6/10 Okay
Liudmila
Travelled with family
23 Aug 2024
Liked: Amenities
Disliked: Cleanliness, staff & service
I wish I could recommend this hotel, but I will not sadly!! One member of staff in particular made me feel low. The receptionist, who ignored all my efforts to explain a word ‘pillow’….. although I even googled and showed her the images how a pillow looks like. I was asking for 2 extra pillows for my children, but she couldn’t be bothered to do anything. Perhaps my expectations of the International chain hotel were higher or at least some basic English knowledge would be a bonus. I also asked her to fix our shower basin, which was blocked therefore we could take only a very quick shower. I asked twice. Nothing was done. And lastly a cleaner didn’t come in the afternoon when we were out although I did ask to clean our room in the reception before we left. The answer was that the cleaner saw ‘do not disturb’ sign and left. Yes, I agree that was in the morning, not in the afternoon though. No apology nothing at all. There was a wonderful receptionist Michelle, who was really helpful and kind. She made us smile and happy! Big credit to her!
On a positive note the location of the hotel was great! Easy to access and walkable everywhere. The terrace was an excellent addition to our spacious room. It was just a few minutes walk from the train station, which was very convenient as we took a train to beautiful Albi.
Liudmila
Stayed 3 nights in Aug 2024