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ibis Surabaya City Center

3.5 star property
Hotel with a full-service spa, a short walk to Tunjungan Plaza

Photo gallery for ibis Surabaya City Center

Lobby sitting area
Bar (on property)
Front of property
Lobby sitting area
In-room safe, desk, laptop workspace, blackout curtains

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Spa
  • Room service
  • Laundry
  • Housekeeping
The current price is AU$37
includes taxes & fees
20 Apr - 21 Apr

Explore the area

Map
Jalan Basuki Rahmat 94 - 96, Surabaya, East Java, 60271
  • Tunjungan Plaza
    ‪8 min walk‬
  • Surabaya Plaza Shopping Mall
    ‪15 min walk‬
  • Grand City Surabaya
    ‪2 min drive‬
  • Surabaya (SUB-Juanda)
    ‪37 min drive‬

Room options

View all photos for Standard Room, 2 Single Beds

City view

Standard Room, 2 Single Beds

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
LED TV
Sofa bed
Blackout curtains
Hairdryer
Eco-friendly toiletries
  • City view
  • 17 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Standard Room, 1 Double Bed

In-room safe, desk, laptop workspace, blackout curtains

Standard Room, 1 Double Bed

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
LED TV
Sofa bed
Blackout curtains
Hairdryer
Eco-friendly toiletries
  • City view
  • 17 sq m
  • Sleeps 3
  • 1 Double Bed

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Exterior

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includes taxes & fees
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About the area

Surabaya

Ibis Surabaya City Center puts you in the heart of Surabaya, within just a 10-minute stroll of Tunjungan Plaza and Sharp Bamboo Monument. Highlights at this hotel include a full-service spa, a restaurant and free self-parking. .The restaurant, Taste Restaurant, serves international cuisine and is open for breakfast, lunch and dinner. The hotel's own lounge bar is a nice place to enjoy a drink. 1937 square feet (180 square metres) of event facilities include meeting rooms and conference space, and other business amenities include a business centre. Added amenities include free Wi-Fi in public areas, a free manager's reception and a coffee shop/cafe. Buffet breakfast is available daily between 6:00 AM and 10 AM. There's also the convenience of an airport shuttle. .Sights within a 15-minute walk of this Embong Kaliasin hotel include Joko Dolog Statue and Grahadi.

What's nearby

  • Tunjungan Plaza - 8 min walk - 0.7 km
  • Surabaya Plaza Shopping Mall - 15 min walk - 1.3 km
  • Grand City Surabaya - 2 min drive - 2.3 km
  • Surabaya Zoo - 5 min drive - 4.5 km
  • Galaxy Mall - 8 min drive - 6.8 km

Getting around

  • Margorejo Station - 6 min drive
  • Surabaya Pasar Turi Station - 9 min drive
  • Surabaya (SUB-Juanda) - 37 min drive

Restaurants

  • ‪Arumanis Restaurant - ‬4 min walk
  • ‪My Story - ‬3 min walk
  • ‪Soto Ayam Cak Soleh - ‬2 min walk
  • ‪Kizahashi Restaurant - ‬4 min walk
  • ‪Ria "Food Center Surabaya - ‬1 min walk

About this property

ibis Surabaya City Center

Hotel with a full-service spa, a short walk to Tunjungan Plaza
Ibis Surabaya City Center offers its guests a full-service spa. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. A free manager's reception is offered daily. WiFi is free in public spaces.

Business amenities include a business centre and meeting rooms. Event space at this hotel measures 1937 square feet (180 square metres) and includes conference space. Spa services, tour/ticket assistance, and a garden are also featured at the business-friendly ibis Surabaya City Center. An airport shuttle (available 24 hours) and an area shuttle are available for a fee. Free self parking is available.

This 3.5-star Surabaya hotel is smoke free.

  • 224 guestrooms or units
  • 8 levels
  • Conference rooms
  • 1937 sq ft of conference space
  • 180 sq. m of conference space
  • Manager's reception (free)
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Garden
  • Lift
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Dining venue
Ibis Surabaya City Center offers 224 air-conditioned accommodations with a safe and complimentary bottles of water. This accommodation offers separate sitting areas. 32-inch LED televisions come with premium cable channels. Bathrooms include a shower, slippers, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include coffee/tea makers and blackout curtains. An iron/ironing board, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

The on-site spa has couples treatment room(s).

Languages

English, Indonesian

Similar properties

Exterior

Holiday Inn Express Surabaya CenterPoint by IHG

  • Breakfast included
  • Parking included
  • Free WiFi
  • Restaurant
4.3 out of 5, Excellent, 141 reviews
The price is AU$62
includes taxes & fees
7 Apr - 8 Apr
Holiday Inn Express Surabaya CenterPoint by IHG

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10 AM for a fee: IDR 100,000 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Free daily manager's reception

Restaurants on site

  • Taste Restaurant

Things to do

  • Full-service spa

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 1,937 square feet of conference space
  • Business centre
  • Meeting rooms

Outdoors

  • Garden
  • Vegetable garden

Full-service spa

  • Couples treatment rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Assistive listening devices
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 32-inch LED TV with premium cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board on request
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Separate sitting area
  • Water-efficient showers
  • Window screens

Policies

Check-in

Check-in start time: 2 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately IDR 100000 per person
  • Airport shuttle fee: IDR 250000 per vehicle (one-way, maximum occupancy 3)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property uses a grey water recycling system
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, JCB International, Union Pay, debit cards and cash. This property uses a grey water recycling system. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Ibis Basuki Rahmat
Ibis Surabaya Basuki Rahmat
ibis Surabaya City Center Hotel
ibis Surabaya City Center
Ibis Surabaya City Center Hotel Java
ibis Surabaya City Center Hotel
ibis Surabaya City Center Surabaya
ibis Surabaya City Center Hotel Surabaya

Frequently asked questions

What is the cancellation policy at ibis Surabaya City Center?

Ibis Surabaya City Center offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at ibis Surabaya City Center?

As of 5 Apr 2025, prices found for a 1-night stay for 2 adults at ibis Surabaya City Center on 20 Apr 2025 start from AU$36.76, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at ibis Surabaya City Center?

Yep, ibis Surabaya City Center has a free self car park.

Are there any beaches close to ibis Surabaya City Center?

The closest beach to ibis Surabaya City Center is New Kenjeran Beach (7.1 km).

Is there a spa on site at ibis Surabaya City Center?

Yep, there is an onsite spa at ibis Surabaya City Center.

Does ibis Surabaya City Center serve breakfast?

You bet, buffet brekkie is offered daily between 6:00 AM and 10 AM.

Is there a free airport shuttle available at ibis Surabaya City Center?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at ibis Surabaya City Center?

Yep, they've got a lounge bar and an onsite restaurant that serves international cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at ibis Surabaya City Center?

Check-in begins at 2 PM. Check-out time is noon.

Are pets allowed at ibis Surabaya City Center?

No, pets are not allowed.

ibis Surabaya City Center Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 26 out of 80 reviews
Rating 8 - Good. 44 out of 80 reviews
Rating 6 - Okay. 8 out of 80 reviews
Rating 4 - Poor. 0 out of 80 reviews
Rating 2 - Terrible. 2 out of 80 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

9.0/10

Amenities

8.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Kingpetch, Samutprakarn

Stayed 2 nights in Oct 2024

10/10 Excellent

shing hong

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
交通方便，價格合理。惟衛生清潔需要進一步增強。
Stayed 5 nights in Oct 2024

10/10 Excellent

AMINUDDIN

Travelled with family
Stayed 1 night in Oct 2024

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2024

6/10 Okay

desi

Stayed 1 night in Apr 2024

10/10 Excellent

PATRICK, SAN FRANCISCO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property area is good. Walk 5 mins to one of the shopping mall.
Stayed 2 nights in Apr 2024

6/10 Okay

Chuan Guan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is well maintained, friendly staffs but most can't speak foreign language like English or Mandarin.
Stayed 2 nights in Apr 2024

10/10 Excellent

Katie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to malls and restaurants, Ibis is located in the city center so I was able to explore and walk around. The facilities are great and offers breakfast as well. Very clean and definitely worth the stay.
Stayed 2 nights in Mar 2024

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
SURABAYA FEBRUARY 2024
Nice hotel in a good location in the centre of Surabaya. Good price and breakfast was included. Staff were all very helpful and very friendly.
Stayed 2 nights in Feb 2024

8/10 Good

lydia mason

Liked: Staff & service, property conditions & facilities
Towels a bit old
Stayed 3 nights in Jan 2024

10/10 Excellent

Ngai Weng

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Clean and affordability
Stayed 4 nights in Dec 2023

6/10 Okay

Ahmad

Stayed 1 night in Sep 2023

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2023

10/10 Excellent

Nyoman

Stayed 2 nights in Jun 2023

10/10 Excellent

Angela

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place that was very central & close to Tunjungan Plaza
Stayed 4 nights in Nov 2022

2/10 Terrible

JAMES

Stayed 3 nights in Sep 2022

8/10 Good

WANG MENG

Business traveller
Liked: Staff & service
Stayed 2 nights in Sep 2022

8/10 Good

Verified traveller

Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location!
Nice and affordable place to stay for business trip. Location is outstanding, in Surabaya City Centre.
Stayed 1 night in Oct 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service staff were friendly, effective, and efficient.
Stayed 2 nights in May 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and very clean hotel. Good breakfast, their breakfast start from 3am to 10am.
Stayed 1 night in Sep 2018

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities
Ok Ok. .. not bad
Overall Good. Receptionist friendly
Stayed 1 night in Sep 2018

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
City, private and quiet
I enjoyed my stay, and liked the location.
Stayed 1 night in Aug 2018