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The Welcombe Hotel, BW Premier Collection

4.0 star property
Hotel in Stratford-upon-Avon with full-service spa and golf course

Photo gallery for The Welcombe Hotel, BW Premier Collection

Property grounds
Family Room, 1 Double Bed, Non Smoking (with Sofabed)
Indoor pool
Lounge
Body treatments, body wraps, body scrubs, facials, 4 treatment rooms

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • Gym
The current price is AU$261
includes taxes & fees
1 May - 2 May

Explore the area

Map
Warwick Road, Stratford-upon-Avon, England, CV37 0NR
  • Royal Shakespeare Theatre
    ‪4 min drive‬
  • Shakespeare's Birthplace
    ‪4 min drive‬
  • Anne Hathaway's Cottage
    ‪7 min drive‬
  • Birmingham (BHX)
    ‪29 min drive‬

Room options

View all photos for Executive Suite, 1 King Bed, Non Smoking, Garden View (Four Poster Bed;with Sofabed)

Executive Suite, 1 King Bed, Non Smoking, Garden View (Four Poster Bed;with Sofabed) | Room amenity

Executive Suite, 1 King Bed, Non Smoking, Garden View (Four Poster Bed;with Sofabed)

Highlights

Separate sitting area
Connecting rooms available
Free cots/infant beds
Dining table
LCD TV
Premium bedding
Shower/bath combination
Rainfall showerhead
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Apartment, Multiple Beds, Non Smoking (Converts to 2 Twin Beds;with Sofabed)

Coffee/tea maker, electric kettle

Standard Apartment, Multiple Beds, Non Smoking (Converts to 2 Twin Beds;with Sofabed)

Highlights

Separate dining area
Separate sitting area
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Kitchen
Fridge
Dining table
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

View all photos for Standard Room, 2 Single Beds, Non Smoking

Standard Room, 2 Single Beds, Non Smoking

Standard Room, 2 Single Beds, Non Smoking

Highlights

Connecting rooms available
Free cots/infant beds
LCD TV
Premium bedding
Rainfall showerhead
Hairdryer
Private bathroom
Shower/bath combination
  • Sleeps 2
  • 2 Single Beds

View all photos for Deluxe Suite, 1 King Bed, Non Smoking (Four Poster Bed)

Premium bedding, desk, laptop workspace, iron/ironing board

Deluxe Suite, 1 King Bed, Non Smoking (Four Poster Bed)

Highlights

Connecting rooms available
Free cots/infant beds
LCD TV
Premium bedding
Shower/bath combination
Rainfall showerhead
Private bathroom
Hairdryer
  • Golf view
  • Sleeps 2
  • 1 King Bed

View all photos for Family Room, 1 Double Bed, Non Smoking (with Sofabed)

Family Room, 1 Double Bed, Non Smoking (with Sofabed)

Family Room, 1 Double Bed, Non Smoking (with Sofabed)

Highlights

Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
LCD TV
Premium bedding
Rainfall showerhead
Hairdryer
Private bathroom
  • Sleeps 3
  • 1 Double Bed

View all photos for Executive Room, 1 Double Bed, Non Smoking

Executive Room, 1 Double Bed, Non Smoking

Executive Room, 1 Double Bed, Non Smoking

Highlights

Connecting rooms available
Free cots/infant beds
LCD TV
Premium bedding
Rainfall showerhead
Hairdryer
Private bathroom
Shower/bath combination
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Apartment, 1 Double Bed, Accessible, Kitchen (Converts to 2 Twin Beds;with Sofabed)

Coffee/tea maker, electric kettle

Standard Apartment, 1 Double Bed, Accessible, Kitchen (Converts to 2 Twin Beds;with Sofabed)

Highlights

Separate dining area
Separate sitting area
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Kitchen
Fridge
Dining table
  • Sleeps 3
  • 1 Double Bed

View all photos for Standard Apartment, Multiple Beds, Non Smoking (Converts to 2 Twin Beds;with Sofabed)

Premium bedding, desk, laptop workspace, iron/ironing board

Standard Apartment, Multiple Beds, Non Smoking (Converts to 2 Twin Beds;with Sofabed)

Highlights

Separate dining area
Separate sitting area
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Kitchen
Fridge
Dining table
  • Sleeps 4
  • 1 Double Bed and 1 Single Bed

View all photos for Standard Apartment, Multiple Beds, Non Smoking (Converts to 2 Twin Beds;with Sofabed)

Premium bedding, desk, laptop workspace, iron/ironing board

Standard Apartment, Multiple Beds, Non Smoking (Converts to 2 Twin Beds;with Sofabed)

Highlights

Separate dining area
Separate sitting area
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Kitchen
Fridge
Dining table
  • Sleeps 6
  • 3 Double Beds

View all photos for Standard Room, 1 Double Bed, Non Smoking

Standard Room, 1 Double Bed, Non Smoking

Standard Room, 1 Double Bed, Non Smoking

Highlights

Connecting rooms available
Free cots/infant beds
LCD TV
Premium bedding
Rainfall showerhead
Hairdryer
Private bathroom
Shower/bath combination
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Suite, 1 King Bed, Non Smoking (Four Poster Bed)

Premium bedding, desk, laptop workspace, iron/ironing board

Superior Suite, 1 King Bed, Non Smoking (Four Poster Bed)

Highlights

Connecting rooms available
Free cots/infant beds
LCD TV
Premium bedding
Shower/bath combination
Rainfall showerhead
Private bathroom
Hairdryer
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Suite, 1 King Bed, Non Smoking (Four Poster Bed)

Premium bedding, desk, laptop workspace, iron/ironing board

Executive Suite, 1 King Bed, Non Smoking (Four Poster Bed)

Highlights

Connecting rooms available
Free cots/infant beds
LCD TV
Premium bedding
Rainfall showerhead
Hairdryer
Private bathroom
Shower/bath combination
  • Sleeps 2
  • 1 King Bed

About the area

Stratford-upon-Avon

At The Welcombe Hotel, BW Premier Collection you'll be 2.3 km (1.5 mi) from The Welcombe Hills and 2.3 km (1.5 mi) from Ingon Manor Golf Club. Highlights at this hotel include a full-service spa, a golf course and a restaurant. .A day of pampering can include massages and body wraps. The restaurant, Trevelyan Restaurant, serves British cuisine and is open for dinner. At the hotel's own lounge bar, you can stop for a drink. Enjoy the indoor swimming pool, gym and sauna. Plus you'll find free Wi-Fi in public areas, a 24-hour front desk and express check-out. English breakfast is available on weekdays between 7:00 AM and 10:00 AM and on weekends between 7:30 AM and 10:30 AM. There's also the convenience of free self parking. .Within a 30-minute drive of this 4-property class Stratford-upon-Avon hotel, attractions include Warwick Castle and University of Warwick.

What's nearby

  • Royal Shakespeare Theatre - 4 min drive - 2.9 km
  • Shakespeare's Birthplace - 4 min drive - 3.2 km
  • Stratford Butterfly Farm - 4 min drive - 3.3 km
  • Stratford Racecourse - 6 min drive - 5.0 km
  • Anne Hathaway's Cottage - 7 min drive - 5.1 km

Getting around

  • Stratford-upon-Avon Parkway Station - 8 min drive
  • Birmingham Airport (BHX) - 29 min drive

Restaurants

  • ‪The One Elm - ‬5 min drive
  • ‪Prospero Lounge - ‬4 min drive
  • ‪Domino's Pizza - ‬6 min drive
  • ‪Boston Tea Party - ‬5 min drive
  • ‪Cox's Yard - ‬4 min drive

About this property

The Welcombe Hotel, BW Premier Collection

Hotel in Stratford-upon-Avon with full-service spa and golf course
The Welcombe Hotel, BW Premier Collection offers its guests a full-service spa, a golf course, and an indoor pool. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

A fitness centre, a sauna, and a fireplace in the lobby are also featured at the business-friendly The Welcombe Hotel, BW Premier Collection. Self parking is free.

Smoking is allowed in designated areas at this 4-star Stratford-upon-Avon hotel.

  • 85 guestrooms or units
  • 3 levels
  • Conference rooms
  • Built in 1866
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Wedding services available
  • Fireplace in lobby
  • Smoking in designated areas
  • Bar or lounge
  • Dining venue
The Welcombe Hotel, BW Premier Collection offers 85 accommodations with coffee/tea makers and a hairdryer. Beds feature premium bedding. LCD televisions come with premium satellite channels. Bathrooms include a combined bath/shower unit with a rainfall showerhead, and complimentary toiletries.

This Stratford-upon-Avon hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Guests can pamper themselves with a trip to the on-site spa, which has 4 treatment rooms. Services include facials, body wraps, body scrubs and body treatments. The spa is open daily.

Languages

English, French, Polish, Romanian, Russian, Spanish, Ukranian

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  • Free WiFi
4.0 out of 5, Very good, 1,005 reviews
The price is AU$205
includes taxes & fees
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Macdonald Alveston Manor Hotel & Spa

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Food and drink

  • English breakfast available for a fee 7:00 AM to 10:00 AM on weekdays and 7:30 AM to 10:30 AM on weekends; GBP 14.95 for adults and GBP 7.95 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Trevelyan Restaurant

Things to do

  • 18-hole golf course
  • Full-service spa
  • Golf clubhouse
  • Gym
  • Indoor pool
  • Pro golf shop
  • Sauna
  • Steam room

Family friendly

  • Free cot
  • Indoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Turndown service
  • Wedding services

Business services

  • Meeting rooms

Full-service spa

  • 4 treatment rooms
  • Body scrubs
  • Body wraps
  • Facials
  • Massage
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Thin carpet in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel

Room amenities

Bedroom

  • Free cot
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • LCD TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle

More

  • Connecting rooms available
  • Desk
  • Desk chair
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Renovations and closures

This property is closed from 12 June 2025 to 12 June 2025 (dates subject to change).

Access methods

Staffed front desk

Pets

  • Pets: GBP 30 per pet, per night
  • Only dogs and cats are allowed
  • Maximum 2 pets
  • Pets cannot be left unattended
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Children and extra beds

  • Children are welcome.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for English breakfast: from approximately GBP 14.95 for adults and from GBP 7.95 for children
  • Pet fee: GBP 30 per pet, per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Eurocard and Barclaycard. Cash is not accepted. This property reserves the right to pre-authorise the guest's credit card prior to arrival. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western) guidelines.

We should mention

  • Pool access available from 7:00 AM to 8:00 PM
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).

National rating

This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.

Property is also known as

Menzies Hotels Stratford upon Avon
Menzies Hotels Stratford upon Avon Welcombe
Menzies Hotels Stratford upon Avon Welcombe Hotel
Menzies Hotels Stratford upon Avon Welcombe Stratford-upon-Avon
Stratford upon Avon Welcombe Hotel
Welcombe Hotel Stratford upon Avon
Welcombe Stratford upon Avon
Hallmark Hotel Welcombe Stratford upon Avon
Hallmark Hotel Welcombe
Hallmark Welcombe Stratford upon Avon
Hallmark Welcombe
Hallmark Hotel The Welcombe
The Welcombe Hotel, BW Premier Collection Hotel
Hallmark Hotel The Welcombe Stratford upon Avon
The Welcombe Hotel, BW Premier Collection Stratford-upon-Avon

Frequently asked questions

Is parking available at The Welcombe Hotel, BW Premier Collection?

Yep, The Welcombe Hotel, BW Premier Collection has a free self car park.

How much does it cost to stay at The Welcombe Hotel, BW Premier Collection?

As of 24 Apr 2025, prices found for a 1-night stay for 2 adults at The Welcombe Hotel, BW Premier Collection on 1 May 2025 start from AU$260.67, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is there a spa on site at The Welcombe Hotel, BW Premier Collection?

Yep, there is an onsite spa at The Welcombe Hotel, BW Premier Collection. You'll enjoy heaps of services like body wraps, body scrubs and facials.

Does The Welcombe Hotel, BW Premier Collection have a pool?

The Welcombe Hotel, BW Premier Collection has an indoor pool. The pool is open 7:00 AM to 8:00 PM.

What makes The Welcombe Hotel, BW Premier Collection a romantic place to stay?

A lounge bar and 24-hour room service, as well as rainfall showerheads and premium bedding in the guestrooms, help set the scene for a romantic weekend at The Welcombe Hotel, BW Premier Collection.

Is The Welcombe Hotel, BW Premier Collection family-friendly?

You bet! With amenities such as an indoor pool, as well as free infant beds in the guestrooms, it's no surprise that The Welcombe Hotel, BW Premier Collection is a hit with families.

Does The Welcombe Hotel, BW Premier Collection serve breakfast?

Sure does, English brekkie is on offer on weekdays from 7:00 AM to 10:00 AM and on weekends from 7:30 AM to 10:30 AM.

Is there a free airport shuttle available at The Welcombe Hotel, BW Premier Collection?

No, The Welcombe Hotel, BW Premier Collection does not offer an airport shuttle service.

Is there a bar or restaurant at The Welcombe Hotel, BW Premier Collection?

Yep, they've got a lounge bar and an onsite restaurant that serves British cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at The Welcombe Hotel, BW Premier Collection?

Check-in begins at 4:00 PM. Check-out time is 11 AM.

Is there a golf course on site at The Welcombe Hotel, BW Premier Collection?

Yep, The Welcombe Hotel, BW Premier Collection has an 18-hole golf course. A clubhouse and a golf pro shop are also available.

The Welcombe Hotel, BW Premier Collection Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 474 out of 1001 reviews
Rating 8 - Good. 295 out of 1001 reviews
Rating 6 - Okay. 120 out of 1001 reviews
Rating 4 - Poor. 54 out of 1001 reviews
Rating 2 - Terrible. 58 out of 1001 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

7.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pretty good

Stayed 1 night in Jan 2025

6/10 Okay

Mark

Liked: Amenities
It’s a beautiful building and grounds but the property and rooms are very tired.
Stayed 1 night in Jan 2025

10/10 Excellent

antony

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great apartment

Great apartment clean modern and very well equipped
Stayed 4 nights in Dec 2024

8/10 Good

Shiva

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great value for money, beautiful hotel

The hotel is absolutely stunning. Beautiful grounds, very relaxing bar and our apartment was very quiet, clean and comfortable. Excellent value for money. Only point lost was the breakfast which was average and food/coffee ran out due to the number of guests eating breakfast.
Stayed 1 night in Jan 2025

6/10 Okay

Verified traveller

Disliked: Staff & service, property conditions & facilities
Property is quite run down
Stayed 1 night in Jan 2025

8/10 Good

Brad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

request failed, everything else was fine.

I requested a bottle of prosecco to be waiting in the room for us, this did not happen, so i called reception and asked for one, 40 minutes later we got the bottle.
Stayed 1 night in Dec 2024

8/10 Good

Tracy

Liked: Staff & service, room comfort
Disliked: Cleanliness
Nice old character building. Good Spa facilities, staff friendly & helpful. Breakfast was lovely. Need to focus on cleaning though, using a hover in the public area especially dining room & focus on the cobwebs around windows. Overall a nice stay.
Stayed 2 nights in Dec 2024

8/10 Good

Jay

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Dec 2024

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 1 night in Dec 2024

6/10 Okay

Ms S A

Average

It was just average nothing to get excited about
Stayed 1 night in Dec 2024

10/10 Excellent

Neil

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was situated in very picturesque grounds.
Stayed 1 night in Dec 2024

10/10 Excellent

noreen

Liked: Cleanliness, staff & service, property conditions & facilities
Beautifully decorated for Christmas. Lovely clean room, great views, lovely breakfast.
Stayed 1 night in Oct 2024

4/10 Poor

Richard

Business traveller
Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities

Poor Front Desk Staff / Great Views / Tired Hotel

I stayed 3 times in a short space of time for a business trip. I booked on Hotels.com and was never given the room type paid for, each time I was given a downgrade at what would have been a significantly less cost. Staff on the front desk were poor to say the least. However the duty manager was great speaking at breakfast the next day however this was check out morning for me. The hotel is tired, but has a great feel about it. Breakfast was good, in amazing surroundings. Gym / Pool are again tired and unclean, but serves a purpose at the price. Walls are thin (odd for such an old building) so sound is also an issue in the evening.
Stayed 1 night in Dec 2024

10/10 Excellent

Robert

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Twelfth night

Comfortable, clean and well managed hotel. Some chairs and carpet showed signs of wear but this only added to the ambience of the beautiful mature building from which we took home a happy and lasting memory.
Stayed 1 night in Dec 2024

6/10 Okay

Gary

Business traveller
Disliked: Cleanliness, staff & service

Not the best

Ok , food and drink grossly over priced compared to other hotels. The dining menu was terrible no steak or grill choices , ordered fish n chips which turned out to be a few frozen chips and a frozen fish , not what I would expect for a top end price. Rooms are clean but very tired. Place is under staffed. I had my team there 14 of us and they shut the bar at 9.50 even though plenty of drinks being purchased.
Stayed 2 nights in Dec 2024

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

6/10 Okay

Kerry

Travelled with partner
Liked: Amenities
A beautiful GradeII listed building, a superb spa facility and excellent food but it was let down by dreadful service from the front of house staff. On arrival we were greeted by ‘you alright’ - we expected perhaps ‘good evening, how can I help?’ Or something similar. We were then told our room number and where it was and as no further information seemed to be forthcoming we had to ask questions to ascertain what time breakfast was, where it was, where the bar was, where the spa was, did we need to book anything etc etc. Surely guests need to know this information and so it should be naturally volunteered? The spa was superb but the staff were lackadaisical and disinterested. For many people it might be the 1st time there and volunteer how to get into the outside pool? That padlocks are available for a refundable £1? Finally….dinner!!! We had a reservation for 1915. We arrived on time and waited by the sign…no staff. We popped our heads in the dining room and got some attention and were seated. We then sat for 30 mins before any order for drinks or food was taken. 15 mins later we saw our wine arrive in the room - it was delivered to us 5 mins later. White wine….which was definitely not cold. We asked for ice to cool it - twice we did this before served. Food was excellent but after finishing, waiting for plates to be cleared and dessert offered for another 25 mins we gave up and left. There was a function going on but things shouldn’t compromise service for other guests.
Stayed 2 nights in Dec 2024

8/10 Good

Edward

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very nice stay

Stayed twice in two weeks first for business, I had a beautiful room , the following week I stayed with my wife but as hotel full I got a room in what we called ’steerage’ the room was so hot it was uncomfortable even with windows open and for some reason we both felt unwell staying in that room but felt better when we went upstairs. Both occasions of stay the rest of the hotel was very good . I think one of the bar staff could do with a check on his attitude as it was commented by a couple of colleagues but this was very small and didn’t really affect me. the hotel and staff are great and I would definitely stay again.
Stayed 1 night in Nov 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

10/10 Excellent

Gareth

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

8/10 Good

Yasemin

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely hotel

The hotel was lovely as it’s in a great location and has a nice garden area but some things in the spa wasn’t so great foot spa wasn’t working one of the pool was also not in use most importantly there was no drinking water in the spa area you had to go out in the cold to get water also on the website it’s said bath robes were included but it wasn’t you had to pay extra to get one. in the end I got ill however restaurant, food and service was great. Most of the staff were friendly and helpful. I would recommend it.
Stayed 1 night in Nov 2024

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

6/10 Okay

Christopher

Stayed 1 night in Jul 2024

6/10 Okay

Donna

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Check in was quick and easy , reception staff friendly . On entry to our room it’s dated , carpet very worn curtains torn and pelmet hanging off . On the window cill there were 2 dead ladybirds which made us think that the room hadn’t been cleaned . There were also flys in the room this raised alarm bells and we made our way back to reception . There were quite a few people waiting to be checked in so we waited to speak to staff when was quieter . As soon as we raised our concerns we was upgraded to the other side of the hotel in the Henry suite . Nice room still dated but clean . Beds comfortable and slept well . Breakfast next morning was good with a wide choice from hot food to cereal and pastries. Would we stay again unfortunately not .
Stayed 1 night in Nov 2024

8/10 Good

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Charming stay

Gorgeous building, slightly tired but charming old interior. Well cleaned. Breakfast was just average, self service hot food that was only warm and new toaster needed - options were either anaemic or burnt. Bed was very comfortable except pillows. Didn't like how dogs were allowed in the dining areas while we're were eating.
Stayed 2 nights in Nov 2024