2/10 Terrible
Tamara
Travelled with family, Travelled with group
10 Aug 2024
Disliked: Staff & service
Incompetent and mosquito infested
Despite booking months in advance, our 3 rooms were far apart, chateau/stable block/musty outbuilding. Air con did not work in all the rooms. The place was infested with mosquitoes. Everywhere. They should replace butterfly logo with mosquito. In rooms, when we walked between rooms. Impossible to sit on terrace. Had to have windows closed and spray with us the whole time. We had been staying in another beautiful chateau nearby before, no mosquito problem. When we left, the hotel ran my credit cards 4 times saying they didn’t work. They did! It took a month on daily hassle to get the money back (thousands of dollars), they knew their error and never reached out to me once. When I eventually reimbursed, they short changed me! No, apologies, no offer of any compensation. Also, a Kindle was left outside and we asked the desk if it had been handed in and they said no without looking. We had to leave for airport but our friends asked later and it had been right there in reception along. Food was good though - had to be inside with all windows closed and citronella candles everywhere.
Tamara
Stayed 2 nights in Jul 2024
