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Ubud Heaven Penestanan

4.0 star property
Villa with free parking, a short walk to Campuhan Ridge Walk

Photo gallery for Ubud Heaven Penestanan

Villa, 2 Bedrooms, Private Pool | View from room
Villa, 1 Bedroom, Private Pool
Breakfast, lunch, dinner served; international cuisine
Villa, 2 Bedrooms, Private Pool | Private kitchen
Property grounds

Reviews

8.4 out of 10
Very good

Popular amenities

  • Breakfast available
  • 24/7 front desk
  • Room service
  • Pool
  • Spa
  • Laundry
The current price is AU$115
includes taxes & fees
2 Apr - 3 Apr

Explore the area

Map
Jalan Banjar Panestanan Kaja, Sayan, Ubud, Bali, 80571
  • Ubud Palace
    ‪16 min walk‬
  • Ubud Traditional Art Market
    ‪17 min walk‬
  • Ubud Monkey Forest
    ‪4 min drive‬
  • Denpasar (DPS-Ngurah Rai Intl.)
    ‪77 min drive‬

Room options

View all photos for Villa, 2 Bedrooms (Duplex)

Villa, 2 Bedrooms (Duplex)

Villa, 2 Bedrooms (Duplex)

Highlights

Deck/patio
Separate dining area
Separate sitting area
Individually furnished
Private pool
Air conditioning
Kitchenette
Fridge
  • 220 sq m
  • 2 bedrooms
  • 2 bathrooms
  • Sleeps 6
  • 1 King Bed and 2 Single Beds

View all photos for Villa, 1 Bedroom, Private Pool

Villa, 1 Bedroom, Private Pool | Living area

Villa, 1 Bedroom, Private Pool

Highlights

Deck/patio
Separate dining area
Separate sitting area
Individually furnished
Private pool
Air conditioning
Kitchenette
Fridge
  • 350 sq m
  • 1 bedroom
  • 1 bathroom
  • Sleeps 3
  • 1 King Bed

View all photos for Villa, 2 Bedrooms, Private Pool

Villa, 2 Bedrooms, Private Pool | View from room

Villa, 2 Bedrooms, Private Pool

Highlights

Deck/patio
Separate dining area
Separate sitting area
Individually furnished
Private pool
Air conditioning
Kitchenette
Fridge
  • 306 sq m
  • 2 bedrooms
  • 2 bathrooms
  • Sleeps 6
  • 2 King Beds

View all photos for Two Bedrooms Villa

Individually furnished, desk, blackout curtains, iron/ironing board

Two Bedrooms Villa

  • Sleeps 4
  • 2 Single Beds and 1 Queen Bed

View all photos for One-Bedroom Pool Villa

Individually furnished, desk, blackout curtains, iron/ironing board

One-Bedroom Pool Villa

  • Sleeps 2
  • 1 King Bed

View all photos for Two-Bedroom Duplex Villa

Individually furnished, desk, blackout curtains, iron/ironing board

Two-Bedroom Duplex Villa

  • Sleeps 4
  • 2 King Beds

About the area

Ubud

At Ubud Heaven Penestanan you'll be within a 20-minute stroll of popular places like Campuhan Ridge Walk and Ubud Palace. .All 11 individually furnished villas feature free WiFi, dining areas and sitting areas. Kitchenettes come equipped with fridges, microwaves and stovetops, and room service is also available. You'll find nice touches like soaking tubs, hydromassage showerheads and slippers to enhance your stay. Separate baths and showers, free bottled water and in-room massages are also available. .A day of pampering can include hot stone massages, Swedish massages and body scrubs along with aromatherapy and mani/pedis. The restaurant, The Waroong, serves international cuisine and is open for breakfast, brunch, lunch and dinner. Enjoy the outdoor swimming pool and pool loungers. Plus you'll find laundry facilities, a 24-hour front desk and a terrace. Each morning cooked-to-order breakfast is served between 7:00 AM and 10:00 AM. There's also the convenience of free self parking.
View more Villas in UbudOpens in a new window

What's nearby

  • Bali Bird Walks - 2 min walk - 0.3 km
  • Campuhan Ridge Walk - 7 min walk - 0.6 km
  • Ubud Palace - 16 min walk - 1.4 km
  • Ubud Traditional Art Market - 17 min walk - 1.4 km
  • Ubud Monkey Forest - 4 min drive - 2.6 km

Getting around

  • Denpasar (DPS-Ngurah Rai Intl.) - 77 min drive

Restaurants

  • ‪Zest Ubud Restaurant - ‬6 min walk
  • ‪Lazy Cats Cafe - ‬11 min walk
  • ‪Alchemy - ‬7 min walk
  • ‪Arcadia Restaurant - ‬5 min walk
  • ‪Yellow Flower Cafe - ‬2 min walk

About this property

Entire place

You'll have the entire home to yourself and will only share it with other guests in your party.

Ubud Heaven Penestanan

Villa with free parking, a short walk to Campuhan Ridge Walk
There's a restaurant on site. An outdoor pool, spa services, and a terrace are also featured at the business-friendly Ubud Heaven Penestanan. Free self parking is available.

Smoking is allowed in designated areas at this 4-star Ubud villa.

  • 1 floor
  • 11 guestrooms or units
  • 11 buildings
  • Built in 2012
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Terrace
  • Garden
  • Smoking in designated areas
  • Water dispenser
  • Dining venue
Ubud Heaven Penestanan offers 11 air-conditioned accommodations with complimentary bottles of water and complimentary slippers. This individually furnished accommodation has separate sitting areas. Accommodation at this 4-star villa has kitchenettes with fridges, stovetops, microwaves and separate dining areas. Bathrooms include a separate bath and shower with a deep soaking bath and a hydromassage showerhead, complimentary toiletries and hairdryers.

This Ubud villa provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. In-room massages and an iron/ironing board can be requested. Housekeeping is provided on a daily basis.

Guests can pamper themselves by indulging in the on-site spa services. Services include hot stone massages, Swedish massages, body scrubs and body treatments. A variety of treatment therapies are provided, including aromatherapy.

Languages

English, Indonesian

Similar properties

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Ubud Heaven Sayan

  • Pool
  • Kitchen
  • Dryer
  • Parking included
4.4 out of 5, Excellent, 172 reviews
Ubud Heaven Sayan

Property amenities

Pool/Spa

  • Aromatherapy
  • Body scrubs
  • Hot stone massages
  • In-room massages
  • Manicures/pedicures
  • Outdoor pool
  • Pool loungers
  • Pool umbrellas
  • Swedish massages

Internet

  • Available in the villa: Free WiFi

Parking and transport

  • Free self parking on site

Family friendly

  • Children stay free (see details)

Restaurants on site

  • The Waroong

Kitchenette

  • Cookware, dishware, and utensils
  • Hob
  • Microwave
  • Refrigerator
  • Water dispenser

Dining

  • Daily cooked-to-order breakfast available 7:00 AM to 10:00 AM for a fee: IDR 90,750 for adults and IDR 90,750 for children
  • A restaurant
  • Limited room service

Bedrooms

  • Bedsheets provided
  • Rollaway/extra bed: IDR 400,000 per night

Bathroom

  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Living spaces

  • Living room
  • Separate dining area
  • Separate sitting area

Entertainment

  • Cable/satellite channels

Outdoor areas

  • Deck/patio
  • Garden
  • Terrace

Laundry

  • Dry cleaning/laundry service
  • Laundry facilities

Work spaces

  • Desk

Comfort

  • Air conditioning

Pets

  • No pets or service animals

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Well-lit path to entrance
  • Designated smoking areas

Services and conveniences

  • 24-hour front desk
  • Blackout drapes
  • Free bottled water
  • Housekeeping (daily)
  • Iron/ironing board
  • Luggage storage
  • Phone
  • Safe at front desk
  • Tour and ticket assistance

Things to do

  • Bicycle rentals nearby
  • Ecotours nearby
  • Hiking/biking trails nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)
  • Security system

General

  • 1 floor
  • 11 buildings
  • 11 units
  • Built in 2012
  • Garden
  • Individual furnishings
  • Reception hall
  • Water dispenser

Policies

Check-in

Check-in time starts at 2:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 17

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation
This property is in a car-free zone and can be reached only by foot. The nearest vehicle drop off point is at Jalan Penestanan Kaja, 2230 feet (700 meters) away.

Renovations and closures

In accordance with local regulations, all visitors must remain within the property during Seclusion Day (Nyepi)/Hindu New Year for a 24-hour period (starting at 6 AM). Seclusion Day typically falls in March or April (dates subject to change each year). Check-in and check-out will not be possible on that date. Ngurah Rai Airport (Bali International Airport) is also closed on Seclusion Day.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Ubud Heaven Penestanan

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 5 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for IDR 400000.0 per night.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: from approximately IDR 90750 for adults and from IDR 90750 for children
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: IDR 400000.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
Safety features at this property include a security system
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Union Pay, debit cards and cash.
    For guests' safety, the property includes a security system in all accommodation. The property is professionally cleaned.

We should mention

  • One child aged 5 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Heaven Ubud
Heaven Villas Bali
Heaven Villas Bali Villa
Ubud Heaven
Ubud Heaven Bali
Ubud Heaven Villas
Ubud Heaven Villas Bali
Ubud Heaven Villas Bali Villa
Ubud Heaven Penestanan Bali
Ubud Heaven Penestanan Villa
Heaven Penestanan Villa
Ubud Heaven Penestanan
Heaven Penestanan
Ubud Heaven Penestanan Ubud
Ubud Heaven Penestanan Villa
Ubud Heaven Penestanan Villa Ubud

Frequently asked questions

Is parking available at Ubud Heaven Penestanan?

Yep, Ubud Heaven Penestanan has a free self car park.

How much does it cost to stay at Ubud Heaven Penestanan?

As of 25 Mar 2025, prices found for a 1-night stay for 2 adults at Ubud Heaven Penestanan on 2 Apr 2025 start from AU$115.14, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are there any beaches close to Ubud Heaven Penestanan?

The closest beach to Ubud Heaven Penestanan is Sanur Beach (20.7 km).

Is there a spa on site at Ubud Heaven Penestanan?

There's no onsite spa, but this property does offer services like body scrubs and body treatments, as well as hot stone massages.

Does Ubud Heaven Penestanan have a pool?

Ubud Heaven Penestanan has an outdoor pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella.

What luxury perks are available at Ubud Heaven Penestanan?

This property features an outdoor pool, as well as a soaking tub and a hydromassage showerhead.

Are there hot tubs in the rooms at Ubud Heaven Penestanan?

No, but there are deep-soaking baths in the guestrooms.

Does Ubud Heaven Penestanan serve breakfast?

Sure does, cooked-to-order brekkie is available daily from 7:00 AM to 10:00 AM.

Is there a free airport shuttle available at Ubud Heaven Penestanan?

No, Ubud Heaven Penestanan does not offer an airport shuttle service.

Is there a bar or restaurant at Ubud Heaven Penestanan?

Yep, you can grab a meal at Ubud Heaven Penestanan's onsite restaurant that serves international cuisine.

What time are check-in & check-out at Ubud Heaven Penestanan?

Check-in begins at 2:00 PM. Check-out time is noon.

Are pets allowed at Ubud Heaven Penestanan?

No, pets and service animals are not allowed.

Ubud Heaven Penestanan Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 53 out of 119 reviews
Rating 8 - Good. 44 out of 119 reviews
Rating 6 - Okay. 13 out of 119 reviews
Rating 4 - Poor. 5 out of 119 reviews
Rating 2 - Terrible. 4 out of 119 reviews

8.6/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Chad

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
What an amazing time we had here! Tranquil peaceful relaxing atmosphere loved the gardens and privacy. The staff were very accommodating with dropping and picking us up from the pick up point. Thank you!
Stayed 1 night in Nov 2024

2/10 Terrible

anmol

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
There was zero hospitiality from the staff from hotel.
Stayed 1 night in Sep 2023

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness
Disliked: Room comfort
Not good enough
Lots of issues with this place. 1. Cars can’t access the property. You have to walk up a LOT of stairs with your bags in 35deg. When we got there they said “call us next time, we’ll help”. How about you tell us that before? Terrible communication. Anyone with any disability or even just can’t slog up 40 stairs in 35 deg can’t stay here. 2. In our 4 days there the wifi worked ONE day, intermittently. When we went to ask one day they said “oh it’s out all day, we know that maybe tomorrow” So they knew and didn’t bother to inform us. Again, comms suck. 3. “Restaurant” was closed first 2 days, then the food was awful. 4. They have a golf buggy to take you to a taxi area. They are always late and some of the drivers won’t even go up the ramp -just more slogging in 35deg 5. The villa had a small lounge area but it was open to the environment. So, as a family we could sit in our individual rooms or we could sit in the mosquito ridden lounge. With no tv (wifi based) and one small couch. To be fair, it was quiet and having our own pool was great. They can fix these issues but we won’t stay there again or recommend
Stayed 4 nights in Jul 2022

8/10 Good

Manisha

Stayed 2 nights in Dec 2019

10/10 Excellent

Ivan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Return visit and now missing Ubud heaven already
This was a return visit. I managed to get the same villa as the last time. The staff here simply are awesome, they cannot do enough to help you. The surroundings are serene and tranquil. The services from laundry to buggy drop are fantastic. Great selection of breakfast options and food during day. 15 min walk to central Ubud. Perfect home from home. See you next April guys. Terrima Kasih.
Stayed 8 nights in Oct 2019

10/10 Excellent

Erik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect place to hide away and recharge
What an incredible place to get away for a couple of days. Away from noise, people and traffic. Thank you for a wonderful stay.
Stayed 2 nights in Oct 2019

4/10 Poor

Bryan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overpriced and meager quality
Hugely overpriced. Don't pay more than $70 for this place. VERY rustic, no place to sit in "living area". Construction going on around the villas.
Stayed 1 night in Sep 2019

8/10 Good

mohammed

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness, staff & service
ubud heaven sayan good place need staff
nice place. comfortable beds but service is poor check in was horable the receptionist was very very rud i came with the family late evening i expect at lest warm treatment the breakfast is good swiming pool was good one staff name Angos need a course to know to smile and treat custumers internet was fast
Stayed 3 nights in Aug 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was quiet and clean, close to a beautiful yoga studio
Stayed 7 nights in Jun 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness
the scenery and privacy.the landscape and the pool was rather was dirty but the staff cleaned it up after 2 requests.
Stayed 3 nights in Jun 2019

10/10 Excellent

Verified traveller

Stayed 3 nights in May 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An amazing experience
Loved the one bedroom pool villa. We requested the villa which had the most privacy and we were happy with what we received (muslim couple). Pool was surprisingly large and the food at the restaurant was very nice. With the complementary breakfast there are a range of options to choose from as well as choice of juice, fruit and tea/coffee. The floating breakfast in the pool was a unique and enjoyable experience. Other services available were room service style spa, laundry and free buggy service. We really enjoyed our honeymoon welcome the entirety of the stay. Staff were extremely friendly and helpful. As you are in Ubud there are a lot of insects and harmless gecko’s. There is a net around the bed to protect against mosquitos.
Stayed 5 nights in Apr 2019

10/10 Excellent

ganna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel. Very beautiful and calm. We had some small problems, but nothing will destroy this paradise
Stayed 2 nights in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely traditional villa, very clean although the garden area could do with more regular pruning/mowing. There was supposed to be a small rice field next to my pool however it was overgrown with weeds and not very nice to look at. The main building which housed the restaurant was nice and open air, although I suggest they play relaxing acoustic music to make it more inviting for guests. The fountains beside the restaurant area are extremely noisy so not good if you want to lounge out and read or relax. Also, they could do with a good barista and coffee machine. Their coffee is pretty ordinary. I tended to go down the road to a fabulous coffee shop and spent a lot of time relaxing and just chilling at Kopi Desa. But these are only minor things. All in all a very nice place to stay with lovely friendly staff. It is out of the way so a scooter is a must, but that also means it is nice and peaceful with no traffic noise and it is a nice leisurely walk to the main Ubud area.
Stayed 14 nights in Feb 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are awesome and make every effort to help you enjoy your stay. Love having a private garden and pool. The amenities are good. My husband and I have stayed here three times now and love coming back. The only thing that could improve the stay would be new towels (the towels are well worn and need replacing) and some more cooking utensils. Although the villas have small kitchens, the utensils are minimal so cooking isn't really an option.
Stayed 5 nights in Feb 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Over all it was great, private pool is just awesome, kitchen and living area too. Bathroom could deserve more attention, there is room for improvement in served food. Location fine if you have your own transport, if not it gets a bit more complicated but still ok. Unfortunately, just next to the property the neighbours are building a taller hotel which ruins the view and privacy.
Stayed 5 nights in Feb 2019

10/10 Excellent

Verified traveller

Stayed 7 nights in Dec 2018

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service
They didn't do a proper house keeping and left the rubbish flow on the pool. Didn't tidy up the toilet and refill the soap for us. When we ask them, they said already complete their house keeping..... Overall is bad experience
Stayed 3 nights in Dec 2018

8/10 Good

Anurag

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Nov 2018

10/10 Excellent

caroline, united kingdom

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious, quiet and friendly- walk anywhere
We stayed in Seminyak for a week and then moved to Ubud and absolutely loved this place. We arrived and were treated with great politeness, they helped us check in speedily and took our bags to our villa. Villa was huge in a great plot of land with approx 8m x 3m pool. There is an outdoor kitchen with basic needs including kitchen wear, stove, fridge with freezer and a drink machine for cold, cool and boiling water so excellent.... Bed was large and comfortable, I thought hard at first but slept very well all week. There is a side sliding door that goes to the kitchen and double front doors that open to a large patio area with comfortable sun beds and all you need including pool towels, separate seating area and drying rack. Bathroom is behind the bedroom and very spacious with large wardrobe, bath and shower head, separate walk in shower and toilet with large sink and storage area. The food and drinks were also great as we ate here as well as out of the complex. The whole experience here wa like paradise and was quaint, quiet,welcoming and had everything we needed in our stay. The area can be a little awkward for people with less than full mobility. There are 97 large and uneven steps called pines tanner stairs to one side of the property and a long lane with only foot or moped access and no cars. This was actually the reason we booked it and we loved it. Lots of shops, restaurants, art, culture all within walking distance. Happy to stay again.
Stayed 7 nights in Sep 2018

8/10 Good

Luisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay are good
Stayed 2 nights in Sep 2018

10/10 Excellent

Ritesh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Go Bali ... go Ubud Heaven Penestanan
The place is just wonderful ... heaven is the right name given ! It is neat and clean with a very friendly and helpful staff.
Stayed 3 nights in May 2018

6/10 Okay

Verified traveller

Liked: Property conditions & facilities
Disliked: Cleanliness, room comfort
It was good
The villa was lovely, very beautiful and the pool was glorious. The bed was a little hard, my room was very clean but my bathroom walls were covered with ants. My air conditioner kept making loud noises all night. The food was delicious but we were told upon check in we get free delivery breakfast but when we called for it someone else told us if we want it delivered there is an extra charge. I do think they need to work on communication with customers better. How to get to the villa was not explained (they are really far from streets and you should call them to come pick you up from the main street by golf cart) and they seemed to stare at us judgingly and asked why we didn't call ... we didn't know this AND we are on vacation from another country we do not have functioning phones. I just do not like how things were done. it was not terrible, I enjoyed my time in Ubud, I was just caught off guard by how some things were not handled professionally.

4/10 Poor

Masoud

Disliked: Staff & service, property conditions & facilities
Not a comfortable stay
My kids loved the pool, but that was probably the only nice thing about this villa. This place is not reachable by car. You have to either walk or sit on the back of a motorcycle for about 500 meter. The breakfast was the worst we had on this vacation. Don't even consider eating there for lunch or dinner. The towels felt coarse and hard. The heater on water dispenser did not work and they asked us to use a pot, not a kettle, a large pot to boil water. Lots of bugs and mosquitos. I do not recommend this place.