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LHP Hotel Santa Margherita Palace & SPA

5.0 star property
Luxury hotel with full-service spa and health club
your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for LHP Hotel Santa Margherita Palace & SPA

Jetted tub
Lounge
View from property
Comfort Double Room (Attic)
Property entrance

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Hot tub
  • Bar
  • Spa
  • Pool
  • Breakfast available
  • Gym
The price is AU$476
includes taxes & fees
30 Dec - 31 Dec

Explore the area

Map
Via Roma 9, Santa Margherita Ligure, GE, 16038
  • Chiesa di Santa Margherita d'Antiochia - Santuario di Nostra Signora della Rosa
    3 min walk
  • Santa Margherita Ligure Castle
    6 min walk
  • Marina di Santa Margherita
    6 min walk
  • Genoa (GOA-Cristoforo Colombo)
    35 min drive

Room options

View all photos for Executive Room, Terrace

Executive Room, Terrace

Executive Room, Terrace

Highlights

Deck/patio
Soundproofed
Private outdoor hot tub
Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Down duvet
  • 22 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Double Room

Premium bedding, down duvets, minibar, in-room safe

Superior Double Room

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
Down duvet
  • 22 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Superior Loft

Superior Loft

Superior Loft

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
Down duvet
Separate bedroom
  • 35 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Junior Suite, Annex Building

Junior Suite, Annex Building

Junior Suite, Annex Building

Highlights

Terrace
Soundproofed
Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
Down duvet
  • 25 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Comfort Double Room (Attic)

Comfort Double Room (Attic)

Comfort Double Room (Attic)

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Down duvet
Premium bedding
Designer toiletries
  • 18 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Luxury Suite, Hot Tub, Annex Building

Luxury Suite, Hot Tub, Annex Building

Luxury Suite, Hot Tub, Annex Building

Highlights

Deck/patio
Soundproofed
Private outdoor hot tub
Air conditioning
Dining table
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
  • 47 sq m
  • Sleeps 2
  • 1 Queen Bed and 1 Single Bed

View all photos for Executive Dependance

Premium bedding, down duvets, minibar, in-room safe

Executive Dependance

Highlights

Deck/patio
Soundproofed
Private outdoor hot tub
Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Down duvet
  • 24 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 Queen Bed, Hot Tub

Premium bedding, down duvets, minibar, in-room safe

Suite, 1 Queen Bed, Hot Tub

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
Day bed
Down duvet
  • 37 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Dependance

Premium bedding, down duvets, minibar, in-room safe

Superior Dependance

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Down duvet
Premium bedding
Private bathroom
  • 23 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Junior Suite

Junior Suite

Junior Suite

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Down duvet
Premium bedding
Designer toiletries
  • 25 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Classic Suite, 1 Bedroom

Classic Suite, 1 Bedroom

Classic Suite, 1 Bedroom

Highlights

Deck/patio
Soundproofed
Private outdoor hot tub
Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
  • 43 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Premium Suite, Jetted Tub

Premium Suite, Jetted Tub | Living area

Premium Suite, Jetted Tub

Highlights

Deck/patio
Soundproofed
Private rooftop hot tub
Air conditioning
Dining table
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
  • 40 sq m
  • Sleeps 2
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Luxury Suite, Hot Tub

Luxury Suite, Hot Tub | Living area

Luxury Suite, Hot Tub

Highlights

Balcony
Soundproofed
Private indoor hot tub
Air conditioning
Free cots/infant beds
Dining table
Flat-screen TV
Hypo-allergenic bedding
  • 44 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Classic Double Room

Premium bedding, down duvets, minibar, in-room safe

Classic Double Room

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Down duvet
Premium bedding
Designer toiletries
  • 20 sq m
  • Sleeps 2
  • 1 Double Bed

Similar properties

Front of property

Excelsior Palace Portofino Coast

On private beach
Pool
Breakfast included
Spa
4.7 out of 5, Exceptional, (1000)
The price is AU$193
for 1 room
includes taxes & fees
9 Jan - 10 Jan
Excelsior Palace Portofino Coast

About the area

Santa Margherita Ligure

A luxury stay in the heart of Santa Margherita Ligure awaits you at LHP Hotel Santa Margherita Palace & SPA. Within steps you'll find Chiesa di Santa Margherita d'Antiochia - Santuario di Nostra Signora della Rosa and Bagni Helios within a short 5-minute stroll. Highlights at this hotel include a full-service spa, a restaurant and an indoor swimming pool. .A day of pampering at Santa SPA can include deep-tissue massages, Swedish massages, body scrubs and facials along with access to the sauna. For a drink, you can stop by the hotel's own lounge bar. Enjoy the gym, Turkish bath/hammam, Hot tub and sauna. Plus you'll find free Wi-Fi in public areas, a coffee shop/cafe and a snack bar/deli. Each morning full breakfast is served between 7:30 AM and 11 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also the convenience of valet parking. .Sights within a 10-minute walk of this 5-property class Santa Margherita Ligure hotel include Santa Margherita Ligure Castle and Marina di Santa Margherita.

What's nearby

  • Santa Margherita Ligure Castle - 6 min walk
  • Villa Durazzo - 8 min walk
  • Bau Bau Beach - 19 min walk
  • Abbazia di San Girolamo al Monte di Portofino - Complesso Monumentale La Cervara - 3 min drive
  • Paraggi Beach - 11 min drive

Getting around

  • Santa Margherita Ligure Portofino Station - 4 min walk
  • Genoa (GOA-Cristoforo Colombo) - 35 min drive

Restaurants

  • ‪Pasticceria Oneto - ‬4 min walk
  • ‪Caravaggio Caffe - ‬4 min walk
  • ‪Angolo 48 Ristobar - ‬3 min walk
  • ‪Caffetteria del Mare - ‬2 min walk
  • ‪Panificio Dama SNC - ‬3 min walk

About this property

LHP Hotel Santa Margherita Palace & SPA

Luxury hotel with full-service spa and health club
LHP Hotel Santa Margherita Palace & SPA offers its guests a full-service spa, an indoor pool, and a health club. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

A hot tub, a sauna, and spa services are also featured at the luxury LHP Hotel Santa Margherita Palace & SPA. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 5-star Santa Margherita Ligure hotel is smoke free.

  • 53 guestrooms or units
  • 5 levels
  • 2 buildings
  • Built in 2011
  • Deli
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Charging station for electric cars
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • Computer for guest use
  • Television in lobby
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue
LHP Hotel Santa Margherita Palace & SPA offers 53 accommodations with minibars and laptop-compatible safes. Beds feature down duvets and premium bedding. Flat-screen televisions come with satellite channels. Bathrooms include baths or showers, slippers, designer toiletries and bidets.

This Santa Margherita Ligure hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include a hairdryer and free toiletries. In-room massages and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Santa SPA has 2 treatment rooms, including rooms for couples. Services include deep-tissue massages, sports massages, Swedish massages and facials. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam. The spa is open daily.

Languages

Arabic, English, French, German, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Limo/town car service
  • Onsite parking available only on request
  • Valet parking on site (EUR 30 per day)
  • Limited on-site parking

Food and drink

  • Daily full breakfast available 7:30 AM to 11 AM for a fee: EUR 30 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Full-service spa
  • Health club
  • Indoor pool
  • Sauna
  • Spa tub
  • Steam room
  • TV in common areas

Family friendly

  • Babysitting (surcharge)
  • Indoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Business services

  • Computer station

Outdoors

  • Garden
  • On the waterfront
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Terrace

Full-service spa

  • 2 treatment rooms
  • Body scrubs
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • In-room massages
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Spa tub
  • Sports massages
  • Steam room
  • Swedish massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible path of travel

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Bidet
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • 24-hour room service
  • Electric kettle
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
For more details, please contact the property using the information on the booking confirmation

Renovations and closures

The property is closed between 8 January and 3 February.
The following facilities are closed on Wednesday:
  • Full-service spa

Access methods

Staffed front desk

Pets

  • Pets: EUR 30 per pet, per day
  • Only dogs and cats are allowed
  • Maximum 1 (weight limit: 22 lb per pet)
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 12 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 5.00 per person, per night, up to 10 nights. This tax does not apply to children under 15 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately EUR 30 per person
  • Valet parking fee: EUR 30 per day
  • Pet fee: EUR 30 per pet, per day
  • Service animals are exempt from fees
  • A facilities fee includes use of: spa

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve on-site parking
This property accepts major credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Guests must contact this property in advance to reserve on-site parking. This property accepts major credit cards, Visa, Mastercard, American Express, Diners Club and debit cards. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Cashless payment methods are available for all transactions.

Property Registration Number IT010054AIUDQ63OAL

We should mention

  • All guests (including children) need to be present at check-in to show their government-issued photo ID or passport.
  • On-site cash transactions can't exceed EUR 5000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child aged 12 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

National rating

This property has received its official star rating from the local rating authority.

Property is also known as

LHP Hotel Santa Margherita Palace Santa Margherita Ligure
Santa Margherita Hotel
Santa Margherita Palace
Santa Margherita Palace Hotel
LHP Hotel Palace
LHP Hotel Santa Margherita Palace
LHP Palace
LHP Santa Margherita Palace Santa Margherita Ligure
Lhp Santa Margherita & Spa
LHP Hotel Santa Margherita Palace & SPA Hotel
LHP Hotel Santa Margherita Palace & SPA Santa Margherita Ligure

Frequently asked questions

What is the cancellation policy at LHP Hotel Santa Margherita Palace & SPA?

LHP Hotel Santa Margherita Palace & SPA offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at LHP Hotel Santa Margherita Palace & SPA?

As of 26 Dec 2024, prices found for a 1-night stay for 2 adults at LHP Hotel Santa Margherita Palace & SPA on 30 Dec 2024 start from AU$459.72, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at LHP Hotel Santa Margherita Palace & SPA?

Yep, LHP Hotel Santa Margherita Palace & SPA has valet parking for EUR 30 per day. Onsite parking is limited.

Are there any beaches close to LHP Hotel Santa Margherita Palace & SPA?

Yep, LHP Hotel Santa Margherita Palace & SPA is a short 19-minute walk from Bau Bau Beach.

Is there a spa on site at LHP Hotel Santa Margherita Palace & SPA?

Yep, Santa SPA is available for guests. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like body scrubs, facials and body treatments, as well as deep-tissue massages.

Does LHP Hotel Santa Margherita Palace & SPA have a pool?

LHP Hotel Santa Margherita Palace & SPA has an indoor pool. Grab your bathers and lounge poolside while enjoying on a lounger.

What luxury perks are available at LHP Hotel Santa Margherita Palace & SPA?

LHP Hotel Santa Margherita Palace & SPA features a full-service spa, a health club and an indoor pool. All guestrooms come with premium bedding and 24-hour room service.

What makes LHP Hotel Santa Margherita Palace & SPA a romantic place to stay?

1 hot tub and couples spa treatments, as well as premium bedding and massage services available in the guestrooms, help set the scene for a romantic weekend at LHP Hotel Santa Margherita Palace & SPA.

Is LHP Hotel Santa Margherita Palace & SPA family-friendly?

You bet! With amenities such as babysitting services, a deli and an indoor pool, it's no surprise that LHP Hotel Santa Margherita Palace & SPA is a hit with families.

Does LHP Hotel Santa Margherita Palace & SPA serve breakfast?

You bet, full breakfast is available daily between 7:30 AM and 11 AM.

Is there a free airport shuttle available at LHP Hotel Santa Margherita Palace & SPA?

No, LHP Hotel Santa Margherita Palace & SPA does not offer an airport shuttle service.

Is there a bar or restaurant at LHP Hotel Santa Margherita Palace & SPA?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at LHP Hotel Santa Margherita Palace & SPA?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at LHP Hotel Santa Margherita Palace & SPA?

Cats and dogs are welcome at LHP Hotel Santa Margherita Palace & SPA, with food and water bowls on offer. Just so you know, there's a limit of one pet, with a maximum weight of up to 10 kg per pet.

LHP Hotel Santa Margherita Palace & SPA Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 213 out of 382 reviews" "
Rating 8 - Good. 110 out of 382 reviews" "
Rating 6 - Okay. 22 out of 382 reviews" "
Rating 4 - Poor. 22 out of 382 reviews" "
Rating 2 - Terrible. 15 out of 382 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2024

10/10 Excellent

Jonathan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel, staff and facilities were all fantastic. The size of our room was great (quite large) and we were looked after wonderfully well. The only negative was the taxi the hotel arranged to take us to Chiavari. The taxi was run down, the driver was 'off hand' and he charged 150 Euro's ...despite us querying the amount. On the way in from the same location we paid 58 Euro's so 'ripped off'
Stayed 2 nights in Sep 2024

2/10 Terrible

stefano

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel reception very rude. Shower dirty. No soap, no efforts to replace the empty soap. Ants in the room. 8$ coffee.
Stayed 2 nights in Sep 2024

2/10 Terrible

Tiran

Travelled with family, Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Rude Staff not welcoming at all, upcharging for everything including charging 30Euro for small kids for breakfast and kids not welcome to use pool on property, will not be going back, there were many other nice places did not feel like a 5 star hotel.
Stayed 2 nights in Jul 2024

10/10 Excellent

GHAZWAN

Stayed 2 nights in Jul 2024

2/10 Terrible

Donna

Stayed 3 nights in Jul 2024

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities
Underwhelming and overpriced
Stayed 2 nights in Jul 2024

6/10 Okay

Mr Sorin, London

Liked: Cleanliness
Stayed 1 night in Jul 2024

4/10 Poor

Bret

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
There are hidden fees such as $30 to use the swimming pool.
Stayed 1 night in Jul 2024

10/10 Excellent

Nicha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel- great location! Walking distance to train station and town
Stayed 2 nights in Jun 2024

10/10 Excellent

suzanne

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel in a great location at reasonable rates. Walkable to everything. Would def go back.
Stayed 2 nights in May 2024

10/10 Excellent

Carolyn

Stayed 1 night in May 2024

6/10 Okay

Shahryar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

8/10 Good

John

Stayed 3 nights in Apr 2024

10/10 Excellent

Luis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone at the hotel was very friendly and helpful. The room was very nice and comfortable. The bathroom was also big and well appointed. The breakfast buffet was very good. The only negative thing I would say is that we didn't know you needed to pay extra to use the pool 20 Euro per person. They should advertise this more prominently.
Stayed 3 nights in Sep 2023

8/10 Good

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2023

10/10 Excellent

Adele

Travelled with partner
Liked: Amenities
The property was lovely. The staff was exceptional. They allowed us to check in a bit early and stored our luggage until we got back from lunch. Then they personally escorted us to our room . We did not partake of the breakfast. It cost 30 euro per person and we thought that was a bit pricey for the amount of food that we eat for breakfast. We walked two blocks and had a great breakfast for about 15 euro instead of 60 euro. We stayed in the newer part of the hotel in the back. Very modern rooms, white, bright but small.
Stayed 2 nights in Sep 2023

6/10 Okay

Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property and staff we excellent. The bed was very uncomfortable.
Stayed 3 nights in Sep 2023

2/10 Terrible

Mohammed

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Booked 3 suites for 3 nights TERRIBLE TERRIBLE, This hotel use to be my favourite location wise and service. This stay was basically the front desk staff trying to make everything hectic and unpleasant. Housekeeping was filthy, leaving cleaning items in the room , not changing the bedding which had a tanning oil stain. Towels smelt like it was washed in a kitchen. Unbleached, with spots on the corners. In addition they had us pay for parking for 6 hours although the duty manager informed me a day earlier that he won't charge as I am a regular resident. At check out I was served with a rude, disrespectful bigot that made it her duty to override the managers decision as she wanted to charge me initially until the duty manager waived it. As he wasnt available on check out she kept ranting and raised her voice infront of the people checking in which shocked the prospective residents and said " you signed a contract at check in , if you dont know how to read that your problem, you can afford it so pay it. Which Is true i did sign out of good faith as this wasn't my first time staying at this hotel. All in all , this hotel needs to train those new staff members the real meaning of hospitality. Continuing this manner will definitely ruin the hotels reputation as word of mouth and reviews are what intices booking a particular hotel, and myself and all my friends and family will surely not recommend this hotel to anyone.
Stayed 3 nights in Jul 2023

6/10 Okay

Samira

Travelled with partner
Small rooms, no coffee machine in the room. Over priced for what it is.
Stayed 2 nights in Aug 2023

10/10 Excellent

Lee

Stayed 1 night in Jul 2023

2/10 Terrible

Miss A J

Stayed 3 nights in Jul 2023

8/10 Good

Steven

Liked: Staff & service, property conditions & facilities, room comfort
Great location and Staff
Great location, excellent staff and comfortable rooms.
Stayed 1 night in Jul 2023

6/10 Okay

Elana

Stayed 3 nights in Jul 2023

4/10 Poor

Lori

Stayed 3 nights in Jul 2023