Embassy Suites by Hilton Tampa USF Near Busch Gardens

3.5 star property
Hotel with free breakfast, near University of South Florida

Photo gallery for Embassy Suites by Hilton Tampa USF Near Busch Gardens

Courtyard
Lobby
Outdoor pool
Presidential Room, 1 King Bed, Non Smoking
Presidential Room, 1 King Bed, Non Smoking

Reviews

8.2 out of 10
Very good

Popular amenities

  • 24/7 front desk
  • Parking available
  • Pool
  • Gym
The current price is AU$372
includes taxes & fees
9 Mar - 10 Mar

Explore the area

Map
3705 Spectrum Blvd, Tampa, FL, 33612
  • University of South Florida
    ‪10 min walk‬
  • Museum of Science and Industry
    ‪17 min walk‬
  • H. Lee Moffitt Cancer Center
    ‪17 min walk‬
  • Tampa, FL (TPA-Tampa Intl.)
    ‪22 min drive‬

Room options

Presidential Room, 1 King Bed, Non Smoking

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchenette
Fridge
LCD TV
  • 113 sq m
  • Sleeps 5
  • 1 King Bed

Premium Suite, 2 Double Beds

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchenette
Fridge
LCD TV
Hypo-allergenic bedding
  • Sleeps 6
  • 2 Double Beds

Premium Suite, 2 Double Beds (Wellness, In-room air purification)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchenette
Fridge
LCD TV
Hypo-allergenic bedding
  • Sleeps 6
  • 2 Double Beds

Premium Room, 1 King Bed, Accessible, Bathtub (Mobility & Hearing, In-room air purification)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchenette
Fridge
LCD TV
Hypo-allergenic bedding
  • Sleeps 5
  • 1 King Bed

Premium Suite, 1 King Bed (Wellness, In-room air purification)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchenette
Fridge
LCD TV
Hypo-allergenic bedding
  • Sleeps 5
  • 1 King Bed

Suite, 2 Double Beds, Accessible, Non Smoking (Hearing)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Separate bedroom
  • Sleeps 6
  • 2 Double Beds

Premium Suite, 1 King Bed

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchenette
Fridge
LCD TV
Hypo-allergenic bedding
  • Sleeps 5
  • 1 King Bed

Suite, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchenette
Fridge
LCD TV
Hypo-allergenic bedding
  • 46 sq m
  • Sleeps 5
  • 1 King Bed

Suite, 2 Double Beds, Accessible (Mobility & Hearing, Roll-in Shower)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchenette
Fridge
LCD TV
Hypo-allergenic bedding
  • 56 sq m
  • Sleeps 6
  • 2 Double Beds

Suite, 1 King Bed, Accessible, Bathtub

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchenette
Fridge
LCD TV
Hypo-allergenic bedding
  • 46 sq m
  • Sleeps 4
  • 1 King Bed

Suite, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchenette
Fridge
LCD TV
Hypo-allergenic bedding
  • 46 sq m
  • Sleeps 4
  • 1 King Bed

Premium Suite, 2 Double Beds, Accessible

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Separate bedroom
  • Sleeps 6
  • 2 Double Beds

Executive Room, 1 King Bed

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
  • 57 sq m
  • Sleeps 4
  • 1 King Bed

Suite, 1 King Bed, Accessible (Mobility & Hearing, Roll-in Shower)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchenette
Fridge
LCD TV
Hypo-allergenic bedding
  • 46 sq m
  • Sleeps 4
  • 1 King Bed

Premium Suite, 1 King Bed, Accessible (Hearing)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Separate bedroom
  • Sleeps 4
  • 1 King Bed

Room, 1 King Bed, Non Smoking

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Sofa bed - double
  • 46 sq m
  • Sleeps 4
  • 1 King Bed

Room, 1 King Bed

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Premium bedding
  • 46 sq m
  • Sleeps 4
  • 1 King Bed

Suite, 1 King Bed, Accessible (Roll-in Shower)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchenette
Fridge
LCD TV
Hypo-allergenic bedding
  • 46 sq m
  • Sleeps 4
  • 1 King Bed

Room, 2 Double Beds (Hearing Accessible, Wellness)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Premium bedding
  • Sleeps 6
  • 2 Double Beds

Suite, 2 Double Beds, Accessible (Roll-in Shower)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchenette
Fridge
LCD TV
Hypo-allergenic bedding
  • 56 sq m
  • Sleeps 6
  • 2 Double Beds

Suite, 2 Double Beds, Accessible, Bathtub

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchenette
Fridge
LCD TV
Hypo-allergenic bedding
  • 56 sq m
  • Sleeps 6
  • 2 Double Beds

Room, 2 Double Beds

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Premium bedding
  • 56 sq m
  • Sleeps 6
  • 2 Double Beds

Suite, 1 King Bed, Accessible, Non Smoking (Hearing)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Separate bedroom
  • Sleeps 4
  • 1 King Bed

Room, 1 King Bed, Accessible, Bathtub

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Premium bedding
  • Sleeps 4
  • 1 King Bed

Suite, 2 Double Beds, Accessible, Bathtub (Mobility & Hearing)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchenette
Fridge
LCD TV
Hypo-allergenic bedding
  • 56 sq m
  • Sleeps 6
  • 2 Double Beds

Similar properties

About the area

Tampa

At Embassy Suites by Hilton Tampa USF Near Busch Gardens you'll be within a 20-minute stroll of popular places like University of South Florida and H. Lee Moffitt Cancer Center. Highlights at this hotel include a restaurant, an outdoor swimming pool and free daily breakfast. .This pet-friendly hotel offers a fitness centre, concierge services and a 24-hour front desk. Additionally, you'll find a free manager's reception, Wi-Fi in public areas and laundry facilities. Each morning free on-the-go breakfast is offered between 7:00 AM and 9:00 AM. There's also the convenience of self parking. .Within a 30-minute walk of this 3.5-property class Tampa hotel, attractions include Yuengling Center and Adventure Island.

What's nearby

  • University of South Florida - 10 min walk
  • H. Lee Moffitt Cancer Center - 17 min walk
  • Yuengling Center - 18 min walk
  • Adventure Island - 3 min drive
  • Busch Gardens Tampa Bay - 4 min drive

Getting around

  • Tampa Union Station - 21 min drive
  • Tampa, FL (TPA-Tampa Intl.) - 22 min drive

Restaurants

  • ‪Chick-fil-A - ‬16 min walk
  • ‪Chili's Grill & Bar - ‬15 min walk
  • ‪Panera Bread - ‬14 min walk
  • ‪SoFresh - ‬17 min walk
  • ‪Pho Quyen Vietnamese - ‬18 min walk

About this property

Embassy Suites by Hilton Tampa USF Near Busch Gardens

Hotel with free breakfast, near University of South Florida
Embassy Suites by Hilton Tampa USF Near Busch Gardens offers its guests an outdoor pool and a fitness centre. There's a restaurant on site. Free breakfast is served daily, and guests can also enjoy a free manager's reception. WiFi is available in public spaces for a fee.

Event space at this hotel measures 16333 square feet (1517 square metres) and includes conference space. Multilingual staff, gift shops/newsstands, and a garden are also featured at Embassy Suites by Hilton Tampa USF Near Busch Gardens. For a fee, parking is available.

This 3.5-star Tampa hotel is smoke free.

  • 247 guestrooms or units
  • 8 levels
  • Conference rooms
  • 16333 sq ft of conference space
  • 1517 sq. m of conference space
  • Built in 1998
  • To-go breakfast (free)
  • Manager's reception (free)
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Wedding services available
  • Corner/local shop
  • Garden
  • Gift shop
  • Television in lobby
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
  • Water dispenser
  • Dining venue
Embassy Suites by Hilton Tampa USF Near Busch Gardens offers 247 accommodations with a safe and coffee/tea makers. This accommodation offers separate sitting areas. Beds feature premium bedding. 37-inch LCD televisions come with premium cable channels and pay-per-view films. Fridges and microwaves are provided. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

This Tampa hotel provides wireless Internet access for a surcharge. Business-friendly amenities include desks and desk chairs. Hypo-allergenic bedding and change of bedsheets can be requested. Housekeeping is provided on request.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi (USD 9.95 per 24-hour period)
  • Available in some public areas: WiFi (USD 9.95 per 24-hour period)

Parking and transport

  • Parking on site (USD 12 per night; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Free on-the-go breakfast available daily 7:00 AM to 9:00 AM
  • A restaurant
  • Free manager's reception

Things to do

  • Gym
  • Outdoor pool
  • Shopping
  • TV in common areas

Family friendly

  • Free cot
  • Grocery/convenience store
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 16,333 square feet of conference space
  • 19 meeting rooms

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Assistive listening devices
  • Lift (91 centimetre wide door)
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (91 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

Room amenities

Bedroom

  • Free cot
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 37-inch LCD TV with premium cable channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Recycling
  • Safe
  • Separate sitting area
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: 1:00 AM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Late check-in fee for check-in between 9:00 AM and 1:00 PM
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 40 lb per pet)
  • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: USD 9.95 per 24-hour period (rates may vary)
  • Fee for wireless Internet in public areas: USD 9.95 per 24-hour period (rates may vary)
  • Self-parking fee: USD 12.00 per night (in/out privileges)
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-in fee for check-in between 9:00 AM and 1:00 PM
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include window guards
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, debit cards and cash. For guests' safety, the property includes a smoke detector and window guards in all accommodation. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton) guidelines.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Busch Gardens Embassy Suites
Embassy Suites Busch Gardens Hotel
Embassy Suites Hotel Busch Gardens
Embassy Busch Gardens Suites
Embassy Suites Tampa
Tampa Embassy Suites
Embassy Suites Busch Gardens
Embassy Suites Hilton Tampa USF Busch Gardens Hotel
Embassy Suites Hilton USF Hotel
Embassy Suites Hilton Tampa USF Busch Gardens
Embassy Suites Hilton USF
Embassy Suites by Hilton Tampa USF Near Busch Gardens Hotel
Embassy Suites by Hilton Tampa USF Near Busch Gardens Tampa

Frequently asked questions

What is the cancellation policy at Embassy Suites by Hilton Tampa USF Near Busch Gardens?

Embassy Suites by Hilton Tampa USF Near Busch Gardens offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Embassy Suites by Hilton Tampa USF Near Busch Gardens?

As of 11 Feb 2025, prices found for a 1-night stay for 2 adults at Embassy Suites by Hilton Tampa USF Near Busch Gardens on 9 Mar 2025 start from AU$372.12, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Embassy Suites by Hilton Tampa USF Near Busch Gardens?

Yep, Embassy Suites by Hilton Tampa USF Near Busch Gardens has a self car park with in/out privileges for USD 12.00 per night.

Are there any beaches close to Embassy Suites by Hilton Tampa USF Near Busch Gardens?

The closest beach to Embassy Suites by Hilton Tampa USF Near Busch Gardens is Ben T. Davis Beach (18.7 km).

Does Embassy Suites by Hilton Tampa USF Near Busch Gardens have a pool?

Embassy Suites by Hilton Tampa USF Near Busch Gardens has an outdoor pool.

Is Embassy Suites by Hilton Tampa USF Near Busch Gardens family-friendly?

You bet! With amenities such as a corner/local shop and laundry facilities, as well as free infant beds in the guestrooms, it's no surprise that Embassy Suites by Hilton Tampa USF Near Busch Gardens is a hit with families.

Does Embassy Suites by Hilton Tampa USF Near Busch Gardens serve breakfast?

You bet, our travelers give top marks to the free on-the-go breakfast here! Offered daily from 7:00 AM to 9:00 AM, this is the place to fuel up for a day of adventure.

Is there a free airport shuttle available at Embassy Suites by Hilton Tampa USF Near Busch Gardens?

No, Embassy Suites by Hilton Tampa USF Near Busch Gardens does not offer an airport shuttle service.

Is there a bar or restaurant at Embassy Suites by Hilton Tampa USF Near Busch Gardens?

Yep, you can grab a meal at Embassy Suites by Hilton Tampa USF Near Busch Gardens's onsite restaurant.

What time are check-in & check-out at Embassy Suites by Hilton Tampa USF Near Busch Gardens?

Check-in begins at 4:00 PM. Check-out time is 11:00 AM.

Embassy Suites by Hilton Tampa USF Near Busch Gardens Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 567 out of 1041 reviews
Rating 8 - Good. 212 out of 1041 reviews
Rating 6 - Okay. 103 out of 1041 reviews
Rating 4 - Poor. 87 out of 1041 reviews
Rating 2 - Terrible. 72 out of 1041 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

4/10 Poor

Leroy

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Nov 2024

8/10 Good

Latreece

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Overall my stay was good. The only complaint I had was the shower. The water pressure would drop extremely low and turn cold all at the same time. Then after about a minute, it would return to normal.
Stayed 2 nights in Nov 2024

10/10 Excellent

Elizabeth

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room, big and spacious! Nice and open to courtyard. Great staff
Stayed 1 night in Nov 2024

10/10 Excellent

Claire

Stayed 1 night in Oct 2024

6/10 Okay

Kristin

Liked: Staff & service
Stayed 1 night in Oct 2024

10/10 Excellent

Arianna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast at the property was exceptional. To be able to order a la carte was unique.i loved it 😍
Stayed 1 night in Nov 2024

10/10 Excellent

Paul

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
We only went to Moffitt Cancer Hospital and the shuttle was greatly appreciated!! The staff were extremely nice!
Stayed 3 nights in Nov 2024

8/10 Good

Jeffrey

Stayed 1 night in Oct 2024

10/10 Excellent

Mario

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy buena propiedad, profecionales en todo sus servicios
Stayed 1 night in Nov 2024

10/10 Excellent

Marc

Stayed 1 night in Nov 2024

8/10 Good

Willie

Stayed 1 night in Oct 2024

10/10 Excellent

Laura

Stayed 2 nights in Oct 2024

10/10 Excellent

Patricia

Travelled with family
Stayed 2 nights in Oct 2024

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were all very friendly. I’d stay again.
Stayed 2 nights in Oct 2024

10/10 Excellent

Luiggi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

2/10 Terrible

Denisse

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I would like the management to contact me I want a reimbursement there’s was no ac I spent 400.00 a night and it was the most awful experience I would never go back again tub was dirty bed was two panels holding a mattress was terrible I want my money back
Stayed 1 night in Oct 2024

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities
Embassy Suites by USF
We were checked in by Anna. Super funny and made us feel so welcome. Gave us a goodie bag with water, chips, and CHOCOLATE! This was much welcomed. Room was comfy but warm. They were working on the chillers. Bathroom was beautiful! Pillows were fluffy, but the bed was a little hard. One light did not work, and some wallpaper was beginning to come down. Breakfast had so many different options. 😋 There is a small flowing pond that we sat next to and relaxed eating while listening to the water. The pool area is big, but at a closer look, it needs a LOT of cleaning. Would not be swimming on this stay. Elevators (3) were always available. Gym was nice and had the usual equipment. Overall, I would stay here again. Enjoyed our stay and the staff.
View front 5th floor
My opinion, very strong smell. Gave me a migraine.
Stayed 1 night in Oct 2024

10/10 Excellent

Tatiana, Miami

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and relaxing place to stay in.
Stayed 1 night in Oct 2024

10/10 Excellent

Adalberto

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean and the breakfast was amazing! Only drawback was the pillows were very hard and uncomfortable. I didn’t have a good nights rest. Other than that and feeling rushed to get out by 10 am . I don’t book lots of trips but It seems like every time I book one the checkout times are earlier and the checkin times are later. Wonder what next year brings? Anyway overall the 1 night stay was good.
Stayed 1 night in Oct 2024

2/10 Terrible

Jennifer, Miami

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Location was pretty good and close to bush gardens. Check in was horrible! Waited while the rep did God knows what for so long! Then in the room the AC was acting up. Tried calling for extra towels and neither of the phones worked in the room. The room was spacious but run down. Doors were cracked and tub had rust stains. Our second night was worse! There was no cold AC since and we had to sleep drenched in sweat and since we had no phones we also had to shower and use our cold wet towels! I mean horrible! They don’t even bother to take the trash out in the lobby drive through. I did however have three reps at checkout that were nice and caring to my frustration. Celine, Mathew, and the other one was Lorraine I believe. Overall horrible stay. I would like to speak to a manager to resolve this because I’m Not okay with my stay let alone that no supervisor or manager could help me on site.
Stayed 2 nights in Oct 2024

10/10 Excellent

Tiffany

Stayed 2 nights in Oct 2024

6/10 Okay

Sydney

Travelled with family
A/C , what’s not cooling enough
Stayed 1 night in Oct 2024

8/10 Good

yvonne lopez

The air in the room did not cool enough but everything else was great
Stayed 1 night in Oct 2024

8/10 Good

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall the stay was good, but the pool was dirty.
Stayed 1 night in Oct 2024

6/10 Okay

Chalantay

Disliked: Staff & service
Stayed 2 nights in Oct 2024