6/10 Okay
Maria
Travelled with family
10 Sept 2024
Disliked: Staff & service
This is an okay hotel. The staff were the biggest disappointment. We arrived to check in and the reception staff were standing in the back but we were clearly in view as having just arrived (transported by the hotel driver from the train station). We were completely ignored for at least 5 minutes until we said “excuse me” and one of the staff came out and checked us in in a very rude and rushed way.
We had a similar experience with the breakfast staff. There was no one to seat us on entry so we assumed we could sit anywhere without a reserved sign. We sat at a window table without a reserved sign. The waiter then scolded us very loudly and rudely and said we were not able to sit there, saying it was “not possible.” We said okay and asked why as we got up to move. He ignored us. He then came back about 10 minutes later with a reserved sign saying it was reserved for another family all day. We advised him that that was all he needed to say and didn’t need to say it in such a rude and embarrassing way.
Our final run in with staff was on our day of checkout. We were finalising packing in our room. We heard a knock on the door. No sooner could we get to the door to see who it was, the cleaning staff was opening the door and letting themselves in with their key. This is a very serious invasion of privacy. The staff member should have waited and called out housekeeping before entering the room within 10 seconds of knocking.
The hotel room was nice. Good bathroom.
Maria
Stayed 1 night in Sep 2024