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Hotel Emily

3.5 star property
Family-friendly hotel with free valet parking and 24-hour business centre
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel Emily

Suite | In-room dining
Interior
Exterior
Lobby
Exterior detail

Reviews

9.0 out of 10

Wonderful

Popular amenities

  • Parking available
    Parking available
  • Breakfast available
    Breakfast available
  • Room service
    Room service
  • Laundry
    Laundry
  • 24/7 front desk
    24/7 front desk
  • Housekeeping
    Housekeeping

Explore the area

Map
Plaza Independencia S/N, Col. Centro, Pachuca, HGO, 42000
  • Independence Square
    1 min walk
  • Monumental Clock of Pachuca
    2 min walk
  • Hidalgo Theater
    8 min walk

Room options

View all photos for Standard Room, 1 Double Bed

Standard Room, 1 Double Bed | View from room

Standard Room, 1 Double Bed

Highlights

Free cots/infant beds
Plasma TV
Blackout curtains
Private bathroom
Hairdryer
Coffee/tea maker
Free bottled water
Cable channels
  • 0.9 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Suite

Suite | In-room dining

Suite

Highlights

Free cots/infant beds
Plasma TV
Separate bedroom
Private bathroom
Hairdryer
Coffee/tea maker
Free bottled water
Cable channels
  • 0.9 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Single Beds

View all photos for Standard Double Room

Standard Double Room

Standard Double Room

Highlights

Free cots/infant beds
Plasma TV
Blackout curtains
Private bathroom
Hairdryer
Coffee/tea maker
Free bottled water
Cable channels
  • 0.9 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Double Room Standard

In-room safe, desk, iron/ironing board, free cots/infant beds

Double Room Standard

  • Sleeps 4
  • 2 Double Beds

View all photos for Double Suite

In-room safe, desk, iron/ironing board, free cots/infant beds

Double Suite

  • Sleeps 4
  • 1 King Bed and 2 Single Beds

View all photos for Single Room Standard

In-room safe, desk, iron/ironing board, free cots/infant beds

Single Room Standard

  • Sleeps 2
  • 1 Double Bed

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About the area

Pachuca

A family-friendly stay in the heart of Pachuca awaits you at Hotel Emily. Within steps you'll find Independence Square and Monumental Clock of Pachuca. Highlights at this hotel include a restaurant, free valet parking and a conference centre. .A day of pampering can include hot stone massages and body scrubs. The family restaurant, Restaurante Chips, serves Mexican cuisine and is open for breakfast, lunch and dinner. A 24-hour business centre and conference space are among the business amenities offered. Plus you'll find free Wi-Fi in public areas and laundry facilities. Buffet breakfast is available daily between 7 AM and 11:30 AM. There's also RV/bus/truck parking, along with the convenience of an airport shuttle. .Sights within a 10-minute walk of this 3.5-property class Pachuca hotel include Mineria Museum and Historical Archive and Hidalgo Theater.

What's nearby

  • Independence Square - 1 min walk - 0.2 km
  • Monumental Clock of Pachuca - 2 min walk - 0.2 km
  • Hidalgo Stadium - 5 min drive - 4.6 km
  • Galerias Pachuca Mall - 6 min drive - 5.3 km
  • Plaza Q Mall - 7 min drive - 7.8 km

Getting around

  • Benito Juarez International Airport (MEX) - 91 min drive

Restaurants

  • ‪La Blanca Restaurant Bar - ‬1 min walk
  • ‪Oso Boca Negra - ‬1 min walk
  • ‪Taqueria Arandas - ‬2 min walk
  • ‪Hotel de los Baños - ‬2 min walk
  • ‪Subway - ‬1 min walk

About this property

Hotel Emily

Family-friendly hotel with free valet parking and 24-hour business centre
There's a restaurant on site. A computer station is on site and WiFi is free in public spaces. You'll find a 24-hour business centre on site. An airport shuttle (available 24 hours) is available for a fee. A vending machine, tour/ticket assistance, and concierge services are also featured at the family-friendly Hotel Emily. Self parking and valet parking are free.

This 3.5-star Pachuca hotel is smoke free.

  • 1 building
  • 69 guestrooms or units
  • Supervised kids' activities (surcharge)
  • Childcare (surcharge)
  • Business centre (24 hours)
  • Conference centre
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Bellhop
  • Lift
  • No smoking on site
  • Dining venue
Hotel Emily offers 69 accommodations with a safe and complimentary bottles of water. 32-inch plasma televisions come with cable channels. Bathrooms include a shower, complimentary toiletries and hairdryers.

This Pachuca hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle (surcharge)
  • Free self parking on site
  • Free valet parking on site
  • RV/bus/lorry parking (surcharge) on site

Food and drink

  • Daily buffet breakfast available 7 AM to 11:30 AM for a fee: MXN 130 for adults and MXN 70 for children
  • A restaurant

Restaurants on site

  • Restaurante Chips

Family friendly

  • Babysitting (surcharge)
  • Free cot
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Business services

  • 24-hour business centre
  • Computer station
  • Conference centre

Spa

  • Body scrubs
  • Hot stone massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Raised toilet seat

More

  • 1 building
  • Banquet hall
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch plasma TV with cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service

More

  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
Guests planning to arrive before normal check-in hours are subject to room availability.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Emily

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 8 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for MXN 100 per night.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately MXN 130 for adults and from MXN 70 for children
  • Airport shuttle fee: MXN 2400 per vehicle
  • Rollaway bed fee: MXN 100 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard and American Express. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector and a first aid kit in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child aged 8 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.

Property is also known as

Emily Pachuca
Hotel Emily
Hotel Emily Pachuca
Hotel Emily Hotel
Hotel Emily Pachuca
Hotel Emily Hotel Pachuca

Frequently asked questions

What is the cancellation policy at Hotel Emily?

Hotel Emily offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hotel Emily?

As of 22 Nov 2024, prices found for a 1-night stay for 2 adults at Hotel Emily on 5 Dec 2024 start from AU$73.20, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hotel Emily?

Yep, Hotel Emily has a free self car park and free valet parking.

Is Hotel Emily family-friendly?

You bet! With amenities such as children's meals and supervised childcare, as well as free infant beds in the guestrooms, it's no surprise that Hotel Emily is a hit with families.

Does Hotel Emily serve breakfast?

Sure does, buffet breakfast is offered daily from 7 AM to 11:30 AM.

Is there a free airport shuttle available at Hotel Emily?

No, but there's an airport shuttle that runs 24 hours a day for a fee.

Is there a bar or restaurant at Hotel Emily?

Yep, you can grab a meal at Hotel Emily's onsite restaurant that serves Mexican cuisine.

What time are check-in & check-out at Hotel Emily?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Hotel Emily?

No, pets and service animals are not allowed.

Hotel Emily Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 283 out of 496 reviews" "
Rating 8 - Good. 164 out of 496 reviews" "
Rating 6 - Okay. 31 out of 496 reviews" "
Rating 4 - Poor. 10 out of 496 reviews" "
Rating 2 - Terrible. 8 out of 496 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

ofelia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mucho ruidos en las noches
Stayed 3 nights in Aug 2024

10/10 Excellent

Gary

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The hotel stay was excellent however, we had some issues with the restaurant, we stay 7 nights and had left to travel to another town after returning back from the other town we went back to hotel Emily and stayed 1 more night for a total of 8 nights. The issue that we had with the restaurant was they wanted to charges us for the ice for the room when my wife was having a discussion with the staff another employee started making ugly faces and rolling her eyes this was very rude and unacceptable. Also after receiving the bill for a breakfast meal we noticed that the waiter tried to overcharge us and I had ordered hotcakes the waiter gave only 1 syrup packet for 3 large hotcakes I asked for extra syrup and noticed that they were charging me for the extra syrup.
Stayed 1 night in Jul 2024

8/10 Good

Gary

Travelled with family
Liked: Amenities
The hotel part was excellent. The restaurant however was not. We stayed for 8 nights. The day we arrived we went to have breakfast and the waiter tried to overcharged us but before that we ordered pancakes and he brought 1 small packet of syrup which was not enough for 3 pancakes so we asked for some more and when the bill came we saw that we were charged for the extra syrup. So he overcharged us on the meal plus the charge on the syrup. Also this is the first and only one restaurant that wanted to charge us for an ice bucket when they do not have refrigerators in the room or a/c and the days were warm.
Stayed 3 nights in Jul 2024

10/10 Excellent

SALVADOR

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Céntrico y bonito
Excelente hotel justo enfrente de la plaza principal.
Stayed 3 nights in Jun 2024

6/10 Okay

antionio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What I didn’t like about this property is that they don’t have air conditioning and during the night without it it could turn too hot, the food at the restaurant is not what I was expecting
Stayed 1 night in Jun 2024

10/10 Excellent

Cecilia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would recommend
The location was amazing. We got a room with a wonderful view to the monumental clock. The staff was great and super helpful.
Stayed 1 night in Jun 2024

10/10 Excellent

RUTH BERENICE

Stayed 3 nights in May 2024

10/10 Excellent

Max

Liked: Cleanliness, staff & service, property conditions & facilities
I love this hotel. Very clean, cozy, comfortable in historical center of the town. People at the reception were very nice, professional and helpful. It was great experience overall.
Stayed 1 night in Apr 2024

8/10 Good

enrique

Liked: Cleanliness, staff & service, property conditions & facilities
N/A
Stayed 7 nights in Mar 2024

10/10 Excellent

Miranda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
When I need help calling a taxi ; they were prompt and delightful!
Stayed 2 nights in Mar 2024

10/10 Excellent

Justin

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like it!
Stayed 1 night in Mar 2024

10/10 Excellent

Evan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed my stay at Hotel Emily and give it five stars. It is not super fancy, but I love the location. For my purposes, the room was fine. I absolutely loved their workout room which I frequented three times over four nights, because of the view. If you don’t speak Spanish, sometimes it is hard to communicate with staff since they don’t all speak English super well - but they are friendly and helpful. I recommend it.
Stayed 4 nights in Feb 2024

6/10 Okay

Guillermo

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Was good location
Stayed 1 night in Feb 2024

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service!
Great location and service! Front desk is very helpful. Food is good too.
Stayed 1 night in Feb 2024

8/10 Good

Luis

Liked: Staff & service, amenities, property conditions & facilities
Música alto volumen después de las 10 pm y muy temprano desde las 6 am
Stayed 3 nights in Nov 2023

10/10 Excellent

Carmen

Liked: Cleanliness, staff & service, property conditions & facilities
It's a very nice hotel. The people on reception is very nice. The facilities are great and clean.
Stayed 3 nights in Sep 2023

4/10 Poor

Roberto

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When arriving I asked for a room change that was not accepted by the manager. I even had a suite reservation. All pillows were very uncomfortable
Stayed 1 night in Sep 2023

10/10 Excellent

Carmen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This a very nice hotel to stay.
Stayed 1 night in Sep 2023

8/10 Good

Carmen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's always nice to be at this hotel They have a good service and the location is very convenient.
Stayed 1 night in Sep 2023

10/10 Excellent

Carmen Lorena

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Céntrico y tranquilo
Stayed 1 night in Sep 2023

10/10 Excellent

Armando

Liked: Cleanliness, staff & service, property conditions & facilities
Simple convenient hotel in the center of Pachuca.
Stayed 1 night in Sep 2023

8/10 Good

Alberto

Liked: Cleanliness, staff & service, property conditions & facilities
Food
Stayed 6 nights in Jul 2023

8/10 Good

Irvin Geovani

Stayed 1 night in Mar 2023

8/10 Good

Roberto

Travelled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
The staff is ok
Stayed 1 night in Jan 2023

10/10 Excellent

Victoria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is a gem! The staff is extremely helpful and friendly, the location is fantastic because you have everything close by. The restaurant is great, delicious food! My husband even booked a massage and it was terrific! We will stay here again next time anytime we visit Pachuca