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The Square

3.5 star property
Hotel connected to a shopping centre in Surabaya with a full-service spa
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for The Square

Outdoor pool
Terrace Garden | View from room
Property entrance
Billiards
Outdoor pool

Reviews

7.8 out of 10

Good

Popular amenities

  • Bar
    Bar
  • Pool
    Pool
  • Spa
    Spa
  • Gym
    Gym
  • Parking included
    Parking included
  • Breakfast available
    Breakfast available

Explore the area

Map
Siwalankerto Street 146-148, Surabaya, East Java, 60236
  • Petra Christian University
    3 min walk
  • City of Tomorrow
    4 min drive
  • Al Akbar Mosque
    6 min drive
  • Surabaya (SUB-Juanda)
    21 min drive

Room options

View all photos for Deluxe Twin Room

Premium bedding, pillow-top beds, in-room safe, desk

Deluxe Twin Room

Highlights

Balcony
HDTV
Premium bedding
Pillow-top bed
Private bathroom
Electric kettle
Free bottled water
Coffee/tea maker
  • Sleeps 2
  • 2 Single Beds

View all photos for Deluxe Double Room

Premium bedding, pillow-top beds, in-room safe, desk

Deluxe Double Room

Highlights

Balcony
HDTV
Premium bedding
Pillow-top bed
Private bathroom
Electric kettle
Free bottled water
Coffee/tea maker
  • Sleeps 2
  • 1 King Bed

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Kitchen
Free WiFi
Air conditioning
The price is AU$61
for 1 night
includes taxes & fees
5 Dec - 6 Dec
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About the area

Surabaya

At The Square, you'll be connected to a shopping centre and 0.3 km (0.2 mi) from Petra Christian University. Highlights at this hotel include a full-service spa, a restaurant and an outdoor swimming pool. .The hotel's own poolside bar is a nice place to enjoy a drink. Additionally, you'll find free Wi-Fi in public areas, a gym and a coffee shop/cafe. Each morning buffet breakfast is served between 6:00 AM and 10:00 AM. There's also free self parking, along with the convenience of an airport shuttle. .Within a 20-minute drive of this 3.5-property class Surabaya hotel, attractions include Tunjungan Plaza and Pakuwon Mall.

What's nearby

  • Petra Christian University - 3 min walk - 0.3 km
  • City of Tomorrow - 4 min drive - 2.9 km
  • Royal Plaza Surabaya - 6 min drive - 4.8 km
  • Surabaya Zoo - 7 min drive - 6.1 km
  • Tunjungan Plaza - 11 min drive - 10.0 km

Getting around

  • Kertomenanggal Station - 17 min walk
  • Surabaya Gubeng Station - 26 min drive
  • Surabaya (SUB-Juanda) - 21 min drive

Restaurants

  • ‪Lounge n Cafe UK Petra - ‬2 min walk
  • ‪Hilda Catering Service & Bakery - ‬1 min walk
  • ‪Warung Merah - ‬3 min walk
  • ‪Bebek Bagong - ‬2 min walk
  • ‪Kantin Padang Pasir - ‬5 min walk

About this property

The Square

Hotel connected to a shopping centre in Surabaya with a full-service spa
The Square offers its guests a full-service spa, an outdoor pool, and a fitness centre. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the pool bar. WiFi is free in public spaces.

There are 7 meeting rooms available. A terrace, multilingual staff, and gift shops/newsstands are also featured at the business-friendly The Square. An airport shuttle (available 24 hours) is available for a fee. Free self parking is available.

Smoking is allowed in designated areas at this 3.5-star Surabaya hotel.

  • 1 building
  • 120 guestrooms or units
  • 17 levels
  • Built in 2010
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Pool or billiards table
  • Corner/local shop
  • Terrace
  • Garden
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • On-site shopping
  • Lift
  • Smoking in designated areas
  • Coffee shop
  • Bar by the pool
  • Dining venue
The Square offers 120 accommodations with laptop-compatible safes and free newspapers. Rooms open to balconies. Pillowtop beds feature premium bedding. 28-inch LCD televisions come with premium cable channels. Bathrooms include a shower and slippers.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hairdryers.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages.

Languages

English, Indonesian

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free self parking on site

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:00 AM for a fee: IDR 70,000 for adults and IDR 50,000 for children
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant

Family friendly

  • Grocery/convenience store
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service

Business services

  • 7 meeting rooms

Outdoors

  • Garden
  • Terrace

Full-service spa

  • Massage

Accessibility

  • Lift

More

  • 1 building
  • 17 floors
  • Banquet hall
  • Built in 2010
  • Designated smoking areas

Room amenities

Bedroom

  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Hair dryer (on request)
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 28-inch LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service
  • Paper towels

More

  • Desk
  • Free daily newspapers
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 2 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in fee: IDR 180000
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: IDR 180000

Special check-in instructions

Front desk staff will greet guests on arrival
At check-in, guests must provide a negative Antigen COVID-19 test result
Negative COVID-19 test result requirement applies to all guests aged 12 and over, and test must have been administered no more than 24 hours prior to check-in

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at The Square

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: IDR 295000 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately IDR 70000 for adults and from IDR 50000 for children
  • Airport shuttle fee: IDR 150000 per vehicle
  • Early check-in fee: IDR 180000 (subject to availability)
  • Late check-out fee: IDR 180000 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, debit cards and cash.
    At check-in, guests must provide a negative Antigen COVID-19 test result. The negative COVID-19 test result requirement applies to all guests aged 12 and over, and the test must have been administered no more than 24 hours prior to check-in.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Square Apartment Arcade
Square Apartment Arcade Hotel
Square Apartment Arcade Hotel Surabaya
Square Apartment Arcade Surabaya
Square Surabaya Hotel
Square Surabaya
The Square Hotel
The Square Surabaya
The Square Hotel Surabaya
The Square Surabaya Hotel Powered by Archipelago

Frequently asked questions

Is parking available at The Square?

Yep, The Square has a free self car park.

Are there any beaches close to The Square?

The closest beach to The Square is New Kenjeran Beach (13.3 km).

Is there a spa on site at The Square?

Yep, there is an onsite spa at The Square. You'll enjoy services like massages.

Does The Square have a pool?

The Square has an outdoor pool. Grab your bathers and lounge poolside while enjoying with a coldie from the bar.

Does The Square serve breakfast?

Yeah, buffet breakfast is offered daily from 6:00 AM to 10:00 AM.

Is there a free airport shuttle available at The Square?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at The Square?

Yep, they've got a poolside bar and an onsite restaurant.

What time are check-in & check-out at The Square?

Check-in begins at 2 PM. Check-out time is noon.

Are pets allowed at The Square?

No, pets and service animals are not allowed.

The Square Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 14 out of 72 reviews" "
Rating 8 - Good. 36 out of 72 reviews" "
Rating 6 - Okay. 16 out of 72 reviews" "
Rating 4 - Poor. 6 out of 72 reviews" "
Rating 2 - Terrible. 0 out of 72 reviews" "

8.0/10

Cleanliness

7.6/10

Staff & service

7.0/10

Amenities

7.8/10

Property conditions & facilities

Reviews

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
In university are, rooms are occupied by the student and they come and go throughout the day so the elevator is always busy. Lobby is not on ground level and the elevator to the ground level is separated to the one goes to your room. The cleaning staff is very polite and friendly
Stayed 14 nights in Oct 2019

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are very helpful.
Stayed 3 nights in Dec 2019

8/10 Good

Nuriye

Liked: Cleanliness, staff & service
Good calue and clean secure hotel
I had one night here . Feels very safe and very good value . There was a starbucks below which was convenient
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ok stay
It was ok
Stayed 1 night in Apr 2019

4/10 Poor

Verified traveller

Stayed 15 nights in Jan 2019

10/10 Excellent

lesaleh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018

10/10 Excellent

lesaleh

Nice hotel friendly stuff very convenient to all
The hotel great ND the stuff too very convenient to every thing.the price is excellent
Stayed 1 night in Aug 2018

8/10 Good

Verified traveller

Liked: Room comfort
Nice hotel near the airport
Booked this hotel because we wanted somewhere inexpensive near to the airport. This place is a little out of the way, but if you're taking a cab/grab it shouldn't be a big deal. It's also on top of a mall so that's pretty handy. The room's clean enough, and large! The bathroom is a little small, and the shower doesn't have a door so the water kinda gets everywhere. Wifi is inconsistent.
Stayed 1 night in Apr 2018

4/10 Poor

Mark

Disliked: Staff & service, room comfort
Stayed 1 night in Nov 2017

8/10 Good

SITI

Liked: Cleanliness, staff & service, property conditions & facilities
It was great for stay in this hotel but only there is no hair dryer and the water shower is too small
Stayed 2 nights in Jul 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
About 30 minit by taxi to Juanda International Airport but the hotel quite far from city centre, mall and shopping complex

8/10 Good

Visiting, Singapore

Liked: Room comfort
Disliked: Cleanliness
economical hotel
To start the review, I must evaluate in relation to the price I paid. For the price, I must say, the cleanliness of the hotel still can be improved, esp. the bathroom. Cleaning service should watch the toilet tissue and replenish enough tissue. I was left without tissue on one night. Breakfast was ok. Surrounding: a lot of street food. Overall, it was an OK stay because the hotel is quite economical.

6/10 Okay

Verified traveller

Liked: Cleanliness

4/10 Poor

Sanghee

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lot of ants
Old facilities, lot of ants inside the room, bad breakfast. But the cost is cheap and staffs were friendly enough.

10/10 Excellent

limbangjaya, indonesia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel at best price
Always perfekt

8/10 Good

Tan, Surabaya, Indonesia

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel closed to airport
Near airport, Easily to find food nearby. Room cleanest very good. Price reasonable. The view of the ground floor very nice with fast foods stall and coffee bar

10/10 Excellent

limbangjaya, indonesia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice stay near university
i stay this hotel after landed at late evening

6/10 Okay

Peter, New Zealand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Handily sited accommodation
Hotel is sited pretty handily to the airport and the intercity bus terminus. Not a great selection of dining options and sights in the immediate vicinity. Room quality was OK although would have liked access to the little balcony which seemed to be reserved for the air conditioning unit. But ultimately, it was the extremely helpful front desk staff which sold us on this place. (poor floundering foreigners :) )

6/10 Okay

Verified traveller

10/10 Excellent

fanny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Edy

Liked: Cleanliness, property conditions & facilities, room comfort

4/10 Poor

Nazia, Toronto

Not a pleasant experience
Felt like a student dorm than a hotel, most rooms are occupied by students, most staff don't speak any English, no help for tourists. Small bag of laundry cost about $22, staff give you different price codes for transportation service. Very far from the main city centre, costs a lot for transportation service to get to the city.

8/10 Good

wiyono

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness
It's not too bad really.
The location, while not situated right smack in the city centre, is charming in its own way. I find joy in food from push cart sellers in the middle of the night, but each to his own stomach. It's also a blessing to have a Starbucks situated just downstairs.