2/10 Terrible
Dan
Travelled with family
14 Dec 2024
Disliked: Cleanliness, staff & service, property conditions & facilities
First yes they just went through a hurricane, the rooms are supposed to be cleaned daily. We had to request that the room was cleaned. The first day we came back to an unclean room. Went downstairs to talk to someone who promptly asked if I had the do not disturb sign on because their staff had signed off on the room as clean.no I did not have the sign on the door. I would not be asking about the room if I had. Second day come back to the room still not cleaned. Go down stairs same scenario. This time I at least heard sorry sir will get right on it.. go to dinner come back to an uncleaned room. Third day go to front desk and ask if my room will be cleaned. Yes sir I will have someone clean it while you are at breakfast. Leave for two hours, go to room and nope room is not clean. Go to front desk told the room had been cleaned because staff had signed off on it. Then I asked if they had the right room number for me because surely those hard working cleaning ladies would not lie about cleaning a room someone has complained about for now three days. Asked if they would like to come to the room and see that it has not been cleaned. No sir we will send someone to clean while you are gone. I personally would not of been as upset about the room if I had not been told the room gets cleaned daily, I would have hung my towels to dry( no towel racks in bathroom) it was the constant being question on what I had done not the fact people where signing off on job not done.
Dan
Stayed 5 nights in Dec 2024