2/10 Terrible
Amanda
23 Aug 2024
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Visitor
When I first arrived my reservations could not be found even after providing confirmation number and email the General Manager came up with some story booking through 3rd party that it takes a while for it to populate over to their system. He continues to act like he was trying to refresh the system he then proceeded to tell me that he see that a made the reservation but it still didn’t transfer over. So he stated he was going to duplicate the reservation and call Expedia because the virtual card number that was sent had declined. Once again never heard of any of this happening before. I believe he was trying to create another booking. He then ask me to sign some paper he said that he has to fix my previous reservation in the system later the rate on the paper said $79.50 what I paid through hotels.com was $95.20 with taxes and fees. He said that the $79.50 is the actual rate without the taxes and fees and he will have it fix and the morning. He proceeded with giving me a room key I went to checkout the room the key didn’t work so I had to go back to the desk twice after he kept confirming that it will work tried it again didn’t work. He then switch my room and provided me with a new room key. The next morning at check out some new check me out I ask if the manager had gotten everything fix he said somewhat he going to make corrections today. He said a email receipt will be sent I said no I would like a paper receipt also and notice a balance of $79.50 he said to disregard
Amanda
Stayed 1 night in Aug 2024