2/10 Terrible
Rui
Travelled with family
12 Aug 2024
Disliked: Amenities, property conditions & facilities
The main problem is the payment scheme, with different types of taxes overcoming the price. THree taxes in total: • tax is imposed by the city: EUR 1.40 per person, per night
• Administrative fee: EUR 5 per person, per night
• Resort fee: EUR 10 per person, per night
The the city tax is common, but the other ones are not. When you reserve the Hotel by a common hotel searcher like Expedia or other, the total price seems very attractive. But the price you really pay in the hotel is more or less the double you expect. That experience is terrible. You feel yourself like you were stolen. I was quite surprise about the bad comments and low rating of the hotel, but now i understand. The price scheme contaminated all the experience. I will never stay with this company again. They are not transparent. Moreover, the swimming pool are is not included so you need to pay more. Also the hotel clearly needs maintenance. In our room the toilet brush was broken, and in my daughter's room, an aluminum piece of the window was disconnected. Finally there is a paper in the room saying if more than 4 people go in the elevator you pay a penalty of €100...but the elevator inside say the maximum is five. So very disorganized hotel, with a total lack of transparency in the price. I feel abused. Not recommended at all.
Rui
Stayed 1 night in Aug 2024