Paid in advance for what we booked (a superior double room with private bathroom), got a 'Yes' for our request (a room with no staircase to climb), and in the end we got, on the first night, a staff promising the room we want on following nights and in turn offered a terribly small single room in which we could hardly squeeze pass each other; on second and third nights, a room downstairs with upper deck bed of which we had no choice but CLIMB up and down in the middle of night in order to get to the shower room to pee in the waterhole, because we did NOT have a private toilet nor did we want to leave the room. HOW could you charge us the money for not what you could give?! And HOW could you not check the room vacancy before you rent it out?! What a scam!