4/10 Poor
Shasha
Travelled with family and small children
28 Dec 2024
Disliked: Cleanliness, staff & service, amenities
It’s located quite near ximending and have covenience stores downstairs, but I’ll never stay in this hotel again. Super duper cold during winter and aircon not adjusting to the temperature we set. Literally freezing at night. Was given mini portable heater instead that will “heat up” the person nearest to it but the others will still be cold. My children kept waking up with a flu throughout the nights and the staff said there’s nothing else they could do. Requested for more heaters but they say other rooms need as well lol means all their rooms are not prepared for winter period. Imagine being cold outside and still cold in the hotel. By the way I booked the “VIP suite”. Totally not of VIP standard. Not worth the price, could have stayed at a much better place. Room is super small for VIP when it’s supposed to be for family, and it looks totally different from the images on their booking website. Daily cleaning only clear rubbish and change towel. Imagine if you stay for a longer period. The toilet… the bed sheets… I found hair on their bedsheet too when I first check in. Service was below average as well. The staff look like they don’t want to be there and don’t want you to talk to them. Only perk is really the gaming area and free snacks at the lobby. I would rather have a decent room to stay instead. There’s many items they don’t provide as well, even basic items like hand soap and I had to buy myself. Will not recommend.
Shasha
Stayed 7 nights in Dec 2024