2/10 Terrible
Tisha
Travelled with pets, Travelled with partner
26 Oct 2024
Disliked: Cleanliness, amenities, property conditions & facilities
I made a reservation and needed an early check in. This is the only service that I appreciated because they did allow me to check in early. They gave me my room which was decent. I really didn't have any complaints at this point. I went to pay the front desk because I was extending my stay when I was told I needed to be moved to another building because of my dog. I wasn't expecting to be moved so it took me ainutr to pack up the room and move everything by myself. I had about 40 min of moving left when the maids are just standing outside my door then the manager comes and asks me how much longer
Which was really irritating. So I finally get everything moved to the other building which was not up to par. The building designated for animals is infested with roaches I couldn't even sleep that night I ended up packing my car that night because I didn't want to risk bugs getting into my stuff kept the lights on all night not to mention the ice machine didn't work and the rooms are in dire need of a makeover. There was old stained carpet in the rooms
Most hotels that are pet friendly do not have carpet in the room.. mind you a paid not only a security deposit but a daily pet deposit on top of the nightly fee. Upon checkout which was early I showed them the pictures of the bugs asked for a refund and was told only 18.00 was all she could refund me. Never again
Tisha
Stayed 3 nights in Oct 2024