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Ona Mar Menor Golf & Spa

5.0 star property
Luxury hotel with 3 restaurants and full-service spa

Photo gallery for Ona Mar Menor Golf & Spa

Front of property - evening/night
Indoor pool, outdoor pool, pool loungers
Indoor pool, outdoor pool, pool loungers
Terrace/patio
Lobby sitting area

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Parking available
  • Pool
  • Pet-friendly
  • Spa
  • Room service
The current price is AU$173
includes taxes & fees
8 Mar - 9 Mar

Explore the area

Map
Calle Ceiba, s/n, Torre-Pacheco, Murcia, 30700
  • Mar Menor Golf
    ‪1 min walk‬
  • Club de Golf Torre Pacheco
    ‪5 min drive‬
  • Ifepa
    ‪6 min drive‬
  • Murcia (MJV-San Javier)
    ‪17 min drive‬

Room options

Suite

Highlights

Soundproofed
Air conditioning
Eco-friendly toiletries
Hairdryer
Bathrobes
Private bathroom
Bidet
Coffee/tea maker
  • Sleeps 3
  • 1 Queen Bed and 1 Double Sofa Bed

Suite

Highlights

Soundproofed
Air conditioning
Eco-friendly toiletries
Hairdryer
Bathrobes
Private bathroom
Bidet
Coffee/tea maker
  • Sleeps 3
  • 1 Queen Bed and 1 Double Sofa Bed

Suite

Highlights

Soundproofed
Air conditioning
Eco-friendly toiletries
Hairdryer
Bathrobes
Private bathroom
Bidet
Coffee/tea maker
  • Sleeps 2
  • 1 Queen Bed and 1 Double Sofa Bed

Suite

Highlights

Soundproofed
Air conditioning
Eco-friendly toiletries
Hairdryer
Bathrobes
Private bathroom
Bidet
Coffee/tea maker
  • Sleeps 3
  • 1 Queen Bed and 1 Double Sofa Bed

Suite

Highlights

Soundproofed
Air conditioning
Eco-friendly toiletries
Hairdryer
Bathrobes
Private bathroom
Bidet
Coffee/tea maker
  • Sleeps 2
  • 1 Queen Bed and 1 Double Sofa Bed

Suite

Highlights

Soundproofed
Air conditioning
Eco-friendly toiletries
Hairdryer
Bathrobes
Private bathroom
Bidet
Coffee/tea maker
  • Sleeps 1
  • 1 Queen Bed and 1 Double Sofa Bed

Junior Suite

Highlights

Soundproofed
Air conditioning
Separate bedroom
Eco-friendly toiletries
Hairdryer
Bathrobes
Private bathroom
Bidet
  • Sleeps 3
  • 1 Queen Bed

Superior Double Room

Highlights

Soundproofed
Air conditioning
Eco-friendly toiletries
Hairdryer
Bathrobes
Private bathroom
Bidet
Coffee/tea maker
  • Sleeps 2
  • 2 Single Beds

Suite

Highlights

Soundproofed
Air conditioning
Eco-friendly toiletries
Hairdryer
Bathrobes
Private bathroom
Bidet
Coffee/tea maker
  • Sleeps 2
  • 1 Double Bed and 1 Double Sofa Bed OR 2 Single Beds

Suite

Highlights

Soundproofed
Air conditioning
Eco-friendly toiletries
Hairdryer
Bathrobes
Private bathroom
Bidet
Coffee/tea maker
  • Sleeps 2
  • 1 Double Bed and 1 Double Sofa Bed OR 2 Single Beds

Suite

Highlights

Soundproofed
Air conditioning
Eco-friendly toiletries
Hairdryer
Bathrobes
Private bathroom
Bidet
Coffee/tea maker
  • Sleeps 1
  • 1 Double Bed and 1 Double Sofa Bed OR 2 Single Beds

Double Room

Highlights

Soundproofed
Air conditioning
Eco-friendly toiletries
Hairdryer
Bathrobes
Private bathroom
Bidet
Coffee/tea maker
  • Sleeps 2
  • 1 Double Bed and 1 Double Sofa Bed OR 2 Single Beds

Double Room

Highlights

Soundproofed
Air conditioning
Eco-friendly toiletries
Hairdryer
Bathrobes
Private bathroom
Bidet
Coffee/tea maker
  • Sleeps 2
  • 1 Double Bed and 1 Double Sofa Bed OR 2 Single Beds

Double Room

Highlights

Soundproofed
Air conditioning
Eco-friendly toiletries
Hairdryer
Bathrobes
Private bathroom
Bidet
Coffee/tea maker
  • Sleeps 1
  • 1 Double Bed and 1 Double Sofa Bed OR 2 Single Beds

Suite

Highlights

Soundproofed
Air conditioning
Eco-friendly toiletries
Hairdryer
Bathrobes
Private bathroom
Bidet
Coffee/tea maker
  • Sleeps 3
  • 1 Queen Bed and 1 Double Sofa Bed

Suite

Highlights

Soundproofed
Air conditioning
Eco-friendly toiletries
Hairdryer
Bathrobes
Private bathroom
Bidet
Coffee/tea maker
  • Sleeps 3
  • 1 Queen Bed and 1 Double Sofa Bed

Suite

Highlights

Soundproofed
Air conditioning
Eco-friendly toiletries
Hairdryer
Bathrobes
Private bathroom
Bidet
Coffee/tea maker
  • Sleeps 2
  • 1 Queen Bed and 1 Double Sofa Bed

Suite

Highlights

Soundproofed
Air conditioning
Eco-friendly toiletries
Hairdryer
Bathrobes
Private bathroom
Bidet
Coffee/tea maker
  • Sleeps 3
  • 1 Queen Bed and 1 Double Sofa Bed

Suite

Highlights

Soundproofed
Air conditioning
Eco-friendly toiletries
Hairdryer
Bathrobes
Private bathroom
Bidet
Coffee/tea maker
  • Sleeps 2
  • 1 Queen Bed and 1 Double Sofa Bed

Suite

Highlights

Soundproofed
Air conditioning
Eco-friendly toiletries
Hairdryer
Bathrobes
Private bathroom
Bidet
Coffee/tea maker
  • Sleeps 1
  • 1 Queen Bed and 1 Double Sofa Bed

Suite

Highlights

Soundproofed
Air conditioning
Eco-friendly toiletries
Hairdryer
Bathrobes
Private bathroom
Bidet
Coffee/tea maker
  • Sleeps 3
  • 1 Queen Bed and 1 Double Sofa Bed

Suite

Highlights

Soundproofed
Air conditioning
Eco-friendly toiletries
Hairdryer
Bathrobes
Private bathroom
Bidet
Coffee/tea maker
  • Sleeps 3
  • 1 Queen Bed and 1 Double Sofa Bed

Suite

Highlights

Soundproofed
Air conditioning
Eco-friendly toiletries
Hairdryer
Bathrobes
Private bathroom
Bidet
Coffee/tea maker
  • Sleeps 2
  • 1 Queen Bed and 1 Double Sofa Bed

Royal Suite

Highlights

Soundproofed
Air conditioning
Separate bedroom
Eco-friendly toiletries
Hairdryer
Bathrobes
Private bathroom
Bidet
  • Sleeps 3
  • 1 Queen Bed

Suite

Highlights

Soundproofed
Air conditioning
Eco-friendly toiletries
Hairdryer
Bathrobes
Private bathroom
Bidet
Coffee/tea maker
  • Sleeps 3
  • 1 Queen Bed and 1 Double Sofa Bed

Suite

Highlights

Soundproofed
Air conditioning
Eco-friendly toiletries
Hairdryer
Bathrobes
Private bathroom
Bidet
Coffee/tea maker
  • Sleeps 2
  • 1 Queen Bed and 1 Double Sofa Bed

Suite

Highlights

Soundproofed
Air conditioning
Eco-friendly toiletries
Hairdryer
Bathrobes
Private bathroom
Bidet
Coffee/tea maker
  • Sleeps 1
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Junior Suite

Junior Suite

Junior Suite

Highlights

Soundproofed
Air conditioning
Eco-friendly toiletries
Hairdryer
Bathrobes
Private bathroom
Bidet
Coffee/tea maker
  • Sleeps 3
  • 1 Queen Bed

View all photos for Suite Real

Suite Real

Suite Real

Highlights

Soundproofed
Air conditioning
Eco-friendly toiletries
Hairdryer
Bathrobes
Private bathroom
Bidet
Coffee/tea maker
  • Sleeps 3
  • 1 King Bed

View all photos for Presidential Suite

Presidential Suite

Presidential Suite

Highlights

Soundproofed
Air conditioning
Eco-friendly toiletries
Hairdryer
Bathrobes
Private bathroom
Bidet
Coffee/tea maker
  • Sleeps 3
  • 1 King Bed

Presidential Suite

Highlights

Soundproofed
Air conditioning
Separate bedroom
Eco-friendly toiletries
Hairdryer
Bathrobes
Private bathroom
Bidet
  • Sleeps 3
  • 1 Queen Bed

View all photos for Deluxe Double Room

Minibar, in-room safe, desk, soundproofing

Deluxe Double Room

Highlights

Balcony
Soundproofed
Air conditioning
Eco-friendly toiletries
Hairdryer
Bathrobes
Private bathroom
Bidet
  • Sleeps 2
  • 2 Single Beds

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About the area

Torre-Pacheco

A luxury stay in Torre-Pacheco awaits you at Ona Mar Menor Golf & Spa. You'll be steps from Mar Menor Golf and 5 km (3.1 mi) from Club de Golf Torre Pacheco. Highlights at this hotel include 3 restaurants, a full-service spa and a golf course. .A day of pampering can include massages, facials and body treatments along with access to the hot springs/mineral springs and hot tub. The restaurant, Nomad, serves Regional cuisine and is open for breakfast, lunch and dinner. The Clover is the hotel's own pub. Enjoy the indoor swimming pool, outdoor swimming pool, 24-hour gym and Turkish bath/hammam. Business travelers can take advantage of 6 meeting rooms, conference space, and a business centre. Additionally, you'll find free Wi-Fi in public areas, a sauna and a snack bar/deli. Buffet breakfast is available daily. There's also self parking, along with the convenience of car rentals on site. .Attractions within a 30-minute drive of this 5-property class Torre-Pacheco hotel include Mar Menor and La Manga Club.

What's nearby

  • Mar Menor Golf - 1 min walk
  • Club de Golf Torre Pacheco - 5 min drive
  • Ifepa - 6 min drive
  • La Serena Gol - 10 min drive
  • Saurines de la Torre Golf Resort - 20 min drive

Getting around

  • Torre-Pacheco Station - 10 min drive
  • Corvera (RMU-Region de Murcia Intl.) - 27 min drive

Restaurants

  • ‪La Perla Negra - ‬11 min walk
  • ‪Restaurante Ramón - ‬7 min drive
  • ‪Restaurante Athabasca - ‬4 min drive
  • ‪La Esquina - ‬8 min drive
  • ‪Mizu - ‬2 min walk

About this property

Ona Mar Menor Golf & Spa

Luxury hotel with 3 restaurants and full-service spa
Ona Mar Menor Golf & Spa offers its guests a full-service spa, a golf course, and an indoor pool. There are 3 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces.

A business centre and 6 meeting rooms are available. An outdoor pool, a 24-hour health club, and a sauna are also featured at the luxury Ona Mar Menor Golf & Spa. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 5-star Torre-Pacheco hotel is smoke free.

  • 1 building
  • 64 guestrooms or units
  • 4 levels
  • 3 dining venues
  • Deli
  • Childcare (free)
  • Terrace on the roof
  • Poolside lounge chairs
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Food/drink service (free)
  • ATM
  • Bellhop
  • Lift
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Bar by the pool
Ona Mar Menor Golf & Spa offers 64 accommodations with minibars and a safe. Televisions come with premium satellite channels and pay-per-view films.

Rooms have partially open bathrooms. Bathrooms include a shower, bathrobes, slippers and bidets. Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and a hairdryer. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include facials and body treatments. The spa is equipped with a hot tub and Turkish bath/hammam. The spa is open selected days. There are hot springs/mineral springs on site.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (EUR 15 per night)
  • Limited on-site parking
  • Onsite parking options include a garage

Food and drink

  • Daily buffet breakfast available for a fee: EUR 16 for adults and EUR 16 for children
  • 3 restaurants
  • A bar/lounge
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • El Olivo
  • Golf Club House Bar
  • La Fontana di Pietra
  • Nomad
  • The Clover

Things to do

  • 24-hour health club
  • Full-service spa
  • Golf course
  • Indoor pool
  • Outdoor pool
  • Playground
  • Sauna
  • Steam room

Family friendly

  • Free babysitting
  • Indoor pool
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Free grocery shopping service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Business services

  • 6 meeting rooms
  • Business centre
  • Computer station
  • Conference space

Outdoors

  • Pool loungers
  • Rooftop terrace

Full-service spa

  • Facials
  • Hot/mineral springs
  • Massage
  • Spa open select days
  • Spa tub
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Lift
  • Wheelchair accessible (may have limitations)

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bidet
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • Pay films
  • Premium channels
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2 PM; check-in end time: midnight
Express check-in available

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: EUR 20 per pet, per day
  • Weight limit: 33 lb per pet
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for EUR 10.0 per night.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 16 for adults and from EUR 16 for children
  • Self-parking fee: EUR 15 per night
  • Pet fee: EUR 20 per pet, per day
  • Service animals are exempt from fees
  • Rollaway bed fee: EUR 10.0 per night
  • A facilities fee includes use of: sauna; hot tub; spa

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property uses a grey water recycling system and eco-friendly cleaning products
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, Eurocard, debit cards and cash. This property uses a grey water recycling system and eco-friendly cleaning products.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • The seasonal pool will open in June and close in September.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.

Property is also known as

Intercontinental Mar
Intercontinental Mar Menor Golf Hotel Torre-Pacheco
Intercontinental Mar Menor Golf Resort And Spa
Intercontinental Torre Pacheco
Senator Mar Menor Golf & Spa Resort Hotel Torre-Pacheco
Senator Mar Menor Golf & Spa Resort Hotel
Senator Mar Menor Golf & Spa Resort Torre-Pacheco
Intercontinental Mar Menor Golf Resort Spa
Senator Menor & Torre Pacheco

Frequently asked questions

What is the cancellation policy at Ona Mar Menor Golf & Spa?

Ona Mar Menor Golf & Spa offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Ona Mar Menor Golf & Spa?

As of 4 Mar 2025, prices found for a 1-night stay for 2 adults at Ona Mar Menor Golf & Spa on 8 Mar 2025 start from AU$172.77, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Ona Mar Menor Golf & Spa?

Yep, Ona Mar Menor Golf & Spa has a self car park for EUR 15 per night. Onsite parking is limited.

Are there any beaches close to Ona Mar Menor Golf & Spa?

The closest beach to Ona Mar Menor Golf & Spa is Playa los Narejos (7.4 km).

Is there a spa on site at Ona Mar Menor Golf & Spa?

Yep, there is an onsite spa at Ona Mar Menor Golf & Spa. It has a hot tub and hot springs. You'll enjoy heaps of services like facials and body treatments.

Does Ona Mar Menor Golf & Spa have a pool?

Ona Mar Menor Golf & Spa has a seasonal outdoor pool and an indoor pool. Grab your bathers and lounge poolside while enjoying on a lounger and with a coldie from the bar. The pool is open from June to September.

What luxury perks are available at Ona Mar Menor Golf & Spa?

Ona Mar Menor Golf & Spa features a full-service spa, a 24-hour health club and an outdoor pool.

Does Ona Mar Menor Golf & Spa serve breakfast?

Yep, buffet breakfast is on offer daily.

Is there a free airport shuttle available at Ona Mar Menor Golf & Spa?

No, Ona Mar Menor Golf & Spa does not offer an airport shuttle service.

Is there a bar or restaurant at Ona Mar Menor Golf & Spa?

Yep, they've got a lounge bar and 3 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Ona Mar Menor Golf & Spa?

Check-in begins at 2 PM. Check-out time is noon.

Is there a golf course on site at Ona Mar Menor Golf & Spa?

There isn't one on site, but Mar Menor Golf is a short 1-minute walk away.

Ona Mar Menor Golf & Spa Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 200 out of 378 reviews
Rating 8 - Good. 120 out of 378 reviews
Rating 6 - Okay. 31 out of 378 reviews
Rating 4 - Poor. 16 out of 378 reviews
Rating 2 - Terrible. 11 out of 378 reviews

9.2/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Neil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2024

8/10 Good

Enrique, Aventura

Liked: Cleanliness, staff & service, amenities
The hotel has great installations but it needs a better maintenance and care. Rooms are pretty confortables but are not well maintained. We reported that the blackout of our curtain was tear down and let the sun in in the morning but they never came to repair it. Also we reported that the shower drain was clogged but that also was not fixed.
Stayed 4 nights in Nov 2024

10/10 Excellent

Crista

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2024

10/10 Excellent

Brian

Stayed 4 nights in Sep 2024

2/10 Terrible

Margaret

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Left with no where to stay!
We arrived at hotel with no booking but charged over £600, left with no where to stay, made phone calls and emails to hotel.com to retrieve money they advised they will contact hotel. Haven’t had any contact and also have bills of £200 for the phone calls.
Stayed 9 nights in Oct 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great room great service
Can I congratulate all the staff in the Hotel, clubhouse and golf shop for excellent service throughout our stay. Our room for superb (junior master suite) with a view over the pool. Lovely spacious room we’ll equipped We will definitely be booking again.
Stayed 2 nights in Oct 2024

10/10 Excellent

Gregg

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean hotel and pool area.
Stayed 1 night in Sep 2024

10/10 Excellent

Sally

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very pleasant stay
Very pleasant stay in a junior suite. Staff polite and friendly.
Stayed 1 night in Sep 2024

8/10 Good

Christopher

Travelled with partner
Liked: Cleanliness
Good hotel was 5 star, but now a 4 star. Rooms/beds very comfortable. Magnificent pool. Understaffed in most areas. A good base for a relaxing holiday.
Stayed 7 nights in Sep 2024

4/10 Poor

Antony

Disliked: Cleanliness, staff & service, property conditions & facilities
This is not a 5* hotel. It may have been once, but it is in desperate need of repair and refurbishment. The staff were nice, but not enough of them! The pool area had collapsing sunbeds, loose tiles, dangerously loose handrails and more
Stayed 4 nights in Aug 2024

4/10 Poor

Amy

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
Not 5 star in anyway. Breakfast is shocking barely any options and all cold everyday. Service all around the hotel is absolutely shocking, reception staff are rude and unhelpful, you are left sat waiting in all the restaurants to be served, 20/30 minutes inbetween being seated ordering drinks then another wait to order food then another wait for the bill. Booked a double room got two single beds. Reception said housekeeping would come to put the beds together but never did. Air conditioning is ridiculously weak. Limited food options around the resort and all so expensive for what you get. Area around is also poor. I am now chasing for a partial refund, have sent 3 messages and still no reply. Will not be returning.
Stayed 5 nights in Aug 2024

10/10 Excellent

Howard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay. Only one comment.
Very nice hotel. If I could find any criticism it’s the bands they ask you to wear round the pool, obviously to differentiate you from random walk ins. Good idea but the bracelets just tighten but do not slacken, and as such are dangerous. Our 3 years old grandson pulled his tight and it cut the blood flow off to his hand and we had to urgently cut it off with a knife. Quite why it’s like that is beyond me. Otherwise a good stay with great checkin.
Stayed 1 night in Aug 2024

10/10 Excellent

Barry

Stayed 3 nights in Jul 2024

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful!!
Fabulous hotel, staff and grounds. Wonderful room
Stayed 4 nights in Jul 2024

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2024

6/10 Okay

Meryl

Liked: Cleanliness
Disliked: Property conditions & facilities
Not a Five Star Experience
This hotel is 20 years old and shows it. Having visited it over 14 years ago at its peak. It was a true five-star experience. What you will experience is low staffing overworked staff who try hard to please guests. Flaking paint, stained carpets, old air-conditioning (sounds like a jet engine), dirty pool water, creaking lifts. On arrival you are left to fend for yourself. Room is not ready or complete. Cleaning staff do an outstanding job but are under staffed. There is no welcome package, no welcome drink (water) There is no help with suitcases. There is no introduction to the hotel, there is no help to your room to talk you through how it functions. Old fridges, TVs that do not have a satellite and showers that need an overhaul. Bedding is clean balcony is poorly, situated with permanent buzzzing noise. Staff are apologetic but are extremely understaffed. Not a five star experience just managing a shabby three star with Five star Costs. This feels like a hotel that has been taken over by a large organisation whose only interest is making money and not looking after customers. Very disappointing as I love the area and have spent many years previously in the hotel where it was an exceptional five-star experience.
Stayed 7 nights in Jun 2024

8/10 Good

Andrew

Liked: Cleanliness, property conditions & facilities, room comfort
Great Hotel but restaurants understaffed
Stayed in the presidential suite for a week. Really comfortable and spacious. The hotel is great and food in the restaurants is great but they are very understaffed. The poor staff are run ragged and some lunchtimes we waited an age. Not the staffs fault they were great but the management need to address this issue as it’s not an isolated incident it was every day. Bit that aside it was a great relaxing holiday and would recommend the hotel
Stayed 7 nights in Jun 2024

6/10 Okay

Alison, Penn

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
Very clean place with plenty of space and had an early check in Staff are very nice and try their best for you,but terribly understaffed,meaning long waits for any kind of service Guests often wait to be served and then walk off In addition the AC was not working on the room,which made it very uncomfortable A few easy fixes and some more staff would name it so much better
Stayed 4 nights in Jun 2024

10/10 Excellent

Jeremy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mar Menor
Stayed here many times, fantastic as always. Staff are so helpful and the pool side views are fabulous.
Stayed 4 nights in Jun 2024

10/10 Excellent

Mr C

Travelled with group
Stayed 1 night in Jun 2024

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍
Stayed 2 nights in May 2024

10/10 Excellent

Anthony

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very relaxing.
Stayed 2 nights in Jun 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really enjoyable stay.....but the chef in the kitchen is 5 star! Lovely quality food and cooked excellent
Stayed 1 night in Jun 2024

8/10 Good

Catherine

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in May 2024

4/10 Poor

Neil

Liked: Room comfort
Deteriorated
Stayed her a few years ago and was expecting a great stay this time, however. No air conditioning! It’s in the rooms but not enabled. Looking at the reviews they say they don’t offer this facility? (Air conditioning IS advertised on the booking platforms. Ceiling fan not working, just for show. They obviously don’t have any security. A couple drunks singing all night at the pool side (below our window) when I say all night I mean ALL night. Stopped around 6.30am. Talking of pools, it was closed! Beds were excellent so it was obviously a five star many years ago. Looking at the hotel I would suggest it was once time share who have long left and the place is under new ownership. 3 star hotel
Stayed 2 nights in May 2024