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Hostellerie du Pas de L'Ours Relais et Chateaux

5.0 star property
Luxury hotel with 2 restaurants and full-service spa

Photo gallery for Hostellerie du Pas de L'Ours Relais et Chateaux

Suite (Loft Suite)
Junior Suite
Standard Double Room | Bathroom
Suite (Open Suite)
Suite (Ours) | Bathroom

Reviews

10 out of 10
Exceptional

Popular amenities

  • Pool
  • Hot tub
  • Breakfast available
  • Bar
  • Parking available
  • Room service
The current price is AU$886
includes taxes & fees
11 Feb - 12 Feb

Explore the area

Map
Rue du pas de l'Ours 41, Lens, 3963
  • Crans-Cry d'Er Gondola
    ‪9 min walk‬
  • Rue du Prado
    ‪11 min walk‬
  • Golf Club Crans-sur-Sierre
    ‪13 min walk‬
  • Sion (SIR)
    ‪32 min drive‬

Room options

View all photos for Suite des Ours

Suite (Ours)

Suite des Ours

Highlights

Balcony
Soundproofed
Heating
Free cots/infant beds
Flat-screen TV
3 bedrooms
Premium bedding
Blackout curtains
  • Sleeps 6
  • 3 Double Beds

View all photos for Open Suite

Suite (Open Suite)

Open Suite

Highlights

Balcony
Soundproofed
Fireplace
Heating
Free cots/infant beds
Flat-screen TV
Separate bedroom
Premium bedding
  • 65 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Chalet Suite

Suite (Chalet)

Chalet Suite

Highlights

Balcony
Soundproofed
Heating
Free cots/infant beds
Flat-screen TV
Separate bedroom
Premium bedding
Blackout curtains
  • Sleeps 3
  • 1 Double Bed

View all photos for Suite Polaire - 2 persons

Premium bedding, minibar, in-room safe, desk

Suite Polaire - 2 persons

Highlights

Balcony
Soundproofed
Heating
Free cots/infant beds
Flat-screen TV
Premium bedding
Blackout curtains
Separate bath and shower
  • Sleeps 3
  • 1 Double Bed

View all photos for Loft Suite

Suite (Loft Suite)

Loft Suite

Highlights

Balcony
Soundproofed
Fireplace
Heating
Free cots/infant beds
Flat-screen TV
Separate bedroom
Premium bedding
  • 65 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Family Suite

Family Suite

Family Suite

Highlights

Balcony
Soundproofed
Fireplace
Heating
Free cots/infant beds
Flat-screen TV
Separate bedroom
Premium bedding
  • 75 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Queen Bed

View all photos for Standard Double Room

Standard Double Room

Standard Double Room

Highlights

Balcony
Soundproofed
Heating
Flat-screen TV
Blackout curtains
Premium bedding
Separate bath and shower
Bathrobes
  • 25 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite Polaire - 4 persons

Premium bedding, minibar, in-room safe, desk

Suite Polaire - 4 persons

Highlights

Balcony
Soundproofed
Heating
Free cots/infant beds
Flat-screen TV
Premium bedding
Blackout curtains
Separate bath and shower
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite

Junior Suite

Junior Suite

Highlights

Balcony
Soundproofed
Fireplace
Heating
Free cots/infant beds
Flat-screen TV
Separate bedroom
Premium bedding
  • 45 sq m
  • Sleeps 3
  • 1 King Bed

Similar properties

Property grounds

Guarda Golf Hotel & Residences

  • Pool
  • Hot tub
  • Breakfast included
  • Spa
4.7 out of 5, Exceptional, (20)
The price is AU$1,673
for 1 room
includes taxes & fees
24 Feb - 25 Feb
Guarda Golf Hotel & Residences

About the area

Lens

A luxury stay in the heart of Lens awaits you at Hostellerie du Pas de L'Ours Relais et Chateaux. Within just a 15-minute stroll, you'll find Rue du Prado and Golf Club Crans-sur-Sierre. Highlights at this family-friendly hotel include 2 restaurants, a full-service spa and an outdoor swimming pool. .A relaxing visit to l'Alpage can include deep-tissue massages, hot stone massages and body wraps along with access to the sauna and steam room. The fine-dining restaurant, L Ours, serves French cuisine. At the hotel's own lounge bar or poolside bar, you can enjoy a drink. Enjoy the indoor swimming pool, gym, Turkish bath/hammam and Hot tub. Business amenities include a meeting room, conference space, and a business centre. Plus you'll find free Wi-Fi in public areas, a sauna and a snack bar/deli. Continental breakfast is available daily between 7:30 AM and 10 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also valet parking, along with the convenience of a free area shuttle. .With a stay at this 5-property class Lens hotel, you'll be 33 km (20.5 mi) from Leukerbad-Therme and 33.4 km (20.8 mi) from Alpentherme Thermal Baths.

What's nearby

  • Crans-Cry d'Er Gondola - 9 min walk
  • Rue du Prado - 11 min walk
  • Golf Club Crans-sur-Sierre - 13 min walk
  • Montana - Cry d'Er Gondola - 5 min drive
  • Aminona Gondola Lift - 9 min drive

Getting around

  • Randogne Montana Station - 4 min drive
  • Sion (SIR) - 32 min drive

Restaurants

  • ‪Restaurant Molino - ‬7 min walk
  • ‪Café-Bar 1900 - ‬8 min walk
  • ‪Burger Lounge - ‬15 min walk
  • ‪Taillens SA - ‬10 min walk
  • ‪Zerodix - ‬9 min walk

About this property

Hostellerie du Pas de L'Ours Relais et Chateaux

Luxury hotel with 2 restaurants and full-service spa
Hostellerie du Pas de L'Ours Relais et Chateaux offers its guests a full-service spa, an indoor pool, and an outdoor pool. There are 2 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is free in public spaces.

A business centre and a meeting room are available. A health club, a hot tub, and a sauna are also featured at the luxury Hostellerie du Pas de L'Ours Relais et Chateaux. Parking is available for a fee.

This 5-star Lens hotel is smoke free.

  • 15 guestrooms or units
  • 3 levels
  • 2 dining venues
  • Deli
  • Childcare (surcharge)
  • Ski lift tickets
  • Ski equipment storage
  • Ski equipment rentals
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Library
  • Terrace
  • Garden
  • BBQ grill(s)
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
  • Bar by the pool
Hostellerie du Pas de L'Ours Relais et Chateaux offers 15 accommodations with minibars and a safe. Rooms open to balconies. Beds feature premium bedding. Flat-screen televisions are featured in guestrooms. Bathrooms include a separate bath and shower with in-room jetted baths, bathrobes, slippers and designer toiletries.

This Lens hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

L'Alpage has 5 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Thai massages. The spa is equipped with a sauna, a steam room and Turkish bath/hammam. A variety of treatment therapies are provided, including hydrotherapy. The spa is open daily.

Awards and affiliations

The property is a member of Relais & Chateaux.

Languages

English, French, German, Italian, Portuguese, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge)
  • Free area shuttle
  • Secured, covered valet parking on site (CHF 35 per day)

Food and drink

  • Daily continental breakfast available 7:30 AM to 10 AM for a fee: CHF 39 for adults and CHF 20 for children
  • 2 restaurants
  • A bar/lounge
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Bistrot Des Ours
  • L Ours

Things to do

  • Bicycle rentals
  • Billiards/pool table
  • Full-service spa
  • Health club
  • Indoor pool
  • Library
  • Outdoor pool
  • Playground
  • Sauna
  • Ski equipment rentals
  • Ski passes
  • Ski storage
  • Snow sports gear
  • Spa tub
  • Steam room

Family friendly

  • Free area shuttle
  • In-room babysitting
  • Indoor pool
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Conference space
  • Meeting room

Outdoors

  • Barbecue grill
  • Garden
  • In the mountains
  • Terrace

Full-service spa

  • 5 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Thai massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Jetted bathtub
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Free bottled water
  • Limited room service
  • Minibar

More

  • Desk
  • Free daily newspapers
  • Heating
  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 11 PM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staffed during limited hours

Access methods

Front desk (limited hours)

Pets

  • Pets: CHF 50 per pet, per night
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 2 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for CHF 150.0 per day.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: CHF 3.00 per person, per night for adults; CHF 1.50 per night for guests aged 6-15 years old. This tax does not apply to children under 6 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: from approximately CHF 39 for adults and from CHF 20 for children
  • Valet parking fee: CHF 35 per day
  • Pet fee: CHF 50 per pet, per night
  • Rollaway bed fee: CHF 150.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old.
This property accepts credit cards
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Minimum Spring Break check-in age is 18 years old. This property accepts Visa, Mastercard, American Express, Diners Club and JCB International.

We should mention

  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Children aged 2 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 5 stars.

Property is also known as

Hostellerie Pas L'Ours Relais Chateaux Hotel
Hostellerie Pas L'Ours Relais Chateaux Hotel Lens
Hostellerie Pas L'Ours Relais Chateaux Lens
Hostellerie Pas L'Ours Relais Chateaux Hotel Lens
Hostellerie Pas L'Ours Relais Chateaux Lens
Hotel Hostellerie du Pas de L'Ours Relais et Chateaux Lens
Lens Hostellerie du Pas de L'Ours Relais et Chateaux Hotel
Hostellerie du Pas de L'Ours Relais et Chateaux Lens
Hotel Hostellerie du Pas de L'Ours Relais et Chateaux
Hostellerie Pas L'Ours Relais Chateaux Hotel
Hostellerie Pas L'Ours Relais Chateaux
Hostellerie du Pas de L'Ours Relais et Chateaux Lens
Hostellerie du Pas de L'Ours Relais et Chateaux Hotel
Hostellerie du Pas de L'Ours Relais et Chateaux Hotel Lens

Frequently asked questions

Is parking available at Hostellerie du Pas de L'Ours Relais et Chateaux?

Yep, Hostellerie du Pas de L'Ours Relais et Chateaux has secured covered valet parking for CHF 35 per day.

How much does it cost to stay at Hostellerie du Pas de L'Ours Relais et Chateaux?

As of 10 Feb 2025, prices found for a 1-night stay for 2 adults at Hostellerie du Pas de L'Ours Relais et Chateaux on 11 Feb 2025 start from AU$875.19, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is there a spa on site at Hostellerie du Pas de L'Ours Relais et Chateaux?

Yep, l'Alpage is available for guests. It has a steam room and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as deep-tissue massages.

Does Hostellerie du Pas de L'Ours Relais et Chateaux have a pool?

Hostellerie du Pas de L'Ours Relais et Chateaux has an outdoor pool and an indoor pool. Grab your bathers and lounge poolside while enjoying with a coldie from the bar.

What luxury perks are available at Hostellerie du Pas de L'Ours Relais et Chateaux?

Hostellerie du Pas de L'Ours Relais et Chateaux features a full-service spa, a health club and an outdoor pool. All guestrooms come with Private jetted baths and premium bedding.

What makes Hostellerie du Pas de L'Ours Relais et Chateaux a romantic place to stay?

1 hot tub and couples spa treatments, as well as Jetted bath and premium bedding in the guestrooms, help set the scene for a romantic weekend at Hostellerie du Pas de L'Ours Relais et Chateaux.

Is Hostellerie du Pas de L'Ours Relais et Chateaux family-friendly?

You bet! With amenities such as babysitting services and a playground, as well as childcare services in the guestrooms, it's no surprise that Hostellerie du Pas de L'Ours Relais et Chateaux is a hit with families.

Are there hot tubs in the rooms at Hostellerie du Pas de L'Ours Relais et Chateaux?

No, but there are Jetted bath in the guestrooms.

Does Hostellerie du Pas de L'Ours Relais et Chateaux serve breakfast?

Yeah, continental brekkie is served daily from 7:30 AM to 10 AM.

Is there a free airport shuttle available at Hostellerie du Pas de L'Ours Relais et Chateaux?

No, but there's an airport shuttle for a fee.

Is there a bar or restaurant at Hostellerie du Pas de L'Ours Relais et Chateaux?

Yep, they've got a lounge bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Hostellerie du Pas de L'Ours Relais et Chateaux?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Hostellerie du Pas de L'Ours Relais et Chateaux?

Furry friends are welcome at Hostellerie du Pas de L'Ours Relais et Chateaux, with food and water bowls on offer.

Is there a golf course on site at Hostellerie du Pas de L'Ours Relais et Chateaux?

There is a golf course next to Hostellerie du Pas de L'Ours Relais et Chateaux.

Hostellerie du Pas de L'Ours Relais et Chateaux Reviews

Reviews

10

Exceptional

Rating 10 - Excellent. 14 out of 15 reviews
Rating 8 - Good. 1 out of 15 reviews
Rating 6 - Okay. 0 out of 15 reviews
Rating 4 - Poor. 0 out of 15 reviews
Rating 2 - Terrible. 0 out of 15 reviews

10/10

Cleanliness

9.8/10

Staff & service

10/10

Property conditions & facilities

Reviews

10/10 Excellent

Olivia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2019

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 6 nights in Sep 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful chalet style hotel.
We had a beautiful room with a large balcony with a view of the mountains. The staff in the hotel were charming and helpful. Breakfasts could be had in your room or the restaurant. There was yoghurt with homemade fruit compote, fruit salad, and delicious rolls and pastries.

10/10 Excellent

Carmen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Sus instalaciones, la decoración, la atención del personal.
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Nous avons été surclassés grâce à une annulation de dernière minute. Nous avons été très bien accueillis et avons apprécié la suite
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bellissimo hotel , servizio eccellente, ristorante stellato eccezionale.
Stayed 2 nights in Dec 2018

10/10 Excellent

Thierry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2018

10/10 Excellent

Yves

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2018

10/10 Excellent

Hugo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2017

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

sophie, noisy le roi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabuleux !
Hotel très agréable, personnel aux petits soins et excessivement sympathique. Deux petits bémols cependant : chambres surchauffées et manque de lumière dans les chambres (pas pratique pour lire dans le coin salon des junior suites !). Les restaurants de l'hotel sont excellents.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Gilles, Paris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel avec un excellent accueil
Hotel proche de centre de Crans, avec une vue splendide sur les montagnes mais surtout avec un accueil remarquable et une gentillesse de l'ensemble du personnel.