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Hotel Ciputra World Surabaya managed by Swiss-Belhotel International

5.0 star property
Luxury Surabaya hotel connected to a shopping centre, steps from Ciputra World Mall

Photo gallery for Hotel Ciputra World Surabaya managed by Swiss-Belhotel International

Outdoor pool
Outdoor pool
Lobby lounge
View from room
Point of interest

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Spa pool
  • Spa
  • Parking included
  • Free Wi-Fi
  • Restaurant
The current price is AU$112
includes taxes & fees
21 Dec - 22 Dec

Explore the area

View map
Jl. Mayjen Sungkono Kav. 87, Surabaya, East Java, 60225
  • Place, Ciputra World Mall
    ‪1 min walk‬
  • Place, Surabaya Town Square
    ‪15 min walk‬
  • Place, Surabaya Zoo
    ‪2 min drive‬
  • Airport, Surabaya (SUB-Juanda)
    ‪22 min drive‬

Room options

View all photos for Deluxe Twin Room (Twin Bed)

Minibar, in-room safe, desk, laptop workspace

Deluxe Twin Room (Twin Bed)

10.0 out of 10
Exceptional
(3 reviews)

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Fridge
LED TV
Pillow menu
Blackout curtains
Hairdryer
  • 30 sq m
  • City view
  • Sleeps 2
  • 2 Single Beds

View all photos for Superior Deluxe

Minibar, in-room safe, desk, laptop workspace

Superior Deluxe

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Fridge
LED TV
Pillow menu
Blackout curtains
Hairdryer
  • 33 sq m
  • City view
  • Sleeps 2
  • 2 Single Beds

View all photos for Grand Deluxe Twin

Minibar, in-room safe, desk, laptop workspace

Grand Deluxe Twin

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Fridge
LED TV
Pillow menu
Blackout curtains
Private bathroom
  • 37 sq m
  • City view
  • Sleeps 2
  • 2 Single Beds

View all photos for Executive Club Deluxe

Minibar, in-room safe, desk, laptop workspace

Executive Club Deluxe

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Fridge
LED TV
Pillow menu
Blackout curtains
Private bathroom
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Club Grand Deluxe

Minibar, in-room safe, desk, laptop workspace

Executive Club Grand Deluxe

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Fridge
LED TV
Pillow menu
Blackout curtains
Private bathroom
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite

Suite

Suite

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Fridge
LED TV
Pillow menu
Separate bedroom
Blackout curtains
  • 1 bedroom
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Double Room

Minibar, in-room safe, desk, laptop workspace

Deluxe Double Room

9.4 out of 10
Exceptional
(3 reviews)

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Fridge
LED TV
Pillow menu
Blackout curtains
Hairdryer
  • 30 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Grand Deluxe King

Minibar, in-room safe, desk, laptop workspace

Grand Deluxe King

8.0 out of 10
Very good
(1 review)

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Fridge
LED TV
Pillow menu
Blackout curtains
Private bathroom
  • 36 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Deluxe

Minibar, in-room safe, desk, laptop workspace

Superior Deluxe

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Fridge
LED TV
Pillow menu
Blackout curtains
Hairdryer
  • 33 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

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About the area

Surabaya

At Hotel Ciputra World Surabaya managed by Swiss-Belhotel International, you'll be connected to a shopping centre and steps from Ciputra World Mall. Highlights at this luxury hotel include a full-service spa, a restaurant and an outdoor swimming pool. .A day of pampering can include massages and aromatherapy along with access to the sauna. The hotel's own lounge bar is a nice place to enjoy a drink. Enjoy the gym, Hot tub, sauna and kids' swimming pool. A conference centre and a business centre are among the business amenities offered. Other amenities include free Wi-Fi in public areas, a coffee shop/cafe and a snack bar/deli. Cooked-to-order breakfast is available daily between 6:00 AM and 10:00 AM. There's also free self parking, along with the convenience of an airport shuttle. .With a stay at this 5-property class Gunung Sari hotel, you'll be 12.2 km (7.6 mi) from Ciputra Golf Club.

What's nearby

  • Ciputra World Mall - 1 min walk - 0.0 km
  • Surabaya Town Square - 15 min walk - 1.3 km
  • Surabaya Zoo - 2 min drive - 2.0 km
  • Lapangan Thor Stadium - 2 min drive - 1.4 km
  • House of Sampoerna - 2 min drive - 2.1 km

Getting around

  • Kertomenanggal Station - 9 min drive
  • Surabaya Pasar Turi Station - 20 min drive
  • Surabaya (SUB-Juanda) - 35 min drive

Restaurants

  • ‪XXI Lounge - ‬2 min walk
  • Paradise Dynasty
  • Saigon Delight
  • ‪The Duck King - ‬1 min walk
  • ‪Pancious - ‬1 min walk

About this property

Hotel Ciputra World Surabaya managed by Swiss-Belhotel International

Luxury Surabaya hotel connected to a shopping centre, steps from Ciputra World Mall
Hotel Ciputra World Surabaya managed by Swiss-Belhotel International offers its guests a full-service spa, an outdoor pool, and Access to hot tub. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

There's an onsite business centre. A children's pool, a fitness centre, and a sauna are also featured at the luxury Hotel Ciputra World Surabaya managed by Swiss-Belhotel International. An airport shuttle (available 24 hours) is available for a fee. Self parking is free.

Smoking is allowed in designated areas at this 5-star Surabaya hotel.

  • 1 building
  • 212 guestrooms or units
  • 22 levels
  • Built in 2014
  • Deli
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Corner/local shop
  • Newspapers in lobby (free)
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • Coffee shop
  • Dining venue
Hotel Ciputra World Surabaya managed by Swiss-Belhotel International offers 212 accommodations with minibars and laptop-compatible safes. A pillow menu is available. 42-inch LED televisions come with premium digital channels. Fridges and coffee/tea makers are provided. Bathrooms include bathrobes, slippers, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include complimentary bottles of water and blackout curtains. In-room massages and an iron/ironing board can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

The on-site spa has 3 treatment rooms, including rooms for couples. Services include massages and body scrubs. The spa is equipped with a sauna. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free self parking on site
  • Valet parking on site (IDR 60,000 per day)
  • Limited on-site self and valet parking

Food and drink

  • Daily cooked-to-order breakfast available 6:00 AM to 10:00 AM for a fee: IDR 302,500 to 302,500 for adults and IDR 151,250 to 151,250 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Things to do

  • Children's pool
  • Full-service spa
  • Gym
  • Hot tub
  • Outdoor pool
  • Sauna
  • Shopping

Family friendly

  • Children's pool
  • Grocery/convenience store
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Conference centre

Full-service spa

  • 3 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Couples treatment rooms
  • In-room massages
  • Sauna
  • Spa open daily

Accessibility

  • Lift

More

  • 1 building
  • 22 floors
  • Banquet hall
  • Built in 2014
  • Designated smoking areas (fines apply)
  • Reception hall

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Pillow menu

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 42-inch LED TV with premium digital channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free daily newspapers
  • Iron/ironing board on request
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 8:00 PM
Late check-in subject to availability
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Ciputra World Surabaya managed by Swiss-Belhotel International

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for IDR 500000.0 per night.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately IDR 302500 to 302500 for adults and IDR 151250 to 151250 for children
  • Airport shuttle fee: IDR 440220 per vehicle (one-way)
  • Valet parking fee: IDR 60000 per day
  • Rollaway bed fee: IDR 500000.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Noise-free guestrooms cannot be guaranteed
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, JCB International, debit cards and cash. Noise-free guestrooms cannot be guaranteed.

We should mention

  • Pool access available from 7:00 AM to 5:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Hotel Ciputra World Surabaya
Hotel Ciputra World
Ciputra World Surabaya
Ciputra World
Hotel Ciputra World Surabaya, Java
Hotel Ciputra World Surabaya

Frequently asked questions

What is the cancellation policy at Hotel Ciputra World Surabaya managed by Swiss-Belhotel International?

Hotel Ciputra World Surabaya managed by Swiss-Belhotel International offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hotel Ciputra World Surabaya managed by Swiss-Belhotel International?

As of 19 Dec 2025, prices found for a 1-night stay for 2 adults at Hotel Ciputra World Surabaya managed by Swiss-Belhotel International on 21 Dec 2025 start from AU$111.79, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hotel Ciputra World Surabaya managed by Swiss-Belhotel International?

Yep, Hotel Ciputra World Surabaya managed by Swiss-Belhotel International has a free self car park. Additionally there is valet parking for IDR 60000 per day.

Are there any beaches close to Hotel Ciputra World Surabaya managed by Swiss-Belhotel International?

The closest beach to Hotel Ciputra World Surabaya managed by Swiss-Belhotel International is New Kenjeran Beach (10.6 km).

Is there a spa on site at Hotel Ciputra World Surabaya managed by Swiss-Belhotel International?

Yep, there is an onsite spa at Hotel Ciputra World Surabaya managed by Swiss-Belhotel International. You'll enjoy services like body scrubs.

Does Hotel Ciputra World Surabaya managed by Swiss-Belhotel International have a pool?

Hotel Ciputra World Surabaya managed by Swiss-Belhotel International has an outdoor pool and a kids' pool. The pool is open 7:00 AM to 5:00 PM.

What makes Hotel Ciputra World Surabaya managed by Swiss-Belhotel International a romantic place to stay?

1 hot tub and couples spa treatments, as well as massage services available in the guestrooms, all help set the scene for a romantic weekend at Hotel Ciputra World Surabaya managed by Swiss-Belhotel International.

Does Hotel Ciputra World Surabaya managed by Swiss-Belhotel International serve breakfast?

You bet, cooked-to-order breakfast is offered daily from 6:00 AM to 10:00 AM.

Is there a free airport shuttle available at Hotel Ciputra World Surabaya managed by Swiss-Belhotel International?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Hotel Ciputra World Surabaya managed by Swiss-Belhotel International?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at Hotel Ciputra World Surabaya managed by Swiss-Belhotel International?

Check-in begins at 2:00 PM. Check-out time is noon.

Are pets allowed at Hotel Ciputra World Surabaya managed by Swiss-Belhotel International?

No, pets and service animals are not allowed.

Hotel Ciputra World Surabaya managed by Swiss-Belhotel International Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 132 out of 252 reviews
Rating 8 - Good. 94 out of 252 reviews
Rating 6 - Okay. 15 out of 252 reviews
Rating 4 - Poor. 10 out of 252 reviews
Rating 2 - Terrible. 1 out of 252 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Chin Huat

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
friendly service all the way
Stayed 3 nights in Sep 2025

10/10 Excellent

Perseus

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a GORGEOUS hotel. The staff was incredibly attentive and friendly. The area was very safe. I will definitely stay here again.
Stayed 2 nights in Sep 2025

8/10 Good

Dino

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice affordable hotel with secret access

It was a nice hotel with nuce bfast the only issue is the access and reception on the 8th floor. Getting to the hotel is like going to underground secret building a bit strange the rest is fine
Stayed 2 nights in Jul 2025

4/10 Poor

mehmet engin

Business traveller
Liked: Cleanliness, room comfort
poor wifi
Stayed 1 night in Jun 2025

10/10 Excellent

Ozy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loacti o n near from mall,and everything's good
Stayed 2 nights in Feb 2025

10/10 Excellent

Him

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff
Stayed 7 nights in Jan 2025

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for 6 nights. Staff were very friendly and the location is very convenient being attached to the mall.
Stayed 6 nights in Aug 2024

8/10 Good

Bernard Fabio

Stayed 2 nights in Jun 2024

10/10 Excellent

Ruth

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing….10/10! Highly recommend.
Stayed 14 nights in May 2024

10/10 Excellent

CHAN FAI

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hospitality.
Stayed 2 nights in Mar 2024

10/10 Excellent

August

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Outstanding Hotel in Surabaya

Ciputra World is always the best place to stay in Surabaya. It's been my go to place for several years. Too bad the connected shopping mall is not doing too well.
Stayed 2 nights in Sep 2023

8/10 Good

Yoshiaki

Stayed 3 nights in Aug 2023

10/10 Excellent

Joni

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It is a great hotel and excellence service but wish the pool was heated.
Stayed 3 nights in Jun 2023

8/10 Good

Stephen Chia

Stayed 3 nights in Jun 2023

8/10 Good

adi

Liked: Property conditions & facilities
Stayed 7 nights in Jun 2023

8/10 Good

Leonard, Ketchikan

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Hot water was only warm. Starting to show its age
Stayed 3 nights in Feb 2023

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
enjoyed stay
Stayed 3 nights in Aug 2022

8/10 Good

Stephen Chia

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice comfort stay

Overall good. Only first 2 nights the drainage pipes gave off foul smell. Breakfast spread are fantastic.
Stayed 5 nights in May 2022

6/10 Okay

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Transit stay

The arrival and parking arrangements were both unclear and inconvenient. The room was good but the breakfast indifferent. I would stay again but the hotel may not be my first choice.
Stayed 1 night in May 2022

10/10 Excellent

Delfin

Stayed 1 night in Jan 2022

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Tidak rekomendasi u/ keluarga.

Ini kali kedua saya menginap di Ciputra World Surabaya. Pengalaman pertama tahun lalu memuaskan. Karena itu kami menginap lagi saat ini ketika melewati kota Surabaya. Anak saya usia 6 & 7thn. Baru kali ini menginap hotel, anak usia 7th dikenakan biaya u/ breakfast. Dimana tidak tertera diregulasi pada saat booking hotel melalui online. Staff tersebut juga sangat tidak sopan. Berarti hotel ini tidak cocok untuk family. Tepatnya saya tidak akan menginap lagi atau memberi rekomendasi kepada teman atau keluarga. Terima kasih
Stayed 1 night in Dec 2021

4/10 Poor

Yuki

Travelled with family
Disliked: Staff & service

Not so good

We booked for two room with two twins bed in grand deluxe room type. Have to wait for 15 minute even we check in at 17.30 which the room should be ready at 14.00. In 15 minute we only get the first room and have to wait another 20 minute for the second room. While other guest that come after us, received their room key faster than us. Room facilities was good, but do not surprise if find the water in bath up little bit yellow. Bed was comfort and they provide free fruit and cake for apologized compliment. Infinity pool and jacuzzi was great, pool cleaning staff was nice. Unfortunately, the restaurant for breakfast is not quite spacious, food range also standard. We disappointed to find out that vegetable in gado gado menu was smelly, and has rotten with sour taste. When we decide to inform it to them, there were no feedback. With their five star title and price, hotels should be more careful about this. Make sure check in for guest is smooth, facilities in good condition, and food in restaurant also need to be improved also give nice feed back if there are any information or complaints from guest.
Stayed 1 night in Oct 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sangat nyaman dan nagih
Stayed 1 night in Oct 2021

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quite excellent for room and staff. I was good stay on 1 night.
Stayed 1 night in Feb 2021

8/10 Good

Mulyadi

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2020