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Palm Park Hotel Surabaya

3.5 star property
Hotel with a 24-hour front desk, near Cheng Hoo Mosque
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Palm Park Hotel Surabaya

Front of property
Suite
Point of interest
Property amenity
Smart Room

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Parking available
    Parking available
  • Breakfast available
    Breakfast available
  • Room service
    Room service
  • Laundry
    Laundry
  • 24/7 front desk
    24/7 front desk
  • Housekeeping
    Housekeeping

Explore the area

Map
No.45 Jl. Kapas Krampung, Surabaya, Jawa Timur, 60142
  • Grand City Surabaya
    2 min drive
  • Rumah Sakit Umum Daerah Dr. Soetomo
    4 min drive
  • Pasar Atum Mall
    4 min drive
  • Surabaya (SUB-Juanda)
    43 min drive

Room options

View all photos for Deluxe Triple Room

Deluxe Triple Room

Deluxe Triple Room

Highlights

Air conditioning
LED TV
Private bathroom
Free bottled water
Electric kettle
Cable channels
Desk
Wardrobe
  • 28 sq m
  • City view
  • Sleeps 3
  • 3 Single Beds

View all photos for Deluxe Twin Room

Desk, free WiFi

Deluxe Twin Room

Highlights

Air conditioning
LED TV
Private bathroom
Free bottled water
Electric kettle
Cable channels
Desk
Wardrobe
  • Sleeps 2
  • 1 Large Single Bed

View all photos for Smart Room

Smart Room

Smart Room

Highlights

Air conditioning
LED TV
Private bathroom
Free bottled water
Cable channels
Desk
Wardrobe
Daily housekeeping
  • 16 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Suite

Suite

Suite

Highlights

Air conditioning
LED TV
Private bathroom
Free bottled water
Electric kettle
Cable channels
Desk
Wardrobe
  • 48 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Double Room

Desk, free WiFi

Deluxe Double Room

Highlights

Air conditioning
LED TV
Private bathroom
Free bottled water
Electric kettle
Cable channels
Desk
Wardrobe
  • Sleeps 2
  • 1 King Bed

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About the area

Surabaya

At Palm Park Hotel Surabaya you'll be within a 30-minute stroll of Cheng Hoo Mosque and Grand City Surabaya. Highlights at this hotel include a restaurant and in-room free WiFi. .You can enjoy LED TVs with cable channels, and all 101 rooms feature free bottled water, phones and desks. Additionally, 24-hour room service, free toiletries and wardrobes or cupboards are available. .The restaurant, Kemiri, is open for breakfast. Other amenities include free Wi-Fi in public areas, a snack bar/deli and coffee/tea in a common area. Each morning buffet breakfast is served between 7:00 AM and 10:00 AM. There's also the convenience of self parking. .With a stay at this 3.5-property class Surabaya hotel, you'll be 3.2 km (2 mi) from Surabaya Plaza Shopping Mall and 3.5 km (2.2 mi) from Tunjungan Plaza.

What's nearby

  • Grand City Surabaya - 2 min drive - 2.5 km
  • Surabaya Plaza Shopping Mall - 3 min drive - 3.3 km
  • Tunjungan Plaza - 5 min drive - 4.2 km
  • Suramadu Bridge - 5 min drive - 6.0 km
  • Surabaya Zoo - 7 min drive - 7.8 km

Getting around

  • Margorejo Station - 8 min drive
  • Surabaya Gubeng Station - 10 min drive
  • Surabaya (SUB-Juanda) - 43 min drive

Restaurants

  • ‪Pangsit Mie Ayam Jakarta Bang Naris - ‬6 min walk
  • ‪Bubur Ayam Bang Ali - ‬10 min walk
  • ‪Bebek Sinjay - ‬4 min walk
  • ‪Ayam Goreng & Bakar CHI-CHI - ‬1 min walk
  • ‪Special Belut Surabaya, H. Poer - ‬8 min walk

About this property

Palm Park Hotel Surabaya

Hotel with a 24-hour front desk, near Cheng Hoo Mosque
There's a restaurant on site, as well as a snack bar/deli. WiFi is free in public spaces. There are 9 meeting rooms available. A vending machine, an arcade/games room, and coffee/tea in common area are also featured at Palm Park Hotel Surabaya. For a fee, parking is available.

Smoking is allowed in designated areas at this 3.5-star Surabaya hotel.

  • 101 guestrooms or units
  • Deli
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Games room or arcade
  • Lift
  • Smoking in designated areas
  • Dining venue
Palm Park Hotel Surabaya offers 101 air-conditioned accommodations with complimentary bottles of water and free toiletries. 40-inch LED televisions come with cable channels. Bathrooms include a shower.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

Languages

English, Indonesian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (IDR 6,000 per day)

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: IDR 50,000 for adults and IDR 50,000 for children
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Kemiri

Family friendly

  • Arcade/game room
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (daily)

Business services

  • 9 meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk

More

  • Ballroom
  • Banquet hall
  • Designated smoking areas

Room amenities

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 40-inch LED TV with cable channels

Food and drink

  • 24-hour room service
  • Free bottled water

More

  • Air conditioning
  • Desk
  • Phone

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 10:00 PM
Early check-in subject to availability
Early check-in fee: IDR 250000
Late check-in subject to availability
Late check-in fee: IDR 250000 for check-in between 1:00 PM and 5:00 PM
Minimum check-in age - 17

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: IDR 250000

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 2 PM please contact the property in advance using the information on the booking confirmation
At check-in, guests must provide either a negative COVID-19 test result or a record of full COVID-19 vaccination
Guests providing a negative COVID-19 test result must have been tested no more than 48 hours prior to check-in

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Palm Park Hotel Surabaya

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately IDR 50000 for adults and from IDR 50000 for children
  • Self-parking fee: IDR 6000 per day
  • Early check-in fee: IDR 250000 (subject to availability)
  • Late check-in fee: IDR 250000 for check-in between 1:00 PM and 5:00 PM
  • Late check-out fee: IDR 250000 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, debit cards and cash. At check-in, guests must provide either a negative COVID-19 test result, or a record of full COVID-19 vaccination. The negative COVID-19 test must have been administered no more than 48 hours prior to check-in.

We should mention

  • Pets and service animals are not allowed on site.

Property is also known as

Palm Park Surabaya
PALM PARK Hotel Surabaya Java
Palm Park Hotel Surabaya Hotel
Palm Park Hotel Surabaya Surabaya
Palm Park Hotel Surabaya Hotel Surabaya

Frequently asked questions

What is the cancellation policy at Palm Park Hotel Surabaya?

Palm Park Hotel Surabaya offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Palm Park Hotel Surabaya?

Yep, Palm Park Hotel Surabaya has a self car park for IDR 6000 per day.

Are there any beaches close to Palm Park Hotel Surabaya?

The closest beach to Palm Park Hotel Surabaya is New Kenjeran Beach (4.5 km).

Does Palm Park Hotel Surabaya serve breakfast?

You bet, buffet breakfast is served daily from 7:00 AM to 10:00 AM.

Is there a free airport shuttle available at Palm Park Hotel Surabaya?

No, Palm Park Hotel Surabaya does not offer an airport shuttle service.

Is there a bar or restaurant at Palm Park Hotel Surabaya?

Yep, you can grab a meal at Palm Park Hotel Surabaya's onsite restaurant.

What time are check-in & check-out at Palm Park Hotel Surabaya?

Check-in begins at 2:00 PM. Check-out time is noon.

Are pets allowed at Palm Park Hotel Surabaya?

No, pets and service animals are not allowed.

Palm Park Hotel Surabaya Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 3 out of 7 reviews" "
Rating 8 - Good. 3 out of 7 reviews" "
Rating 6 - Okay. 1 out of 7 reviews" "
Rating 4 - Poor. 0 out of 7 reviews" "
Rating 2 - Terrible. 0 out of 7 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

9.0/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

6/10 Okay

Risa

Travelled with group
Liked: Staff & service
The staff was great but quality of hotel was OK.
I chose this hotel because it was 10 min by car from Surabaya Gubeng station. All staff that I encountered at this hotel was very nice. However it was not a hotel that I would want to come back and stay. 1. Breakfast: I personally did not think it was delicious compare to other three star hotels. 2. I stayed two nights. It was hot in the morning and I thought that the AC wasn't working so I switched a room for the second day. However the AC in the second room wasn't working on the next morning as well so I think the quality of AC is the same for all room. 3. When other guests are passing by in the hallway, it was very noisy. 4. There is a local market under this hotel and when you are waiting for a car at outside, it was very stinky. 5. There were some bugs in bathroom. Again, the all staff at reception and breakfast was wonderful but the quality of hotel wasn't great to me.
Stayed 2 nights in Jun 2023

10/10 Excellent

Nur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019

8/10 Good

Nur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2019

10/10 Excellent

Seng Hwa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Home like stay
Almost everything beyond expectation, price, breakfast, services, facilities, room and view. So comfortable stay, just like home
Stayed 1 night in Feb 2019

8/10 Good

Setiyowati

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nyaman dan sarapan cukup enak . Rekomendasi banget .
Stayed 2 nights in Jul 2019

10/10 Excellent

Royal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kamar bersih,nyaman,harga murah + free breakfast,staff hotel ramah,sayangnya agak di pinggir surabaya lokasinya,dekat jembatan suramadu,tapi semuanya worth it lah untuk harga segitu udah super nyaman.
Stayed 2 nights in Apr 2019

8/10 Good

Carol, Taiwan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2018