2/10 Terrible
Adrienne
20 Aug 2024
Disliked: Cleanliness, staff & service, property conditions & facilities
We stayed in English River inn and it was a disaster. All amenities were false. We showed up to our booking and were brought to a room with one bed and told to all 3 of us to sleep in same bed. Once I spoke up about room reservations for 3 people and were to have a pull out couch and bed for 2 he brought us to another room that has 2 double beds. None of the rooms shown to us were what we booked and spoke up about it but the attendt couldn't understand English. He went back to office and came out and told us 10 minute wait as he went to another room that still was not a deluxe room and removed guest and put us in that room without properly cleaning room. We had no cable or TV and had to ask for device plus or no blankets or pillow for the pull out bed and had to request them as well. When he came he brought us a poor quality blanket and a top sheet 1 water 3 juice boxes and 2 packs of cookies. There was kleenex that filled the screens in windows and no phone in room. It doesnt stop there however you get the jist of it. I packed what i thought we needed by going by amenities which were false.
Adrienne
Stayed 2 nights in Aug 2024