2/10 Terrible
Nasha
Travelled with group
16 Aug 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
IF you are from the UK DO NOT STAY HERE. The staff are extremely rude and unhelpful. The air con was not working in our room. We are from the UK so are not used to such high temperatures. We asked for help from the reception which were rude. They feebly attempted to fix the issue but could not, they said they could not offer us another room and said 'good luck' and left. We were exhausted and could not sleep the whole night. We had come for a wedding so being so tired was not ideal as we looked terrible. Then the lady at the desk was so rude to us in her cold, smirking attitude when we said we couldn't sleep the whole night. She said that this is a normal issue in Tirana and cant be helped. She then said the hotel does not offer compensation. Her rudeness and her smile at not being able to help us is unacceptable. Albania is becoming a tourist destination and if this hotel wants tourists to stay with them, they need to learn basic customer service. The food was also disgusting. I would never recommend anyone to stay here.
Nasha
Stayed 1 night in Aug 2024