The Westin Palace, Madrid

5.0 star property
Luxury Madrid hotel in Madrid Centro with a full-service spa
your current months are October, 2024 and November, 2024.
October 2024
November 2024

Photo gallery for The Westin Palace, Madrid

Premium bedding, pillow-top beds, minibar, in-room safe
Exterior
Royal Suite
Royal Suite
Street view

Reviews

9.2 out of 10

Wonderful

Popular amenities

  • Restaurant
  • Bar
    Bar
  • Spa
    Spa
  • Pet-friendly
    Pet-friendly
  • Room service
    Room service
  • Gym
    Gym

Explore the area

Map
Plaza de las Cortes, 7, Madrid, Madrid, 28014
    Paseo del Prado
    1 min walk
    Thyssen-Bornemisza National Museum
    1 min walk
    Prado Museum
    4 min walk
    Madrid (MAD-Adolfo Suárez Madrid-Barajas)
    19 min drive

Room options

Deluxe Room, 2 Single Beds

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Hypo-allergenic bedding
Pillow-top bed
Premium bedding
  • 29 sq m
  • Sleeps 2
  • 2 Single Beds

Deluxe Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Hypo-allergenic bedding
Pillow-top bed
Premium bedding
  • 29 sq m
  • Sleeps 2
  • 1 King Bed

Premium Room, 1 King Bed, City View (Neptuno View)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Hypo-allergenic bedding
Pillow-top bed
Premium bedding
  • 29 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

Palace Suite

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Hypo-allergenic bedding
Pillow-top bed
Premium bedding
  • 55 sq m
  • Sleeps 4
  • 1 King Bed

Executive Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Hypo-allergenic bedding
Pillow-top bed
Premium bedding
  • 29 sq m
  • Sleeps 2
  • 1 King Bed

Premium Room, 2 Single Beds, City View (Neptuno View)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Hypo-allergenic bedding
Pillow-top bed
Premium bedding
  • 29 sq m
  • City view
  • Sleeps 2
  • 2 Single Beds

Premium Room, 1 King Bed (Street View)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Hypo-allergenic bedding
Pillow-top bed
Premium bedding
  • 29 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Executive Room, 2 Single Beds

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Hypo-allergenic bedding
Pillow-top bed
Premium bedding
  • 29 sq m
  • Sleeps 2
  • 2 Single Beds

Premium Room, 2 Single Beds, View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Hypo-allergenic bedding
Pillow-top bed
Premium bedding
  • 29 sq m
  • City view
  • Sleeps 3
  • 2 Single Beds

Suite, 1 King Bed, Non Smoking

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Hypo-allergenic bedding
Pillow-top bed
Premium bedding
  • Sleeps 4
  • 1 King Bed

Grand Room, 2 Single Beds, Non Smoking, View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Hypo-allergenic bedding
Pillow-top bed
Premium bedding
  • 27 sq m
  • City view
  • Sleeps 3
  • 2 Single Beds

Grand Room, 1 King Bed, Non Smoking, View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Hypo-allergenic bedding
Pillow-top bed
Premium bedding
  • 27 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Grand Room, 1 King Bed, Non Smoking, View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Hypo-allergenic bedding
Pillow-top bed
Premium bedding
  • 27 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Royal Suite

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Hypo-allergenic bedding
  • 160 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

Suite, 1 Bedroom, Non Smoking

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Hypo-allergenic bedding
Pillow-top bed
  • 70 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

Suite, 1 Bedroom, Non Smoking

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Hypo-allergenic bedding
Pillow-top bed
  • 90 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

Similar properties

About the area

Madrid

A luxury stay in the heart of Madrid awaits you at The Westin Palace, Madrid. Within steps you'll find Congress of Deputies and Thyssen-Bornemisza National Museum. Highlights at this hotel include a full-service spa, a restaurant and a 24-hour gym. .A day of pampering can include massages and mani/pedis. At the hotel's own lounge bar, you can stop for a drink. Meeting rooms, a business centre, and limo/town car service are among the business amenities offered. Other amenities include free Wi-Fi in public areas, a gym and coffee/tea in a common area. Each morning buffet breakfast is served between 7 AM and 11 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also limited parking, along with the convenience of car rentals on site. .Places within a short walk of this 5-property class Madrid Centro hotel include Fountain of Neptune and Parroquia Jesus de Medinaceli.

What's nearby

  • Thyssen-Bornemisza National Museum - 1 min walk
  • Prado Museum - 4 min walk
  • Gran Via - 6 min walk
  • Puerta del Sol - 9 min walk
  • Museo Nacional Centro de Arte Reina Sofía - 10 min walk

Getting around

  • Anton Martin Station - 7 min walk
  • Madrid Recoletos Station - 14 min walk
  • Madrid (MAD-Adolfo Suárez Madrid-Barajas) - 19 min drive

Restaurants

  • ‪Starbucks - ‬1 min walk
  • ‪Lobby Westin Palace - ‬1 min walk
  • ‪Faborit - ‬1 min walk
  • ‪VIPS Neptuno - ‬1 min walk
  • ‪La Dolores - ‬3 min walk

About this property

The Westin Palace, Madrid

Luxury Madrid hotel in Madrid Centro with a full-service spa
The Westin Palace, Madrid offers its guests a full-service spa and a 24-hour fitness centre. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

Business amenities include a business centre, meeting rooms, and limo/town car service. A terrace, multilingual staff, and tour/ticket assistance are also featured at the luxury The Westin Palace, Madrid.

This 5-star Madrid hotel is smoke free.

  • 1 building
  • 470 guestrooms or units
  • 6 levels
  • Conference rooms
  • Built in 1912
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue
The Westin Palace, Madrid offers 470 accommodations with minibars and laptop-compatible safes. Pillowtop beds feature premium bedding. LED televisions are featured in guestrooms. Bathrooms include a combined bath/shower unit with a deep soaking bath, dressing gowns, slippers and complimentary toiletries.

This Madrid hotel provides complimentary wireless Internet access, with a speed of 250+ Mbps (good for 3–5 people or up to 10 devices). Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include a hairdryer and an iron/ironing board. In-room massages, hypo-allergenic bedding and change of bedsheets can be requested. Housekeeping is provided on request.

The on-site spa has massage/treatment rooms. Services include massages and manicures and pedicures. The spa is open daily.

Languages

English, French, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Limo/town car service
  • Limited on-site parking
  • Onsite parking options include a garage

Food and drink

  • Daily buffet breakfast available 7 AM to 11 AM for a fee: EUR 42 per person
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Things to do

  • 24-hour gym
  • Full-service spa
  • Shopping

Family friendly

  • Free cot
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping on request
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Garden
  • Terrace
  • Vegetable garden

Full-service spa

  • In-room massages
  • Manicures/pedicures
  • Spa open daily
  • Spa treatment rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Height-adjustable showerhead
  • In-room accessibility
  • Lever door handles
  • Lift
  • Low-height counter and sink
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 6 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Building
  • Built in 1912
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Local artist showcase
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Free cot
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Deep soaking bathtub
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • Smart TV with premium channels

Food and drink

  • 24-hour room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Eco-friendly cleaning products available
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 1 AM
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

The property will be renovating from 1 August 2024 to 28 February 2025 (completion date subject to change). The following areas are affected:
  • Hallway
  • Meeting facilities
During renovations, the hotel will make every effort to minimise noise and disturbance.

Access methods

Staffed front desk

Pets

  • Pets are welcome and stay free
  • Food and water bowls are available

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for EUR 110.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 42 per person
  • Rollaway bed fee: EUR 110.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher and a security system
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay and Eurocard. Cash is not accepted. This property uses eco-friendly cleaning products. For guests' safety, the property includes a fire extinguisher, a smoke detector and a security system in all accommodation. Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Madrid Palace Westin
Madrid Westin Palace
Palace Madrid
Palace Madrid Westin
Westin Madrid
Westin Madrid Palace
Westin Palace
Westin Palace Hotel
Westin Palace Hotel Madrid
Westin Palace Madrid
The Westin Palace Madrid Hotel Madrid
Westin Palace Madrid Hotel
The Westin Palace, Madrid Hotel
The Westin Palace, Madrid Madrid
The Westin Palace, Madrid Hotel Madrid

Frequently asked questions

What is the cancellation policy at The Westin Palace, Madrid?

The Westin Palace, Madrid offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at The Westin Palace, Madrid?

As of 20 Sept 2024, prices found for a 1-night stay for 2 adults at The Westin Palace, Madrid on 1 Oct 2024 start from AU$914.37, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at The Westin Palace, Madrid?

Onsite parking is limited.

Is there a spa on site at The Westin Palace, Madrid?

Yep, there is an onsite spa at The Westin Palace, Madrid. You'll enjoy services like massages.

What makes The Westin Palace, Madrid a romantic place to stay?

A lounge bar and 24-hour room service, as well as deep-soaking baths and pillowtop beds in the guestrooms, help set the scene for a romantic weekend at The Westin Palace, Madrid.

Is The Westin Palace, Madrid family-friendly?

You bet! With amenities such as laundry facilities, as well as free infant beds in the guestrooms, it's no surprise that The Westin Palace, Madrid is a hit with families.

Are there hot tubs in the rooms at The Westin Palace, Madrid?

No, but there are deep-soaking baths in the guestrooms.

Does The Westin Palace, Madrid serve breakfast?

Yeah, buffet brekkie is on offer daily between 7 AM and 11 AM.

Is there a free airport shuttle available at The Westin Palace, Madrid?

No, The Westin Palace, Madrid does not offer an airport shuttle service.

Is there a bar or restaurant at The Westin Palace, Madrid?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at The Westin Palace, Madrid?

Check-in begins at 2:00 PM. Check-out time is noon.

Are pets allowed at The Westin Palace, Madrid?

Furry friends are welcome at The Westin Palace, Madrid, with food and water bowls on offer.

The Westin Palace, Madrid Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 690 out of 1004 reviews" "
Rating 8 - Good. 208 out of 1004 reviews" "
Rating 6 - Okay. 59 out of 1004 reviews" "
Rating 4 - Poor. 27 out of 1004 reviews" "
Rating 2 - Terrible. 20 out of 1004 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

ENRIQUE

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of my allbtime greats. We stay in this hotel every time we come to Madrid, which is quite often. Never disappoints. Hreat staff, best location!
Stayed 3 nights in Apr 2024

6/10 Okay

Bob

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Lots of construction going on. The price isn’t worth it considering the daily heavy construction on all sides of the hotel. The famous dome ceiling in the lobby is closed for renovation.
Stayed 2 nights in Jun 2024

10/10 Excellent

German

Stayed 3 nights in Jun 2024

10/10 Excellent

Virginia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Loved the hotel.
Stayed 3 nights in May 2024

10/10 Excellent

Steven

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Impressive, Grand with great service! We’ll be back.
Stayed 3 nights in Jun 2024

10/10 Excellent

Juan

Liked: Cleanliness, staff & service
Deseo terminen pronto la remodelación.
Stayed 2 nights in May 2024

8/10 Good

Scott

Travelled with group
Liked: Cleanliness, staff & service, amenities
The hotel is being remodeled. Despite what was said about the hours of construction, the workers started much earlier than announced and were very noisy. The gym is also very difficult to access and needs an update too. Otherwise loved the hotel and will return.
Stayed 2 nights in May 2024

8/10 Good

SOLI

Liked: Staff & service, property conditions & facilities
The location of
Stayed 4 nights in May 2024

10/10 Excellent

Teresa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The area around the outside of the hotel, and inside, were under construction, so there was some noise and construction debris on our floor, though the workers had it all cleaned up by the end of the day. The breakfast buffet was not the best I've had (dried out hashbrowns, potatoes chronically almost gone), though it was still very decent. The room was elegant and comfortable, and the staff super helpful, especially the concierges, who were very friendly and helpful and directed us to some excellent nearby restaurants.
Stayed 3 nights in May 2024

10/10 Excellent

Pamela

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Customer service was professional and friendly. Beautiful dining area with a nice breakfast buffet and variety of menu options, including vegetarian. Rooms are newly done and beautiful - included thoughtful details such as lighting options to brighten or dim areas of the room. Great shower with the exception that because it was partially open, excess water was flowing to the outside and needed extra towels on the floor to absorb. Great stay.
Stayed 3 nights in May 2024

10/10 Excellent

Mandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024

8/10 Good

Catalina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
La primera vez que me alojé aqui el desayuno se me hizo excelente. Esta vez siento que no estaba ni cerca. Pero los cuartos estan recien remodelados, muy bonitos. El aire acondicionado es un poco complicado, si deberian informar como manejarlo a tus acomodo al llegar.
Stayed 2 nights in May 2024

10/10 Excellent

JOSE LUIS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2024

10/10 Excellent

Chitra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely place
Stayed 3 nights in Apr 2024

8/10 Good

Enrique

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel location was not good for me and my wife. We feel better when staying at the Gran Vía area, where we need to walk less to access our sites of interest. Breakfast options could be better. Access to Hotel is limited during weekends, where many city official activities occurred. However, this Hotel is beautiful and very well operated.
Stayed 3 nights in Apr 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location, beautiful hotel well refurbished.
Stayed 2 nights in Apr 2024

8/10 Good

Arturo

Stayed 3 nights in Apr 2024

8/10 Good

chetana

Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our stay.
Stayed 2 nights in Mar 2024

8/10 Good

Franklin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the new rooms, excellent! Service, perfect. Coffee, poor (in comparison to the rest of Spain), Jamón Ibérico, was not, at best it might have been Serrano. Otherwise, beautiful property.
Stayed 1 night in Apr 2024

10/10 Excellent

Angelica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love the location. Wonderful breakfast!
Stayed 6 nights in Mar 2024

8/10 Good

Luis

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very well located place
Stayed 2 nights in Mar 2024

10/10 Excellent

Alicia

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2024

10/10 Excellent

Denise

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful and recently renovated historical property with outstanding service
Stayed 2 nights in Mar 2024

10/10 Excellent

Antonio

Stayed 1 night in Jan 2024

10/10 Excellent

Warren

Stayed 1 night in Feb 2024