8/10 Good
Verified traveller
Business traveller
25 Aug 2024
Liked: Cleanliness, amenities
Disliked: Staff & service
I loved the hotel vibe. It is old and needs a lot of care but it was like an oasis in the middle of the big city so quiet, calm and relaxing. I was not lucky to be in a room that has AC but you could ask for it upon arrival. I didn’t think it was necessary for us. Only two towels were provided daily and bedding is not changed daily but I did not mind since the city was in a severe drought and it is really unnecessary. I am not sure if this is reviewed by management but I do want to point out that Customer Service training is badly needed for the staff that works there. I could see that the hotel is fully staffed cause I saw people working everywhere but might as well not. The bellboy never offered help and always talking to a driver out in the parking lot, room service took 2 hours to be delivered and asking for support from the front desk was a challenge; they had a problem for any possible solution 😅. Staff is not rude they are just not helpful nor customer service oriented.
I am not too picky. I would stay there again just because of the view and the calmness of the place.
Verified traveller
Stayed 8 nights in Aug 2024
