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Casa Grande Hotel

4.5 star property
Luxury hotel connected to the convention centre in Macrodistrito Sur with free breakfast
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Casa Grande Hotel

Indoor pool
Front of property - evening/night
Deluxe Room | Balcony
Deluxe Room | Room amenity
Lobby

Reviews

9.4 out of 10

Exceptional

Popular amenities

  • Pool
    Pool
  • Hot tub
    Hot tub
  • Bar
    Bar
  • Breakfast included
    Breakfast included
  • Air conditioning
    Air conditioning
  • Room service
    Room service

Explore the area

Map
Calle 16 No.8009, Calacoto, La Paz, 1132
  • Nuna Theater
    11 min walk
  • Irpavi Cable Car Station
    13 min walk
  • Japanese Garden
    16 min walk
  • La Paz (LPB-El Alto Intl.)
    52 min drive

Room options

View all photos for Family Room

Family Room

Family Room

Highlights

Soundproofed
Private pool
Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Pillow menu
Separate bedroom
  • 69 sq m
  • City view
  • Sleeps 4
  • 1 King Bed and 2 Single Beds

View all photos for Deluxe Room

Deluxe Room | Balcony

Deluxe Room

Highlights

Balcony
Soundproofed
Private pool
Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Pillow menu
  • 55 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Room, 2 Double Beds

Minibar, in-room safe, desk, blackout curtains

Executive Room, 2 Double Beds

Highlights

Soundproofed
Private pool
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
LED TV
Pillow menu
  • 35 sq m
  • City view
  • Sleeps 3
  • 2 Double Beds

View all photos for Executive Room, 1 King Bed

Executive Room, 1 King Bed

Executive Room, 1 King Bed

Highlights

Soundproofed
Private pool
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
LED TV
Pillow menu
  • 33 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Presidential Suite

Presidential Suite

Presidential Suite

Highlights

Separate sitting area
Soundproofed
Private pool
Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Pillow menu
  • 120 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

Similar properties

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Spa
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The price is AU$238
for 1 night
8 Dec - 9 Dec
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About the area

La Paz

You'll be connected to the convention centre at Casa Grande Hotel, and within a 30-minute stroll of Japanese Garden and Chuquiago Marka. Highlights at this luxury hotel include a restaurant, an indoor swimming pool and free buffet breakfast. .The restaurant, YERBA BUENA, serves international cuisine and is open for breakfast, brunch, lunch and dinner. CASABAR is the hotel's own bar, serving drinks along with dinner. Enjoy the gym, Hot tub and sauna as well as access to a playground. 3122 square feet (290 square metres) of event facilities include meeting rooms and conference space, and other business amenities include a 24-hour business centre. Additionally, you'll find free Wi-Fi in public areas, a coffee shop/cafe and spa services. Each morning free breakfast is served. There's also free self parking, along with the convenience of an airport shuttle. .Sights within a 10-minute drive of this 4.5-property class Macrodistrito Sur hotel include Valle de la Luna and Hernando Siles Stadium.

What's nearby

  • Japanese Garden - 16 min walk - 1.4 km
  • Chuquiago Marka - 5 min drive - 4.5 km
  • Valle de la Luna - 5 min drive - 3.9 km
  • Hernando Siles Stadium - 10 min drive - 8.8 km
  • La Paz Metropolitan Cathedral - 11 min drive - 10.4 km

Getting around

  • Del Libertador Cable Car Station - 7 min drive
  • Viacha Station - 35 min drive
  • La Paz (LPB-El Alto Intl.) - 52 min drive

Restaurants

  • ‪The Bubble Tea Bar - ‬3 min walk
  • ‪Roaster Boutique - ‬4 min walk
  • ‪KHOFISUYO - ‬1 min walk
  • ‪Casa Bar - ‬3 min walk
  • ‪Alexander Coffe - ‬3 min walk

About this property

Casa Grande Hotel

Luxury hotel connected to the convention centre in Macrodistrito Sur with free breakfast
As a guest of Casa Grande Hotel, you'll find an indoor pool, a health club, Access to hot tub, and a sauna. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. WiFi is free in public spaces.

Business amenities include a 24-hour business centre and meeting rooms. Event space at this hotel measures 3122 square feet (290 square metres) and includes conference space. Spa services, a terrace, and multilingual staff are also featured at the luxury Casa Grande Hotel. An airport shuttle (available 24 hours) and an area shuttle are available for a fee. Limited free parking is available on a first-come, first-served basis.

This 4.5-star La Paz hotel is smoke free.

  • 1 building
  • 65 guestrooms or units
  • 7 levels
  • Conference rooms
  • 3122 sq ft of conference space
  • 290 sq. m of conference space
  • Built in 2012
  • Buffet breakfast (free)
  • Childcare (surcharge)
  • Business centre (24 hours)
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Newspapers in lobby (free)
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Dining venue
Casa Grande Hotel offers 65 accommodations, which are accessible via exterior corridors and feature private pools and iPod docking stations. A pillow menu is available. 46-inch LED televisions come with cable channels and DVD players. Coffee/tea makers and minibars are provided. Bathrooms include a shower with a rainfall showerhead, dressing gowns, designer toiletries and complimentary toiletries.

This La Paz hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include a safe and complimentary bottles of water. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Guests can pamper themselves by indulging in the on-site spa services. Services include deep-tissue massages and massages.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Shopping centre shuttle (surcharge)
  • Free self parking on site
  • Limited on-site parking
  • Onsite parking options include a garage

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • CASABAR
  • PURO GELATO CAFFE
  • YERBA BUENA
  • YERBA BUENA TERRAZA

Family friendly

  • DVD player
  • Free cot
  • In-room babysitting
  • Indoor pool
  • Laundry facilities
  • Playground
  • Private pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business centre
  • 3,122 square feet of conference space
  • Meeting rooms

Outdoors

  • Garden
  • Terrace

Spa

  • Deep-tissue massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • Lift
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 7 floors
  • Ballroom
  • Banquet hall
  • Built in 2012
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Pillow menu

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 46-inch LED TV with cable channels
  • DVD player
  • IPod dock
  • Private pool

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 1 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in fee: BOB 278
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
Late check-out fee: BOB 209

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 11 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Casa Grande Hotel

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 8 years old or younger stays free when using existing bedding.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be asked to pay the following charges at the property: Bolivia value-added tax (13%). Nonresident travellers who present a valid passport and tourist visa may be exempt from value-added tax (13%).

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: BOB 143 per vehicle (one-way, maximum occupancy 3)
  • Early check-in fee: BOB 278 (subject to availability)
  • Late check-out fee: BOB 209 (subject to availability)
  • Air conditioning is available for an additional fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, debit cards and cash. For guests' safety, the property includes a smoke detector in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child aged 8 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
  • Alcohol isn't allowed at Casa Grande Hotel.

Property is also known as

Casa Grande Hotel La Paz
Casa Grande La Paz
Casa Grande Hotel Hotel
Casa Grande Hotel La Paz
Casa Grande Hotel Hotel La Paz

Frequently asked questions

What is the cancellation policy at Casa Grande Hotel?

Casa Grande Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Casa Grande Hotel?

As of 24 Nov 2024, prices found for a 1-night stay for 2 adults at Casa Grande Hotel on 14 Dec 2024 start from AU$227.03, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Casa Grande Hotel?

Yep, Casa Grande Hotel has a free self car park. Onsite parking is limited.

Is there a spa on site at Casa Grande Hotel?

There's no onsite spa, but this property does offer services like deep-tissue massages.

Does Casa Grande Hotel have a pool?

Casa Grande Hotel has an indoor pool.

What luxury perks are available at Casa Grande Hotel?

Casa Grande Hotel features a health club, an indoor pool and 1 hot tub. All guestrooms come with private pools and 24-hour room service.

What makes Casa Grande Hotel a romantic place to stay?

1 hot tub and a lounge bar, as well as private pools and rainfall showerheads in the guestrooms, help set the scene for a romantic weekend at Casa Grande Hotel.

Is Casa Grande Hotel family-friendly?

You bet! With amenities such as children's meals and babysitting services, as well as childcare services and free infant beds in the guestrooms, it's no surprise that Casa Grande Hotel is a hit with families.

Are there hot tubs in the rooms at Casa Grande Hotel?

No, but there are private pools in the guestrooms.

Does Casa Grande Hotel serve breakfast?

Sure does, free buffet brekkie is offered daily between 7:00 AM and 11:00 AM.

Is there a free airport shuttle available at Casa Grande Hotel?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Casa Grande Hotel?

Yep, they've got a lounge bar and an onsite restaurant that serves international cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Casa Grande Hotel?

Check-in begins at 1 PM. Check-out time is noon.

Are pets allowed at Casa Grande Hotel?

No, pets and service animals are not allowed.

Casa Grande Hotel Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 149 out of 197 reviews" "
Rating 8 - Good. 35 out of 197 reviews" "
Rating 6 - Okay. 7 out of 197 reviews" "
Rating 4 - Poor. 5 out of 197 reviews" "
Rating 2 - Terrible. 1 out of 197 reviews" "

9.8/10

Cleanliness

9.2/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff was super friendly. Wine was tasty and affordable ($15/bottle)
Stayed 7 nights in Aug 2024

10/10 Excellent

Luz

Liked: Cleanliness, property conditions & facilities
Great location to shops, quite comfortable and excellent service.
Stayed 2 nights in Jul 2024

10/10 Excellent

Janice

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is MUST if you're staying in La Paz excellent service and the staff was so friendly. The restaurant was delicious, seriously one of the best experiences. It is a bit further from central La Paz but that was never an issue since the cable car is just a few blocks away.
Stayed 4 nights in Jul 2024

10/10 Excellent

Jay

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Fantastic hotel with great amenities. Staff was top notch - super friendly and helpful.
Stayed 5 nights in Jul 2024

10/10 Excellent

RENIERE

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
My only negative comment is that this is the first time I have issues with asking for extra coffee in the room. My wife and I normally have a coffee when we wake up and before breakfast. When I asked for more, I was told that the Hotel provides only one individual packet per room and as a courtesy ... After travelling around the World and staying in many hotels, this was a first to me. I'll be back, but I'll bring my own instant coffee.
Stayed 4 nights in Jul 2024

10/10 Excellent

Raul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

roxana

Liked: Cleanliness, staff & service, property conditions & facilities
Excelent staff and hotel
Stayed 2 nights in Apr 2024

8/10 Good

William

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
I wish they would honor the VIP perks. I was charged for an early check in. And I got absolutely no upgrade in the rooms. This review was going to be a lot worse, if it wasn’t for Marcela who always does a great job, accommodating, and being a great host. If it was not for her, these reviews would be a lot worse.
Stayed 2 nights in Jan 2024

8/10 Good

William

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
I wish they would honor the VIP perks. I was charged $30 for an early check in. And I got absolutely no upgrade in the rooms. This review was going to be a lot worse, if it wasn’t for Marcela who always does a great job, accommodating, and being a great host. If it was not for her, these reviews would be a lot worse.
Stayed 4 nights in Jan 2024

8/10 Good

William

Business traveller, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
I wish they would honor the VIP perks. I was charged $30 for an early check-in, and no upgrade was offered. This review was going to be a lot worse, if it wasn’t for Marcela coming in and saving the day. She is a fantastic host and always trying to better our stay here
Stayed 1 night in Feb 2024

8/10 Good

Katrice

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The swimming pool was the best. I loved the fact it was heated. Unfortunately, I we woke up in the morning to a bathroom filled with tiny ants that were all over the bathroom sink. I did make them aware but the staff did not seem to care. My husband and I celebrated our 21st anniversary and they are the most expensive. We have stayed at Ritz Apart, the Atix, and a couple others. I just feel this place was a bit too pricey. But my husband told me not to compare it to the US hotels. I think I should since they ask for US money. Anyway, other than the ants and the strong smell of Lysol in the elevator everything thing else was ok. The pool was the best but not enough to return. The salad made my husband sick and we only received a partial refund for that. I wish the staff could stay at an American hotel for just one night. We travel alot because if work so maybe I am being to hard on this hotel. We gave them 4 stars because it was super clean minus the ants
Stayed 1 night in Jan 2024

10/10 Excellent

James D Lites

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very unique building design. Staff was very helpful and attentive. Design with all of the glass made it a bit warm in the hotel during the day, but very nice rooms.
Stayed 4 nights in Nov 2023

10/10 Excellent

CAROLA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My personal experience at first wasn’t the greatest at first upon check in, however the manager at the end turned the situation around. The staff in general was cordial and helpful. Hotel is in a great location in the southern portion of La Paz.
Stayed 4 nights in Jul 2023

10/10 Excellent

Drazen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel in La Paz
Stayed 2 nights in Jun 2023

8/10 Good

William

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s
Stayed 1 night in May 2023

8/10 Good

William

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
I stayed in this hotel constantly with my daughters. I live in La Paz, and there are no pools that we know of so we rent a room and stay there quite often. It is April 12 and I’ve stayed in this hotel about four times this year alone. They never want to upgrade you the room which is very disappointing, especially considering as much time as we spend there and money. I’m a Gold member with Expedia and I also stay there quite frequent and they still will not upgrade my room. This particular time I stayed there on a Monday, which is the least busy time in la Paz and I still couldn’t get them to give me an upgrade. I am a great tipper, I eat at the restaurant, I get room service, I’ve gotten spa service, and I still can’t get them to give me a room upgrade. That to me is absolutely ridiculous. All in all it’s a nice hotel I just can’t see why they can’t twist their arm a little bit and give me that upgrade, but some people are just too petty. So sad.
Stayed 1 night in Apr 2023

10/10 Excellent

Jiwon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2023

10/10 Excellent

Mary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in the Casa Grande for six days and found everything to be of the highest caliber. The best! We were able to walk all over Calacoto to visit friends, take the teleferico to the city center and easily catch a cab for other destinations. The staff was helpful, the waiters excellent, and food delicious. We plan to return.
Stayed 6 nights in Mar 2023

6/10 Okay

William

Business traveller, Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
For a hotel, that is supposed to be the best hotel, and with the prices day charge, I would expect a different level of awareness. I when I asked for my VIP benefits they made me feel like if I was some kind of welfare case asking for some kind of handout. This was exactly the text message I received: “Señor xxx, buenos días. Disculpe respóndele hasta ahora. Lamentablemente no es posible cuándo son Reservas por internet (Expedía). Hicimos la excepción la última vez. Lamentablemente tenemos restricciones.” So they’re saying that it is not possible for them to give me any kind of upgrades when I make my reservation online, but Expedia is an online reservation app. It makes absolutely no sense for them to say that. Then she says they have restrictions. So if you have restrictions that maybe they should take their hotel off of VIP status. Because the benefits I was asking for for Expedia Gold members which I am one and have been one for years. One of the days I came to pick up one of my friends that was staying in the hotel, and I parked my vehicle in front. The parking lot and front area were completely empty. One of the doorman like some kind of parking lot patrol came and said that I have to move it I said my friend will be here in 5 min. He said we need to keep this whole space empty at all times. And again I would have no problem if there was people waiting but the hotel lobby in parking we’re completely empty. You’re telling me you can’t wait 5 min! Get off VIP!!
Stayed 7 nights in Jan 2023

6/10 Okay

William

Business traveller, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
For a hotel, that is supposed to be the best hotel, and with the prices day charge, I would expect a different level of awareness. I when I asked for my VIP benefits they made me feel like if I was some kind of welfare case asking for some kind of handout. This was exactly the text message I received: “Señor xxx, buenos días. Disculpe respóndele hasta ahora. Lamentablemente no es posible cuándo son Reservas por internet (Expedía). Hicimos la excepción la última vez. Lamentablemente tenemos restricciones.” So they’re saying that it is not possible for them to give me any kind of upgrades when I make my reservation online, but Expedia is an online reservation app. It makes absolutely no sense for them to say that. Then she says they have restrictions. So if you have restrictions that maybe they should take their hotel off of VIP status. Because the benefits I was asking for for Expedia Gold members which I am one and have been one for years. One of the days I came to pick up one of my friends that was staying in the hotel, and I parked my vehicle in front. The parking lot and front area were completely empty. One of the doorman like some kind of parking lot patrol came and said that I have to move it I said my friend will be here in 5 min. He said we need to keep this whole space empty at all times. And again I would have no problem if there was people waiting but the hotel lobby in parking we’re completely empty. You’re telling me you can’t wait 5 min! Get off VIP!!
Stayed 5 nights in Jan 2023

10/10 Excellent

Daniel

Stayed 1 night in Jan 2023

8/10 Good

Ivan

Liked: Cleanliness, staff & service, property conditions & facilities
It was a good experience

10/10 Excellent

Wendy

Stayed 1 night in Dec 2022

10/10 Excellent

Claudia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.

6/10 Okay

Jose

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The hotel is overall good but the magnetic card system to access the rooms is terrible, it is completely outdated, I had to ask for new keys every day sometimes more than once, at a time we counted 8 cards that didn’t work. This was a big frustration during the trip. Also, to access the parking using the elevator, hotel personnel need to activate access to the lower floor with physical key although the elevator allows magnetic card use for access for the upper floor and there is a security guard at the parking level at all times, another frustrating way the hotel is managed. Food was medium quality.