Ratings based on 961 Verified Reviews
Real reviews from guests who’ve stayed
3.9 Room cleanliness
4.2 Service & staff
3.9 Room comfort
3.5 Hotel condition
Wotif-Verified Reviews
Real reviews from guests who’ve stayed
by A verified traveller
Posted 2 Jan. 2025
Walls are thin, staff are pleasant until you need something
Great stay for over 18 years old, teenagers treated like toddlers with restrictions on amenities.
Watch for extra charges
Comment from Hotel Management
4 Jan. 2025 by Sophie, Hotel Management
Dear Luke,Thank you for your review and for your continued loyalty over the years. We are glad to hear that you had a great stay overall.I apologize for any inconvenience you experienced regarding the noise levels and the restrictions you felt for teenagers. We aim to provide a comfortable and enjoyable experience for all guests, and I will certainly share your feedback with our team for further consideration. Regarding the extra charges, we strive to be transparent, and I regret that this aspect of your stay was not clear. We will review our communications to ensure our guests are fully informed.We appreciate you bringing these matters to our attention, and we hope to welcome you back soon for another positive experience.Warm regards,Sophie FontanaGuest Experience ManagerNovotel Sydney Brighton Beach
by A verified traveller
Posted 21 Dec. 2024
The stay would of been great i could only just afford one night to do something special with my boys but i made a mistake and booked last night and i wanls meant to go tonight i rang reception about us being there and she said that i. Booked for last night my boys were so disappointed now i can afford to pay again so yeah the only special night i get with them and i got it wrong
Comment from Hotel Management
26 Dec. 2024 by Sophie, Hotel Management
Dear Kip,Thank you for sharing your experience with us. We’re truly sorry to hear about the mix-up with your booking and understand how disappointing this situation must have been for you and your boys. We sincerely apologize for any inconvenience caused and appreciate you bringing this to our attention. Please know that we will do our best to assist in any way possible to make things right, and we hope to have the opportunity to welcome you and your family for a special stay in the future. Thank you for your understanding, and we truly value your feedback.Kind RegardsSophie FontanaGuest Experience ManagerNovotel Sydney Brighton Beach
by A verified traveller
Posted 7 Dec. 2024
Comment from Hotel Management
9 Dec. 2024 by Sophie, Hotel Management
Dear Kosta,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Best Regards,Sophie FontanaGuest Experience ManagerNovotel Sydney Brighton Beach
by A verified traveller from Canberra
Posted 11 Nov. 2024
Comment from Hotel Management
12 Nov. 2024 by Sophie, Hotel Management
Dear Ben,Thank you for taking the time to share your feedback. If there is any aspect of your stay that you wish to discuss, please feel free to contact me. We hope to welcome you back to our hotel very soon!Sincerely,Best Regards,Sophie FontanaGuest Experience ManagerNovotel Sydney Brighton Beach
by A verified traveller
Posted 1 Nov. 2024
Thank you so much! Very comfy and we love the balcony that had ocean views!
Comment from Hotel Management
4 Nov. 2024 by Sophie , Hotel Management
Dear Jodie,Thank you for taking the time to tell us about your recent experience at Novotel Sydney Brighton Beach.We are glad to hear you enjoyed the atmosphere of the hotel and, especially our comfortable rooms that overlook the beautiful Botany Bay views.Thank you for choosing the stay with us at Novotel Sydney Brighton Beach and we look forward to welcoming you back in the near future.Kind regards,Sophie FontanaGuest Experience ManagerNovotel Sydney Brighton Beach
by A verified traveller
Posted 28 Oct. 2024
Bed was very comfortable
Comment from Hotel Management
30 Oct. 2024 by Sophie , Hotel Management
Dear Gerda,Thank you for the great review of the Novotel Sydney Brighton Beach! We are so very glad that you enjoyed your stay and loved our comfortable bedding.I look forward to welcoming you in the near future for another magnificent stay. Sincerely,Best Regards,Sophie FontanaGuest Experience ManagerNovotel Sydney Brighton Beach
by A verified traveller
Posted 18 Oct. 2024
Comment from Hotel Management
22 Oct. 2024 by Sophie , Hotel Management
Dear Tony,Thank you for the great review of our hotel! We are delighted that you enjoyed your stay.We look forward to welcoming you back soon.Sincerely,Best Regards,Sophie FontanaGuest Experience ManagerNovotel Sydney Brighton Beach
by A verified traveller
Posted 16 Oct. 2024
Since being refurbished rooms are better but Air Con a real problem as you cannot adjust fan speed and it is really noisy
Comment from Hotel Management
17 Oct. 2024 by Sophie , Hotel Management
Dear Peter,Thank you for choosing to stay with us at Novotel Sydney Brighton Beach and for taking the time to give us your valuable and constructive feedback.I am very pleased to hear you enjoyed your stay in particular our newly refurbished rooms.I am truly sorry to hear about your experience with the Air con. However, we are thankful that you had shared this information with us so that we are able to enhance your next experience with us. Your feedback has been shared with the engineering manager to ensure quality & comfort not to be sacrificed at any point of time as we take great pride in our hotel.We further thank you for your feedback, and we will be sharing this information with Management also, to provide a more seamless experience.I look forward to your early return.Kind Regards,Sophie FontanaGuest Experience ManagerNovotel Sydney Brighton Beach
by A verified traveller
Posted 7 Oct. 2024
Comment from Hotel Management
11 Oct. 2024 by Sophie , Hotel Management
Dear Kosta,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Best Regards,Sophie FontanaGuest Experience ManagerNovotel Sydney Brighton Beach
by A verified traveller
Posted 3 Oct. 2024
We had a great stay, the only thing I could fault is that our balcony was not clean. There were cobwebs and dirty stains on the tiled floor.
Comment from Hotel Management
11 Oct. 2024 by Sophie , Hotel Management
Dear Amy, Thank you for taking the time to tell us about your experience at the Novotel Sydney Brighton Beach. I truly hope that your stay with us was as enjoyable as we'd hoped! Please know that as we are ever striving to improve our standard of guest service and provide guests with the experience and facilities expected; your feedback (and scores) as well as time taken, is much appreciated. Thank you for sharing with me with the feedback on what we could have done better! We always want to know what we could have done to make your experience a 10/10! I will be sure to pass this information to our relevant department heads at the hotel so we can identify those areas for improvement. Looking forward to your next visit and hopefully it can exceed the last!Best Regards,Sophie FontanaGuest Experience ManagerNovotel Sydney Brighton Beach