Mandarin Oriental, Tokyo

5.0 star property
Luxury Tokyo hotel in Chuo with 9 restaurants
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Mandarin Oriental, Tokyo

Lobby
Mandarin Corner Suite King
Restaurant
Mandarin Corner Suite King
Lobby

Reviews

9.6 out of 10

Exceptional

Popular amenities

  • Bar
  • Parking available
  • Spa
  • Gym
  • Room service
  • Pet-friendly
The price is AU$1,223
includes taxes & fees
6 Jan - 7 Jan 2025

Explore the area

Map
2-1-1 Nihonbashi Muromachi, Tokyo, Tokyo-to, 103-8328
  • Imperial Palace East Gardens
    17 min walk
  • Delifrance Nihombashi
    1 min walk
  • Shinnihombashi Station
    2 min walk
  • Tokyo (HND-Haneda)
    28 min drive

Room options

Mandarin Grand Twin

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
HDTV
Blackout curtains
Premium bedding
Designer toiletries
Bidet
  • 60 sq m
  • Mountain view
  • Sleeps 2
  • 2 Single Beds

Mandarin Grand King

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
HDTV
Blackout curtains
Premium bedding
Designer toiletries
Bidet
  • 60 sq m
  • Mountain view
  • Sleeps 2
  • 1 King Bed

Oriental Suite King

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
HDTV
Blackout curtains
Premium bedding
Designer toiletries
Bidet
  • 100 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Deluxe Corner King

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
HDTV
Blackout curtains
Premium bedding
Designer toiletries
Bidet
  • 50 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

Deluxe Twin Room

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
HDTV
Blackout curtains
Premium bedding
Designer toiletries
Bidet
  • 50 sq m
  • City view
  • Sleeps 2
  • 2 Single Beds

Deluxe Premier King Room

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
HDTV
Blackout curtains
Premium bedding
Designer toiletries
Bidet
  • 50 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

Deluxe King Room

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
HDTV
Blackout curtains
Premium bedding
Designer toiletries
Bidet
  • 50 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

Premier Suite King

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
HDTV
Blackout curtains
Premium bedding
Designer toiletries
Bidet
  • 90 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Mandarin Suite King

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
HDTV
Blackout curtains
Premium bedding
Designer toiletries
Bidet
  • 100 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Mandarin Corner Suite King

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
HDTV
Blackout curtains
Premium bedding
Designer toiletries
Bidet
  • 100 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Mandarin Suite Twin

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
HDTV
Blackout curtains
Premium bedding
Designer toiletries
Bidet
  • 60 sq m
  • City view
  • Sleeps 3
  • 2 Single Beds

Premier Suite Twin

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
HDTV
Premium bedding
Separate bedroom
Blackout curtains
Designer toiletries
  • 100 sq m
  • City view
  • Sleeps 3
  • 2 Single Beds

Deluxe Premier Twin Room

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
HDTV
Blackout curtains
Premium bedding
Designer toiletries
Bidet
  • 50 sq m
  • City view
  • Sleeps 2
  • 2 Single Beds

Similar properties

About the area

Tokyo

A luxury stay in the heart of Tokyo awaits you at Mandarin Oriental, Tokyo, a recipient of the prestigious Conde Nast Gold List award in 2021. You'll be 2.7 km (1.7 mi) from Ueno Park and 2.9 km (1.8 mi) from Tokyo Imperial Palace. Highlights at this hotel include 9 restaurants, 2 bars/lounges and a full-service spa. .A day of pampering can include massages, facials and body treatments along with access to the sauna and hot tub. Enjoy the 24-hour gym along with access to aerobics classes and yoga classes. 5920 square feet (550 square metres) of event facilities include 15 meeting rooms and conference space. Additionally, you'll find Wi-Fi in public areas, a snack bar/deli and laundry facilities. Each morning buffet breakfast is served between 7 AM and 10:30 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also the convenience of valet parking. .With a stay at this 5-property class Chuo hotel, you'll be 3.4 km (2.1 mi) from Tokyo Dome and 4.1 km (2.5 mi) from Sensoji Temple.

What's nearby

  • Tokyo Imperial Palace - 3 min drive
  • Tokyo Dome - 4 min drive
  • Sensoji Temple - 4 min drive
  • Tokyo Tower - 5 min drive
  • Tokyo Skytree - 5 min drive

Getting around

  • Shinnihombashi Station - 2 min walk
  • Kanda Station - 7 min walk
  • Tokyo (NRT-Narita Intl.) - 61 min drive

Restaurants

  • ‪王德傳 - ‬2 min walk
  • ‪ISHIYA NIHONBASHI - ‬2 min walk
  • ‪博多ニューコマツ - ‬2 min walk
  • ‪千疋屋総本店 フルーツパーラー - ‬1 min walk
  • ‪離島百貨店離島キッチン 日本橋店 - ‬1 min walk

About this property

Mandarin Oriental, Tokyo

Luxury Tokyo hotel in Chuo with 9 restaurants
Mandarin Oriental, Tokyo offers its guests a full-service spa and a 24-hour health club. There are 9 restaurants and 2 coffee shops/cafes, as well as a nearby snack bar/deli. You can unwind with a drink at one of the 2 bars/lounges. WiFi is available in public spaces for a fee.

Event space at this hotel measures 5920 square feet (550 square metres) and includes conference space. Multilingual staff, gift shops/newsstands, and tour/ticket assistance are also featured at the luxury Mandarin Oriental, Tokyo. For a fee, parking is available.

This 5-star Tokyo hotel is smoke free.

  • 179 guestrooms or units
  • 9 dining venues
  • 2 bars or lounges
  • 2 coffee shops
  • Conference rooms
  • 5920 sq ft of conference space
  • 550 sq. m of conference space
  • Deli
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Lift
  • No smoking on site
Mandarin Oriental, Tokyo offers 179 accommodations with DVD players and minibars. Beds feature premium bedding. Flat-screen televisions come with premium digital channels and pay-per-view films. Bathrooms include a separate bath and shower, dressing gowns, slippers and designer toiletries.

This Tokyo hotel provides wireless Internet access (speed: 25+ Mbps) for a surcharge. Business-friendly amenities include desks, complimentary newspapers and laptop-compatible safes. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include in-room massages.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include facials and body treatments. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna, a hot tub and a steam room.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Awards and affiliations

Mandarin Oriental, Tokyo is listed in the 2021 Condé Nast Traveller Gold List of the world's best places to stay.

Languages

Chinese (Cantonese), English, Japanese, Korean

Property amenities

Internet

  • Available in all rooms: WiFi (JPY 1,500 per night)
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: WiFi (JPY 1,500 per night)

Parking and transport

  • Covered valet parking on site (JPY 6,500 per day; includes in/out privileges)

Food and drink

  • Daily buffet breakfast available 7 AM to 10:30 AM for a fee: JPY 8,855 for adults and JPY 4,428 for children
  • 2 bars/lounges
  • 2 coffee shops/cafes
  • 9 restaurants
  • Snack bar/deli

Things to do

  • 24-hour health club
  • Fitness classes
  • Full-service spa
  • Pilates classes
  • Yoga classes

Family friendly

  • Baby bath
  • Baby toys
  • Changing table
  • Children's games
  • Children's toys
  • DVD player
  • Free cot
  • In-room babysitting
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms
  • Stroller

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 15 meeting rooms
  • 5,920 square feet of conference space

Full-service spa

  • Aromatherapy
  • Facials
  • In-room massages
  • Sauna
  • Spa open daily
  • Spa tub
  • Steam room

Accessibility

  • Lift

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bidet
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • DVD player
  • Flat-screen TV with premium digital channels
  • Pay films

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Eco-friendly toiletries
  • Free daily newspapers
  • Heating (climate-controlled)
  • Laptop-compatible safe
  • Recycling
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 2:00 AM
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 20

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • Pets: JPY 22770 per accommodation, per night
  • Only dogs are allowed
  • Maximum 1 (weight limit: 33 lb per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for JPY 10000.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • The city tax ranges from JPY 100–200 per person, per night, based on the nightly room rate. The tax does not apply to nightly rates under JPY 10,000. Please note that further exemptions may apply. For more details, please contact the office using the information on the reservation confirmation received after booking.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately JPY 8855 for adults and from JPY 4428 for children
  • Fee for in-room wireless Internet: JPY 1500 per night (rates may vary)
  • Fee for wireless Internet in public areas: JPY 1500 per night (rates may vary)
  • Valet parking fee: JPY 6500 per day (in/out privileges)
  • Pet fee: JPY 22770 per accommodation, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: JPY 10000.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Cashless transactions are available
On-site parties or group events are strictly prohibited
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a fire extinguisher and a security system
Charges for extra guests may apply and vary according to property policy.
A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, debit cards and cash. On-site parties or group events are strictly prohibited. This property uses a grey water recycling system and eco-friendly cleaning products.
    For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector and a security system in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Mandarin Oriental Tokyo Hotel
Mandarin Oriental Hotel Tokyo
Mandarin Oriental Tokyo
Tokyo Mandarin Oriental
Chuo Mandarin Oriental
Mandarin Oriental Chuo
Mandarin Oriental, Tokyo Hotel Chuo
Mandarin Oriental, Tokyo Japan
Mandarin Tokyo
Mandarin Oriental Tokyo
Mandarin Oriental, Tokyo Hotel
Mandarin Oriental, Tokyo Tokyo
Mandarin Oriental, Tokyo Hotel Tokyo

Frequently asked questions

What is the cancellation policy at Mandarin Oriental, Tokyo?

Mandarin Oriental, Tokyo offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Mandarin Oriental, Tokyo?

As of 22 Dec 2024, prices found for a 1-night stay for 2 adults at Mandarin Oriental, Tokyo on 6 Jan 2025 start from AU$1,222.96, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Mandarin Oriental, Tokyo?

Yep, Mandarin Oriental, Tokyo has covered valet parking with in/out privileges for JPY 6500 per day.

Are there any beaches close to Mandarin Oriental, Tokyo?

The closest beach to Mandarin Oriental, Tokyo is Odaiba Beach Park (6.2 km).

Is there a spa on site at Mandarin Oriental, Tokyo?

Yep, there is an onsite spa at Mandarin Oriental, Tokyo. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like facials and body treatments.

What luxury perks are available at Mandarin Oriental, Tokyo?

Mandarin Oriental, Tokyo features a full-service spa, a 24-hour health club and 9 restaurants. All guestrooms come with premium bedding and 24-hour room service.

What makes Mandarin Oriental, Tokyo a romantic place to stay?

A hot tub and romance packages, as well as premium bedding and massage services available in the guestrooms, help set the scene for a romantic weekend at Mandarin Oriental, Tokyo.

Is Mandarin Oriental, Tokyo family-friendly?

You bet! With amenities such as laundry facilities and a deli, as well as changing tables and baby baths in the guestrooms, it's no surprise that Mandarin Oriental, Tokyo is a hit with families.

Does Mandarin Oriental, Tokyo serve breakfast?

Yep, buffet breakfast is available daily from 7 AM to 10:30 AM.

Is there a free airport shuttle available at Mandarin Oriental, Tokyo?

No, Mandarin Oriental, Tokyo does not offer an airport shuttle service.

Is there a bar or restaurant at Mandarin Oriental, Tokyo?

Yep, Mandarin Oriental, Tokyo has 9 restaurants.

What time are check-in & check-out at Mandarin Oriental, Tokyo?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Mandarin Oriental, Tokyo?

Dogs are welcome at Mandarin Oriental, Tokyo, with food and water bowls on offer. Just so you know, there's a limit of one pet, with a maximum weight of up to 15 kg per pet.

Mandarin Oriental, Tokyo Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 305 out of 376 reviews" "
Rating 8 - Good. 49 out of 376 reviews" "
Rating 6 - Okay. 11 out of 376 reviews" "
Rating 4 - Poor. 7 out of 376 reviews" "
Rating 2 - Terrible. 4 out of 376 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Cameron

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2024

10/10 Excellent

yair

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

10/10 Excellent

ELIF, Miami Bech

Liked: Cleanliness, staff & service, property conditions & facilities
Superb!
Stayed 3 nights in Sep 2024

10/10 Excellent

Maximo, Miami

Stayed 3 nights in Aug 2024

10/10 Excellent

Charles

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mandarin Oriental always provides top notch service and is a home from home. Staff are welcoming and always courteous.
Stayed 3 nights in Sep 2024

10/10 Excellent

TONY, Pleasant Hill

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was perfect. The hotel was classy/ambiance was good/cleanliness was to a tee and felt comfortable in the room. Location was convenient. Staff were very helpful and service was good. If I would find one kink, it would be the shower. Should have sime separation or stopper so that water when showering does not spill all over the bathroom
Stayed 3 nights in Aug 2024

10/10 Excellent

Jade

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Aug 2024

10/10 Excellent

Carla

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Immaculate. Perfect location. Wonderful attention to detail.
Stayed 7 nights in Aug 2024

10/10 Excellent

Utshob

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was amazing as well as the food at sense , they are very accommodating
Stayed 1 night in Jul 2024

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2024

10/10 Excellent

Jennifer, Ancaster

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed at this property twice in the last 2 years . The hotel is beautiful property with stunning views of Tokyo. We found the service has slipped ever so slightly from our initial visit but over all, still an impressive venue. A special thank you of appreciation goes out to Kutari the young gentleman who greeted us each day in the car park. Most helpful and pleasant each and every time we saw him, service with a smile ! One negative regarding policy. The property pool is only available for guests from 6:30 am til 9:30 am. Only guests having a spa treatment booked were entitled to use it after those hours. We feel that’s not a terrific message to send to those paying clients who should be entitled to use the pool as any other hotel would offer.
Stayed 7 nights in Jun 2024

10/10 Excellent

David, Irvine

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent room and service
Stayed 4 nights in Jun 2024

10/10 Excellent

Kelvin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like how convenient the location is. The metro station is right next to the hotel. It takes just 10 mins to go to Ginza. It is also on the line where Omotesando and Shibuya. I also like the bar. Very cool. Classic cocktails with its own creativity and a fine touch of Japanese culture in it. Staff are very helpful. The room is amazing. Looking directly into the metropolis.
Stayed 2 nights in Jun 2024

10/10 Excellent

gerald, Newport Coast

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you like service, you will like this hotel. The service is outstanding. The hotel goes out of its way to make you feel at home. We stayed at one of the higher end suites and we welcomed with a very ample fruit basket with some of the best fruit I have ever had. The restaurants try to know you by name. The spa is first class and the sauna has a 30 story view of the city.
Stayed 3 nights in Jun 2024

8/10 Good

gerald, Newport Coast

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For a 5 star resort it is a bit tired. Food not great. View of city spectacular
Stayed 2 nights in Jun 2024

10/10 Excellent

Gil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic vacation!
We had an amazing stay! Excellent service, fantastic amenities, and overall a standout experience.
Stayed 5 nights in May 2024

10/10 Excellent

Vicki, Albuquerque

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff really professional and helpful.
Stayed 3 nights in May 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stunning Stay
The hotel was so so beautiful and the staff were so fabulous and so so kind. The room was above perfect.
Stayed 3 nights in Apr 2024

10/10 Excellent

GRACE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in May 2024

10/10 Excellent

Austin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Five stars all the way!
Stayed 6 nights in Apr 2024

10/10 Excellent

Sergei, Toronto

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super location, amazing views, 5 amenities. We enjoyed everything, the quality of the room with a stunning view from 30th floor, fantastic choices at breakfast, walkable to amazing restaurants and shopping at Ginza! Service is second to none. Definitely will come back!
Stayed 2 nights in Apr 2024

6/10 Okay

Peter

Stayed 3 nights in Apr 2024

2/10 Terrible

Steve

Liked: Cleanliness, room comfort
Disliked: Staff & service
Ripped off and zero accountability
Hotel is a stripped down version of MO. Nothing is included with the room. You have to pay for the spa facility after 9am. They charge $60 for breakfast. They also add a 15% service charge to everything, so you get ripped off on two levels. Room was small and dated. Dirty windows. Service is unacceptable. We were there with another couple who was getting married. The hotel knew this. We also reminded them of the wedding. Their wedding came and went, and the hotel did NOTHING. The morning after we let them know of our disappointment. Only then did they send over some fake rose petals and a bottle of champagne. When we were checking out and were asked about our stay, and we told them about the missed wedding, (among other things), they had the audacity to respond by saying they did something for the wedding. Somehow doing it a day late is acceptable and our complaint wasn't valid to them. This is the epitome of terrible customer service. Zero accountability.
Stayed 6 nights in Mar 2024

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay here, you’ll love it!
Such an amazing stay at this hotel! The hotel and service was impeccable - fantastic food, beautiful rooms, the spa is top notch, and everyone who works here was extremely helpful and friendly. Can’t recommend this place enough!
Stayed 3 nights in Feb 2024

10/10 Excellent

Helmut

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2024