8/10 Good
John
22 June 2024
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Some constructive criticisms but we will come back
Disappointed that when rooms are serviced each day the bed is no longer made--simply "pulled up" was the reply when we queried this at reception. On previous visits to your and other hotels the bed has always been made properly by the hotel staff. If the policy has been changed guests should be made aware of it. Disappointed also that there is no longer a folder of information about he hotel in the room. Guests now have to scan the clever pattern thing. O K for young "with it technos" but my wife and I are of an age where a piece of paper is what we need--but we survived and found out everything we needed to know by asking-- a bit old fashioned I know but it works. We spoke to about a dozen members of staff during our three night stay. To a man/woman they were all very pleasant, helpful, prepared to chat, give advice about the local area etc. They came across as being very happy at their work and are obviously working together as a good team.
If the bed in Room 108 had been set a few more inches away from the window the chair with arms would not be in the way. However it is good to have two comfortable chairs in the room.
We found the library area was an excellent place to sit and read or do crosswords.
Breakfast was very good. Good to be offered open mushrooms instead of small button mushrooms. Breakfast menu was good and offered a good variety of choices. Food was cooked freshly and was hot. Good to have toast from an interesting not bog standard sliced .loaf
John
Stayed 3 nights in Jun 2024