6/10 Okay
Karl H.
30 Dec 2024
Liked: Cleanliness
Unreliable Check In, Nice Property
We don’t have any complaints about the accuracy of the listing or the property itself. Overall the description was true and the stay was comfortable. However, our check in process and customer care was below satisfactory. The door lock operated on a simple door code. We followed the instructions but the door wouldn’t unlock. We tried the door lock for over an hour, all while continuing to call the property owner without any response. For reference, we are a couple in our 30s who work in tech. This was not a user error issue. The door code was either incorrect or the lock was faulty. We ended up having to stay in a hotel that first night since we were unable to reach the property owner. When the owner contacted us the next morning, he was largely unapologetic and insinuated that we just weren’t entering the code correctly. We sent him multiple videos of us entering the door code so he could tell us what we were doing wrong, a response was never provided. In addition to the lack of responsibility or apology, we were charged for that first night of “stay”. Ultimately, the door code never ended up working for the entirety of our stay. The owner had to tell us where a key was hidden and we used that instead. A little bit of customer care would have made a better impression but in a world of many options, I’d recommend taking another option.
Karl H.
Stayed 4 nights in Dec 2024