4/10 Poor
Lara
Business traveller
23 Jan 2025
Disliked: Cleanliness, staff & service
Disappointed
It’s a shame to rate this beautiful place so low but it’s purely down to the service. Firstly, my name was spelled wrong on my room card. Not a big issue, I made my way to my room. I booked valley view specifically as I wanted to enjoy that on my solo trip. I look out of my window and I see… the car park. I try to call the reception a few times, no answer. I try to call on my mobile, get through but they can’t hear me so quickly hang up. No call back. I make my way back to reception to ask them if I can change room, but I’m told ‘we have a large booking and they’ve taken all the valley view rooms. I can’t change you’. No apology or offer of compensation/a good will gesture to make it up to me. Baring in mind I paid for valley view!
Fine. Evening comes and I fancied a bath. I go to run it and I see multiple suspicious curly hairs… nope! Shower it is :)
Room was quite cold despite putting the radiator on max.
I thought I may give them feedback at checkout when they ask me how my stay was… oh, they didn’t ask! Just took my payment and goodbye.
I would love to stay here again but I’m just so disappointed by the service. The place really is beautiful.
Lara
Stayed 1 night in Jan 2025