Mercure Carcassonne la Cite Hotel

4.0 star property
Hotel with free parking, a quick walk to Château Comtal
your current months are November, 2024 and December, 2024.
November 2024
December 2024

Photo gallery for Mercure Carcassonne la Cite Hotel

Privilege Room - a double bed and a trundle bed  for 2 people
Seasonal outdoor pool, open 9:00 AM to 8:30 PM, pool umbrellas
Garden
Meeting facility
Breakfast, lunch, dinner served; local cuisine

Reviews

9.4 out of 10

Exceptional

Popular amenities

  • Bar
    Bar
  • Gym
    Gym
  • Pool
    Pool
  • 24/7 front desk
    24/7 front desk
  • Laundry
    Laundry
  • Room service
    Room service

Explore the area

Map
18, Rue Camille Saint-Saens, Carcassonne, Aude, 11000
  • Château Comtal
    4 min walk
  • Narbonnaise Gate
    5 min walk
  • Historic Fortified City of Carcassonne
    5 min walk
  • Carcassonne (CCF-Pays Cathare)
    18 min drive

Room options

Privilege Room - a double bed and a trundle bed for 2 people

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
TV
Blackout curtains
Eco-friendly toiletries
Bathrobes
Hairdryer
  • Sleeps 4
  • 1 Double Bed and 1 Double Trundle Bed

Twin Room, Classic Twin Room, 2 Single Beds

Highlights

Soundproofed
Air conditioning
TV
Blackout curtains
Hairdryer
Eco-friendly toiletries
Coffee/tea maker
Eco-friendly cleaning supplies
  • Sleeps 2
  • 2 Single Beds

Classic Room, 1 Double Bed

Highlights

Soundproofed
Air conditioning
TV
Blackout curtains
Hairdryer
Eco-friendly toiletries
Coffee/tea maker
Eco-friendly cleaning supplies
  • Sleeps 2
  • 1 Double Bed

Privilege Room - two single beds and a trundle bed for 2 people

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
TV
Blackout curtains
Eco-friendly toiletries
Bathrobes
Hairdryer
  • Sleeps 4
  • 2 Single Beds and 1 Double Sofa Bed

Similar properties

About the area

Carcassonne

Mercure Carcassonne la Cite Hotel places you in the centre of Carcassonne, within a short 5-minute stroll of Château Comtal and Narbonnaise Gate. Highlights at this hotel include a restaurant, free self-parking and a poolside bar. .The restaurant, La Table de l'Olivier, serves local cuisine and is open for breakfast, lunch and dinner. For a drink, you can stop by the hotel's own lounge bar. Enjoy the gym, seasonal outdoor swimming pool and pool loungers. Added amenities include free Wi-Fi in public areas, a 24-hour front desk and a terrace. Buffet breakfast is available on weekdays between 6:30 AM and 10:00 AM and on weekends between 6:30 AM and 10:30 AM. There's also the convenience of free RV/bus/truck parking. .Sights within a 10-minute walk of this 4-property class Carcassonne hotel include Le Musée de la Torture de Carcassone and Aude Gate.

What's nearby

  • Château Comtal - 4 min walk
  • Narbonnaise Gate - 5 min walk
  • Le Musée de la Torture de Carcassone - 6 min walk
  • Aude Gate - 7 min walk
  • Theatre Jean Deschamps - 10 min walk

Getting around

  • Carcassonne Station - 9 min drive
  • Carcassonne (CCF-Pays Cathare) - 17 min drive

Restaurants

  • ‪L'Escargot - ‬7 min walk
  • ‪Le Trouvère - ‬6 min walk
  • ‪Les Terrasses de la Cité - ‬6 min walk
  • ‪Maison du Cassoulet - ‬6 min walk
  • ‪Le Marcou - ‬6 min walk

About this property

Mercure Carcassonne la Cite Hotel

Hotel with free parking, a quick walk to Château Comtal
Mercure Carcassonne la Cite Hotel offers its guests a fitness centre and a seasonal outdoor pool. There's a restaurant on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is free in public spaces.

There are 3 meeting rooms available. A terrace, multilingual staff, and a garden are also featured at the business-friendly Mercure Carcassonne la Cite Hotel. Free self parking is available.

This 4-star Carcassonne hotel is smoke free.

  • 1 building
  • 80 guestrooms or units
  • 3 levels
  • Conference rooms
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Terrace
  • Garden
  • Television in lobby
  • Lift
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Bar by the pool
  • Dining venue
Mercure Carcassonne la Cite Hotel offers 80 accommodations with a safe and coffee/tea makers. Televisions come with satellite channels.

This Carcassonne hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include a hairdryer and blackout curtains. An iron/ironing board, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free uncovered self parking on site
  • Free RV/bus/lorry parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 6:30 AM to 10:30 AM on weekends; EUR 18 per person
  • A bar/lounge
  • A poolside bar
  • A restaurant

Restaurants on site

  • La Table de l'Olivier

Family friendly

  • Seasonal outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 3 meeting rooms

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 3 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Towels provided

Entertainment

  • TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board on request
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out fee: EUR 40

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets: EUR 10 per pet, per day
  • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 2.89 per person, per night. This tax does not apply to children under 18 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 18 per person
  • Pet fee: EUR 10 per pet, per day
  • Service animals are exempt from fees
  • Late check-out fee: EUR 40

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, ANCV Cheques-vacances and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher and window guards
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Eurocard, ANCV Chèques-vacances and cash.
    For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector and window guards in all accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • The seasonal pool will open in June and close in September.
  • Pool access available from 9:00 AM to 8:30 PM
  • Up to 2 children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

National rating

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

Property is also known as

Mercure Carcassonne Cite Hotel
Mercure Cite Hotel
Mercure Carcassonne Porte Cite Hotel
Mercure Porte Cite Hotel
Mercure Carcassonne Porte Cite
Mercure Porte Cite
Mercure Carcassonne Porte De La Cite Hotel
Mercure Carcassonne La Cite
Mercure Carcassonne La Cité
Mercure Carcassonne la Cite Hotel Hotel
Mercure Carcassonne la Cite Hotel Carcassonne
Mercure Carcassonne la Cite Hotel Hotel Carcassonne

Frequently asked questions

What is the cancellation policy at Mercure Carcassonne la Cite Hotel?

Mercure Carcassonne la Cite Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Mercure Carcassonne la Cite Hotel?

As of 5 Nov 2024, prices found for a 1-night stay for 2 adults at Mercure Carcassonne la Cite Hotel on 1 Dec 2024 start from AU$145.67, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Mercure Carcassonne la Cite Hotel?

Yep, Mercure Carcassonne la Cite Hotel has a free self car park and free RV/bus/truck parking.

Does Mercure Carcassonne la Cite Hotel have a pool?

Mercure Carcassonne la Cite Hotel has a seasonal outdoor pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar. The pool is open 9:00 AM to 8:30 PM (Seasonal outdoor pool open from June to September).

Does Mercure Carcassonne la Cite Hotel serve breakfast?

Yep, buffet brekkie is on offer on weekdays between 6:30 AM and 10:00 AM and weekends from 6:30 AM to 10:30 AM.

Is there a free airport shuttle available at Mercure Carcassonne la Cite Hotel?

No, Mercure Carcassonne la Cite Hotel does not offer an airport shuttle service.

Is there a bar or restaurant at Mercure Carcassonne la Cite Hotel?

Yep, they've got a lounge bar and an onsite restaurant that serves local cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Mercure Carcassonne la Cite Hotel?

Check-in begins at 4:00 PM. Check-out time is noon.

Mercure Carcassonne la Cite Hotel Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 118 out of 159 reviews" "
Rating 8 - Good. 28 out of 159 reviews" "
Rating 6 - Okay. 9 out of 159 reviews" "
Rating 4 - Poor. 4 out of 159 reviews" "
Rating 2 - Terrible. 0 out of 159 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb
This is a fantastic hotel, perfect for la cité, and a delightful ambience. Excellent staff, too!
Stayed 7 nights in Jul 2024

10/10 Excellent

Claire

Stayed 3 nights in Jul 2024

10/10 Excellent

Julie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2024

10/10 Excellent

Mary

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a beautiful facility with comfortable rooms and great food--a perfect place for the last leg of our journey. I even went for a swim in the magnificent pool.
Stayed 2 nights in Jul 2024

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service and value
Stayed 1 night in Jul 2024

8/10 Good

Rebecca

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, polite service, nice restaurant
Stayed 1 night in Jul 2024

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous hotel and great location in a beautiful place.
Stayed 1 night in Jul 2024

4/10 Poor

James

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Terrible amenities, safe too small to fit anything in, bathtub dangerously slippery, no place to put stuff in bathroom, no desk, room terribly cramped, etc.
Stayed 1 night in Jul 2024

8/10 Good

youngja

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

10/10 Excellent

Christine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2024

6/10 Okay

Alexander

Liked: Cleanliness
Stayed 1 night in Jun 2024

8/10 Good

Elaine

Stayed 2 nights in Jun 2024

10/10 Excellent

Teresa

Stayed 1 night in Jun 2024

8/10 Good

Danny

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice friendly staff, shame the pool wasn’t open as weather we were told hadn’t been good enough, apart from that no complaints, would use again definitely as great position for the old city
Stayed 1 night in Jun 2024

10/10 Excellent

marjaneh

Liked: Cleanliness, amenities, property conditions & facilities
Great location to the cité. Very walkable to the pont vieux. Helpful staff , quiet room
Stayed 1 night in May 2024

10/10 Excellent

Jennifer

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was so close to the walled city and the staff were very helpful with everything we requested.
Stayed 3 nights in May 2024

10/10 Excellent

Steven, Duluth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a very welcoming accommodation just down from the walls of the old city. The room was very comfortable, the staff helpful and the breakfast excellent.
Stayed 1 night in May 2024

10/10 Excellent

Jeyanthan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Very good hotel and reception staff
Stayed 1 night in May 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Modern, very clean hotel. Wonderful front-desk. Close to the walls of Carcassonne (10 minute walk). Free parking. Good restaurant. Upscale modern, Euro chic vibe.
Stayed 1 night in Apr 2024

10/10 Excellent

Sheri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice room. Easy walk to fortress. Nice walk into town from hotel. Enjoyed our stay.
Stayed 2 nights in Apr 2024

8/10 Good

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great food and close to the castle.
The staff were very helpful in guiding us through the French menu in English. the steak was the best I have had after 2 weeks of travel in France. A different restaurant menu every night it seems. Also it is within easy walking distance to the Castle.
Stayed 2 nights in Apr 2024

10/10 Excellent

Scott

Stayed 1 night in Mar 2024

10/10 Excellent

Stephen

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is within 5 minute walk of the Narbonne Gate of the medieval citadel of Carcassone. We had a lovely view of this amazing fortification from our room. The staff was very friendly and helpful. The restaurant was charming and very good. Absolutely perfect location if you are driving.
Stayed 1 night in Mar 2024

10/10 Excellent

Virginia, Camarillo

Liked: Cleanliness, staff & service, property conditions & facilities
Very charming hotel, great restaurant and perfect location only 5 minutes walking distance to the medieval 🏰 city.
Stayed 1 night in Jan 2024

10/10 Excellent

Lorraine

Stayed 1 night in Dec 2023