6/10 Okay
Sandy F.
27 Sept 2024
Disliked: Cleanliness
Could have been better
Overall, the place is decent to stay but there were quite a few issues popped up.
1) The check-in web portal did not work. For both stays, we had to wait for more than 30 mins to get the code
2) The TV remote control was missing. The property mgt team addressed the issue but did not advise on the ETA of control.
3) Kitchen cabinets were not clean. There were dirty spots in several places.
3) There were cockroaches in the house. It took the mgt team days to addressed the issue.
4) Communication was a challenge since it was thru the property mgt team. Every time we called to follow up the issue, we had to explain everything all over again as it would be a different person we talked to.
5) A large package arrived at front door one day and we had no in advance notice whatsoever.
Sandy F.
Stayed 4 nights in Sep 2024