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Embassy Suites by Hilton St. Louis Downtown

4.0 star property
Hotel with free breakfast, steps from Dome at America’s Center
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Embassy Suites by Hilton St. Louis Downtown

Exterior
Reception
Free daily cooked-to-order breakfast
Indoor pool
Reception

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Bar
  • Pool
  • 24/7 front desk
  • Housekeeping
  • Gym
The price is AU$206
includes taxes & fees
29 Dec - 30 Dec

Explore the area

Map
610 N 7th St, St. Louis, MO, 63101
  • America's Center Convention Complex
    2 min walk
  • Snarf's Sandwiches
    1 min walk
  • Convention Center Station
    2 min walk
  • St. Louis, MO (CPS-St. Louis Downtown)
    12 min drive

Room options

View all photos for Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (2 Queens and 1 Sofa Bed)

1 bedroom, premium bedding, pillow-top beds, in-room safe

Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (2 Queens and 1 Sofa Bed)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Renovated in 2024
  • 52 sq m
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, Accessible (2 Queens with Sofabed)

50-inch flat-screen TV with cable channels, TV, Netflix

Suite, Accessible (2 Queens with Sofabed)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Renovated in 2024
  • 52 sq m
  • Sleeps 6
  • 2 Queen Beds

View all photos for Premium Suite, Non Smoking, Refrigerator & Microwave (2 Queens with Sofabed)

1 bedroom, premium bedding, pillow-top beds, in-room safe

Premium Suite, Non Smoking, Refrigerator & Microwave (2 Queens with Sofabed)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Renovated in 2024
  • 52 sq m
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Suite, 1 Queen Bed with Sofa bed, Non Smoking, Refrigerator & Microwave

1 bedroom, premium bedding, pillow-top beds, in-room safe

Suite, 1 Queen Bed with Sofa bed, Non Smoking, Refrigerator & Microwave

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Renovated in 2024
  • 52 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Premium Suite, 1 King Bed with Sofa bed, Non Smoking, Refrigerator & Microwave

1 bedroom, premium bedding, pillow-top beds, in-room safe

Premium Suite, 1 King Bed with Sofa bed, Non Smoking, Refrigerator & Microwave

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Renovated in 2024
  • 52 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking (Roll-in Shower)

1 bedroom, premium bedding, pillow-top beds, in-room safe

Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking (Roll-in Shower)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Renovated in 2024
  • 52 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed, Non Smoking

1 bedroom, premium bedding, pillow-top beds, in-room safe

Room, 1 King Bed, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Renovated in 2024
Sofa bed
  • 52 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Executive Suite, 1 King Bed with Sofa bed, Non Smoking (Conference)

1 bedroom, premium bedding, pillow-top beds, in-room safe

Executive Suite, 1 King Bed with Sofa bed, Non Smoking (Conference)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Renovated in 2024
  • 74 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed, Refrigerator & Microwave

Suite, 1 King Bed with Sofa bed, Refrigerator & Microwave | Living area

Suite, 1 King Bed with Sofa bed, Refrigerator & Microwave

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Renovated in 2024
  • 74 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed, Non Smoking, Refrigerator & Microwave

1 bedroom, premium bedding, pillow-top beds, in-room safe

Suite, 1 King Bed with Sofa bed, Non Smoking, Refrigerator & Microwave

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Renovated in 2024
  • 52 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed, Accessible (Mobility & Hearing, Roll-in Shower)

1 bedroom, premium bedding, pillow-top beds, in-room safe

Suite, 1 King Bed, Accessible (Mobility & Hearing, Roll-in Shower)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Renovated in 2024
  • 52 sq m
  • Sleeps 4
  • 1 King Bed

Similar properties

Exterior

Hyatt Regency St. Louis at The Arch

Pet-friendly
Free WiFi
Restaurant
Air conditioning
4.2 out of 5, Very good, (3549)
The price is AU$206
for 1 night
includes taxes & fees
5 Jan - 6 Jan
Hyatt Regency St. Louis at The Arch

About the area

St. Louis

Embassy Suites by Hilton St. Louis Downtown puts you in the heart of St. Louis, steps from Dome at America’s Center and within a 15-minute stroll of Busch Stadium. Highlights at this hotel include a restaurant, an indoor swimming pool and a complimentary breakfast. .The restaurant, Atrium Restaurant & Bar, serves American cuisine and is open for breakfast and dinner. For a drink, you can stop by the hotel's own lounge bar. 5000 square feet (450 square metres) of event facilities include 6 meeting rooms and conference space, and other business amenities include a 24-hour business centre. Other amenities include a gym, a free manager's reception and Wi-Fi in public areas. There's also the convenience of valet parking. .Attractions within a 20-minute walk of this 4-property class Downtown St. Louis hotel include Gateway Arch and City Museum.

What's nearby

  • Dome at America’s Center - 3 min walk
  • Busch Stadium - 12 min walk
  • Gateway Arch - 13 min walk
  • Enterprise Center - 18 min walk
  • St. Louis Union Station - 2 min drive

Getting around

  • Convention Center Station - 2 min walk
  • St. Louis Gateway Station - 3 min drive
  • Lambert-St. Louis International Airport (STL) - 19 min drive

Restaurants

  • ‪Sugarfire Smoke House - ‬2 min walk
  • ‪Starbucks - ‬2 min walk
  • ‪The Over Under Bar Grill - ‬4 min walk
  • ‪Sushi Ai - ‬6 min walk
  • ‪Renaissance Concierge Lounge - ‬3 min walk

About this property

Embassy Suites by Hilton St. Louis Downtown

Hotel with free breakfast, steps from Dome at America’s Center
Embassy Suites by Hilton St. Louis Downtown offers its guests an indoor pool and a fitness centre. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. A computer station is on site and WiFi is available in public spaces for a fee.

A 24-hour business centre and 6 meeting rooms are available. Event space at this hotel measures 5000 square feet (450 square metres) and includes conference space. A vending machine, gift shops/newsstands, and concierge services are also featured at the business-friendly Embassy Suites by Hilton St. Louis Downtown. Parking is available for a fee. A complete renovation of Embassy Suites by Hilton St. Louis Downtown was completed in April 2024.

  • 1 building
  • 212 guestrooms or units
  • 4 levels
  • 5000 sq ft of conference space
  • 450 sq. m of conference space
  • Built in 2011
  • Cooked-to-order breakfast (free)
  • Manager's reception (free)
  • Deli
  • Business centre (24 hours)
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Concierge
  • Wedding services available
  • Corner/local shop
  • Gift shop
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Lift
  • Bar or lounge
  • Dining venue
Embassy Suites by Hilton St. Louis Downtown offers 212 air-conditioned accommodations with MP3 docking stations and laptop-compatible safes. This accommodation is furnished with queen sofa beds. Pillowtop beds feature premium bedding. 50-inch flat-screen televisions come with premium cable channels, pay-per-view films and Netflix. Fridges, microwaves and espresso makers are provided.

This St. Louis hotel provides wireless Internet access (speed: 50+ Mbps) for a surcharge. Business-friendly amenities include desks, safes and telephones. Additionally, rooms include a hairdryer and an iron/ironing board. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested. Housekeeping is provided once per stay.

Languages

English

Property amenities

Internet

  • Available in all rooms: WiFi (USD 10.95 per day)
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: WiFi (USD 10.95 per day)

Parking and transport

  • Height restrictions apply for on-site parking
  • Secured, covered valet parking on site (USD 47 per day; includes in/out privileges)

Food and drink

  • Free cooked-to-order breakfast available 6:00 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • A bar/lounge
  • A restaurant
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Atrium Restaurant & Bar
  • Room Service

Things to do

  • Gym
  • Indoor pool
  • TV in common areas

Family friendly

  • Free cot
  • Grocery/convenience store
  • Highchair
  • In-room microwave
  • In-room refrigerator
  • In-room sofa bed
  • Indoor pool
  • Laundry facilities
  • Separate bedroom
  • Snack bar/deli
  • Travel cot

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages
  • Wedding services

Business services

  • 24-hour business centre
  • 5,000 square feet of conference space
  • 6 meeting rooms
  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Lift
  • Phone accessibility kit
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding
  • Queen sofa bed

Bathroom

  • Hair dryer
  • Private bathroom
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 50-inch flat-screen TV with premium cable channels
  • Hulu
  • MP3 dock
  • Netflix
  • Pay films
  • Streaming services

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Espresso maker
  • Microwave
  • Refrigerator
  • Restaurant dining guides

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • Mobile key entry
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Guests are required to download the property's Hilton Honors mobile app before check-in

Renovations and closures

The following facilities or services will be unavailable from December 2 2024 to December 6 2024 (dates subject to change):
  • Swimming pool

Access methods

Staffed front desk, smart lock

Pets

  • Pets: USD 75 per accommodation (varies based on length of stay)
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 30.00 per night.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: USD 10.95 per day (rates may vary)
  • Fee for wireless Internet in public areas: USD 10.95 per day (rates may vary)
  • Valet parking fee: USD 47.00 per day (in/out privileges)
  • Pet fee: USD 75 per accommodation (varies based on length of stay)
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 30.00 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
Parties and events are allowed on site
Safety features at this property include window guards
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche, debit cards and cash. This property reserves the right to pre-authorise the guest's credit card prior to arrival. Parties and events are allowed on site. For guests' safety, the property includes a smoke detector and window guards in all accommodation. Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton) guidelines.

We should mention

  • Up to 2 children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Embassy Suites Hotel St. Louis Downtown
Embassy Suites St. Louis Downtown
Embassy Suites Hilton St. Louis Downtown Hotel
Embassy Suites Hilton St. Louis Downtown
Embassy Suites Hilton St Loui
Embassy Suites by Hilton St. Louis Downtown Hotel
Embassy Suites by Hilton St. Louis Downtown St. Louis
Embassy Suites by Hilton St. Louis Downtown Hotel St. Louis

Frequently asked questions

What is the cancellation policy at Embassy Suites by Hilton St. Louis Downtown?

Embassy Suites by Hilton St. Louis Downtown offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Embassy Suites by Hilton St. Louis Downtown?

As of 22 Dec 2024, prices found for a 1-night stay for 2 adults at Embassy Suites by Hilton St. Louis Downtown on 29 Dec 2024 start from AU$206.28, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Embassy Suites by Hilton St. Louis Downtown?

Yep, Embassy Suites by Hilton St. Louis Downtown has secured covered valet parking with in/out privileges for USD 47.00 per day.

Does Embassy Suites by Hilton St. Louis Downtown have a pool?

Embassy Suites by Hilton St. Louis Downtown has an indoor pool. The swimming pool will be unavailable from December 2 2024 to December 6 2024 (dates subject to change).

What makes Embassy Suites by Hilton St. Louis Downtown a romantic place to stay?

A champagne service and romance packages, as well as pillowtop beds in the guestrooms, all help set the scene for a romantic weekend at Embassy Suites by Hilton St. Louis Downtown.

Is Embassy Suites by Hilton St. Louis Downtown family-friendly?

You bet! With amenities such as children's meals and a corner/local shop, as well as highchairs and free infant beds in the guestrooms, it's no surprise that Embassy Suites by Hilton St. Louis Downtown is a hit with families.

Does Embassy Suites by Hilton St. Louis Downtown serve breakfast?

Yep, our travelers adore the free cooked-to-order brekkie here! Available weekdays from 6:00 AM to 9:00 AM and on weekends from 7:00 AM to 10:00 AM, this is the place to fuel up for a big day of adventure.

Is there a free airport shuttle available at Embassy Suites by Hilton St. Louis Downtown?

No, Embassy Suites by Hilton St. Louis Downtown does not offer an airport shuttle service.

Is there a bar or restaurant at Embassy Suites by Hilton St. Louis Downtown?

Yep, they've got a lounge bar and an onsite restaurant that serves American cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Embassy Suites by Hilton St. Louis Downtown?

Check-in begins at 4:00 PM. Check-out time is noon.

Embassy Suites by Hilton St. Louis Downtown Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 653 out of 1076 reviews" "
Rating 8 - Good. 224 out of 1076 reviews" "
Rating 6 - Okay. 87 out of 1076 reviews" "
Rating 4 - Poor. 56 out of 1076 reviews" "
Rating 2 - Terrible. 56 out of 1076 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Shannon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay! Great Hotel!
This is a great hotel. The suite was huge, and plenty of room to spread out. It was very clean, and the staff was super friendly/helpful. The breakfast was well done, and the staff served at a high level. I really could not find anything I did not like about this hotel. I will stay here every time I'm in St. Louis.
Stayed 1 night in Sep 2024

10/10 Excellent

Tracy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I love their breakfast Arch is walkable Close to metro - which will easily get you to most attractions
Stayed 3 nights in Sep 2024

10/10 Excellent

Daren

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place to stay!
Stayed 1 night in Sep 2024

10/10 Excellent

Joe

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2024

8/10 Good

Jashna Jan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We were pleasantly surprised. Did not expect the our room to be that spacious. We had a wonderful time on our trip.
Stayed 2 nights in Sep 2024

8/10 Good

Kevin

Liked: Cleanliness, staff & service
Stayed 2 nights in Sep 2024

6/10 Okay

Terry, Pekin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool down,Happy hour full of kids running around, hands directly in snacks they have out.
Stayed 1 night in Sep 2024

2/10 Terrible

Trevor

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Their systems were down so the poor employees had to walk each guest to their room and let them in manually which made check in last a while which wasn’t a huge issue in itself just quite inconvenient as we had to go get our keys later on. Sheets were stained and had hairs in them. Elevators were broke only one worked. On top of all that there is almost no parking or it’s severely overpriced. Not to mention one of the main reasons for selecting this property was the indoor pool which was closed, despite there being no notice of that online at all and put quite a damper on the trip as we were hoping for that amenity especially given how expensive this place is already. Overall would recommend staying elsewhere as there are also a lot of sketchy characters that hang out around the front of the property as well.
Stayed 1 night in Sep 2024

10/10 Excellent

Jim

Stayed 1 night in Sep 2024

8/10 Good

Ashley

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pretty good
The people were nice and the room was great. They had a happy hour time for drinks in the bar. There was only one working elevator, which was mildly inconvenient. The location was very convenient as I was staying for a conference at the conference center directly next door.
Stayed 4 nights in Sep 2024

6/10 Okay

Verified traveller

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 5 nights in Sep 2024

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Beautiful hotel large suites and hot buffet breakfast made to order
Stayed 1 night in Sep 2024

10/10 Excellent

Rajiv

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is great along with the service. On top of a excellent free breakfast there are complimentary evening cocktals and snacks. I would definitely recommend this hotel. Only issue is the surrounding area has alot of schetchy people.
Stayed 5 nights in Sep 2024

8/10 Good

JAmes, Olds

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean, friendly staff, high priced for what you got.
Stayed 1 night in Sep 2024

6/10 Okay

Sarah

Business traveller
Stayed 2 nights in Sep 2024

10/10 Excellent

Charuka, Kirksville

Liked: Cleanliness, staff & service, property conditions & facilities
NA
Stayed 1 night in Sep 2024

4/10 Poor

Sandra

Travelled with family
Disliked: Staff & service
Stayed 3 nights in Aug 2024

10/10 Excellent

Bradley

Stayed 3 nights in Aug 2024

10/10 Excellent

BEN

Stayed 1 night in Sep 2024

10/10 Excellent

Marisela

Liked: Amenities
Stayed 2 nights in Aug 2024

10/10 Excellent

Larkisha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
My family checked in on Monday, September 2, 2024 at 4:30pm at Embassy Suites by Hilton located in St. Louis Missouri. After receiving my key card, we entered room # on the second floor and saw a cockroach crawling on the wall after being in the room for 15mins. My family and I went down to the front desk to report it to the night manager (written on his name tag). He did not apologize at all and said that the 4th & 5th floors are closed due to maintenance. He issued a new room on the 3rd floor room #. We entered the room, did not notice any cockroaches but the dressers were dirty with white stains on the front of the drawers. This was Labor Day night and I didn’t want to go through the hassle of finding a new hotel with my big family. We slept the night and the next morning, I found a baby cockroach by the window ledge. Upon checking out on Tuesday, September 3, 2024, I told the front desk lady about the cockroaches and asked if the hotel has a cockroach problem. She did not answer my question. Instead, she asked if I reported the incident last night, which I told her I reported the issue to the night manager. She claimed that she will let management know about the issue and offer to issue some hotel points. I told her that whether she issue points of not, I am going to report the hotel.
Stayed 1 night in Sep 2024

10/10 Excellent

Christopher

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

10/10 Excellent

Kecia

Travelled with family, Travelled with family and small children
Elevators were kind of a nightmare with one only working on a Holiday. Otherwise we loved this location - breakfast was delicious and staff was so polite!
Stayed 1 night in Sep 2024

10/10 Excellent

Melanie, Newton

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the big open area on the 4th floor for breakfast. Lots of seating and options available. Would have been nice if the “snacks” in the evening had a little more options. Instead we had to walk and find food which wasn’t ideal as many places were closed on a Sunday.
Stayed 1 night in Sep 2024