This is not a hotel! It is a 2 bedroom apartment in the traditional Japanese style. It was cozy and showed what it was like to live like the locals. There is no elevator so we had to walk up 4 floors, but the ceilings are fairly low so it was like 3 US stories. We slept in one bed room and used the second as a dressing room since it was just 2 of us but it fits 5. The bedroom had legit Japanese style futons on tatami mats on the wooden floor, it delivered the authentic Japanese home life as depicted in anime. Because it was an apartment there was no room service, but there are plenty of stores, restaurants, and bars nearby. Instructions and maps all in English were left for us on the kitchen table as well as a hot spot to borrow for the week. We went in winter so it was cold and only the bedrooms have heaters. No central air/heat like in the U.S. but smaller units like in Puerto Rico, which we got used to quickly. Bathroom was interesting with complete instructions on how to use the shower and bath tub and the restroom were separate rooms like in many Japanese homes. Because it was an apartment, we had to clean up after ourselves and left things how we found them. You receive the email with a map on how to get to the apartment, but you cant see the street names, you should google it first with street names. We were lost for a bit getting there, but once we found it it was easy. There were good landmarks, like a pedestrian bridge marking left at the next light for Toyatama.