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The Westin Beach Resort & Spa at Frenchman's Reef

4.5 star property
Luxury resort on the beach, with 3 outdoor swimming pools
your current months are November, 2024 and December, 2024.
November 2024
December 2024

Photo gallery for The Westin Beach Resort & Spa at Frenchman's Reef

3 restaurants, breakfast, lunch, dinner served; Mediterranean cuisine
Exterior
Exterior
On the beach, white sand, beach cabanas, beach towels
Exterior

Reviews

8.0 out of 10

Very good

Popular amenities

  • Pool
    Pool
  • Pet-friendly
    Pet-friendly
  • 24/7 front desk
    24/7 front desk
  • Breakfast available
    Breakfast available
  • Gym
    Gym
  • Parking available
    Parking available

Explore the area

Map
5 Estate Bakkeroe, Po Box 7100, St. Thomas, St. Thomas, 00802
  • Frenchman's Bay
    1 min walk
  • Morningstar Beach
    1 min walk
  • Havensight Mall
    4 min drive
  • St. Thomas (SPB-St. Thomas Seaplane Base)
    12 min drive

Room options

View all photos for Suite, 1 Bedroom, View

Suite, 1 Bedroom, View

Suite, 1 Bedroom, View

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Smart TV
Renovated in 2022
Blackout curtains
Sofa bed
  • 65 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Room, 2 Queen Beds, Non Smoking, Ocean View (Balcony)

Premium bedding, Tempur-Pedic beds, in-room safe, desk

Deluxe Room, 2 Queen Beds, Non Smoking, Ocean View (Balcony)

Highlights

Balcony
Air conditioning
Connecting rooms available
Smart TV
Renovated in 2022
Blackout curtains
Premium bedding
Tempur-Pedic bed
  • 33 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Garden View

Premium bedding, Tempur-Pedic beds, in-room safe, desk

Room, 1 King Bed, Garden View

Highlights

Balcony
Air conditioning
Connecting rooms available
Smart TV
Renovated in 2022
Blackout curtains
Sofa bed
Tempur-Pedic bed
  • 33 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed with Sofa bed, Non Smoking, Ocean View

Deluxe Room, 1 King Bed with Sofa bed, Non Smoking, Ocean View

Deluxe Room, 1 King Bed with Sofa bed, Non Smoking, Ocean View

Highlights

Balcony
Air conditioning
Connecting rooms available
Smart TV
Renovated in 2022
Blackout curtains
Sofa bed
Tempur-Pedic bed
  • 33 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed with Sofa bed, Non Smoking, Partial Ocean View

Beach/ocean view

Room, 1 King Bed with Sofa bed, Non Smoking, Partial Ocean View

Highlights

Balcony
Air conditioning
Connecting rooms available
Smart TV
Renovated in 2022
Blackout curtains
Sofa bed
Tempur-Pedic bed
  • 33 sq m
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Queen Beds, Non Smoking, Garden View

Premium bedding, Tempur-Pedic beds, in-room safe, desk

Room, 2 Queen Beds, Non Smoking, Garden View

Highlights

Balcony
Air conditioning
Connecting rooms available
Smart TV
Renovated in 2022
Blackout curtains
Sofa bed
Tempur-Pedic bed
  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Non Smoking, Ocean View (Terrace)

Premium bedding, Tempur-Pedic beds, in-room safe, desk

Room, 2 Queen Beds, Non Smoking, Ocean View (Terrace)

Highlights

Air conditioning
Connecting rooms available
Smart TV
Renovated in 2022
Blackout curtains
Sofa bed
Tempur-Pedic bed
Premium bedding
  • Sea view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom, Non Smoking, View (Balcony)

Suite, 1 Bedroom, Non Smoking, View (Balcony)

Suite, 1 Bedroom, Non Smoking, View (Balcony)

Highlights

Air conditioning
Connecting rooms available
Smart TV
Renovated in 2022
Blackout curtains
Sofa bed
Tempur-Pedic bed
Premium bedding
  • Partial ocean view
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed with Sofa bed, Non Smoking, Ocean View (Terrace)

Room, 1 King Bed with Sofa bed, Non Smoking, Ocean View (Terrace)

Room, 1 King Bed with Sofa bed, Non Smoking, Ocean View (Terrace)

Highlights

Air conditioning
Connecting rooms available
Smart TV
Renovated in 2022
Blackout curtains
Sofa bed
Tempur-Pedic bed
Premium bedding
  • Sea view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Queen Beds, Non Smoking, Partial Ocean View

Room, 2 Queen Beds, Non Smoking, Partial Ocean View

Room, 2 Queen Beds, Non Smoking, Partial Ocean View

Highlights

Balcony
Air conditioning
Connecting rooms available
Smart TV
Renovated in 2022
Blackout curtains
Premium bedding
Tempur-Pedic bed
  • 33 sq m
  • Partial ocean view
  • Sleeps 4
  • 2 Queen Beds

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The price is AU$2,017
for 1 night
includes taxes & fees
30 Nov - 1 Dec
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About the area

Charlotte Amalie

A luxury stay in St. Thomas awaits you at The Westin Beach Resort & Spa at Frenchman's Reef. Within steps you'll find Frenchman's Bay and Pacquereau Bay. Highlights at this beachfront resort include 3 restaurants, 3 outdoor swimming pools and a full-service spa. .A relaxing visit to Heavenly Spa can include deep-tissue massages and hot stone massages. The restaurant, Luna Mar, serves Mediterranean cuisine and is open for lunch and dinner. Edge Bar is the resort's own bar, serving drinks along with lunch and light fare. Spend the day at the beach where you'll find cabanas, and enjoy the on-site gym and sauna. 9500 square feet (883 square metres) of event facilities include 14 meeting rooms and conference space. Plus you'll find free Wi-Fi in public areas, a coffee shop/cafe and free babysitting. Each morning buffet breakfast is served between 7:00 AM and 11:00 AM. There's also valet parking, along with the convenience of an airport shuttle. .Attractions within a 20-minute drive of this 4.5-property class St. Thomas resort include Bolongo Bay and Magens Bay Beach.
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What's nearby

  • Frenchman's Bay - 1 min walk
  • Morningstar Beach - 1 min walk
  • Havensight Mall - 4 min drive
  • Yacht Haven Grande Marina - 4 min drive
  • Bolongo Bay - 6 min drive

Getting around

  • St. Thomas (STT-Cyril E. King) - 19 min drive

Restaurants

  • ‪The Tap & Still - ‬3 min drive
  • ‪The Smoking Rooster - ‬3 min drive
  • ‪McDonald's - ‬5 min drive
  • ‪Wendy’s - ‬3 min drive
  • ‪Limetree Beach Pool Bar - ‬5 min drive

About this property

The Westin Beach Resort & Spa at Frenchman's Reef

Luxury resort on the beach, with 3 outdoor swimming pools
The Westin Beach Resort & Spa at Frenchman's Reef offers its guests a full-service spa, 3 outdoor swimming pools, a health club, and a sauna. There are 3 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at one of the bars, which include 2 bars/lounges, a beach bar and a poolside bar. WiFi is free in public spaces.

Event space at this resort measures 9500 square feet (883 square metres) and includes conference space. Spa services, gift shops/newsstands, and concierge services are also featured at the luxury The Westin Beach Resort & Spa at Frenchman's Reef. An airport shuttle during limited hours is available for a fee. For a fee, parking is available. A complete renovation of The Westin Beach Resort & Spa at Frenchman's Reef was completed in December 2022.

Smoking is allowed in designated areas at this 4.5-star St. Thomas resort.

  • 394 guestrooms or units
  • 8 levels
  • 3 buildings
  • 3 dining venues
  • 2 bars or lounges
  • Conference rooms
  • 9500 sq ft of conference space
  • 883 sq. m of conference space
  • Built in 1973
  • Childcare (free)
  • Supervised kids' activities (surcharge)
  • Cabanas on the beach (surcharge)
  • Towels for the beach
  • Cabanas by the pool (surcharge)
  • Umbrellas for the pool
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Concierge
  • Wedding services available
  • Gift shop
  • Beauty salon
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar on the beach
  • Coffee shop
  • Bar by the pool
  • Swim-up bar
The Westin Beach Resort & Spa at Frenchman's Reef offers 394 accommodations, which are accessible via exterior corridors and feature a safe and coffee/tea makers. Tempur-Pedic beds feature premium bedding. 65-inch Smart televisions come with premium digital channels and Netflix. Bathrooms include baths or showers with a rainfall showerhead, dressing gowns, complimentary toiletries and hairdryers.

This St. Thomas resort provides complimentary wireless Internet access, with a speed of 50+ Mbps. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Heavenly Spa has 12 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages and sports massages. The spa is open daily.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge) from 6:00 AM to 10:00 PM
  • Valet parking on site (USD 35 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: USD 34 for adults and USD 34 for children
  • 2 bars/lounges
  • 3 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar

Restaurants on site

  • Edge Bar
  • Frenchman's Roast
  • Luna Mar
  • Shorebird
  • Sugarfin

Family friendly

  • 3 outdoor pools
  • Cot (surcharge)
  • Free babysitting
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Wedding services

Business services

  • 14 meeting rooms
  • 9,500 square feet of conference space

Outdoors

  • Beach cabanas (surcharge)
  • Beach towels
  • Dock
  • On the beach
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool umbrellas

Full-service spa

  • 12 treatment rooms
  • Couples treatment rooms
  • Deep-tissue massages
  • Hot stone massages
  • Prenatal massages
  • Spa open daily
  • Sports massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Accessible airport shuttle
  • Grab bar near toilet
  • Lift (122 centimetre wide door)
  • Transfer shower
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (107 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 3 buildings
  • 8 floors
  • Ballroom
  • Banquet hall
  • Built in 1973
  • Comprehensive recycling policy
  • Designated smoking areas
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Reception hall
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Cot (surcharge)
  • Premium bedding
  • Tempur-Pedic mattress

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 65-inch smart TV with premium digital channels
  • Hulu
  • Netflix
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Iron/ironing board
  • Laptop workspace
  • Mobile key entry
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests will receive an email 48 hours before arrival with check-in instructions; front desk staff will greet guests on arrival
Prior to arrival, you must complete online registration via a secure link

Access methods

Staffed front desk

Pets

  • Pets: USD 50 per pet, per stay
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 40.00 per stay.
  • Cots (infant beds) are available for USD 35.0 per night.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 75 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Beach access
  • Beach loungers
  • Beach towels
  • Fitness centre access
  • Health club access
  • In-room bottled water
  • Pool access

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately USD 34 for adults and from USD 34 for children
  • Airport shuttle fee: USD 42 per person (one-way)
  • Airport shuttle fee per child: USD 42 (one-way)
  • Valet parking fee: USD 35 per day
  • Pet fee: USD 50 per pet, per stay
  • Service animals are exempt from fees
  • Crib (infant bed) fee: USD 35.0 per night
  • Rollaway bed fee: USD 40.00 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International and debit cards. Cash is not accepted. Guests can access their rooms with a mobile device. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Marriott Frenchman's Reef Morning Star Beach Resort St. Thomas
Marriott Frenchman's Reef Morning Star Beach Resort
The Westin Beach Resort Spa at Frenchman's Reef
The Westin Beach Resort & Spa at Frenchman's Reef Resort
The Westin Beach Resort & Spa at Frenchman's Reef St. Thomas

Frequently asked questions

What is the cancellation policy at The Westin Beach Resort & Spa at Frenchman's Reef?

The Westin Beach Resort & Spa at Frenchman's Reef offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at The Westin Beach Resort & Spa at Frenchman's Reef?

As of 16 Nov 2024, prices found for a 1-night stay for 2 adults at The Westin Beach Resort & Spa at Frenchman's Reef on 2 Dec 2024 start from AU$680.70, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at The Westin Beach Resort & Spa at Frenchman's Reef?

Yep, The Westin Beach Resort & Spa at Frenchman's Reef has valet parking for USD 35 per day.

Are there any beaches close to The Westin Beach Resort & Spa at Frenchman's Reef?

Yep, The Westin Beach Resort & Spa at Frenchman's Reef is a short 1-minute walk from Morningstar Beach. Fun beach activities include snorkelling, scuba diving and kayaking.

Is there a spa on site at The Westin Beach Resort & Spa at Frenchman's Reef?

Yep, Heavenly Spa is available for guests. You'll enjoy services like prenatal massages.

Does The Westin Beach Resort & Spa at Frenchman's Reef have a pool?

The Westin Beach Resort & Spa at Frenchman's Reef has 3 outdoor swimming pools. Grab your bathers and lounge poolside while enjoying in a cabana and under the shade of an umbrella.

What luxury perks are available at The Westin Beach Resort & Spa at Frenchman's Reef?

The Westin Beach Resort & Spa at Frenchman's Reef features 3 outdoor pools, a full-service spa and a health club. All guestrooms come with Tempur-Pedic beds and premium bedding.

What makes The Westin Beach Resort & Spa at Frenchman's Reef a romantic place to stay?

Couples spa treatments and ocean-view dining, as well as rainfall showerheads and comfy beds in the guestrooms, help set the scene for a romantic weekend at The Westin Beach Resort & Spa at Frenchman's Reef.

Is The Westin Beach Resort & Spa at Frenchman's Reef family-friendly?

You bet! With amenities such as free babysitting and 3 outdoor pools, as well as cots/infant beds in the guestrooms, it's no surprise that The Westin Beach Resort & Spa at Frenchman's Reef is a hit with families.

Does The Westin Beach Resort & Spa at Frenchman's Reef serve breakfast?

Yeah, buffet brekkie is available daily between 7:00 AM and 11:00 AM.

Is there a free airport shuttle available at The Westin Beach Resort & Spa at Frenchman's Reef?

No, but there's an airport shuttle that runs from 6:00 AM - 10:00 PM for a fee.

Is there a bar or restaurant at The Westin Beach Resort & Spa at Frenchman's Reef?

Yep, they've got a beach bar and 3 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at The Westin Beach Resort & Spa at Frenchman's Reef?

Check-in begins at 4:00 PM. Check-out time is 11:00 AM.

The Westin Beach Resort & Spa at Frenchman's Reef Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 434 out of 1006 reviews" "
Rating 8 - Good. 280 out of 1006 reviews" "
Rating 6 - Okay. 164 out of 1006 reviews" "
Rating 4 - Poor. 70 out of 1006 reviews" "
Rating 2 - Terrible. 58 out of 1006 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

8.6/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Shakira

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a wonderful stay. The hotel is beautiful and the views from different points of hotel was gorgeous. The staff were friendly and helpful. They have a shuttle that takes you between the two sister hotels, this was helpful. My only complaint is the hotel bed was hard. So my sleep was not the most comfortable.
Stayed 4 nights in Jul 2024

2/10 Terrible

Mary

Travelled with family
Disliked: Amenities
This hotel was not great no Air Conditioning for two days and they didn’t nothing to compensate people I asked for a refund did not get one
Stayed 6 nights in Aug 2024

10/10 Excellent

Amy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an amazing vacation! The restaurants gave great variety with relaxing, beautiful ambiance and no waiting. The facilities were clean and luxurious. The private beaches were perfect for our family with minimal crowds. It was just a laid back, fantastic time at a beautiful resort. I would recommend and I would return again without hesitation! This has to be one of the best, if not the best, resort on the island.
Stayed 5 nights in Jul 2024

10/10 Excellent

Jean-Gardy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the views
Stayed 4 nights in Aug 2024

10/10 Excellent

Gray

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

10/10 Excellent

Jamere

Liked: Cleanliness, staff & service, property conditions & facilities
beautiful property, with amazing staff.
Stayed 3 nights in Aug 2024

4/10 Poor

Clark

Liked: Cleanliness
Disliked: Staff & service
Stayed 5 nights in Aug 2024

2/10 Terrible

Denika C

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Property was rather nice outside of the over pricing of everything the bed bugs in the room the staff forgetting the details of the celebration
Stayed 3 nights in Aug 2024

10/10 Excellent

Jaabir

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would Stay again!
Great stay…Friendly & Helpful staff
Stayed 3 nights in Aug 2024

8/10 Good

Roberta

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Over all, the staff were very friendly and helpful. Most of them went above and beyond to assist us
Stayed 4 nights in Aug 2024

10/10 Excellent

jarnel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2024

8/10 Good

Salvatore Vincenzo

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool
Stayed 7 nights in Aug 2024

2/10 Terrible

Mark

Liked: Cleanliness
Disliked: Staff & service
The hit is with 1700 in fees at the end that they said was in small print.
Stayed 6 nights in Aug 2024

8/10 Good

Keisha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel. Wonderful staff. My only small complaint would be there was no body wash was available and it was next to impossible to get and a beach towel. However, these minor issues will not be a deterrent from me patronizing this hotel again. I highly recommend!!!
Stayed 3 nights in Jul 2024

6/10 Okay

Catherine

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Enjoyed the pools and the beach and the food. What’s lacking is service. All but a couple of servers were inattentive and super slow. We’ve traveled a lot and to many islands over the years. They give a whole new meaning to Island Time.
Stayed 3 nights in Aug 2024

10/10 Excellent

Keith William

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was an amazing hotel the staff was exceptional and the convenience of everything was a plus. Will definitely be back soon.
Stayed 4 nights in Aug 2024

6/10 Okay

Kourtney

Travelled with partner
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
Staff was horrible. The A/C would not cool the room 76 on the first night, and then 72 degrees the next 4 nights. The staff seemed put out to have to do their jobs.
Stayed 5 nights in Jul 2024

10/10 Excellent

Jane

Stayed 1 night in Aug 2024

10/10 Excellent

Delvonte

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2024

2/10 Terrible

Marcia

Stayed 4 nights in Aug 2024

10/10 Excellent

Jennifer

Stayed 5 nights in Jul 2024

10/10 Excellent

natasha, auburn

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had an amazing time here. Staff is super friendly. Concierge was missing a bit when we tried to make reservations but that’s ok, we ended up just calling and being fine. I would definitely stay here again! Amazing views and good size rooms. Our room was next to Sugar Fin and the outside patio area and they Had a DJ one night and we couldn’t hear it in our room!
Stayed 5 nights in Aug 2024

4/10 Poor

Claudia, Allen

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Stayed 6 nights in Jul 2024

10/10 Excellent

Patrick

Travelled with family
Liked: Cleanliness, staff & service, amenities
Was a nice property. Staff was very friendly and helpful. Need to keep up with amount of towels needed for guests
Stayed 6 nights in Jul 2024

10/10 Excellent

Amire

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2024