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Kempinski Hotel Suzhou

5.0 star property
Luxury Suzhou hotel in Suzhou Industrial Park with 3 restaurants
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Kempinski Hotel Suzhou

Miscellaneous
Indoor pool
Exterior
Twin Room, Lake View (Premier Deluxe Lake View Room)
Daily buffet breakfast (CNY 178 per person)

Reviews

8.0 out of 10

Very good

Popular amenities

  • Pool
  • Hot tub
  • Bar
  • Spa
  • Housekeeping
  • Air conditioning
The price is AU$189
includes taxes & fees
1 Dec - 2 Dec

Explore the area

Map
1 Guobin Rd, Suzhou Industrial Park, Suzhou, Jiangsu, 215021
  • Dushu Lake
    1 min walk
  • Jinji Lake
    3 min drive
  • Suzhou Center
    7 min drive
  • Wuxi (WUX-Shuofang)
    53 min drive

Room options

View all photos for Room, Golf View (Premier Deluxe Golf King)

Room, Golf View (Premier Deluxe Golf King) | View from room

Room, Golf View (Premier Deluxe Golf King)

Highlights

Soundproofed
Individually furnished
Air conditioning
Minibar (some free items)
HDTV
Washer/dryer
Down duvet
Blackout curtains
  • 48 sq m
  • Golf view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, Golf View (Executive Golf Deluxe King)

Down duvets, free minibar items, in-room safe, individually furnished

Room, Golf View (Executive Golf Deluxe King)

Highlights

Soundproofed
Individually furnished
Air conditioning
Minibar (some free items)
HDTV
Washer/dryer
Down duvet
Blackout curtains
  • 48 sq m
  • Golf view
  • Sleeps 3
  • 1 King Bed

View all photos for Twin Room, Lake View (Premier Deluxe Lake View Room)

Down duvets, free minibar items, in-room safe, individually furnished

Twin Room, Lake View (Premier Deluxe Lake View Room)

Highlights

Soundproofed
Individually furnished
Air conditioning
Minibar (some free items)
HDTV
Washer/dryer
Down duvet
Blackout curtains
  • 48 sq m
  • Lake view
  • Sleeps 3
  • 2 Single Beds

View all photos for Room, Lake View (Premier Deluxe Lake View King)

Room, Lake View (Premier Deluxe Lake View King)

Room, Lake View (Premier Deluxe Lake View King)

Highlights

Soundproofed
Individually furnished
Air conditioning
Minibar (some free items)
HDTV
Washer/dryer
Down duvet
Blackout curtains
  • 48 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Twin Room, Golf View (Premier Deluxe Golf Room)

Down duvets, free minibar items, in-room safe, individually furnished

Twin Room, Golf View (Premier Deluxe Golf Room)

Highlights

Soundproofed
Individually furnished
Air conditioning
Minibar (some free items)
HDTV
Washer/dryer
Down duvet
Blackout curtains
  • 48 sq m
  • Golf view
  • Sleeps 3
  • 2 Single Beds

View all photos for Room, Lake View (Deluxe Lake View King)

Down duvets, free minibar items, in-room safe, individually furnished

Room, Lake View (Deluxe Lake View King)

Highlights

Soundproofed
Individually furnished
Air conditioning
Minibar (some free items)
HDTV
Washer/dryer
Down duvet
Blackout curtains
  • 48 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Twin Room, Lake View (Deluxe Lake View Room)

Separate bathtub and shower, deep-soaking bathtub, rainfall showerhead

Twin Room, Lake View (Deluxe Lake View Room)

Highlights

Soundproofed
Individually furnished
Air conditioning
Minibar (some free items)
HDTV
Washer/dryer
Down duvet
Blackout curtains
  • 48 sq m
  • Lake view
  • Sleeps 3
  • 2 Single Beds

View all photos for Room, Golf View (Deluxe Golf View King)

Down duvets, free minibar items, in-room safe, individually furnished

Room, Golf View (Deluxe Golf View King)

Highlights

Soundproofed
Individually furnished
Air conditioning
Minibar (some free items)
HDTV
Washer/dryer
Down duvet
Blackout curtains
  • 48 sq m
  • Golf view
  • Sleeps 3
  • 1 King Bed

View all photos for Twin Room, Golf View (Deluxe Golf View Room)

Room amenity

Twin Room, Golf View (Deluxe Golf View Room)

Highlights

Soundproofed
Individually furnished
Air conditioning
Minibar (some free items)
HDTV
Washer/dryer
Down duvet
Blackout curtains
  • 48 sq m
  • Golf view
  • Sleeps 3
  • 2 Single Beds

View all photos for Twin Room, Lake View (Executive Lake View Deluxe Room)

Down duvets, free minibar items, in-room safe, individually furnished

Twin Room, Lake View (Executive Lake View Deluxe Room)

Highlights

Soundproofed
Individually furnished
Air conditioning
Minibar (some free items)
HDTV
Washer/dryer
Down duvet
Blackout curtains
  • 48 sq m
  • Lake view
  • Sleeps 3
  • 2 Single Beds

View all photos for Suite, Lake View (Executive Suite)

Suite, Lake View (Executive Suite)

Suite, Lake View (Executive Suite)

Highlights

Soundproofed
Individually furnished
Air conditioning
Minibar (some free items)
HDTV
Washer/dryer
Down duvet
Blackout curtains
  • 123 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, Lake View (Panorama Suite)

Suite, Lake View (Panorama Suite)

Suite, Lake View (Panorama Suite)

Highlights

Soundproofed
Individually furnished
Air conditioning
Minibar (some free items)
HDTV
Washer/dryer
Down duvet
Blackout curtains
  • 95 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Twin Room, Golf View (Executive Golf Deluxe Room)

Down duvets, free minibar items, in-room safe, individually furnished

Twin Room, Golf View (Executive Golf Deluxe Room)

Highlights

Soundproofed
Individually furnished
Air conditioning
Minibar (some free items)
HDTV
Washer/dryer
Down duvet
Blackout curtains
  • 48 sq m
  • Golf view
  • Sleeps 3
  • 2 Single Beds

View all photos for Suite, Lake View (Diplomatic Suite)

Suite, Lake View (Diplomatic Suite) | Bathroom

Suite, Lake View (Diplomatic Suite)

Highlights

Soundproofed
Individually furnished
Air conditioning
Minibar (some free items)
HDTV
Washer/dryer
Down duvet
Blackout curtains
  • 155 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, Lake View (Executive Lake View Deluxe King)

Down duvets, free minibar items, in-room safe, individually furnished

Room, Lake View (Executive Lake View Deluxe King)

Highlights

Soundproofed
Individually furnished
Air conditioning
Minibar (some free items)
HDTV
Washer/dryer
Down duvet
Blackout curtains
  • 48 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed

Similar properties

Exterior

Suzhou Marriott Hotel

Pool
Hot tub
Spa
Parking included
4.6 out of 5, Wonderful, (188)
The price is AU$141
for 1 night
includes taxes & fees
9 Dec - 10 Dec
Suzhou Marriott Hotel

About the area

Suzhou

A luxury stay in Suzhou awaits you at Kempinski Hotel Suzhou. You'll be steps from Dushu Lake and 3 km (1.8 mi) from Jinji Lake. Highlights at this family-friendly hotel include 3 restaurants, 10 hot tubs and a full-service spa. .A relaxing day at Yang Spa can include massages, body wraps and body scrubs along with aromatherapy and hydrotherapy. Wang Hu Ge is open for lunch and dinner. At the hotel's own lounge bar or poolside bar, you can enjoy a drink. Enjoy the indoor swimming pool, marina, gym and sauna. 31646 square feet (2940 square metres) of event facilities include a meeting room and a conference centre, and other business amenities include a 24-hour business centre and limo/town car service. Plus you'll find free Wi-Fi in public areas, a children's swimming pool and a snack bar/deli. Each morning buffet breakfast is served between 6:30 AM and 10:00 AM. There's also the convenience of an area shuttle. .Sights within a 10-minute drive of this 5-property class Suzhou Industrial Park hotel include Suzhou Ferris Wheel and Suzhou Center.

What's nearby

  • Jinji Lake - 3 min drive - 3.0 km
  • Gate to the East - 7 min drive - 7.0 km
  • Suzhou International Expo Center - 8 min drive - 7.8 km
  • Yuanrong Times Square - 8 min drive - 7.9 km
  • Suzhou Museum - 11 min drive - 11.6 km

Getting around

  • South Ligongdi Station - 3 min drive
  • Suzhou Railway Station - 25 min drive
  • Pudong International Airport (PVG) - 116 min drive

Restaurants

  • ‪青鹤谷 - ‬3 min drive
  • ‪布鲁塞尔啤酒体验馆 - ‬2 min drive
  • ‪哈利的酒吧 - ‬2 min drive
  • ‪凯宾斯基怡时咖啡厅 - ‬1 min walk
  • ‪俏江南 - ‬4 min drive

About this property

Kempinski Hotel Suzhou

Luxury Suzhou hotel in Suzhou Industrial Park with 3 restaurants
Kempinski Hotel Suzhou offers its guests a full-service spa, a marina, and 10 hot tubs. There are 3 restaurants on site, as well as a nearby snack bar/deli and a nearby corner/local shop. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi and wired Internet.

A 24-hour business centre, a meeting room, and limo/town car service are available. Event space at this hotel measures 31646 square feet (2940 square metres) and includes a conference centre. An indoor pool, a children's pool, and a health club are also featured at the luxury Kempinski Hotel Suzhou.

Smoking is allowed in designated areas at this 5-star Suzhou hotel.

  • 1 building
  • 458 guestrooms or units
  • 23 levels
  • 3 dining venues
  • 31646 sq ft of conference space
  • 2940 sq. m of conference space
  • Built in 2008
  • Deli
  • Business centre (24 hours)
  • Conference centre
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Corner/local shop
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Beauty salon
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • Bar by the pool
  • Swim-up bar
Kempinski Hotel Suzhou offers 458 air-conditioned accommodations, which are accessible via exterior corridors, and features washers/dryers and minibars (stocked with some free items). Each accommodation is individually furnished. Beds feature down duvets. 40-inch LCD televisions come with satellite channels and video game consoles. Bathrooms include a separate bath and shower with a deep soaking bath and a rainfall showerhead. Bathrooms are also outfitted with dressing gowns, slippers and bidets.

This Suzhou hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include laptop-compatible safes and complimentary bottles of water. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Yang Spa has massage/treatment rooms. Services include facials, body wraps, body scrubs and body treatments. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. Children under 18 years old are not allowed in the spa without adult supervision.

Awards and affiliations

Eco-certified property
This property participates in EarthCheck – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

Chinese (Mandarin), English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Area shuttle up to 15 km
  • Limo/town car service

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: CNY 178 for adults and CNY 90 for children
  • 3 restaurants
  • A bar/lounge
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Paulaner Restaurant
  • Seasons Cafe
  • Wang Hu Ge

Family friendly

  • Arcade/game room
  • Children's pool
  • Grocery/convenience store
  • In-room babysitting
  • In-room washer/dryer
  • Indoor pool
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business centre
  • Conference centre (31,646 square foot of space)
  • Meeting room

Outdoors

  • Barbecue grill
  • Garden
  • Marina
  • On the bay
  • Picnic area

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Facials
  • Hydrotherapy
  • Massage
  • Spa treatment rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift

More

  • 1 building
  • 23 floors
  • Banquet hall
  • Built in 2008
  • Designated smoking areas
  • Eco-friendly cleaning products used

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Bidet
  • Deep soaking bathtub
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 40-inch LCD TV with satellite channels
  • Video game console

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free minibar (limited items)

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Free daily newspapers
  • Individual furnishings
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Soundproofed rooms
  • Washer/dryer

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight
Late check-in subject to availability
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Kempinski Hotel Suzhou

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 6 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for CNY 350.0 per night.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: CNY 500 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately CNY 178 for adults and from CNY 90 for children
  • Rollaway bed fee: CNY 350.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses a grey water recycling system and eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International and Union Pay. Cash is not accepted. This property uses a grey water recycling system and eco-friendly cleaning products. Noise-free guestrooms cannot be guaranteed.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Children aged 6 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

National rating

For the benefit of our customers, we have provided a rating based on our ratings system.

Property is also known as

Hotel Kempinski Suzhou
Kempinski Hotel Suzhou
Kempinski Suzhou
Kempinski Suzhou Hotel
Suzhou Kempinski
Suzhou Kempinski Hotel
Kempinski Hotel Suzhou Hotel
Kempinski Hotel Suzhou Suzhou
Kempinski Hotel Suzhou Hotel Suzhou

Frequently asked questions

What is the cancellation policy at Kempinski Hotel Suzhou?

Kempinski Hotel Suzhou offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Kempinski Hotel Suzhou?

As of 25 Nov 2024, prices found for a 1-night stay for 2 adults at Kempinski Hotel Suzhou on 1 Dec 2024 start from AU$188.90, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is there a spa on site at Kempinski Hotel Suzhou?

Yep, Yang Spa is available for guests. You'll enjoy heaps of services like body wraps, body scrubs and facials.

Does Kempinski Hotel Suzhou have a pool?

Kempinski Hotel Suzhou has an indoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying with a coldie from the bar.

What luxury perks are available at Kempinski Hotel Suzhou?

Kempinski Hotel Suzhou features 10 hot tubs, a health club and an indoor pool. All guestrooms come with deep soaking tubs and 24-hour room service.

What makes Kempinski Hotel Suzhou a romantic place to stay?

Al fresco dining and a lounge bar, as well as deep-soaking baths in the guestrooms, all help set the scene for a romantic weekend at Kempinski Hotel Suzhou.

Is Kempinski Hotel Suzhou family-friendly?

You bet! With amenities such as a children's pool and a playground, as well as childcare services in the guestrooms, it's no surprise that Kempinski Hotel Suzhou is a hit with families.

Are there hot tubs in the rooms at Kempinski Hotel Suzhou?

No, but there are deep-soaking baths in the guestrooms.

Does Kempinski Hotel Suzhou serve breakfast?

You bet, buffet breakfast is offered daily from 6:30 AM to 10:00 AM.

Is there a free airport shuttle available at Kempinski Hotel Suzhou?

No, Kempinski Hotel Suzhou does not offer an airport shuttle service.

Is there a bar or restaurant at Kempinski Hotel Suzhou?

Yep, they've got a lounge bar and 3 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Kempinski Hotel Suzhou?

Check-in begins at 2:00 PM. Check-out time is noon.

Are pets allowed at Kempinski Hotel Suzhou?

No, pets and service animals are not allowed.

Kempinski Hotel Suzhou Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 17 out of 45 reviews" "
Rating 8 - Good. 13 out of 45 reviews" "
Rating 6 - Okay. 11 out of 45 reviews" "
Rating 4 - Poor. 4 out of 45 reviews" "
Rating 2 - Terrible. 0 out of 45 reviews" "

8.2/10

Cleanliness

7.6/10

Staff & service

8.2/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

JORGE

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb fitness club and quiet rooms
Great for weekend retreat or business. Rooms are quiet with solid wood doors. In new properties I usually have a hard time hearing all kind of noises. Superb German / Munich restaurant on site. Superb fitness club.
Stayed 2 nights in Sep 2020

8/10 Good

Verified traveller

Stayed 1 night in Oct 2019

10/10 Excellent

JEFFREY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
EXCELLENT
GREAT PEOPLE, AWESOME ROOM, FAIR PRICE
Stayed 2 nights in Feb 2019

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay.
This hotel is very nice, this is my 4th time staying there. The lake view is very beautiful and the rooms are clean. Breakfast is good. The past 2 times I have stayed there there has been a conference but this time it was not crowded. Last time Resturant were busy.
Stayed 2 nights in Nov 2017

4/10 Poor

Verified traveller

Liked: Room comfort
Disliked: Staff & service
nice hotel in the middle of nowhere
the problem with this hotel is that it is an hour walk from the first shop/convenience store/life and they have poor access to cabs...
Stayed 7 nights in Oct 2017

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
BUSINESS BREAK AWAY TRIP & CONFERENCE
Comfortable but far in distance from any amenities.

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Not for business
Not recommended if you have business to attend to in Suzhou, it is located way off the city centre or the CBD. And as a lake and golf course hotel it does not impress.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kenpinski are great
The hotel was great, very clean, very nice, and the staff was very helpful and polite. I highly recommend this hotel.

4/10 Poor

JIAXING, Shanghai

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not as good as I expected.
Not as good as I expected. Room was old, air-condition not work well,you should take under 6.5 degree.House keeper took our room card...I won't come again.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Nice but not 5 star
The hotel is well kept. In its own grounds, which is nice if you want to get away from everything. But if you want easy access to the city, your only real option is taxi. I found the hotel staff a little abrupt and unhelpful, though I think that may result more from an English language nervousness than anything else.

8/10 Good

David, New Jersey, US

Liked: Property conditions & facilities, room comfort
Kempinski Suzhou
There are minimum service you can get to American standard. I smell smoke when entered in non-smoking room, and found cigarette ashes on the holder by toilet. I have used this hotel for so many times, and getting tired of its poor service even I used the club service all the time. I am going to try another hotel in the area next time in upcoming October trip.

6/10 Okay

sanja

Liked: Room comfort
Disliked: Staff & service
business trip
hotel position is great, on the lake surrounded with loots of trees and during the day and evening there is a wind all the time so it is not hot during summer it is great hotel for vacation but less for business because it is not close to city business center

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Nice huge hotel with modern comforts. The staff upgraded me to a suite which was huge! The staff was courteous and helpful in English. However, the hairdryer barely worked, aircon worked but never able to get the room right, either too cold or stuffy. The hotel is surrounded by a golf course and lake, its a 20 minute walk just to get to the gate of this property. Overall, good stay.

10/10 Excellent

John, New York

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great business hotel
Very clean and well-appointed hotel located near a beautiful lake. The food and bar options aren't terribly exciting, though.

10/10 Excellent

Denmarkian, California

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient location for my business needs.
I have stayed at this Kempinski location several times and never found the experience any less than fully satisfying - a true five star experience.

4/10 Poor

Matt, Suzhou, Jiangsu, China

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Luxurious hotel, let down by service
Room service was slow and the food delivered was not hot. It was very difficult to get some of the staff to understand our simple requests. I understand very well that we are in China, but Kempinski is an international hotel chain catering for international guests. Restaurant food was not so good, Potatoes under cooked, lack of vegetables. Pool and jacuzzi area was very good, although there was no dedicated pool for young children. Room was good, clean and comfortable. Hotel setting is fantastic.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
wrong room type
we ordered non smoking, lakeview, king size bed, we got a smoking, non-lakeview 2 double bed room. funny is they said the room is non-smoking but there are ashtray and matches in the room Overall, room is a little dated, if we cannot get the room type we paid for from Hotels.com, we should be upgraded instead of downgraded

8/10 Good

Chun Ying Julia

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2024

6/10 Okay

YI QU

Stayed 1 night in Apr 2020

6/10 Okay

Verified traveller

Stayed 3 nights in Mar 2019

8/10 Good

SHU-CHUAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2018

8/10 Good

Cheng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
3点办理入住，排着长队，然后被告知房间没有整理好，等了30多分钟才拿到房卡。退房也需要排长队。

6/10 Okay

CHEN, Shanghai

Liked: Cleanliness, property conditions & facilities, room comfort
号称出名的亲子酒店，可是亲子项目真很一般，室内的儿童乐园也不大，室外的儿童游玩项目也不多。酒店的其他方面还不错，就是位置比较偏，外出购物吃饭等不方便。

8/10 Good

hua

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort