2/10 Terrible
Kyle C.
18 July 2024
Disliked: Cleanliness
***DO NOT BOOK HERE***
Where do I start? I booked this property for a weekend getaway with my wife and friends. I read all the horrible reviews and should have listened to my initial feelings about the hesitation I had booking this property, but decided to give them a chance. Against my better judgement. I paid in full and received confirmation. I even received aditional confirmations as our trip got closer.
The day we were suppose to leave, I still hadn't received arrival info regarding access to the property. I messaged the host as instructed by the email. This is where things went sideways. The host responded right away stating they only take reservations through Vacasa. After some more back amd forth, they gave me the access code to the peoprty. I confirmed they had my reservation, and they responded "no". We were not booked there. Immediately, I called the their number to try and sort this out, while in thinking Im not surprised as this has happened to someone else in the reviews.
After getting sent straight to voicemaul, I called VRBO directly. I was on the phone with them for 1.5hrs trying to sort this out. They ended up contacting the host. Host said they didn't have an account with VRBO which is insane. They clearly do otherwise we wouldn't have been able to book with them. Then they went on to tell the VRBO rep that VRBO was advertising their listing against their will.
I feel these hosts are frauds and just trying to steal people's money. Do not book. VRBO needs to ban these hosts.
Kyle C.
Stayed 2 nights in Jul 2024