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Best Western Stoke on Trent City Centre Hotel

3.0 star property
Hotel with a health club, a quick walk to Regent Theatre

Photo gallery for Best Western Stoke on Trent City Centre Hotel

Indoor pool
Suite, 1 Double Bed, Non Smoking
Point of interest
Point of interest
Lobby sitting area

Reviews

7.0 out of 10
Good

Popular amenities

  • Hot tub
  • Gym
  • Parking available
  • Pool
  • Bar
  • Room service

Explore the area

Map
66 Trinity Street Hanley, Stoke-on-Trent, England, ST1 5NB
  • Regent Theatre
    ‪3 min walk‬
  • The Potteries Museum and Art Gallery
    ‪4 min walk‬
  • Victoria Hall
    ‪5 min walk‬
  • Manchester (MAN)
    ‪40 min drive‬

Room options

View all photos for Executive Room, 1 Double Bed with Sofa bed, Non Smoking (with Sofabed)

Executive Room, 1 Double Bed with Sofa bed, Non Smoking (with Sofabed)

Executive Room, 1 Double Bed with Sofa bed, Non Smoking (with Sofabed)

Highlights

Connecting rooms available
Plasma TV
Sofa bed
Shower/bath combination
Private bathroom
Hairdryer
Coffee/tea maker
Digital channels
  • Sleeps 3
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Double Bed, Non Smoking

Suite, 1 Double Bed, Non Smoking

Suite, 1 Double Bed, Non Smoking

Highlights

Connecting rooms available
Plasma TV
Shower/bath combination
Private bathroom
Hairdryer
Coffee/tea maker
Digital channels
Desk
  • Sleeps 2
  • 1 Double Bed

View all photos for Family Room, 1 Double Bed with Sofa bed, Non Smoking (with Sofabed)

Family Room, 1 Double Bed with Sofa bed, Non Smoking (with Sofabed)

Family Room, 1 Double Bed with Sofa bed, Non Smoking (with Sofabed)

Highlights

Connecting rooms available
Plasma TV
Sofa bed
Shower/bath combination
Private bathroom
Hairdryer
Coffee/tea maker
Digital channels
  • Sleeps 3
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Executive Room, 2 Single Beds, Non Smoking

Desk, iron/ironing board, free WiFi, bed sheets

Executive Room, 2 Single Beds, Non Smoking

Highlights

Connecting rooms available
Plasma TV
Shower/bath combination
Private bathroom
Hairdryer
Coffee/tea maker
Digital channels
Desk
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Room, 1 Single Bed, Non Smoking

Standard Room, 1 Single Bed, Non Smoking

Standard Room, 1 Single Bed, Non Smoking

Highlights

Connecting rooms available
Plasma TV
Shower/bath combination
Private bathroom
Hairdryer
Coffee/tea maker
Digital channels
Desk
  • Sleeps 1
  • 1 Single Bed

View all photos for Standard Room, 1 Double Bed, Non Smoking

Standard Room, 1 Double Bed, Non Smoking

Standard Room, 1 Double Bed, Non Smoking

Highlights

Connecting rooms available
Plasma TV
Shower/bath combination
Private bathroom
Hairdryer
Coffee/tea maker
Digital channels
Desk
  • Sleeps 2
  • 1 Double Bed

View all photos for Executive Room, 1 Double Bed, Non Smoking

Executive Room, 1 Double Bed, Non Smoking

Executive Room, 1 Double Bed, Non Smoking

Highlights

Connecting rooms available
Plasma TV
Shower/bath combination
Private bathroom
Hairdryer
Coffee/tea maker
Digital channels
Desk
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 2 Single Beds, Non Smoking

Standard Room, 2 Single Beds, Non Smoking

Standard Room, 2 Single Beds, Non Smoking

Highlights

Connecting rooms available
Plasma TV
Shower/bath combination
Private bathroom
Hairdryer
Coffee/tea maker
Digital channels
Desk
  • Sleeps 2
  • 2 Single Beds

View all photos for Family Room, Multiple Beds, Non Smoking

Desk, iron/ironing board, free WiFi, bed sheets

Family Room, Multiple Beds, Non Smoking

Highlights

Connecting rooms available
Plasma TV
Shower/bath combination
Private bathroom
Hairdryer
Coffee/tea maker
Digital channels
Desk
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds

View all photos for Superior Suite, 1 Double Bed, Non Smoking

Superior Suite, 1 Double Bed, Non Smoking

Superior Suite, 1 Double Bed, Non Smoking

Highlights

Connecting rooms available
Plasma TV
Shower/bath combination
Private bathroom
Hairdryer
Coffee/tea maker
Digital channels
Desk
  • Sleeps 2
  • 1 Double Bed

Similar properties

Exterior

DoubleTree by Hilton Stoke on Trent

  • Pool
  • Free WiFi
  • Restaurant
  • Breakfast available
4.3 out of 5, Excellent, (1001)
The price is AU$158
for 1 room
includes taxes & fees
9 Mar - 10 Mar
DoubleTree by Hilton Stoke on Trent

About the area

Stoke-on-Trent

Best Western Stoke on Trent City Centre Hotel places you in the centre of Stoke-on-Trent, within a short 5-minute stroll of Regent Theatre and Victoria Hall. Highlights at this hotel include an indoor swimming pool, a gym and a bar/lounge. .The buffet restaurant, Restaurant 66, serves British cuisine and is open for breakfast. Bennett s Bar is the hotel's own lobby lounge, serving drinks along with lunch and dinner. Enjoy the gym, Hot tub and sauna. 7610 square feet (707 square metres) of event facilities include 9 meeting rooms and a conference centre, and other business amenities include a business centre. Other amenities include free Wi-Fi in public areas, a coffee shop/cafe and coffee/tea in a common area. Each morning buffet breakfast is served between 7:00 AM and 10:00 AM. There's also the convenience of self parking. .Sights within a 30-minute walk of this Stoke-on-Trent hotel include Waterworld and Staffordshire University.

What's nearby

  • Regent Theatre - 3 min walk
  • Victoria Hall - 5 min walk
  • Waterworld - 16 min walk
  • Staffordshire University - 4 min drive
  • Kings Hall - 4 min drive

Getting around

  • Longport Station - 5 min drive
  • Manchester Airport (MAN) - 40 min drive

Restaurants

  • ‪The Sugarmill - ‬2 min walk
  • ‪Bottle Craft - ‬3 min walk
  • ‪Pink - ‬4 min walk
  • ‪The Unicorn Inn - ‬3 min walk
  • ‪Portofino - ‬1 min walk

About this property

Best Western Stoke on Trent City Centre Hotel

Hotel with a health club, a quick walk to Regent Theatre
As a guest of Best Western Stoke on Trent City Centre Hotel, you'll find an indoor pool, a health club, Access to hot tub, and a sauna. There's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. WiFi and wired Internet are free in public spaces.

Business amenities include a business centre and 9 meeting rooms. Event space at this hotel measures 7610 square feet (707 square metres) and includes a conference centre. The business-friendly Best Western Stoke on Trent City Centre Hotel also features multilingual staff, coffee/tea in common area, and complimentary newspapers in the lobby. For a fee, parking is available.

Smoking is allowed in designated areas at this Stoke-on-Trent hotel.

  • 135 guestrooms or units
  • 5 levels
  • 2 buildings
  • 7610 sq ft of conference space
  • 707 sq. m of conference space
  • Built in 1900
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Wedding services available
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • Smoking in designated areas
  • Bar or lounge
Best Western Stoke on Trent City Centre Hotel offers 135 accommodations with coffee/tea makers and a hairdryer. Plasma televisions come with premium digital channels.

Bathrooms include a combined bath/shower unit and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Housekeeping is provided on a daily basis.

Languages

English, Polish, Romanian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Parking on site (GBP 7.50 per day)
  • RV/bus/lorry parking on site

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: GBP 14.50 for adults and GBP 7 for children
  • A bar/lounge
  • A coffee shop/cafe
  • Coffee and tea in common areas

Restaurants on site

  • Bennett s Bar
  • Restaurant 66

Things to do

  • Health club
  • Indoor pool
  • Sauna
  • Spa tub
  • Steam room
  • TV in common areas

Family friendly

  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Wedding services

Business services

  • 9 meeting rooms
  • Business centre
  • Conference centre (7,610 square foot of space)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair accessible (may have limitations)

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Plasma TV with premium digital channels

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for GBP 15.0 per night.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: GBP 50.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately GBP 14.50 for adults and from GBP 7.00 for children
  • Self-parking fee: GBP 7.50 per day
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: GBP 15.0 per night
  • Facilities fee: GBP 6.50 per person, per day and includes use of: sauna; hot tub; swimming pool; fitness facilities

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a debit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old.
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Minimum Spring Break check-in age is 18 years old. This property accepts Visa, Mastercard, American Express and debit cards. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western) guidelines.

We should mention

  • Children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Quality Stoke Stoke-on-trent
Stoke Quality Hotel
Quality Stoke
Quality Hotel Stoke Stoke-on-trent
Quality Hotel Stoke Trent Stoke-on-trent
Quality Hotel Stoke Trent
Quality Stoke Trent Stoke-on-trent
Quality Stoke Trent
Best Stoke On Trent City
Quality Hotel Stoke on Trent
Best Western Stoke on Trent City Centre Hotel Hotel
Best Western Stoke on Trent City Centre Hotel Stoke-on-Trent

Frequently asked questions

Is parking available at Best Western Stoke on Trent City Centre Hotel?

Yep, Best Western Stoke on Trent City Centre Hotel has a self car park for GBP 7.50 per day.

Does Best Western Stoke on Trent City Centre Hotel have a pool?

Best Western Stoke on Trent City Centre Hotel has an indoor pool.

Does Best Western Stoke on Trent City Centre Hotel have a waterslide?

No, there is no waterslide at Best Western Stoke on Trent City Centre Hotel, but Waterworld is a short 16-minute walk away.

What luxury perks are available at Best Western Stoke on Trent City Centre Hotel?

Best Western Stoke on Trent City Centre Hotel features a health club, an indoor pool and 1 hot tub.

Is Best Western Stoke on Trent City Centre Hotel family-friendly?

You bet! With amenities such as laundry facilities and an indoor pool, it's no surprise that Best Western Stoke on Trent City Centre Hotel is a hit with families.

Does Best Western Stoke on Trent City Centre Hotel serve breakfast?

Yep, buffet breakfast is on offer daily from 7:00 AM to 10:00 AM.

Is there a free airport shuttle available at Best Western Stoke on Trent City Centre Hotel?

No, Best Western Stoke on Trent City Centre Hotel does not offer an airport shuttle service.

Is there a bar or restaurant at Best Western Stoke on Trent City Centre Hotel?

Yep, they've got a lounge bar and an onsite restaurant that serves British cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Best Western Stoke on Trent City Centre Hotel?

Check-in begins at 3:00 PM. Check-out time is 11 AM.

Are pets allowed at Best Western Stoke on Trent City Centre Hotel?

No, only service animals are allowed.

Best Western Stoke on Trent City Centre Hotel Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 218 out of 1001 reviews
Rating 8 - Good. 352 out of 1001 reviews
Rating 6 - Okay. 230 out of 1001 reviews
Rating 4 - Poor. 108 out of 1001 reviews
Rating 2 - Terrible. 93 out of 1001 reviews

7.6/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

6.8/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

6/10 Okay

Mark

Liked: Staff & service
Disliked: Property conditions & facilities
Water torture!
The hotel was ok and in a great location for our visit to Stoke-on-Trent. The room we were given was small, with the double bed up against the wall. When in the room there was the sound of water running and this never stopped, even after telling the reception and was told by them that the maintenance people would sort it out, but no, it kept on running! It was like water torture! So if room 317 is allocated to you, then insist on another room!! The breakfast was good and the staff serving were all very friendly and helpful.
Stayed 2 nights in Nov 2022

8/10 Good

Lauren

Stayed 1 night in Nov 2022

8/10 Good

Kenneth

Travelled with group
Liked: Staff & service
It was ok
Stayed 1 night in Nov 2022

10/10 Excellent

Michael

Stayed 1 night in Nov 2022

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
worse experience
First ever experience to stay in Best Western Hotel. No heating for the duration of stay, asked several times, experience cold feet. I was told at one point by one of the receptionists that's why duvet are provided. Had to checked out.
Stayed 1 night in Oct 2022

6/10 Okay

David

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Great location, way too tired.
Staff were excellent at solving problems... If which there were a few. The hotel is VERY tired and a bit scabby. The room needs a good scrub too, not the cleanest! 😞
Stayed 2 nights in Oct 2022

8/10 Good

Nikki

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022

10/10 Excellent

A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ideal location for Regent Theatre goers
We were greated by a friendly recepcionist who was very helpful and polite. The bedroom was clean and spacious with everything needed for a short stay. The buffet style breadfast was plentiful and well cooked. The hotel is very close to the centre of town. Ideal if going to the Regent Theatre as it is only a short 5 minute walk away. Would recommend this hotel if staying in Stoke
Stayed 1 night in Oct 2022

2/10 Terrible

Stephen

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
After a 9 hour drive from the North of Scotland we looked forward to a meal and bed, that first night the room was so hot due to the radiator stuck full open due to no thermostat being fitted. We had the windows open which due to the noise off the road exacerbated the lack of sleep. The next morning we went to the swimming pool to try and unwind but then to be charged 6pp to use the pool (and empty hot tub). We spoke to the receptionist regarding the radiator and a supposed maintenance person looked at the radiator which did not get fixed, spoke to the receptionist again regarding this and was told he could not fit a replacement thermostat, FYI this is a 2 second job to screw on a unit. The attitude and inability to resolve this matter meant a second night of no sleep in a furnace of a bedroom. Just what we needed for a 9 hour drive home. Stayed in many Best Western hotels and this by far is the arm pit of them all. Hope they learn some manners and customer services and look after their guests.
Stayed 2 nights in Oct 2022

6/10 Okay

Graham

Stayed 1 night in Oct 2022

6/10 Okay

joseph

Travelled with family
Liked: Staff & service
The property is fine for the price paid. Staff are pleasant and helpful.
Stayed 1 night in Oct 2022

4/10 Poor

Alain

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities
Disliked: Staff & service
Old. In desperate need of refurb
Stayed 2 nights in Oct 2022

8/10 Good

FREDERIC

Liked: Cleanliness, staff & service, property conditions & facilities
This is a tired building, but in the process of being refurbished, which meant fresh paint smells.The room was very clean, even though with a bland boring decor. A newly refitted bathroom helped improve the impression. All staff were friendly and welcoming. A disappointment was that at 21h00 the restaurant was already closed. Breakfast was fine. The area around the hotel is kept clean (the outside still needs refurbishing) but suffers from the fact that this corner of Stoke on Trent is dull and boring
Stayed 1 night in Oct 2022

10/10 Excellent

Nigel

Stayed 2 nights in Oct 2022

6/10 Okay

Laura

Travelled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service
Pretty basic, a bit disappointing
Hotel was clean, fairly comfortable etc but a bit dated and basic, could do with tlc. We were disappointed to find that the leisure centre was closed for a few weeks (planned), which had we known, would have booked elsewhere for our fairly last minute booking, as was primarily for the kids to relax after very long drive. Also facilities basic, we had a family room but when I phoned down to reception (on my mobile because room phone broken) to ask if there were any hot chocolate sachets for the kids, was told, no, only tea and coffee. Just found things pretty sub standard and attitude wise, no real apology offered for inconvenience or offer of help. Little accomodations would have helped make it much better for the kids
Stayed 1 night in Oct 2022

4/10 Poor

Melanie

Travelled with family
Disliked: Property conditions & facilities, room comfort
Upgrade needed.
Room was very small. Double bed also felt tiny. The room was boiling hot and it was impossible to turn off heating. We opened the windows but then got all the noise from the street. Shower had 0 power and felt like a trickle although it was warm. My 7 year old daughter commented on it being an “old hotel” because the bath was cracked and the paint flaking. When a 7 year old notices - you need an upgrade. It did the job of a bed for the night but wouldn’t stay for more than a night.
Stayed 1 night in Oct 2022

8/10 Good

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was fine for a couple of night stay
Stayed 2 nights in Oct 2022

8/10 Good

Stéphane

Stayed 1 night in Oct 2022

8/10 Good

Daniel

Liked: Cleanliness, staff & service
Disliked: Room comfort
Quick Stop.
The first room we were sent was very small and even smaller bed. We were moved to a much better room. The property is obviously older but maintained moderately well
Stayed 1 night in Oct 2022

8/10 Good

Catherine

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022

8/10 Good

Joanne

Travelled with family
Liked: Room comfort
Theatre stay Stoke on Trent
Its an old hotel. Reviews before we arrived had me thinking the worse. Agsin its an old hotel, we had a room in the newer extension. Room is dated but was fine. Does it need a coat of paint and bathroom updating yes but it isn't as bad as some reviews led us to believe. Didn't eat at the hotel so can't comment on the food. If going to Regent Theatre its a short walk from the hotel. Would i stay again, yes its wasn't brilliant and it wasn't terrible also.
Stayed 2 nights in Sep 2022

8/10 Good

Carlo

Stayed 1 night in Sep 2022

8/10 Good

Jackie

Stayed 1 night in Sep 2022

8/10 Good

Scott

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Sep 2022

8/10 Good

Craig

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good, comfy hotel
Stayed here many times now. Good, comfy rooms bathrooms could do with updating. The parking should be free seeing as it's next to the hotel. The swimming pool is really good and the breakfast was very very good.
Stayed 1 night in Sep 2022