Ratings based on 11 Verified Reviews
Real reviews from guests who’ve stayed
4.4 Room cleanliness
5.0 Hotel condition
Wotif-Verified Reviews
Real reviews from guests who’ve stayed
by A verified traveller
Northern Michigan getaway
Posted 19 Aug. 2024 on HomeAwayWe enjoyed staying at this property. It is a great location within Crystal Mountain, and is walkable to the pools, restaurants, and ski hill. The property was well appointed.
The only reason for a 4 star rating instead of a 5 star rating is that we were unable to use the stove top for cooking as it immediately began to smoke due to food build up. It would be fine with a good deep cleaning of the range.
We would definitely stay here again.
by A verified traveller
Mr
Posted 15 Aug. 2024 on HomeAwayOverall our stay was fantastic. The only reason I gave a 4 rating is that the AC units were so incredibly loud it was difficult to sleep.
Comment from Hotel Management
31 Aug. 2024 by VrboOwner, Hotel Management
Thank you for your feedback. We are thrilled to hear that you had a fantastic stay overall. We apologize for the noise from the air conditioner units affecting your sleep. Your comfort is important to us, and we will look into this issue to improve the experience for future guests. We appreciate your input and hope to welcome you back for an even better stay.
by A verified traveller
Crystal Mtn
Posted 29 Jul. 2024 on HomeAwayThe door lock was very finicky and sometimes took numerous tries to open. The air conditioner in the bedroom sounded like metal shredder and made it impossible to sleep. The one in living room was worse so we never ran it as the weather didn't really require it because of the windows. The blinds in the master bedroom were in rough shape and wouldn't go all the way to the floor and had missing slats so they didn't do a very good job.
Comment from Hotel Management
13 Aug. 2024 by VrboOwner, Hotel Management
Thank you for taking the time to share your valuable feedback. We sincerely apologize for the maintenance issues you had. Please know that this is not the typical standard our guests can expect, and when issues occur, we make every effort to resolve them quickly and efficiently. Our local operations manager is aware of all your concerns, and we will follow up to ensure that all your concerns will be resolved. We hope to have the opportunity to better serve you in the future.
by A verified traveller
Close to the slopes
Posted 4 Mar. 2024 on HomeAwayThe property was just as described online. The chalet was just a short walk across the street to Kinlochen and the Buck lift. It was clean and the heat worked great for us. The only suggestions I would make for the management company is to get updated pans to cook with that don't stick, and a new keypad for the main entry door. Having to punch in 10 numbers just to get inside was a bit much.
Overall we very much enjoyed our stay!!
Comment from Hotel Management
11 Mar. 2024 by VrboOwner, Hotel Management
Thank you for sharing your feedback, Tami. We are so glad that you had a wonderful time at our beautiful home. We appreciate you letting us know there is room for improvement, and we will pass your comments regarding the pans to cook and a new keypad on to our local operations manager for consideration. We hope to have another chance to impress you in the future.
by A verified traveller from Princeton
Posted 3 Oct. 2023 on Expedia
Spacious property, and perfect for a large family. The A/C units worked nonstop and well in the bedrooms, although the constant turning on and off was a little annoying. We never did figure out how to control the A/C in the main living area, but we got by. So, a few quirks, but we would stay there again.
by A verified traveller
Beautiful condo with excellent location
Posted 23 Aug. 2023 on HomeAwayPerfect for a family. Spacious and clean. Accurately described in listing. Just a 4 minute walk to Crystal Mountain center. Highly recommend!
by A verified traveller
August 2023
Posted 15 Aug. 2023 on HomeAwayWe stayed 3 nights. Condo location was perfect as we walked to many places at tge resort. We were a little disappointed with the small deck and only 2 chairs on it. Also, water in showers was only luke warm. 2nd bedroom NEEDS more lighting as well.
by A verified traveller
The pictures were deceiving.
Posted 15 Jan. 2023 on HomeAwayIt was sufficient but needed to be stocked with towels for a whole family, kitchen was sparse in amenities, internet did not work.
Comment from Hotel Management
20 Jun. 2023 by VrboOwner, Hotel Management
Thank you for taking the time to share your experience, Stephanie. We apologize that your experience in our home was not the vacation for which you had planned and for which we strive to provide our guests. We appreciate you notifying us promptly of these issues you encountered so that we could take the appropriate steps toward a resolution. We will be sure to forward your concern to our local manager, who will work with our homeowner to make the necessary improvements to the home. We hope to have an opportunity to better serve you in the future.
by A verified traveller from IL, US
Excellent location, nice stay.
Posted 7 Jan. 2023 on HomeAwayWe enjoyed being so close to the lift and the village. The condo was very clean and comfortable with basic amenities.
by A verified traveller
Crystal Condo
Posted 30 Aug. 2022 on HomeAwayOverall we had a great stay at this condo! It had just what we needed and we loved the location on the golf course. We would definitely stay here again!