2/10 Terrible
Derya
Business traveller
30 June 2024
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
From the first day of my stay, I have realized that there is NO security lock inside, but I thought it should be ok since the area seems to be a safe place. And the hotel seems to be clean and modest. However, on the last day, somebody opened my room when I was in toilet !!! The toilet door was slightly open and he partially saw me. I shouted him to leave the room in English and repeated. He sounded Italian and didn’t understand me, I thought he was one of the housekeepers. Then he turned out to be a guest with a key card trying my room mistakenly but were able to open my door with his card !!! The manager told me later there was a technical issue with the key cards. Anyway, it was my private moment as a woman and exposed, which was not nice at all and ruined my day. At least the manager and the staff apologized me and offered mini bar free but I just used the water bottles, was not in the mood to do anything. That night I put a chair behind the entry door just to block someone if they try to open again. Just because of their apology, I made my ranking from terrible to poor.
Derya
Stayed 7 nights in Jun 2024
