4/10 Poor
Verified traveller
21 Oct 2024
Disliked: Staff & service, property conditions & facilities, room comfort
Disgusted and left!!
A one night stay turned out to be a three hour stay. After checking-in, we reentered the hotel by the side entrance closer to our room. We were hit by an intense odor of bleach coming from one of the rooms that was being cleaned. It was throughout the hallway. Upon entering our room, the odor was just as bad and the floors were sticky, as if they were mopped with dirty bleach water. The air-conditioner wasn't even on. We attempted to rest after a long day of hiking but the smell was irritating our eyes, nose and mouth. One of the pillows smelled like a person's dirty hair. We were just disgusted at that point. We went to the second and third floor to see if it was any better and the smell was also musty and old. At that point, we decided to leave. We alerted the front desk and ended up spending our evening in heavy traffic just to get home. On a side note: the young women with the bright orange hair, who checked us in, acted as if she was doing us a favor :{. She was rude and definitely needs re-training. I have stayed in other Hampton Inns and have never experienced this.
Verified traveller
Stayed 1 night in Oct 2024