Dreams Tulum Resort & Spa - All Inclusive

4.5 star property
Luxury property on the beach, with 2 outdoor pools
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Dreams Tulum Resort & Spa - All Inclusive

Aerial view
Exterior
2 outdoor pools, pool umbrellas, pool loungers
Outdoor wedding area
Preferred Club Junior Suite Ocean Front Double

Reviews

7.6 out of 10

Good

Popular amenities

  • Bar
  • Pool
  • On private beach
  • All-inclusive
  • Breakfast included
  • Room service
The price is AU$793
includes taxes & fees
14 Jan - 15 Jan 2025

Explore the area

Map
Carretera Chetumal Pto Juarez km 236.7, No. 1 Tankah Riviera Maya, Tulum, QROO, 77780
  • Tulum National Park
    19 min walk
  • LabnaHa Ecopark Adventures
    3 min drive
  • Cenote Manatí
    4 min drive
  • Tulum, Quintana Roo (TUY)
    7 min drive

Room options

Preferred Club Hacienda Presidencial Suite

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Private indoor hot tub
Air conditioning
  • 181 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Preferred Club Deluxe Swimout Adult Garden Double

Highlights

Furnished balcony or patio
Soundproofed
Individually furnished
Individually decorated
Private plunge pool
Air conditioning
Connecting rooms available
Free rollaway/extra beds
  • 42 sq m
  • Sleeps 3
  • 2 Double Beds

Deluxe Junior Garden View King

Highlights

Furnished balcony or patio
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
  • 48 sq m
  • Sleeps 3
  • 1 King Bed

Deluxe Ocean View King

Highlights

Furnished balcony or patio
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
  • 42 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Preferred Club Junior Suite Garden View King

Highlights

Furnished balcony or patio
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
  • 51 sq m
  • Sleeps 4
  • 1 King Bed

Preferred Club Junior Suite Garden View Double

Highlights

Furnished balcony or patio
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
  • 51 sq m
  • Sleeps 4
  • 2 Double Beds

Hacienda Preferred Club Suite

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Private indoor hot tub
Air conditioning
  • 58 sq m
  • Ocean view
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Deluxe Room Double

Highlights

Furnished balcony or patio
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
  • 42 sq m
  • Sleeps 4
  • 2 Double Beds

Junior Suite Garden View Double

Highlights

Furnished balcony or patio
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
  • 51 sq m
  • Sleeps 4
  • 2 Double Beds

Deluxe Adult Garden View Double

Highlights

Furnished balcony or patio
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
  • 42 sq m
  • Sleeps 3
  • 2 Double Beds

Preferred Club Deluxe Swimout Adult Garden King

Highlights

Furnished balcony or patio
Soundproofed
Individually furnished
Individually decorated
Private plunge pool
Air conditioning
Connecting rooms available
Free rollaway/extra beds
  • 42 sq m
  • Sleeps 2
  • 1 King Bed

Preferred Club Junior Suite Ocean View King

Highlights

Furnished balcony or patio
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
  • 51 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Deluxe Room King

Highlights

Furnished balcony or patio
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
  • 42 sq m
  • Sleeps 3
  • 1 King Bed

Junior Suite Garden View King

Highlights

Furnished balcony or patio
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
  • 51 sq m
  • Sleeps 3
  • 1 King Bed

Preferred Club Junior Suite Ocean View Double

Highlights

Furnished balcony or patio
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
  • 51 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

Preferred Club Deluxe Swimout Garden Double

Highlights

Furnished balcony or patio
Soundproofed
Individually furnished
Individually decorated
Private plunge pool
Air conditioning
Connecting rooms available
Free rollaway/extra beds
  • 42 sq m
  • Sleeps 4
  • 2 Double Beds

Deluxe Garden View King

Highlights

Furnished balcony or patio
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
  • 42 sq m
  • Sleeps 3
  • 1 King Bed

Preferred Club Junior Suite Ocean Front Double

Highlights

Furnished balcony or patio
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
  • 51 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

Deluxe Ocean View Double

Highlights

Furnished balcony or patio
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
  • 42 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

Preferred Club Homneymoon Suite Ocean Front King

Highlights

Furnished balcony or patio
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
  • 58 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Family Suite, Garden View (Deluxe)

Highlights

Furnished balcony or patio
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
  • Sleeps 7
  • 1 King Bed and 2 Double Beds

Preferred Club Deluxe Swimout Garden King

Highlights

Furnished balcony or patio
Soundproofed
Individually furnished
Individually decorated
Private plunge pool
Air conditioning
Connecting rooms available
Free rollaway/extra beds
  • 42 sq m
  • Sleeps 3
  • 1 King Bed

Preferred Club Junior Suite Ocean Front King

Highlights

Furnished balcony or patio
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
  • 51 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Deluxe Garden View Double

Highlights

Furnished balcony or patio
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
  • 42 sq m
  • Sleeps 4
  • 2 Double Beds

Deluxe Adult Garden View King

Highlights

Furnished balcony or patio
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
  • 42 sq m
  • Sleeps 2
  • 1 King Bed

Room of the House Offer

Highlights

Furnished balcony or patio
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
  • 42 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Similar properties

About the area

Tulum

A luxury stay in Tulum awaits you at Dreams Tulum Resort & Spa - All Inclusive. You'll be 1.6 km (1 mi) from Tulum National Park and 3.6 km (2.3 mi) from LabnaHa Ecopark Adventures. Highlights at this all-inclusive property include 9 restaurants, 2 outdoor swimming pools and a full-service spa. .A day of pampering can include deep-tissue massages, body wraps and body scrubs along with access to the sauna and hot tub. The restaurant, Bordeaux, serves French cuisine and is open for dinner. With 7 lounge bars and a poolside bar to choose from, you can enjoy a drink at the property. Spend the day at the private beach where you'll find free cabanas, and enjoy the on-site nightclub and free kids' club. 5460 square feet (507 square metres) of event facilities include a meeting room and a conference centre, and other business amenities include a business centre. Additionally, you'll find a winery, free Wi-Fi in public areas and a gym. Free buffet breakfast is available daily between 7:00 AM and 11:30 AM. There's also the convenience of free valet parking. .Sights within a 10-minute drive of this 4.5-property class Tulum property include Xel-Há Park and Temple of Doom.

What's nearby

  • Tulum National Park - 19 min walk
  • Cenote Manatí - 4 min drive
  • Xel-Há Park - 8 min drive
  • Tulum Mayan Ruins - 10 min drive
  • Gran Cenote - 11 min drive

Getting around

  • Tulum Intl. Airport (TQO) - 57 min drive

Restaurants

  • ‪Zona Arqueológica de Tulum - ‬11 min drive
  • ‪Mulut Jach Ki - ‬6 min drive
  • ‪Templo Dios del Viento - ‬10 min drive
  • ‪World Cafe - ‬7 min walk
  • ‪La Fiesta Mexicana - ‬7 min drive

About this property

Dreams Tulum Resort & Spa - All Inclusive

Luxury property on the beach, with 2 outdoor pools
Dreams Tulum Resort & Spa - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Simply walk outside to smell the salty air and watch the ocean waves from the white sand beach. Sit back and relax on the beach with complimentary cabanas, umbrellas, and sunloungers. At Dreams Tulum Resort & Spa - All Inclusive, you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is served daily. There are 9 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 7 bars/lounges and a poolside bar. WiFi is free in public spaces. This all-inclusive property also offers an attached winery, a complimentary children's club and a children's pool. Self parking and valet parking are free.

Smoking is allowed in designated areas at this 4.5-star Tulum property.

  • 432 guestrooms or units
  • 9 dining venues
  • 7 bars or lounges
  • 5460 sq ft of conference space
  • 507 sq. m of conference space
  • Buffet breakfast (free)
  • Winery on site
  • Nightclub
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Cabanas on the beach (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Library
  • Corner/local shop
  • Terrace
  • Garden
  • BBQ grill(s)
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Lift
  • Smoking in designated areas
  • Coffee shop
  • Bar by the pool
  • Swim-up bar
Dreams Tulum Resort & Spa - All Inclusive offers 432 air-conditioned accommodations, which are accessible via exterior corridors, and features a safe and free newspapers. Rooms open to furnished balconies or patios. Each accommodation is individually furnished and decorated. Beds feature down duvets. 42-inch flat-screen televisions come with premium cable channels and pay-per-view films. Bathrooms include a combined bath/shower unit with a deep soaking bath and a rainfall showerhead. Bathrooms are also outfitted with dressing gowns, slippers and designer toiletries.

This Tulum property provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones; local and international calls are complimentary (restrictions may apply). Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis.

The on-site spa has 12 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and Swedish massages. The spa is equipped with a sauna and a hot tub. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is open daily.

Languages

English, French, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:30 AM
  • 7 bars/lounges
  • 9 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Bordeaux
  • El Patio
  • Gohan
  • Himitsu
  • Portofino

Things to do

  • 18-hole adjacent golf course
  • 2 outdoor pools
  • Arcade/game room
  • Beach volleyball
  • Beach yoga
  • Children's pool
  • Free children's club
  • Full-service spa
  • Health club
  • Kayaking
  • Library
  • Nightclub
  • Outdoor tennis court
  • Playground
  • Sauna
  • Scuba diving
  • Snorkelling
  • Stereo
  • Tennis lessons
  • TV in common areas
  • Winery

Family friendly

  • 2 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free children's club
  • Free cot
  • Free rollaway/extra bed
  • Free supervised activities for children
  • Grocery/convenience store
  • In-room babysitting
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Conference centre (5,460 square foot of space)
  • Meeting room

Outdoors

  • Barbecue grill
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free beach cabanas
  • Garden
  • On a private beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 12 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa tub
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 accessible parking spaces
  • Handrails in stairways
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Free cot
  • Free rollaway/extra bed

Bathroom

  • Deep soaking bathtub
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with premium cable channels
  • Pay films

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Free international calls
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property uses a grey water recycling system
Safety features at this property include a fire extinguisher, a security system and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, debit cards and cash. This property uses a grey water recycling system. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation.

We should mention

  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Dreams Tulum Resort All Inclusive
Dreams Tulum
Dreams Tulum All Inclusive
Hotel Dreams Tulum Resort & Spa - All Inclusive Tulum
Dreams Tulum Resort All Inclusive
Dreams Tulum All Inclusive
Tulum Dreams Tulum Resort & Spa - All Inclusive Hotel
Hotel Dreams Tulum Resort & Spa - All Inclusive
Dreams Tulum Resort & Spa - All Inclusive Tulum
Dreams Tulum Resort Spa All Inclusive
Dreams Resort All Inclusive
Dreams All Inclusive
Dreams Tulum & Inclusive Tulum

Frequently asked questions

What is the cancellation policy at Dreams Tulum Resort & Spa - All Inclusive?

Dreams Tulum Resort & Spa - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Dreams Tulum Resort & Spa - All Inclusive?

As of 25 Dec 2024, prices found for a 1-night stay for 2 adults at Dreams Tulum Resort & Spa - All Inclusive on 14 Jan 2025 start from AU$793.15, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Dreams Tulum Resort & Spa - All Inclusive?

Yep, Dreams Tulum Resort & Spa - All Inclusive has a free self car park and free valet parking.

Are there any beaches close to Dreams Tulum Resort & Spa - All Inclusive?

The closest beach to Dreams Tulum Resort & Spa - All Inclusive is Tulum Beach (13.6 km).

Is there a spa on site at Dreams Tulum Resort & Spa - All Inclusive?

Yep, there is an onsite spa at Dreams Tulum Resort & Spa - All Inclusive. It has a hot tub and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as Swedish massages.

Does Dreams Tulum Resort & Spa - All Inclusive have a pool?

Dreams Tulum Resort & Spa - All Inclusive has 2 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

What luxury perks are available at Dreams Tulum Resort & Spa - All Inclusive?

Dreams Tulum Resort & Spa - All Inclusive features a private beach, 2 outdoor pools and a full-service spa. All guestrooms come with deep soaking tubs and 24-hour room service.

What makes Dreams Tulum Resort & Spa - All Inclusive a romantic place to stay?

A hot tub and couples spa treatments, as well as deep-soaking baths and private balconies in the guestrooms, help set the scene for a romantic weekend at Dreams Tulum Resort & Spa - All Inclusive.

Is Dreams Tulum Resort & Spa - All Inclusive family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as childcare services and free infant beds in the guestrooms, it's no surprise that Dreams Tulum Resort & Spa - All Inclusive is a hit with families.

Are there hot tubs in the rooms at Dreams Tulum Resort & Spa - All Inclusive?

No, but there are deep-soaking baths in the guestrooms.

Does Dreams Tulum Resort & Spa - All Inclusive serve breakfast?

Sure does, free buffet breakfast is served daily from 7:00 AM to 11:30 AM.

Is there a free airport shuttle available at Dreams Tulum Resort & Spa - All Inclusive?

No, Dreams Tulum Resort & Spa - All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Dreams Tulum Resort & Spa - All Inclusive?

Yep, they've got a poolside bar and 9 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Dreams Tulum Resort & Spa - All Inclusive?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Dreams Tulum Resort & Spa - All Inclusive?

No, only service animals are allowed.

Is there a golf course on site at Dreams Tulum Resort & Spa - All Inclusive?

There is a golf course next to Dreams Tulum Resort & Spa - All Inclusive.

Dreams Tulum Resort & Spa - All Inclusive Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 406 out of 1000 reviews" "
Rating 8 - Good. 212 out of 1000 reviews" "
Rating 6 - Okay. 174 out of 1000 reviews" "
Rating 4 - Poor. 103 out of 1000 reviews" "
Rating 2 - Terrible. 105 out of 1000 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Lizette

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are great, very accomodating especially the ones in food services and bartenders
Stayed 4 nights in Sep 2024

6/10 Okay

Monica

Travelled with family
Disliked: Property conditions & facilities
Property needs a lot of maintenance, we stayed we multiple people and every room had an issue some were never resolved. Service was ok not the best. Preferred check in guests need a better check in process ours took 2 hours.
Stayed 4 nights in Sep 2024

10/10 Excellent

Qunshayla

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Book it if you would like to relax.
Stayed 4 nights in Sep 2024

6/10 Okay

Bhartiben

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I did not receive any VIP except bottle of wine, but I had already all inclusive so I can get the alcohol there that I paid for alcohol was so cheap. It was more taste at all. It was watering feel like everything was good but alcohol was so cheap.
Stayed 3 nights in Sep 2024

10/10 Excellent

Sergio

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice, and clean the staff was very friendly
Stayed 5 nights in Sep 2024

2/10 Terrible

shazia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Old and dirty
Stayed 3 nights in Sep 2024

10/10 Excellent

Sheikh

Liked: Cleanliness, staff & service, property conditions & facilities
It was a great experience! The Mexico culture night and all the entertainment events were so amazing. Loved the staff! They were super attentive and took care of us! Shout out to Edwin on the bar!
Stayed 3 nights in Sep 2024

6/10 Okay

Himanshu

Stayed 4 nights in Aug 2024

6/10 Okay

Lance, Tucson

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Sep 2024

10/10 Excellent

Marelyn, Bayonne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing and respectful Dionisio in special. The facilities was clean just be prepared about the mosquito, I recommend long pants at night. The beach it’s no the best to swim but good to rest. Our reservation was all inclusive and they charge 50.00 dollar for bed at the beach and it’s optional. They have 5 restaurants: Mexican, Italian, Seafood, Sushi and The world cafe that is the Buffet that is regular in options.
Stayed 3 nights in Aug 2024

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place!
Stayed 6 nights in Aug 2024

10/10 Excellent

Alexander

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was super friendly giving great customer service. Very safe resort!
Stayed 4 nights in Aug 2024

10/10 Excellent

Sahir

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service, hard to get a table for breakfast at times but apart from that a great overall stay
Stayed 6 nights in Aug 2024

10/10 Excellent

michell

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here August 2024 with my teenagers and felt completely safe! AC in room was amazing, lots of great dining options. Never difficulty to grab a seat at a restaurant. Staff was amazing ! Rooms need a little updating but nothing that would stop me from going back. Wish they had a shuttle into town even if it was just twice a day. As close as it is to Tulum cabs are expensive!
Stayed 4 nights in Aug 2024

6/10 Okay

ruzica

Travelled with partner
Liked: Cleanliness
Beach
Stayed 4 nights in Aug 2024

6/10 Okay

Amalia

Liked: Cleanliness, staff & service
We booked ocean view, and we’re “upgraded” to garden view. On two days of our stay, there was no water in the morning. On two occasions, the room key didn’t work, necessitating a walk to the front desk. The balcony door didn’t have a bug screen. The beach just outside the property was very trashy.
Stayed 4 nights in Aug 2024

4/10 Poor

victoria

Travelled with family
Liked: Amenities
Disliked: Staff & service
Property is fine, restaurants are understaffed
Stayed 1 night in Aug 2024

10/10 Excellent

Alena M

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is small enough to walk around but big enough not to bump into people all over the place. The restaurants were excellent! Veriery of food that was well prepared and served nicely.
Stayed 4 nights in Aug 2024

2/10 Terrible

Chris

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Was terrible on all fronts
Stayed 4 nights in Jul 2024

8/10 Good

Evita Michaela, Huntington Station

Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
This hotel is a bit outdated. The hotel lobby certainly was and some of the rooms. We paid extra for an ocean view, however when we got there they had us stay on the first floor where we didn't have a view at all but on the upside we were a few steps to the beach! The property was clean and there were a lot of options on the restaurants but not all of them were open each night, you also can't make reservations since it was first come/first serve. Cleaning service was always late, they would clean my room around 6-8pm which was inconvenient since that's when we would be back in the room to get ready for the evening.
Stayed 4 nights in Jun 2024

10/10 Excellent

Karina

Stayed 4 nights in Jul 2024

10/10 Excellent

Tiffany

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall Greta experience the food was excellent. The hotel was clean l. Room service was on point.
Stayed 3 nights in Jul 2024

8/10 Good

Matt

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jul 2024

4/10 Poor

Stone

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Jul 2024

8/10 Good

Maria

Liked: Property conditions & facilities
Good stay !! Clean,safe , friendly people .
Stayed 3 nights in Jul 2024