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Hyatt House Richmond / Short Pump

3.0 star property
Hotel connected to a shopping centre in Short Pump with free breakfast
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hyatt House Richmond / Short Pump

Exterior
Lobby sitting area
Premium bedding, in-room safe, desk, laptop workspace
42-inch flat-screen TV with cable channels, TV, pay films
Lobby

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Bar
    Bar
  • Breakfast included
    Breakfast included
  • Air conditioning
    Air conditioning
  • Gym
    Gym
  • Parking included
    Parking included
  • Housekeeping
    Housekeeping

Explore the area

Map
11800 W Broad Street, Richmond, VA, 23233
  • Short Pump Town Center
    3 min walk
  • Sheltering Arms Institute
    6 min drive
  • Henrico Doctors' Hospital
    12 min drive
  • Richmond, VA (RIC-Richmond Intl.)
    30 min drive

Room options

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds

Highlights

Air conditioning
Connecting rooms available
Mini-fridge
Flat-screen TV
Premium bedding
Private bathroom
Shower/bath combination
Designer toiletries
  • 37 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Executive Suite, 1 King Bed

Premium bedding, in-room safe, desk, laptop workspace

Executive Suite, 1 King Bed

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Mini-fridge
Dining table
Flat-screen TV
Separate bedroom
  • 63 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Studio Suite, 1 King Bed with Sofa bed, Kitchenette

Studio Suite, 1 King Bed with Sofa bed, Kitchenette

Studio Suite, 1 King Bed with Sofa bed, Kitchenette

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Kitchenette
Full-sized fridge/freezer
Dishwasher
Flat-screen TV
Sofa bed
  • 39 sq m
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Executive Suite, 1 King Bed, Bathtub, Corner

Premium bedding, in-room safe, desk, laptop workspace

Executive Suite, 1 King Bed, Bathtub, Corner

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Mini-fridge
Dining table
Flat-screen TV
Separate bedroom
  • 63 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Studio Suite, 1 King Bed with Sofa bed, Accessible, Bathtub (Accessible)

Studio Suite, 1 King Bed with Sofa bed, Accessible, Bathtub (Accessible)

Studio Suite, 1 King Bed with Sofa bed, Accessible, Bathtub (Accessible)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Kitchenette
Full-sized fridge/freezer
Dishwasher
Flat-screen TV
Sofa bed
  • 39 sq m
  • City view
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Suite, 1 Bedroom, Kitchen

Deluxe Suite, 1 Bedroom, Kitchen

Deluxe Suite, 1 Bedroom, Kitchen

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Kitchen
Full-sized fridge/freezer
Dishwasher
Flat-screen TV
  • 49 sq m
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Similar properties

Exterior

Drury Plaza Hotel Richmond

Pool
Hot tub
Breakfast included
Pet-friendly
4.8 out of 5, Exceptional, (2530)
The price is AU$198
for 1 night
includes taxes & fees
9 Dec - 10 Dec
Drury Plaza Hotel Richmond

About the area

Richmond

At Hyatt House Richmond / Short Pump, you'll be connected to a shopping centre and within steps of Short Pump Town Center. Highlights at this hotel include a complimentary breakfast, free self-parking and a 24-hour gym. .H Bar is open for dinner. The hotel's own lounge bar is a nice place to enjoy a drink. 1755 square feet (163 square metres) of event facilities include meeting rooms and conference space, and other business amenities include a 24-hour business centre. Other amenities include free Wi-Fi in public areas, a gym and laundry facilities. .Attractions within a 20-minute drive of this 3-property class Short Pump hotel include Virginia Commonwealth University and Broad Street.

What's nearby

  • Short Pump Town Center - 3 min walk - 0.3 km
  • Sheltering Arms Institute - 6 min drive - 3.9 km
  • Henrico Doctors' Hospital - 12 min drive - 12.7 km
  • University of Richmond - 14 min drive - 13.9 km
  • Lewis Ginter Botanical Garden - 15 min drive - 16.0 km

Getting around

  • Richmond Staples Mill Road Station - 19 min drive
  • Richmond, VA (RIC-Richmond Intl.) - 30 min drive

Restaurants

  • ‪Cookout - ‬13 min walk
  • ‪The Cheesecake Factory - ‬5 min walk
  • ‪Starbucks - ‬3 min walk
  • ‪Burger King - ‬11 min walk
  • ‪Chick-fil-A - ‬4 min walk

About this property

Hyatt House Richmond / Short Pump

Hotel connected to a shopping centre in Short Pump with free breakfast
You can enjoy a drink at the bar/lounge. Free breakfast is served daily. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

A 24-hour business centre and meeting rooms are available. Event space at this hotel measures 1755 square feet (163 square metres) and includes conference space. A 24-hour fitness centre, a rooftop terrace, and laundry facilities are also featured at the business-friendly Hyatt House Richmond / Short Pump. Free self parking is available.

This 3-star Richmond hotel is smoke free.

  • 1 building
  • 134 guestrooms or units
  • 6 levels
  • Conference rooms
  • 1755 sq ft of conference space
  • 163 sq. m of conference space
  • Built in 2009
  • Buffet breakfast (free)
  • Terrace on the roof
  • Business centre (24 hours)
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Front desk safe
  • Corner/local shop
  • Lift
  • No smoking on site
  • Bar or lounge
Hyatt House Richmond / Short Pump offers 134 accommodations with MP3 docking stations and a safe. Beds feature premium bedding. 42-inch flat-screen televisions come with premium cable channels and pay-per-view films. Microwaves and coffee/tea makers are provided. Bathrooms include designer toiletries, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Housekeeping is provided on a daily basis.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free uncovered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • A bar/lounge

Restaurants on site

  • H Bar

Family friendly

  • Grocery/convenience store
  • In-room microwave
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Laundry facilities
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 1,755 square feet of conference space
  • 24-hour business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Firepit
  • Outdoor entertainment area
  • Outdoor furniture
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Hardwood flooring in room
  • Lever door handles
  • Lift
  • Thin carpet in room
  • Tile flooring in room
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 6 floors
  • Banquet hall
  • Built in 2009
  • Smoke-free property

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with premium cable channels
  • MP3 dock
  • Pay films

Food and drink

  • Coffee/tea maker
  • Microwave

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Mobile key entry
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
It is Hyatt's practice to enter any occupied guestroom a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 18 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International and Carte Blanche. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector and a smoke detector in all accommodation. Guests can access their rooms with a mobile device. This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt) guidelines.

We should mention

  • One child aged 18 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

HYATT house Hotel Richmond-West
HYATT house Richmond-West
HYATT house Richmond-West Hotel
HYATT house Richmond West
HYATT house Richmond West
Hyatt House Richmond / Short Pump Hotel
Hyatt House Richmond / Short Pump Richmond
Hyatt House Richmond / Short Pump Hotel Richmond

Frequently asked questions

What is the cancellation policy at Hyatt House Richmond / Short Pump?

Hyatt House Richmond / Short Pump offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hyatt House Richmond / Short Pump?

As of 25 Nov 2024, prices found for a 1-night stay for 2 adults at Hyatt House Richmond / Short Pump on 27 Nov 2024 start from AU$223.76, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hyatt House Richmond / Short Pump?

Yep, Hyatt House Richmond / Short Pump has a free self car park.

What makes Hyatt House Richmond / Short Pump a romantic place to stay?

A lounge bar, plus premium bedding in the guestrooms, help set the scene for a romantic weekend at Hyatt House Richmond / Short Pump.

Does Hyatt House Richmond / Short Pump serve breakfast?

Yeah, visitors highly rate the free buffet brekkie here! Served on weekdays between 6:30 AM and 9:30 AM and on weekends between 7:00 AM and 10:00 AM, this is the perfect place to fuel up for a day of adventure.

Is there a free airport shuttle available at Hyatt House Richmond / Short Pump?

No, Hyatt House Richmond / Short Pump does not offer an airport shuttle service.

What time are check-in & check-out at Hyatt House Richmond / Short Pump?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Hyatt House Richmond / Short Pump?

No, pets are not allowed.

Hyatt House Richmond / Short Pump Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 629 out of 1012 reviews" "
Rating 8 - Good. 223 out of 1012 reviews" "
Rating 6 - Okay. 88 out of 1012 reviews" "
Rating 4 - Poor. 41 out of 1012 reviews" "
Rating 2 - Terrible. 31 out of 1012 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Nakia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service. From all staff
Stayed 2 nights in Aug 2024

10/10 Excellent

Solomon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect!
Stayed 1 night in Aug 2024

10/10 Excellent

Marvin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We truly apprciat4ed the hotel property being adjacent to a major shopping, where we could shop and patronize the various shops and eat at the restaurants of our choice!
Stayed 2 nights in Aug 2024

8/10 Good

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When arriving at night, the hotel was difficult to locate . The signage when entering the mall area did not indicate which direction to go. The signs on the hotel itself were not lit up so couldn't see in the dark. Buttons in the elevator were held in place by scotch tape. Breakfast was good.
Stayed 1 night in Aug 2024

10/10 Excellent

Lynne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was perfect and the hotel/ staff was great!
Stayed 1 night in Aug 2024

10/10 Excellent

Monte, Waldorf

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 1 night in Aug 2024

10/10 Excellent

Marian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2024

10/10 Excellent

APRIL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Anastasiya

Travelled with family, Travelled with family and small children, Business traveller, Travelled with pets, Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The hotel is in the middle of the city. I would say it is walkable to the river but I would not walk at night because of lots of homeless and sometimes drugged individuals. Overall, the hotel was great, excellent staff, room was very spacious with a few. I will definitely come back
Stayed 1 night in Jul 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short stay
Stayed 1 night in Aug 2024

10/10 Excellent

Lynden

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

8/10 Good

Robert, Arlington

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel good value for money.
Stayed 1 night in Aug 2024

8/10 Good

Andrea, Brunswick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff and check in. Well maintained throughout. Nice clean fluffy towels. Decent water pressure. Bathroom grouting could use some cleaning up. I'll definitely be back.
Stayed 1 night in Aug 2024

8/10 Good

Gwarthney

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Other than a foul odor in the hallway when I exited the elevator, the stay was nice. I will definitely be staying here for my future Short Pump stays.
Stayed 3 nights in Jul 2024

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The location was great right next to an outdoor mall. Everyone was friendly and the bed was super comfortable.
Stayed 1 night in Aug 2024

10/10 Excellent

Andrea, Brunswick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The gentlemen who checked me in seemed to actually want to be in the hospitality industry. What a nice change! They were so kind and helpful. It would be good if they had a look at the caulking in the bathroom. Other than that the room was well stocked and clean!
Stayed 2 nights in Aug 2024

10/10 Excellent

Katrina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful Stay
Stayed 1 night in Jul 2024

10/10 Excellent

amy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short Pump Shopping Weekend
Convenient to stay at for our back to school shopping weekend at short pump. Will be back next year.
Stayed 2 nights in Jul 2024

10/10 Excellent

Eric

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great facilities. Friendly staff.
Stayed 2 nights in Aug 2024

10/10 Excellent

Tanya

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing
Stayed 2 nights in Aug 2024

10/10 Excellent

Jamaal

Liked: Cleanliness, staff & service, property conditions & facilities
Great everything
Stayed 1 night in Aug 2024

8/10 Good

Leslie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

10/10 Excellent

Thomas

Stayed 4 nights in Jul 2024

10/10 Excellent

Marjorie

Stayed 1 night in Jul 2024

10/10 Excellent

Marjorie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024