4/10 Poor
Ashley Chanel
Travelled with group
8 Aug 2024
Disliked: Amenities
The room we booked had a broken lock! Difficult to lock and open the door. It looked like it had been previously forced open and the lock was never changed! One of the reasons we booked this property was because it was supposed to have an area shuttle. There is no shuttle! We had to pay for taxi’s to take us everywhere or we had to walk long distances. That needs to be taken out of the description on Expedía! It also was supposed to come with a full breakfast. They do not provide breakfast in the mornings. Another thing that needs to be taken out of the Expedia description! The room we booked was supposed to have a pull out couch bed.. it did not. Instead when you sit on in the couch the panels at the bottom fall out and the cushion falls through. I called for someone to come fix it and they never did! The water was scolding hot on the warm setting! On a brighter note, The house keeper was a very nice woman! She did an excellent job cleaning and keeping up with the room. All while climbing three flights everyday carrying bags full of towels and linen! she was the highlight of staying there! She even gave us directions to food and activities.
Ashley Chanel
Stayed 5 nights in Aug 2024