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Flamingo Resort Dai Lai

4.5 star property
Beach hotel with a full-service spa and a golf course
your current months are October, 2024 and November, 2024.
October 2024
November 2024

Photo gallery for Flamingo Resort Dai Lai

Restaurant
Lake View Premium Villa | Terrace/patio
Meeting facility
Bathtub, deep-soaking bathtub, free toiletries, hair dryer
Hilltop Villa | Terrace/patio

Reviews

7.6 out of 10

Good

Popular amenities

  • Bar
    Bar
  • Hot tub
    Hot tub
  • Pool
    Pool
  • Room service
    Room service
  • Spa
    Spa
  • Breakfast available
    Breakfast available

Explore the area

Map
Ngoc Quang, Ngoc Thanh, Phuc Yen, Vinh Phuc, 0211
    Tam Dao National Park
    4 min drive
    Dai Lai Star Golf Club
    5 min drive
    BRG Legend Hill Golf Resort
    34 min drive
    Hanoi (HAN-Noi Bai Intl.)
    42 min drive

Room options

View all photos for Deluxe Twin Room

Premium bedding, minibar, in-room safe, individually decorated

Deluxe Twin Room

Highlights

Garden
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Free cots/infant beds
LCD TV
  • Sleeps 3
  • 2 Single Beds

View all photos for Hilltop Villa

Premium bedding, minibar, in-room safe, individually decorated

Hilltop Villa

Highlights

Lanai
Garden
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Free cots/infant beds
  • 72 sq m
  • Hill view
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Double or Twin Room

Executive Double or Twin Room

Executive Double or Twin Room

Highlights

Garden
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Free cots/infant beds
LCD TV
  • Sleeps 6
  • 2 Double Beds and 1 Single Bed

View all photos for Premier Double or Twin Room

Premier Double or Twin Room

Premier Double or Twin Room

Highlights

Garden
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Free cots/infant beds
LCD TV
  • Sleeps 6
  • 2 Double Beds and 1 Single Bed

View all photos for Executive Twin Room

Premium bedding, minibar, in-room safe, individually decorated

Executive Twin Room

Highlights

Garden
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Free cots/infant beds
LCD TV
  • Sleeps 3
  • 2 Single Beds

View all photos for Deluxe Room

Deluxe Room

Deluxe Room

Highlights

Garden
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Free cots/infant beds
LCD TV
  • Sleeps 3
  • 1 King Bed

View all photos for Flamingo Villa, 3 Bedrooms

Premium bedding, minibar, in-room safe, individually decorated

Flamingo Villa, 3 Bedrooms

Highlights

Patio
Garden
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Free cots/infant beds
  • 150 sq m
  • Sleeps 6
  • 3 Double Beds

View all photos for Executive Double Room

Executive Double Room

Executive Double Room

Highlights

Garden
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Free cots/infant beds
LCD TV
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Double or Twin Room

Executive Double or Twin Room

Executive Double or Twin Room

Highlights

Garden
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Free cots/infant beds
LCD TV
  • Sleeps 4
  • 1 Double Bed and 1 Single Bed

View all photos for Premier Double or Twin Room

Premier Double or Twin Room

Premier Double or Twin Room

Highlights

Garden
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Free cots/infant beds
LCD TV
  • Sleeps 4
  • 1 Double Bed and 1 Single Bed

View all photos for Flamingo Villa, 2 Bedrooms

Premium bedding, minibar, in-room safe, individually decorated

Flamingo Villa, 2 Bedrooms

Highlights

Lanai
Garden
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Free cots/infant beds
  • 150 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Flamingo Villa - 4 Bedrooms

Flamingo Villa - 4 Bedrooms

Flamingo Villa - 4 Bedrooms

Highlights

Garden
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Free cots/infant beds
LCD TV
  • Sleeps 8
  • 4 Double Beds

View all photos for Premier Twin Room

Premium bedding, minibar, in-room safe, individually decorated

Premier Twin Room

Highlights

Garden
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Free cots/infant beds
LCD TV
  • Sleeps 3
  • 2 Single Beds

View all photos for Deluxe Double or Twin Room

Deluxe Double or Twin Room

Deluxe Double or Twin Room

Highlights

Garden
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Free cots/infant beds
LCD TV
  • Sleeps 4
  • 1 Double Bed and 1 Single Bed

View all photos for Forest Villa

Premium bedding, minibar, in-room safe, individually decorated

Forest Villa

Highlights

Garden
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Free cots/infant beds
LCD TV
  • 73 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for Premier Double Room

Premier Double Room

Premier Double Room

Highlights

Garden
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Free cots/infant beds
LCD TV
  • Sleeps 3
  • 1 King Bed

View all photos for 01 Executive Sky King Residence

Premium bedding, minibar, in-room safe, individually decorated

01 Executive Sky King Residence

  • Sleeps 2
  • 1 Queen Bed

View all photos for 01 Deluxe Sky Twin Residence

Premium bedding, minibar, in-room safe, individually decorated

01 Deluxe Sky Twin Residence

  • Sleeps 2
  • 2 Single Beds

View all photos for 02 Deluxe Sky Residence

Premium bedding, minibar, in-room safe, individually decorated

02 Deluxe Sky Residence

  • Sleeps 4
  • 1 Queen Bed and 2 Single Beds

View all photos for 03 Premier Sky Residence

Premium bedding, minibar, in-room safe, individually decorated

03 Premier Sky Residence

  • Sleeps 6
  • 2 Single Beds and 2 Queen Beds

View all photos for 01 Executive Sky Twin Residence

Premium bedding, minibar, in-room safe, individually decorated

01 Executive Sky Twin Residence

  • Sleeps 2
  • 2 Single Beds

View all photos for Flamingo Two Bedroom Villa

Premium bedding, minibar, in-room safe, individually decorated

Flamingo Two Bedroom Villa

  • Sleeps 4
  • 2 Queen Beds

View all photos for 02 Executive Sky Residence

Premium bedding, minibar, in-room safe, individually decorated

02 Executive Sky Residence

  • Sleeps 4
  • 1 Queen Bed and 2 Single Beds

View all photos for 01 Premier Sky King Residence

Premium bedding, minibar, in-room safe, individually decorated

01 Premier Sky King Residence

  • Sleeps 2
  • 1 Queen Bed

View all photos for Forest Villa

Premium bedding, minibar, in-room safe, individually decorated

Forest Villa

  • Sleeps 2
  • 1 Queen Bed

View all photos for 02 Premier Sky Residence

Premium bedding, minibar, in-room safe, individually decorated

02 Premier Sky Residence

  • Sleeps 4
  • 1 Queen Bed and 2 Single Beds

View all photos for Flamingo Four Bedroom Villa

Premium bedding, minibar, in-room safe, individually decorated

Flamingo Four Bedroom Villa

  • Sleeps 8
  • 4 Queen Beds

View all photos for Hilltop Villa

Premium bedding, minibar, in-room safe, individually decorated

Hilltop Villa

  • Sleeps 2
  • 1 Queen Bed

View all photos for 01 Deluxe Sky King Residence

Premium bedding, minibar, in-room safe, individually decorated

01 Deluxe Sky King Residence

  • Sleeps 2
  • 1 Queen Bed

View all photos for Flamingo Three Bedroom Villa

Premium bedding, minibar, in-room safe, individually decorated

Flamingo Three Bedroom Villa

  • Sleeps 6
  • 3 Queen Beds

View all photos for 01 Premier Sky Twin Residence

Premium bedding, minibar, in-room safe, individually decorated

01 Premier Sky Twin Residence

  • Sleeps 2
  • 2 Single Beds

View all photos for 03 Executive Sky Residence

Premium bedding, minibar, in-room safe, individually decorated

03 Executive Sky Residence

  • Sleeps 6
  • 2 Single Beds and 2 Queen Beds

Similar properties

Pool
Villa CBT Flamingo Dai Lai
Pool
Spa
Kids pool
Parking included
4.4 out of 5, Excellent, (3)
The price is AU$148
for 1 night
includes taxes & fees
5 Oct - 6 Oct
Villa CBT Flamingo Dai Lai

About the area

Phuc Yen

A luxury stay in Phuc Yen awaits you at Flamingo Resort Dai Lai. You'll be 2.5 km (1.6 mi) from Tam Dao National Park and 4.3 km (2.7 mi) from Dai Lai Star Golf Club. Highlights at this beach hotel include 4 restaurants, 3 bars/lounges and a full-service spa. .A day of pampering at Flamingo Spa can include massages, body wraps and body scrubs along with aromatherapy and hydrotherapy. Hilltop & The Beach Bar is the hotel's own bar. Enjoy the golf course, indoor swimming pool, free kids' club and 24-hour gym. Business travelers can take advantage of meeting rooms, a conference centre, and a business centre. Additionally, you'll find free Wi-Fi in public areas, an indoor tennis court and a hot tub. Each morning buffet breakfast is available. There's also free self parking, along with the convenience of an area shuttle. .Places within a 30-minute drive of this 4.5-property class Ngoc Thanh hotel include Vac Lake and Melinh Plaza.

What's nearby

  • Tam Dao National Park - 4 min drive
  • Dai Lai Star Golf Club - 5 min drive
  • Thanh Chuong Viet Palace - 26 min drive
  • Tam Dao Church - 34 min drive
  • BRG Legend Hill Golf Resort - 34 min drive

Getting around

  • Ga Phuc Yen Station - 25 min drive
  • Hanoi (HAN-Noi Bai Intl.) - 42 min drive

Restaurants

  • ‪Bamboo Wing Restaurant - ‬15 min walk
  • ‪Tre Restaurant - ‬15 min walk
  • ‪Aoi Sushi - ‬16 min drive
  • ‪Phở Mai Gà - ‬9 min drive
  • ‪Nhà Hàng Phú Quý - ‬11 min walk

About this property

Flamingo Resort Dai Lai

Beach hotel with a full-service spa and a golf course
Flamingo Resort Dai Lai offers its guests a full-service spa, a golf course, and an indoor tennis court. There are 4 restaurants and 3 coffee shops/cafes, as well as a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 3 bars/lounges, a beach bar and a poolside bar. WiFi is free in public spaces.

A business centre and meeting rooms are available. An indoor pool, a hot tub, and a 24-hour fitness centre are also featured at the luxury Flamingo Resort Dai Lai. An area shuttle within 45 km is available for a fee. Free self parking is available.

This 4.5-star Phuc Yen hotel is smoke free.

  • 1 floor
  • 200 guestrooms or units
  • 100 buildings
  • 4 dining venues
  • 3 bars or lounges
  • 3 coffee shops
  • Conference rooms
  • Built in 2011
  • Karaoke
  • Deli
  • Kid's club (free)
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Library
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Beauty salon
  • Television in lobby
  • ATM
  • No smoking on site
  • Bar on the beach
  • Bar by the pool
  • Swim-up bar
Flamingo Resort Dai Lai offers 200 accommodations, which are accessible via exterior corridors and feature minibars and a safe. This individually decorated and furnished accommodation has separate sitting areas. Beds feature premium bedding. LCD televisions come with satellite channels. Bathrooms include a bath with a deep soaking bath, dressing gowns, slippers and bidets.

This Phuc Yen hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Flamingo Spa has 3 treatment rooms. Services include body wraps and body scrubs. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna. There are hot springs/mineral springs on site.

Languages

English, French, Korean, Vietnamese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Area shuttle (surcharge) up to 45 km
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available for a fee: VND 570,000 for adults and VND 370,000 for children
  • 3 bars/lounges
  • 3 coffee shops/cafes
  • 4 restaurants
  • A beach bar
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Bamboo Wings Restaurant
  • Charm Palace Restaurant
  • Forest Restaurant
  • Hilltop & The Beach Bar
  • The Beach Restaurant

Things to do

  • 24-hour gym
  • 9 holes of golf
  • Arcade/game room
  • Basketball
  • Billiards/pool table
  • Fishing
  • Free bicycle rentals
  • Free children's club
  • Full-service spa
  • Hiking/biking trails
  • Indoor pool
  • Indoor tennis court
  • Karaoke
  • Kayaking
  • Library
  • Mini golf
  • Motor boating
  • Mountain biking
  • Personal motorised watercraft
  • Playground
  • Rowing/canoeing
  • Sailing
  • Sauna
  • Spa tub
  • Steam room
  • TV in common areas
  • Volleyball
  • Waterslide
  • Windsurfing

Family friendly

  • Arcade/game room
  • Babysitting (surcharge)
  • Free children's club
  • Indoor pool
  • Laundry facilities
  • Mini golf
  • Playground
  • Snack bar/deli
  • Soundproofed rooms
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry cleaning/laundry service
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Conference centre
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Garden
  • In the mountains
  • On the waterfront
  • Picnic area
  • Pool loungers
  • Terrace

Full-service spa

  • 3 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Hot/mineral springs
  • Hydrotherapy
  • Massage
  • Sauna

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 100 buildings
  • Banquet hall
  • Built in 2011
  • Floor
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Extra futon (surcharge)
  • Premium bedding

Bathroom

  • Bathtub
  • Bidet
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Slippers
  • Towels provided

Entertainment

  • LCD TV with cable/satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

Outdoor space

  • Yard

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Electrical adapters
  • Individual decor
  • Individual furnishings
  • Safe
  • Separate sitting area
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 2 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
You will be asked to provide the property with a copy of your government-issued photo ID after booking
For more details, please contact the property using the information on the booking confirmation
Additional fees apply to children 6-11 years old for breakfast when sharing existing bedding.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Flamingo Resort Dai Lai

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 1 year old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for VND 2000000 per night.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately VND 570000 for adults and from VND 370000 for children
  • Futon bed fee: VND 2000000 per night
  • Rollaway bed fee: VND 2000000 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard and JCB International. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child aged 1 year old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Dai Lai Resort Flamingo
Flamingo Dai Lai Ngoc Thanh
Flamingo Dai Lai Resort
Flamingo Dai Lai Resort Ngoc Thanh
Resort Flamingo Dai Lai
Flamingo Dai Lai Resort Phuc Yen
Flamingo Dai Lai Phuc Yen
Flamingo Dai Lai
Flamingo Dai Lai Resort
Flamingo Resort Dai Lai Hotel
Flamingo Resort Dai Lai Phuc Yen
Flamingo Resort Dai Lai Hotel Phuc Yen

Frequently asked questions

What is the cancellation policy at Flamingo Resort Dai Lai?

Flamingo Resort Dai Lai offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Flamingo Resort Dai Lai?

As of 21 Sept 2024, prices found for a 1-night stay for 2 adults at Flamingo Resort Dai Lai on 29 Sept 2024 start from AU$80.34, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Flamingo Resort Dai Lai?

Yep, Flamingo Resort Dai Lai has a free self car park.

Is there a spa on site at Flamingo Resort Dai Lai?

Yep, Flamingo Spa is available for guests. It has a sauna and hot springs. You'll enjoy heaps of services like body wraps and body scrubs.

Does Flamingo Resort Dai Lai have a pool?

Flamingo Resort Dai Lai has an indoor pool. Grab your bathers and lounge poolside while enjoying on a lounger and with a coldie from the bar.

Does Flamingo Resort Dai Lai have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Flamingo Resort Dai Lai?

Flamingo Resort Dai Lai features a full-service spa, an indoor pool and 4 restaurants. All guestrooms come with deep soaking tubs, premium bedding and 24-hour room service.

What makes Flamingo Resort Dai Lai a romantic place to stay?

1 hot tub and 24-hour room service, as well as deep-soaking baths and premium bedding in the guestrooms, help set the scene for a romantic weekend at Flamingo Resort Dai Lai.

Is Flamingo Resort Dai Lai family-friendly?

You bet! With amenities such as a free children's club, babysitting services and a playground, it's no surprise that Flamingo Resort Dai Lai is a hit with families.

Are there hot tubs in the rooms at Flamingo Resort Dai Lai?

No, but there are deep-soaking baths in the guestrooms.

Does Flamingo Resort Dai Lai serve breakfast?

You bet, buffet breakfast is on offer daily.

Is there a free airport shuttle available at Flamingo Resort Dai Lai?

No, Flamingo Resort Dai Lai does not offer an airport shuttle service.

Is there a bar or restaurant at Flamingo Resort Dai Lai?

Yep, they've got a beach bar and 4 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Flamingo Resort Dai Lai?

Check-in begins at 2 PM. Check-out time is noon.

Are pets allowed at Flamingo Resort Dai Lai?

No, pets and service animals are not allowed.

Is there a golf course on site at Flamingo Resort Dai Lai?

Yep, Flamingo Resort Dai Lai has a 9-hole golf course. You will also find mini golf.

Flamingo Resort Dai Lai Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 29 out of 100 reviews" "
Rating 8 - Good. 44 out of 100 reviews" "
Rating 6 - Okay. 11 out of 100 reviews" "
Rating 4 - Poor. 8 out of 100 reviews" "
Rating 2 - Terrible. 8 out of 100 reviews" "

7.8/10

Cleanliness

7.4/10

Staff & service

8.6/10

Amenities

7.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

David, Ingersoll

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My girlfriend and I stayed here for a few days. We had a great time. Private, good service, lots of good food.
Stayed 2 nights in Apr 2024

4/10 Poor

Tomoko

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

2/10 Terrible

anh, Glen Cove

Stayed 1 night in Oct 2021

8/10 Good

Yoo Jin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020

8/10 Good

Eunkyoung

Travelled with family
Liked: Property conditions & facilities, room comfort
Dai Lai Resort great weekend
Had a great long weekend holiday at Dai Lai Resort! Its beautiful location. Villas are clean, nice, comfortable and a lot of fun for the family. Restaurants are pretty good, not great but definitely not bad either, and priced a lot more than normal Vietnamese restaurants but still totally reasonable considering you're eating on the resort with no other options..I thought very fair value still. Service is the only sort of negative thing I can put...service is not grea mostly because it seemed understaffed at the restaurants
Stayed 3 nights in Apr 2020

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
10 star hotel
We give this hotel 10 Stars. The customer service was excellent. The rooms were beautiful and the ocean view was amazing.
Stayed 2 nights in Jan 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Relaxing place. Could work if expectations are low
We booked the villa but the pool is not heated & the sauna was not working. room service made a mistake on our order & Front Office was not as efficient. Breakfast experience was so so.
Stayed 1 night in Dec 2019

10/10 Excellent

Huong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful overall.
It was a beautiful resort. Very beautiful room and the view. Wifi had some trouble and due to rain the cleanliness was compromised in some spots.
Stayed 1 night in Aug 2019

2/10 Terrible

Anthony

Disliked: Staff & service
cannot speak english
It appears obvious that the Resort does not, nor can it cater to English speaking tourists. Not one of the 100's of staff can speak English. This is not an exaggeration. This situation wrecked our stay. WE CANNOT NOR WILL WE RECOMMEND THIS RESORT TO ANYONE.
Stayed 4 nights in Jul 2019

4/10 Poor

Verified traveller

Stayed 1 night in May 2019

8/10 Good

Ha Ly

Liked: Staff & service
Disliked: Room comfort
Beds were not as requested. We wanted king beds.The beds were twin mattresses next together. That was totally uncomfortable.
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our extended family booked a 4-bedroom villa. Overall, we enjoyed the stay very much. There are a lot of activities to do for kids and adults: bike riding, kayaking, games, etc. Staff were polite and helpful. The Poem restaurant was OK but far from excellent given its high price and low food quality
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Mar 2019

4/10 Poor

Ben, Hanoi, Vietnam

Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service
The service was not good. Chuyen at the front desk was the only one interested in providing help. She did her best to sort out any issues, but her colleagues did their best to screw it up. Nobody informed us of the facilities, amenities, how to rent a bicycle, play golf, or anything else that might be available upon check-in or at any other time during our stay. Great swimming pool at the main hotel. Definitely a highlight. Bamboo Wings restaurant did a good job as well. Good property, but maybe 2 star service. Not sure how they consider this to be an "International" 5 star resort.
Stayed 3 nights in Feb 2019

10/10 Excellent

Roberto, Houston, USA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort located about 45 minutes from Hanoi. It's a gated community near a lake and hills. The scenery is beautiful. As for the resort, it is fully equipped with anything you can imagine. It's a pretty well oiled machine. We stayed in a hilltop villa, for which you needed a buggy ride to get around and they were always readily available within 5 minutes of requesting them. The room was tastefully decorated, minimalist, with a soaking tub and outdoor shower. The room service we ordered and breakfast buffet was excellent as well. Overall, I would highly recommend to anyone wanting to escape the craziness of Hanoi and enjoy some relaxation.
Stayed 1 night in Dec 2018

6/10 Okay

Elice, Kr

Liked: Property conditions & facilities
Overall facilities very good. You can stay more quietly than Hanoi .But you should have spend all of times inside the hotel(specially eating). Except to front staff, they can not speak english....it is difficult to solve the problem when we had blackout..
Stayed 2 nights in Oct 2018

10/10 Excellent

ian

Liked: Cleanliness, property conditions & facilities, room comfort
Vietnam - fabulous complex
Amazing resort and big! If you are after remoteness, quiet but loads of physical stuff to do - this is for you. We were here mid April and very few western people here at all. Not too hot either but loads of sun. Don't get ripped off with a taxi more than 400,000 dong (sounds a lot but actually about 10 quid). We did from the airport and paid 3 times that much, but learnt for the trip back. Fantastic resort - still building in areas but we did not see much of it and did not disturb us. Top tip - language a big problem and although they had English speakers, they were not great. Patience is a virtue....fantastic stay!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great resort nearby Hanoi
We really enjoyed our stay with our two young children. The resort is very clean and service was good. The food options could've been better as there was only one restaurant open during our stay, but overall our family was happy that our kids could swim in a heated pool. They also loved the playground and playing on the beach area. We would recommend it for a short getaway from Hanoi.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Good place to relax
Beautiful place with comfortable accommodations. Unfortunately, the food at the Bamboo Restaurant is way below standard, especially for the price. Breakfast buffet at other restaurant is fine. The rooms are clean, but trash is starting to accumulate between cottages. There is also a huge construction of a hotel going on which can be distracting with the hammering.
Stayed 2 nights in Jul 2017

8/10 Good

TOAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

2/10 Terrible

Rory

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Abosuolte disgusting service lost for words how bad the staff were really big shame as the place is really nice. Food was gross

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities

10/10 Excellent

Tianna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great city getaway!
Though it was cold and rainy, we had a wonderful time getting away from the city and being around nature. We were able to use the provided bikes, the hot pool, the spa and the inflatable ball (where people go inside and spin around).

8/10 Good

Tran, Hanoi

Disliked: Staff & service
the trip was great, but my room's lighting was broken (although the staff asked me to fix it). TV signals were weak. but they had a great bathroom