2/10 Terrible
Erica
Travelled with family, Travelled with family and small children, Travelled with partner
18 Oct 2024
Liked: Property conditions & facilities
Disliked: Cleanliness, amenities
I am aware a hurricane just passed so there were small things that normally any vacationer would not tolerate. But we were just coming off of four days without power, with 3 babies, so we were just grateful to be in a place that was safe and had air conditioning and power. the amount of horrendous things that happened were almost impossible. The “Staff” or whatever you can call people who sit at a desk and seem to have no knowledge of CUSTOMER SERVICE whatsoever. These women were awful. Awful. The elevators weren’t working because of the storm, totally understandable. But gave us a fourth floor walk up knowing we had kids. Okay.The cable and WiFi were out?that’s pretty crappy since we were just in the dark for days, but we can understand. All they had to do was tell us. No we found out on our own. Went to make coffee since I’m an exhausted mom of Babies remember? The filter holder contained a filter in it from seemingly the 80’s covered in mold and rot. Gross. But still, I was calm and understood that stuff happens. I walked to the front desk to grab a new one. I showed the clerk and she took 2 days. The fire alarm wouldn’t stop beeping so she handed me batteries and said good luck. If you’re the only person working, why be open? Why subject us to this? SPOILER alert: it gets worse. The AC went out for two days and they were in no rush to get a repair man. Got to 85degrees inside! Found palmetto roaches under the sofa bed. Fun! And my daughters blood stained comforter? Yum!
Erica
Stayed 4 nights in Oct 2024