Preferred - accommodation in St. Moritz

Overall, the stay was great. It’s a beautiful hotel with well kept facilities. The pool and spa are great. The breakfast is wonderful! We had only one complaint: the shuttle to the train station. Upon check out we were asked if we wanted to use it and said yes. It was scheduled to leave 10 minutes later and no one showed up to drive the van. We waited about 15 minutes after it was scheduled to leave and no one ever came. It was at checkout time so the lobby was very busy and we didn’t have time to stand in line to talk to someone at the service desk. We missed the train we originally planned for, took the bus to the station, and it delayed our return trip to Milan. It was a frustrating experience. Overall, the stay was lovely but that was a sour note to end on.

It was absolutely perfect. When we arrived, they told us that they upgraded our room and we didn't ask for anything. What a nice surprise!

I had a fabulous stay at the hotel. Every staff member went out of their way to make my stay comfortable and the hotel was spotless, welcoming and very homely. The food and drink quality at breakfast, room service and when having drinks in the library was exceptional. I cannot wait to be back and a big thank you to the whole team for making this such a wonderful stay.