The Westin Resort Guam

5.0 star property
Luxury resort on the beach, with 2 outdoor swimming pools
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for The Westin Resort Guam

Property amenity
Premium bedding, down duvets, pillow-top beds, in-room safe
Exterior
Lobby
View from property

Reviews

8.0 out of 10

Very good

Popular amenities

  • Bar
    Bar
  • Parking included
    Parking included
  • Pool
    Pool
  • Pet-friendly
    Pet-friendly
  • Air conditioning
    Air conditioning
  • Room service
    Room service

Explore the area

Map
105 Gun Beach Road, Tumon, Tamuning, 96913
  • Tarza Magical Adventure Zone and Water Park
    2 min walk
  • T Galleria by DFS
    3 min walk
  • Dusit Place Shopping Center
    4 min walk
  • Guam (GUM-A.B. Won Pat Intl.)
    9 min drive

Room options

Superior Room, 1 King Bed, City View, Corner

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Down duvet
  • 51 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

Room, 2 Queen Beds, Balcony, Ocean View

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Down duvet
  • 39 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

Room, 2 Queen Beds, Partial Ocean View

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Down duvet
  • 39 sq m
  • Partial ocean view
  • Sleeps 4
  • 2 Queen Beds

Executive Room, 2 Queen Beds, Ocean View, Executive Level

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Executive Lounge
Free cots/infant beds
Fridge
LCD TV
  • 39 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

Executive Room, 1 Double Bed, Partial Ocean View, Executive Level

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Executive Lounge
Free cots/infant beds
Fridge
LCD TV
  • 39 sq m
  • Partial ocean view
  • Sleeps 4
  • 1 Double Bed

Room, 1 King Bed, Balcony (Accessible)

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Down duvet
  • 39 sq m
  • Partial ocean view
  • Sleeps 4
  • 1 King Bed

Room, 1 King Bed, Non Smoking, Ocean View (Balcony)

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Down duvet
  • 39 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

Executive Room, 1 King Bed, Corner

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Executive Lounge
Free cots/infant beds
Fridge
LCD TV
  • 51 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

Executive Suite, 1 King Bed, Executive Level

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Executive Lounge
Free cots/infant beds
Fridge
LCD TV
  • 78 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

Executive Suite, 1 Bedroom, Executive Level

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Executive Lounge
Free cots/infant beds
Fridge
LCD TV
  • 78 sq m
  • Ocean view
  • Sleeps 4
  • 1 Double Bed

Executive Room, 1 Double Bed, Oceanfront

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Executive Lounge
Free cots/infant beds
Fridge
LCD TV
  • 51 sq m
  • Ocean view
  • Sleeps 4
  • 1 Double Bed

Executive Room, 1 Double Bed, Oceanfront

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Executive Lounge
Free cots/infant beds
Fridge
LCD TV
  • 51 sq m
  • Ocean view
  • Sleeps 4
  • 1 Double Bed

Executive Room, 1 Double Bed, Ocean View, Executive Level

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Executive Lounge
Free cots/infant beds
Fridge
LCD TV
  • 39 sq m
  • Ocean view
  • Sleeps 4
  • 1 Double Bed

Villa, 2 Bedrooms, Terrace, Oceanfront

Highlights

Balcony
Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
  • 125 sq m
  • Sleeps 6
  • 2 Double Beds

Royal Suite, 1 Bedroom, Executive Level

Highlights

Balcony
Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Executive Lounge
Free cots/infant beds
Fridge
  • 80 sq m
  • Ocean view
  • Sleeps 4
  • 1 Double Bed

Executive Suite, 1 Bedroom, Oceanfront

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Executive Lounge
Free cots/infant beds
Fridge
LCD TV
  • 78 sq m
  • Ocean view
  • Sleeps 4
  • 1 Double Bed

Executive Suite, 1 Bedroom, Executive Level

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Executive Lounge
Free cots/infant beds
Fridge
LCD TV
  • 78 sq m
  • Ocean view
  • Sleeps 4
  • 1 Double Bed

Room, 1 King Bed, Balcony (Mobility Accessible, Roll-In Shower)

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Down duvet
  • Sleeps 4
  • 1 King Bed

Room, 1 King Bed, Balcony (Mobility Accessible, Tub)

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Down duvet
  • Sleeps 4
  • 1 King Bed

Similar properties

About the area

Tamuning

A luxury stay in Tamuning awaits you at The Westin Resort Guam. Within a short 5-minute stroll, you'll find Tarza Magical Adventure Zone and Water Park and T Galleria by DFS. Highlights at this beachfront resort include 3 restaurants, 2 outdoor swimming pools and free self-parking. .The restaurant, Taste, serves international cuisine and is open for breakfast, brunch, lunch and dinner. Misty's Beach Bar is the resort's own bar. Spend the day at the beach where you'll find free cabanas, and enjoy the on-site 24-hour gym and kids' swimming pool. 7082 square feet (658 square metres) of event facilities include 7 meeting rooms and conference space, and other business amenities include a 24-hour business centre and limo/town car service. Other amenities include free Wi-Fi in public areas, a coffee shop/cafe and a snack bar/deli. Each morning buffet breakfast is served between 6:30 AM and 10:00 AM. There's also the convenience of an airport shuttle. .Places within a short walk of this 5-property class Tumon resort include Dusit Place Shopping Center and Tumon Sands Plaza is within 15 minutes.

What's nearby

  • Tarza Magical Adventure Zone and Water Park - 2 min walk - 0.2 km
  • T Galleria by DFS - 3 min walk - 0.3 km
  • Dusit Place Shopping Center - 4 min walk - 0.4 km
  • Tumon Beach - 18 min walk - 1.6 km
  • Micronesia Mall - 3 min drive - 2.2 km

Getting around

  • Barrigada - A.B. Won Pat International Airport (GUM) - 9 min drive

Restaurants

  • ‪Uomaru-Honten - ‬1 min walk
  • ‪Hard Rock Cafe Guam - ‬4 min walk
  • ‪Starbucks @ THE MIX - ‬2 min walk
  • ‪Capricciosa II Pacific Place Bldg. - ‬1 min walk
  • ‪Outback Steakhouse - ‬1 min walk

About this property

The Westin Resort Guam

Luxury resort on the beach, with 2 outdoor swimming pools
Enjoy the complimentary cabanas and umbrellas for a relaxing day at the beach. Bring your whole family to The Westin Resort Guam for summer fun including 2 outdoor swimming pools, a children's pool and snorkelling.

There are 3 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces. This luxury resort also offers a 24-hour fitness centre, a garden and a terrace. Self parking is free.

This 5-star Tamuning resort is smoke free.

  • 1 building
  • 432 guestrooms or units
  • 21 levels
  • 3 dining venues
  • 7082 sq ft of conference space
  • 658 sq. m of conference space
  • Built in 1997
  • Deli
  • Childcare (surcharge)
  • Cabanas on the beach (free)
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business centre (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Corner/local shop
  • Terrace
  • Garden
  • BBQ grill(s)
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
  • Microwave in a common area
  • Bar or lounge
  • Bar by the pool
The Westin Resort Guam offers 432 air-conditioned accommodations, which are accessible via exterior corridors, and features laptop-compatible safes and complimentary bottles of water. Rooms open to balconies. This accommodation offers separate sitting areas. Pillowtop beds feature down duvets and premium bedding. LCD televisions come with premium digital channels. Fridges and coffee/tea makers are provided. Bathrooms include a separate bath and shower with a deep soaking bath, dressing gowns, slippers and complimentary toiletries.

This Tamuning resort provides wireless Internet access (speed: 50+ Mbps) for a surcharge. Business-friendly amenities include desks and telephones. Additionally, rooms include a hairdryer and an iron/ironing board. Housekeeping is offered on a daily basis and change of bedsheets can be requested. Housekeeping is provided on request.

Languages

Chinese (Mandarin), English, Japanese, Korean

Property amenities

Internet

  • Available in all rooms: WiFi (surcharge)
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • 24-hour return airport shuttle on request for a surcharge
  • Area shuttle (surcharge) up to 3 mi
  • Limo/town car service
  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: USD 28.50 for adults and USD 17.10 for children
  • 3 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Issin Japanese Restaurant
  • Misty's Beach Bar
  • Taste
  • The Mix

Family friendly

  • 2 outdoor pools
  • Babysitting (surcharge)
  • Beach toys
  • Children's pool
  • Free cot
  • Grocery/convenience store
  • In-room refrigerator
  • Laundry facilities
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Shared microwave

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business centre
  • 7 meeting rooms
  • 7,082 square feet of conference space
  • Computer station

Outdoors

  • Barbecue grill
  • Beach towels
  • Beach umbrellas
  • Free beach cabanas
  • Garden
  • On the bay
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lever door handles
  • Lift
  • Low-height electrical sockets in bathroom
  • Low-height view port in door
  • Portable bathtub seat
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • 1 building
  • 21 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Built in 1997
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • No plastic coffee stirrers
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Deep soaking bathtub
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • LCD TV with premium digital channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Separate sitting area
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 3:00 AM
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets: USD 120 per pet (varies based on length of stay)
  • Only dogs are allowed
  • Maximum 1 (weight limit: 40 lb per pet)
  • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 11 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 66.6 per night.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately USD 28.50 for adults and from USD 17.10 for children
  • Fee for in-room wireless Internet: USD 0 per 24-hour period (rates may vary)
  • Airport shuttle fee: USD 70 per vehicle (one-way, maximum occupancy 4)
  • Airport shuttle fee per child: USD 5 (one-way), (up to 5 years old)
  • Pet fee: USD 120 per pet (varies based on length of stay)
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 66.6 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses eco-friendly cleaning products
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International and Union Pay. Cash is not accepted. This property uses eco-friendly cleaning products. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

We should mention

  • Pool access available from 11:00 AM to 8:00 PM
  • Up to 2 children aged 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Guam Westin Resort
Westin Guam
Westin Guam Tamuning
Westin Resort Guam
Westin Resort Guam Tamuning
The Westin Resort Guam Resort
The Westin Resort Guam Tamuning
The Westin Resort Guam Resort Tamuning

Frequently asked questions

What is the cancellation policy at The Westin Resort Guam?

The Westin Resort Guam offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at The Westin Resort Guam?

As of 23 Nov 2024, prices found for a 1-night stay for 2 adults at The Westin Resort Guam on 2 Dec 2024 start from AU$429.24, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at The Westin Resort Guam?

Yep, The Westin Resort Guam has a free self car park.

Are there any beaches close to The Westin Resort Guam?

Yep, The Westin Resort Guam is a short 18-minute walk from Tumon Beach. Fun beach activities include snorkelling, scuba diving and waterskiing.

Is there a spa on site at The Westin Resort Guam?

No, there is no spa at this property. Beng Teng Spa - Guam is a short 6-minute walk away.

Does The Westin Resort Guam have a pool?

The Westin Resort Guam has 2 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar. The pool is open 11:00 AM to 8:00 PM.

Does The Westin Resort Guam have a waterslide?

No, there is no waterslide at The Westin Resort Guam, but Tarza Magical Adventure Zone and Water Park is a short 2-minute walk away.

What luxury perks are available at The Westin Resort Guam?

The Westin Resort Guam features 2 outdoor pools, free beach cabanas and 3 restaurants. All guestrooms come with deep soaking tubs, pillowtop beds and premium bedding.

What makes The Westin Resort Guam a romantic place to stay?

Beachfront dining and free beach cabanas, as well as deep-soaking baths and pillowtop beds in the guestrooms, help set the scene for a romantic weekend at The Westin Resort Guam.

Is The Westin Resort Guam family-friendly?

You bet! With amenities such as a children's pool and children's meals, as well as free infant beds in the guestrooms, it's no surprise that The Westin Resort Guam is a hit with families.

Are there hot tubs in the rooms at The Westin Resort Guam?

No, but there are deep-soaking baths in the guestrooms.

Does The Westin Resort Guam serve breakfast?

Yeah, buffet breakfast is available daily from 6:30 AM to 10:00 AM.

Is there a free airport shuttle available at The Westin Resort Guam?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at The Westin Resort Guam?

Yep, they've got a lounge bar and 3 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at The Westin Resort Guam?

Check-in begins at 3 PM. Check-out time is noon.

The Westin Resort Guam Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 358 out of 1002 reviews" "
Rating 8 - Good. 392 out of 1002 reviews" "
Rating 6 - Okay. 148 out of 1002 reviews" "
Rating 4 - Poor. 79 out of 1002 reviews" "
Rating 2 - Terrible. 25 out of 1002 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Adrienne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience. Highly recommend.
Stayed 4 nights in Aug 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Excellent hotel!!
家族と滞在しました。2度目の滞在です。 2部屋予約してましたが、到着時に1部屋しか準備ができていなかったので待ってました。予約していた部屋よりもグレードアップしてくださり、また、テレビがつかないなどありましたが全てとても丁寧に、かつ、対応も完璧でした。スタッフの方も親切で、安心して宿泊出来ました。立地もよく、食事や買い物も便利です。
Stayed 2 nights in Aug 2024

10/10 Excellent

sangjun

Stayed 2 nights in Aug 2024

8/10 Good

Changho

Travelled with family
Liked: Property conditions & facilities, room comfort
웨스틴 호텔의 경험
침구가 매우 편했습니다. 수영장도 좋았습니다. 다만 바다가 잘 안보이는 부분과 앞쪽 바다가 파도가 많이 쳐서 놀기에 부족했습니다. 다시 찾고 싶은 호텔입니다.
Stayed 2 nights in Jul 2024

2/10 Terrible

Balazs, Barbar

Stayed 1 night in Jul 2024

10/10 Excellent

Andrew, Keizer

Liked: Cleanliness
It was right on the beach front . We had to ask for wash rags twice since they didn’t leave them after cleaning.
Stayed 1 night in Jul 2024

10/10 Excellent

Jamal

Travelled with group
Really good stay and very relaxing
Stayed 2 nights in Jun 2024

10/10 Excellent

Marivic

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to everything like restaurant, convenient store and shoppinh
Stayed 5 nights in May 2024

4/10 Poor

Yohei

Travelled with family
Liked: Cleanliness
There is amusement park near by Westin. This amusement park use dancing music and loud voice until 11 pm around. This music is very bad for family and older people We didn’t like only this thing. So, I never stay again, if situation is same.
Stayed 3 nights in Apr 2024

10/10 Excellent

Chloe

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the elevator system and just the overall aesthetic of the property.
Stayed 1 night in Apr 2024

10/10 Excellent

Nayeon

Stayed 1 night in Mar 2024

10/10 Excellent

Myoungsu

Stayed 4 nights in Feb 2024

8/10 Good

Leslie

Travelled with group
Liked: Cleanliness, staff & service, room comfort
This is a great hotel. The recent typhoon has affected the exterior, and due to the pandemic and low occupancy the spa has permanently closed. But it is still a great place to stay, service is excellent. There are a lot of military personnel on R&R, but the behave like anyone else just out for a vacation. Highly recommend.
Stayed 4 nights in Dec 2023

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very nice, room had an AMAZONG view!
Stayed 5 nights in Dec 2023

8/10 Good

Meredith

Travelled with family
Liked: Room comfort
Disliked: Property conditions & facilities
Stayed 6 nights in Dec 2023

4/10 Poor

Seunghan

Stayed 2 nights in Dec 2023

10/10 Excellent

Hans

Stayed 3 nights in Nov 2023

10/10 Excellent

NOBUO, Fujiidera

Stayed 1 night in Nov 2023

10/10 Excellent

NOBUO, Fujiidera

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

8/10 Good

Ariel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Westin Family Staycation
Stayed 10 nights in Oct 2023

10/10 Excellent

Cara

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved it! The staff was exceptional and the service was great! Ella, Hailee, and Young were the ones who helped me and they were the best! Can’t wait to come back!
Stayed 1 night in Aug 2023

10/10 Excellent

HYOJIN

Stayed 2 nights in Jul 2023

6/10 Okay

NaGyeong

Stayed 3 nights in Jul 2023

6/10 Okay

Michael, Raleigh

Stayed 1 night in Jul 2023

4/10 Poor

Rhea

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Lack of care
The Westin Resort Guam used to be THE spot for luxury and consistency in high quality service and amenities. This visit was unfortunately none of that and the main reason was the cleanliness of the room. The bathroom sink was draining slowly because the stopper was covered in gunk and hair. We were only there for two nights and we called the front desk in the morning after our first night to request that they clean the sink. They said someone would handle it that day. Nothing. We called again that afternoon and still, nothing. That night, we delivered said sink stopper to the front desk so they could see for themselves but by that time, it was too late as we were leaving early the next morning. We also had to ask the housekeeper to sweep the floor for us as she was about to leave the room without doing so. These seem like basic things for any hotel but especially for the Westin and at almost $400 a night, there is really no excuse for dirty rooms.
Stayed 2 nights in Jul 2023