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Grand Hotel Terme di Comano

4.5 star property
Luxury hotel with 3 restaurants and full-service spa

Photo gallery for Grand Hotel Terme di Comano

Indoor pool, outdoor pool, pool umbrellas, pool loungers
Exterior
Reception
Point of interest
Front of property

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Breakfast available
  • 24/7 front desk
  • Air conditioning
  • Gym
  • Laundry
  • Room service

Explore the area

Map
Localita Terme di Comano, 8, Stenico, TN, 38077
  • Parco delle Terme di Comano
    ‪7 min walk‬
  • Stenico Castle
    ‪5 min drive‬
  • Skirama Dolomiti Adamello Brenta
    ‪9 min drive‬

Room options

View all photos for Comfort Single Room

Hypo-allergenic bedding, down duvets, minibar, in-room safe

Comfort Single Room

Highlights

Air conditioning
Heating
LCD TV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
Down duvet
Bidet
  • 15 sq m
  • Sleeps 1
  • 1 Large Single Bed

View all photos for Comfort Double Room

Comfort Double Room

Comfort Double Room

Highlights

Air conditioning
Heating
LCD TV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
Down duvet
Bidet
  • 25 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Superior Double Room

Hypo-allergenic bedding, down duvets, minibar, in-room safe

Superior Double Room

Highlights

Balcony
Air conditioning
Heating
LCD TV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
Down duvet
  • 30 sq m
  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds

View all photos for Deluxe Double Room

Hypo-allergenic bedding, down duvets, minibar, in-room safe

Deluxe Double Room

Highlights

Balcony
Air conditioning
Heating
LCD TV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
Down duvet
  • 30 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Superior Single Room

Hypo-allergenic bedding, down duvets, minibar, in-room safe

Superior Single Room

Highlights

Balcony
Air conditioning
Heating
LCD TV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
Down duvet
  • 30 sq m
  • Sleeps 1
  • 1 Large Single Bed

Similar properties

Front of property

Lefay Resort & SPA Dolomiti

  • Pool
  • Hot tub
  • Breakfast included
  • Spa
4.8 out of 5, Exceptional, (104)
The price is AU$1,434
for 1 room
includes taxes & fees
2 Mar - 3 Mar
Lefay Resort & SPA Dolomiti

About the area

Stenico

A luxury stay in Stenico awaits you at Grand Hotel Terme di Comano. You'll be 4.4 km (2.7 mi) from Skirama Dolomiti Adamello Brenta and 8.8 km (5.5 mi) from Rendena Valley. Highlights at this hotel include 3 restaurants, a full-service spa and an outdoor swimming pool. .A pampering day can include deep-tissue massages, hot stone massages, Ayurvedic treatments and hydrotherapy along with access to the sauna. At the hotel's own lounge bar, you can stop for a drink. Enjoy the indoor swimming pool, 24-hour gym, Turkish bath/hammam and Hot tub. Plus you'll find free Wi-Fi in public areas, a sauna and a seasonal outdoor swimming pool. Each morning buffet breakfast is served between 7:30 AM and 10:00 AM. There's also free self parking, along with the convenience of an airport shuttle. .Sights within a 20-minute drive of this 4.5-property class Stenico hotel include Lake Toblino and Lake Molveno.

What's nearby

  • Parco delle Terme di Comano - 7 min walk
  • Lake Toblino - 11 min drive
  • Motocross World Track - 15 min drive
  • Lake Molveno - 17 min drive
  • Lake Tenno - 21 min drive

Getting around

  • Santa Chiara Station - 31 min drive

Restaurants

  • ‪Vital Hotel Flora - ‬13 min walk
  • ‪Bar Gelateria Donati - ‬9 min drive
  • ‪Zen Cafè - ‬6 min walk
  • ‪Bar Ristorante Erica - ‬13 min drive
  • ‪New Entry Bar - ‬13 min drive

About this property

Grand Hotel Terme di Comano

Luxury hotel with 3 restaurants and full-service spa
Grand Hotel Terme di Comano offers its guests a full-service spa, an indoor pool, and an outdoor pool. There are 3 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

A business centre and 2 meeting rooms are available. Event space at this hotel measures 1292 square feet (120 square metres) and includes conference space. A children's pool, a hot tub, and a 24-hour fitness centre are also featured at the luxury Grand Hotel Terme di Comano. An airport shuttle (available 24 hours) is available for a fee. Free self parking is available.

This 4.5-star Stenico hotel is smoke free.

  • 82 guestrooms or units
  • 4 levels
  • 3 dining venues
  • 1292 sq ft of conference space
  • 120 sq. m of conference space
  • Built in 2003
  • Deli
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Ski lift tickets
  • Ski equipment storage
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Outdoor picnic space
  • Gift shop
  • Fireplace in lobby
  • Television in lobby
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
  • Locker space
  • Bar or lounge
Grand Hotel Terme di Comano offers 82 air-conditioned accommodations with minibars and a safe. Beds feature down duvets. A pillow menu is available. 42-inch LCD televisions come with premium digital channels and first-run films.

Bathrooms include bathrobes, slippers, bidets and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include complimentary bottles of water and a hairdryer. In-room massages, hypo-allergenic bedding and an iron/ironing board can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

The on-site spa has 12 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Thai massages. A variety of treatment therapies are provided, including Ayurvedic, hydrotherapy and reflexology. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam.

The spa is open daily. Children under 12 years old are not allowed in the spa without adult supervision. Guests under 12 years old are not allowed in the spa.

Languages

English, German, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle at scheduled times and on request for a surcharge
  • Ski shuttle nearby
  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 7:30 AM to 10:00 AM for a fee: EUR 15 for adults and EUR 10 for children
  • 3 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Hosted evening meal available daily for a fee of EUR 55
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Bicycle rentals
  • Children's pool
  • Fitness classes
  • Full-service spa
  • Golf clubhouse
  • Golf clubs/equipment
  • Golf driving range
  • Indoor pool
  • Outdoor pool
  • Pro golf lessons
  • Sauna
  • Shopping
  • Ski lift privileges
  • Ski passes
  • Ski storage
  • Snow sports gear
  • Spa tub
  • Steam room
  • TV in common areas
  • Yoga classes

Family friendly

  • Children's pool
  • Cot (surcharge)
  • Highchair
  • Indoor pool
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Lockers
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 1,292 square feet of conference space
  • 2 meeting rooms
  • Business centre

Outdoors

  • Dock
  • Garden
  • In a regional park
  • Outdoor entertainment area
  • Outdoor furniture
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 12 treatment rooms
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • In-room massages
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa tub
  • Sports massages
  • Steam room
  • Thai massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 6 accessible parking spaces
  • Accessible airport shuttle
  • Handrails in stairways (60 centimetre high)
  • Lift (190 centimetre wide door)
  • Portable hoist available
  • Smooth flooring in public areas
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Cot (surcharge)
  • Down comforter
  • Hypo-allergenic bedding
  • Pillow menu

Bathroom

  • Bidet
  • Children's robes
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 42-inch LCD TV with premium digital channels
  • First-run films

Food and drink

  • 24-hour room service
  • Free bottled water
  • Meal delivery service
  • Minibar

More

  • Air conditioning
  • Heating
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before 10 AM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for EUR 70.0 per night.
  • Cots (infant beds) are available for EUR 20.0 per night.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Christmas Eve (24 December) Gala Dinner per adult: EUR 90
  • Christmas Eve (24 December) Gala Dinner per child: EUR 50 (from 1 to 13 years old)
  • Christmas Day (25 December) Gala Dinner per adult: EUR 90
  • Christmas Day (25 December) Gala Dinner per child: EUR 50 (from 1 to 13 years old)
  • New Year's Day (1 January) Gala Dinner per adult: EUR 150
  • New Year's Day (1 January) Gala Dinner per child: EUR 90 (from 1 to 13 years old)
  • A tax is imposed by the city: EUR 2.50 per person, per night, up to 10 nights. This tax does not apply to children under 14 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 15 for adults and from EUR 10 for children
  • Airport shuttle fee: EUR 150 per person (return)
  • Airport shuttle fee per child: EUR 150 (return)
  • Crib (infant bed) fee: EUR 20.0 per night
  • Rollaway bed fee: EUR 70.0 per night
  • Hosted evening meal: EUR 55

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards and cash
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts major credit cards, Visa, Mastercard, American Express, Eurocard and cash.

We should mention

  • All guests (including children) need to be present at check-in to show their government-issued photo ID or passport.
  • On-site cash transactions can't exceed EUR 5000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • The seasonal pool will open in June and close in September.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.

National rating

This property has received its official star rating from the local rating authority.

Property is also known as

Grand Hotel Terme
Grand Hotel Terme Stenico
Grand Terme Stenico
Grand Hotel Terme
Grand Terme Di Comano Stenico
Grand Hotel Terme di Comano Hotel
Grand Hotel Terme di Comano Stenico
Grand Hotel Terme di Comano Hotel Stenico

Frequently asked questions

What is the cancellation policy at Grand Hotel Terme di Comano?

Grand Hotel Terme di Comano offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Grand Hotel Terme di Comano?

Yep, Grand Hotel Terme di Comano has a free self car park.

Are there any beaches close to Grand Hotel Terme di Comano?

The closest beach to Grand Hotel Terme di Comano is Torbole Beach (18.5 km).

Is there a spa on site at Grand Hotel Terme di Comano?

Yep, there is an onsite spa at Grand Hotel Terme di Comano. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like detox wraps, body wraps and body scrubs, as well as deep-tissue massages.

Does Grand Hotel Terme di Comano have a pool?

Take your pick from a seasonal outdoor pool, an indoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella. The pool is open from June to September.

What luxury perks are available at Grand Hotel Terme di Comano?

Grand Hotel Terme di Comano features a full-service spa, an outdoor pool and an indoor pool.

What makes Grand Hotel Terme di Comano a romantic place to stay?

1 hot tub and couples spa treatments, as well as massage services available in the guestrooms, all help set the scene for a romantic weekend at Grand Hotel Terme di Comano.

Is Grand Hotel Terme di Comano family-friendly?

You bet! With amenities such as a children's pool and a deli, as well as highchairs and cots/infant beds in the guestrooms, it's no surprise that Grand Hotel Terme di Comano is a hit with families.

Does Grand Hotel Terme di Comano serve breakfast?

You bet, buffet brekkie is on offer daily between 7:30 AM and 10:00 AM.

Is there a free airport shuttle available at Grand Hotel Terme di Comano?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Grand Hotel Terme di Comano?

Yep, they've got a lounge bar and 3 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Grand Hotel Terme di Comano?

Check-in begins at 3:00 PM. Check-out time is 10 AM.

Are pets allowed at Grand Hotel Terme di Comano?

No, pets are not allowed.

Grand Hotel Terme di Comano Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 31 out of 48 reviews
Rating 8 - Good. 15 out of 48 reviews
Rating 6 - Okay. 1 out of 48 reviews
Rating 4 - Poor. 0 out of 48 reviews
Rating 2 - Terrible. 1 out of 48 reviews

9.8/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Elina

Stayed 2 nights in Jun 2022

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Food is divine!
Very friendly staff. Lovely family atmosphere. Dinner is absolutely divine. New menu every day. Very close to Michelin 1 star.
Stayed 11 nights in Apr 2022

8/10 Good

Anders

Stayed 1 night in Aug 2024

10/10 Excellent

Tiziano

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Il parco intorno è davvero bello. Hotel molto bello, ancora fa la sua figura ma secondo me necessita di qualche ritocco per stare al passo coi tempi. Le camere soprattutto. Ristorante a cena veramente buono, molto ricercato e materie prime top. Colazione molto buona e varia soprattutto le confetture. Pranzo con menù a là carte o bar menù con cose leggere tipo avocado toast e cesar salad. Alfonso e Emiliano in sala sanno il fatto loro così come Matteo e Giulia alla reception. Le piscine sono 3, una esterna bella grande e due interne più piccole. Molteplici gli idromassaggi sparsi in giro. Acqua termale clorata. Bambini under 12 solo in family pool o piscina esterna. Sono stato con bambina di 11 mesi e abbiamo passato veramente bei momenti. Pappa preparata dallo chef con i nostri omogeneizzati ma se si vuole basta comunicare alla mattina a Alfonso e Emiliano e la soluzione è pronta. Grazie e a presto.
Stayed 4 nights in Aug 2024

10/10 Excellent

Max

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

8/10 Good

cristina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2024

8/10 Good

Jürgen

Liked: Cleanliness, staff & service, property conditions & facilities
Sehr schöner Wellnessbereich
Stayed 2 nights in Oct 2023

8/10 Good

Niccolo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bellissima struttura con tutti i confort
Stayed 4 nights in Aug 2023

10/10 Excellent

Max

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Rivato

Liked: Cleanliness
Stayed 1 night in Jul 2023

8/10 Good

Gianluca

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Da un Hotel 4stelle superior ci aspettavamo sicuramente di più.. Il personale alla reception, sia in fase di check in che di check out è stato impeccabile, cortese professionale e disponibile per qualsiasi cosa. Gli esterni sono curati e l'ampio ingresso si presenta molto bene. La camera era veramente spaziosa, ma mancavano delle attenzioni al cliente come un bollitore con set di thè infusi e caffè, che solitamente si trovano anche in strutture con la metà delle stelle. Sauna e bagno turco decisamente piccoli per le dimensioni della struttura e abbiamo trovato l'acqua della piscina leggermente fredda per uscire all'aperto a fine dicembre. Colazione con ampia scelta ed ottimi prodotti, ma purtroppo poca per non dire inesistente la frutta. Troppo scomodo il servizio al tavolo per le bevande calde, con tempi d'attesa un po' lunghi, quindi caffè freddo, ed il dover continuamente chiedere qualcosa per chi come noi è abituato a bere 3 caffè..

10/10 Excellent

Stefano

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastica

8/10 Good

Silvia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
immerso in un bel parco
Albergo immerso nel verde di un bel parco. Camera spaziosa e funzionale. A parte un problema di ventole del termosifone nella prima notte, risolto la seconda notte, nel complesso, merita il soggiorno. Molto bella la piscina interna ed esterna. Colazione davvero squisita.
Stayed 2 nights in Dec 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2019

10/10 Excellent

Nicola

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastico
Posto fantastico. Struttura praticamente nuova, con ampi spazi, molto confortevoli. Pulizia ai massimi livelli, staff molto cortese. Davvero una struttura degna di nota, come da poco non incontravo...
Stayed 1 night in Oct 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2019

10/10 Excellent

FABIO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comano: da ritornare!
Ottima struttura, massima attenzione alla pulizia e al confort, personale estremamente cordiale e disponibile. Ottima colazione, centro benessere molto ampio, piscine esterne molto belle, inserite in un parco naturale più unico che raro.
Stayed 1 night in Aug 2019

8/10 Good

Edoardo

Liked: Cleanliness, room comfort
Momenti alterni
Esperienza "Altalenante", la struttura è molto belle e pulitissima, camere ampie e l'area bimbi e il parco esterno sono ottimi. Detto questo ho trovato anche aspetti negativi, in camera niente lettino per la Bambina di quasi 4 anni, io capisco che fino a una certa età siano gratis, ma non mi è mai capitato di dover chiedere una culla, tra l'altro piccola per la sua età, dovendola pagare.... Altro aspetto negativo la parte ristorazione, partendo da una colazione poco più che discreta ma sicuramente con un'impronta poco "wellness" per finire con il ristorante, che abbiamo utilizzato solo una volta a pranzo vista la pessima qualità del cibo, abbiamo mangiato i pizzoccheri peggiori della nostra vita, neanche quelli surgelati sono così terribili.....
Stayed 3 nights in Nov 2018

10/10 Excellent

Dr., Hannover

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gute Zeit in herrlicher Umgebung, voll zu empfehlen!
Stayed 3 nights in Oct 2018

8/10 Good

antonio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Geräumige Zimmer in zentraler Lage. Viele Berg- und Bike-Touren unternommen.
Stayed 12 nights in Aug 2018

10/10 Excellent

Luisa, Modena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cure e non solo
Vado a Comano per curare la psoriasi ma il soggiorno al Grand Hotel Terme , nonostante quest'anno non fosse terminata la nuova piscina esterna/interna e l'esterna salina, ho goduto del servizio terme interno all'hotel e dell'ottima cucina. Spero il prossimo anno di potere godere ancora della piscina esterna salina come l'anno passato.
Stayed 13 nights in Jul 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Leider wurde uns im Vorab nicht mitgeteilt das sich der Pool sowie die Außenanlage im Umbau befindet. Hie wäre es angebracht gewesen einen kleinen Preisnachlas zu geben. Waren im ersten Moment sehr enttäuscht.
Stayed 5 nights in Jun 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ottimo albergo con tutti i comfort e ottimo ristorante. La spa e' ben curata. Da consigliare. Il personale molto disponibile e cordiale.
Stayed 1 night in Apr 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort