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Empress Palace Hotel

4.0 star property
Guesthouse in Surrey

Photo gallery for Empress Palace Hotel

Reception
Honeymoon Studio Suite
Honeymoon Studio Suite | Private kitchen
Honeymoon Studio Suite | Private kitchen
Front of property - evening/night

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pet-friendly
  • Parking available
  • Air conditioning
  • Kitchen
  • Laundry
  • Free WiFi
The current price is AU$210
includes taxes & fees
16 Mar - 17 Mar

Explore the area

Map
12788 Ross Place, 1, Surrey, BC, V3V6E1
  • Holland Park
    ‪3 min drive‬
  • Surrey Arts Centre
    ‪3 min drive‬
  • Central City Shopping Centre
    ‪5 min drive‬
  • Vancouver, BC (YVR-Vancouver Intl.)
    ‪35 min drive‬

Room options

View all photos for Elite Suite, 1 Bedroom, Ensuite

Elite Suite, 1 Bedroom, Ensuite

Elite Suite, 1 Bedroom, Ensuite

Highlights

Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Heating
Full-sized fridge/freezer
Separate bedroom
  • Sleeps 5
  • 1 Queen Bed and 1 King Bed

View all photos for Romantic Suite, 2 Queen Beds, Non Smoking, Garden View

Romantic Suite, 2 Queen Beds, Non Smoking, Garden View

Romantic Suite, 2 Queen Beds, Non Smoking, Garden View

Highlights

Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Heating
Full-sized fridge/freezer
Separate bedroom
  • 28 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Honeymoon Studio Suite

Honeymoon Studio Suite | Bathroom

Honeymoon Studio Suite

Highlights

Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Private indoor hot tub
Air conditioning
Heating
Full-sized fridge/freezer
  • Sleeps 2
  • 1 King Bed

View all photos for Basic Room, 1 Queen Bed, 2 Bathrooms, Garden View

Down duvets, individually decorated, individually furnished, desk

Basic Room, 1 Queen Bed, 2 Bathrooms, Garden View

Highlights

Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Heating
Full-sized fridge/freezer
Separate bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Family Suite

Family Suite

Family Suite

Highlights

Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Heating
Full-sized fridge/freezer
Separate bedroom
  • Sleeps 7
  • 1 Single Bed, 1 Queen Bed and 1 Single Bunk Bed

View all photos for Honeymoon Suite, 1 Bedroom

Honeymoon Suite, 1 Bedroom

Honeymoon Suite, 1 Bedroom

Highlights

Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Heating
Full-sized fridge/freezer
Separate bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Grand Room, Balcony, Garden View

Grand Room, Balcony, Garden View

Grand Room, Balcony, Garden View

Highlights

Balcony
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Heating
Full-sized fridge/freezer
  • Sleeps 6
  • 2 King Beds

View all photos for Family Room, 1 Bedroom, Refrigerator & Microwave

Down duvets, individually decorated, individually furnished, desk

Family Room, 1 Bedroom, Refrigerator & Microwave

Highlights

Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Heating
Full-sized fridge/freezer
Separate bedroom
  • Sleeps 6
  • 1 King Bed

View all photos for Economy Room

Economy Room

Economy Room

Highlights

Garden
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Heating
Full-sized fridge/freezer
  • Sleeps 2
  • 1 Queen Bed

View all photos for Luxury Suite

Luxury Suite

Luxury Suite

Highlights

Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Heating
Full-sized fridge/freezer
Separate bedroom
  • Sleeps 4
  • 2 Queen Beds

Similar properties

Standard Room, 2 Queen Beds, Non Smoking

Days Inn by Wyndham Surrey

  • Breakfast included
  • Parking included
  • Free WiFi
  • Air conditioning
3.5 out of 5, Good, (1002)
The price is AU$193
for 1 room
includes taxes & fees
18 Mar - 19 Mar
Days Inn by Wyndham Surrey

About the area

Surrey

Empress Palace Hotel puts you in the centre of Surrey, 2.4 km (1.5 mi) from Holland Park and 2.8 km (1.7 mi) from Central City Shopping Centre. Highlights at this guest house include in-room free WiFi and heated floors. .This pet-friendly guest house offers free WiFi in public areas, a terrace and a garden. Other amenities include a microwave in a common area and a fridge in a common area. There's also the convenience of self parking. .Attractions within a 30-minute drive of this 4-property class Surrey guest house include Coquitlam Centre and Metropolis at Metrotown.
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What's nearby

  • Holland Park - 3 min drive
  • Guilford Town Centre - 9 min drive
  • Hard Rock Casino Vancouver - 15 min drive
  • Lougheed Town Centre - 16 min drive
  • Metropolis at Metrotown - 20 min drive

Getting around

  • King George Station - 4 min drive
  • Pitt Meadows Maple Meadows Station - 27 min drive
  • Pitt Meadows, BC (YPK) - 29 min drive

Restaurants

  • ‪McDonald's - ‬11 min walk
  • ‪Tim Hortons - ‬2 min drive
  • ‪The Samosa House - ‬14 min walk
  • ‪Donegal's Irish House - ‬3 min drive
  • ‪Kerala Kitchen - ‬3 min drive

About this property

Empress Palace Hotel

Guesthouse in Surrey
As a guest of Empress Palace Hotel, you'll find a terrace, a garden, and a fireplace in the lobby. Public spaces have free WiFi. Empress Palace Hotel also features dry cleaning/laundry services, express check-out, and a microwave in a common area. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 4-star Surrey guest house is smoke free.

  • 15 guestrooms or units
  • Dry cleaning
  • Front desk (limited hours)
  • Express check-out
  • Wedding services available
  • Terrace
  • Garden
  • Fireplace in lobby
  • Television in lobby
  • No smoking on site
  • Microwave in a common area
  • Fridge in a common area
Empress Palace Hotel offers 15 shared accommodations, which are air-conditioned, accessible via exterior corridors and feature shared/communal kitchens. This individually decorated and furnished accommodation has separate dining areas and includes desks. Beds feature down duvets. Guests can surf the web using complimentary wireless Internet access. Full-sized fridge/freezers and microwaves are provided.

Languages

Arabic, English, Farsi, Hindi

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Secured, uncovered parking on site (USD 20 per day)
  • Limited on-site parking (max 1 space per unit)

Things to do

  • Playground
  • TV in common areas

Family friendly

  • In-room full-sized refrigerator/freezer
  • In-room microwave
  • Playground
  • Separate in-room dining area

Conveniences

  • Limited-hour front desk
  • Shared microwave
  • Shared refrigerator

Guest services

  • Dry cleaning/laundry service
  • Wedding services

Outdoors

  • Garden
  • Outdoor entertainment area
  • Outdoor furniture
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Stair-free path to entrance
  • Well-lit path to entrance

Room amenities

Bedroom

  • Down comforter

Bathroom

  • Bidet
  • Soap
  • Toilet paper

Food and drink

  • Cookware, dishware, and utensils
  • Electric kettle
  • Full-sized refrigerator/freezer
  • Microwave
  • Oven
  • Paper towels
  • Separate dining area
  • Shared kitchen access

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Heated floor
  • Heating
  • Individual decor
  • Individual furnishings
  • Laptop workspace
  • Separate sitting area
  • Shared accommodation

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in fee: USD 49.00
Late check-in subject to availability
Late check-in fee: USD 29 for check-in between 11:30 PM and 2:30 AM
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The property charges 5 per cent for credit card payments
The front desk is open daily from 1:00 PM - midnight
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

  • Pets: USD 29 per pet, per day (maximum USD 4 per stay), plus a one-time cleaning fee of USD 20 and a deposit of USD 100 per day
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 100.0 per day.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 150 per accommodation, per stay
  • Cash Cleaning deposit: USD 50 per stay
  • Cleaning fee: USD 39 per accommodation, per stay.
  • Administrative fee: USD 29 per accommodation, per night
  • Service fee: USD 10 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Uncovered self-parking fee: USD 20 per day
  • Pet deposit: USD 100 per day
  • Pet fee: USD 29 per pet, per day (maximum USD 4 per stay) plus a one-off USD 20 cleaning fee
  • Service animals are exempt from fees
  • Early check-in fee: USD 49.00 (subject to availability)
  • Late check-in fee: USD 29 for check-in between 11:30 PM and 2:30 AM
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 100.0 per day
  • Bed sheets fee: USD 5 per bed, per night (or guests may bring their own)
  • Electricity fee: USD 5 per night
  • Heating fee: USD 5 per night
  • Credit card charges are subject to a surcharge of 5 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, debit cards and cash.

Property is also known as

Empress Palace Hotel Surrey
Empress Palace Hotel Guesthouse
Empress Palace Hotel Guesthouse Surrey

Frequently asked questions

Is parking available at Empress Palace Hotel?

Yep, Empress Palace Hotel has a secured uncovered self car park for USD 20 per day. Onsite parking is limited (max 1 space per unit).

How much does it cost to stay at Empress Palace Hotel?

As of 4 Mar 2025, prices found for a 1-night stay for 2 adults at Empress Palace Hotel on 16 Mar 2025 start from AU$84.40, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are there any beaches close to Empress Palace Hotel?

The closest beach to Empress Palace Hotel is White Rock Beach (17.4 km).

Is there a free airport shuttle available at Empress Palace Hotel?

No, Empress Palace Hotel does not offer an airport shuttle service.

What time are check-in & check-out at Empress Palace Hotel?

Check-in begins at 3:00 PM. Check-out time is noon.

Empress Palace Hotel Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 78 out of 93 reviews
Rating 8 - Good. 2 out of 93 reviews
Rating 6 - Okay. 1 out of 93 reviews
Rating 4 - Poor. 2 out of 93 reviews
Rating 2 - Terrible. 10 out of 93 reviews

9.2/10

Cleanliness

9.4/10

Staff & service

9.6/10

Amenities

9.4/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Siba ja

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We got 30 percent discount for a month stay Pretty great inside and neat
Stayed 1 night in Nov 2024

10/10 Excellent

Baran

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Empress palace exceeded my expectation Good location and truly nice experience and staff beside being cleaned well Highly recommended
Stayed 1 night in Nov 2024

10/10 Excellent

Newma

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
To be sure that they perform very well message them on their boats up at least a day ahead before your arrival. In that case I am sure you will be having great time like the way the way that they performed for us. The reason is get a limited company and they have few executive rooms and suites unlimited number of the stuff. They represent the best for respected people like us to tell them ahead that telling we are coming.
Stayed 1 night in Nov 2024

10/10 Excellent

Raga

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We are glad that rusted out Intuition I’m booked a suite in this role your villa suite the book was on the third level or if you were steps that was very easy to access free fast Wi-Fi in the room and parking in front of the room. also provided there is a lot of free parking outside of the suit as well We paid on line
Stayed 1 night in Nov 2024

10/10 Excellent

Amir

Travelled with family and small children, Business traveller, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love everything of this property My father booked one economy room, and then we upgraded to private suite in the top of Lobby best view very good AC very good Lighting very comfortable bed price was fair very quiet and safe. Thank you thank you thank you.
Stayed 1 night in Nov 2024

10/10 Excellent

Fiya

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed staying in top notch hotel palace
Stayed 1 night in Nov 2024

10/10 Excellent

Sabira

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable for family Kitchen in front of room is a great assets Cozy and clean
Stayed 1 night in Nov 2024

10/10 Excellent

Hana

Travelled with family, Travelled with family and small children, Business traveller, Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best of the best price for great amenities Quiet and charming
Stayed 1 night in Nov 2024

10/10 Excellent

David

Travelled with family, Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Marvelous stays
Stayed 1 night in Nov 2024

10/10 Excellent

Sahaz

Travelled with family, Travelled with family and small children, Business traveller, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We got what we booked Thank you
Stayed 1 night in Nov 2024

10/10 Excellent

Edward

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Empress Palace Hotel is truly fit for royalty or classic people the phone on and I bought the notice that location what situation I never said family who area is the access to all parts of the city free parking free fast Wi-Fi in our room was provided we have access to kitchen just in front of our room as well. Bl
Stayed 1 night in Nov 2024

10/10 Excellent

Sadigha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were amazed finally we could book a room at a real palace as it What’s anniversary of our marriage I wanted to celebrate with my wife at the Empress palace. Thank you show me a great hospitality respond very fast. I’ll be back come back. I need my music on my. Next year be played
Stayed 1 night in Nov 2024

10/10 Excellent

Heydar

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We recently had the pleasure of staying at the Empress Palace Hotel. We are impressed for quality the stuff , location I’m very attractive to quality always immaculate, spacious and clean location was very safe and easy access by walking or buss
Stayed 1 night in Nov 2024

10/10 Excellent

Ali

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For vacation we recommend it We booked a week there All was great
Stayed 1 night in Oct 2024

10/10 Excellent

Jahan

Travelled with family, Travelled with family and small children, Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best of the best We got it listed in our favorites
Stayed 1 night in Oct 2024

2/10 Terrible

Lyn

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was definitely the worse place I have ever stayed. My bed wasn’t more than a thin foam on a springy frame. The sheets were smelly and didn’t fit the mattress. Pillows were dingy and smelled. The carpets were stained and dirty. The room was small without a TV, just one small table that looked like patio furniture. The bathroom was not even part of the room and disgusting. Dirty, and disgusting as well. I was charged extra when I arrived, being told I should not stay in my original booking as there was no window. So I was ‘upgraded’ but the room was just as terrible. I am so disappointed that this is called a hotel and Expedia is willing to list it for people to stay in. There should be regulations in place to ensure people are safe when they travel.
Stayed 2 nights in Oct 2024

10/10 Excellent

Hamid

Travelled with family, Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best stays in city
Stayed 1 night in Oct 2024

10/10 Excellent

Frabkin

Travelled with family and small children, Business traveller, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic in all matters
Stayed 1 night in Oct 2024

10/10 Excellent

Hararar

Travelled with family, Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’m very excited to be hosted there Sweet guest home palace We come back
Stayed 1 night in Oct 2024

10/10 Excellent

Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Empress palace hotel luxurious ambience is really a crown of the city Oh, location was unforgettable stay with great guests at our private beautiful suitable suites dude by side We had free fast Wi-Fi and free parking also was provided. Thank you so much your kitchen, i had easy easy access in front of our room. We had an access to balcony and patio and garden Was on ground level
Stayed 1 night in Oct 2024

10/10 Excellent

Smit

Travelled with family, Travelled with family and small children, Business traveller, Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptional experience Recently, Estate at the Empress Palace Hotel for a business conference and exceeded all of our expectation that Stafford colleges Rosevear, immaculate facilities, especially the kitchen in front of our room was superb. They had patio balcony garden, Fastrip Wi-Fi. I’m pleased
Stayed 1 night in Oct 2024

10/10 Excellent

Alex

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What we love about this hotel is that they have few rooms and very organized and killing each time we book one different rooms, top-level, VIP suites, are grand majestic
Stayed 1 night in Oct 2024

10/10 Excellent

Tina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful palace hotel after standing service and hospitality we love did you give it 10 out of 10?
Stayed 1 night in Oct 2024

10/10 Excellent

Samit

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We highly suggest it
Stayed 1 night in Oct 2024

10/10 Excellent

Frank

Travelled with family, Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our best choice is here to book once more They have pet friendly rooms. They paid extra for our dear pet. They have garden and very good polite staff very honest people fairly good location, clean, quiet, everything in one package.
Stayed 1 night in Oct 2024